Normal
Ask about Normal
Ask in your own words. We look up programs and offices for Normal and tell you where to go next.
Local offices in Normal
We found these on official websites. Call before you go, since hours and places can change.
Utilities · City office
Town of Normal Water Department
107 E. Mulberry Street, Normal, IL 61761
Help here
- Water and utility billsGet help with water service, utility accounts, and billing questions.Apply online
Checked on October 8, 2026 · Found on normalil.gov
Local office · City office
Town of Normal City Hall
11 Uptown Circle, Normal, IL 61761
Help here
- City information and helpCall or visit City Hall for general information about Town services and where to get help.
- Report a problemSend the Town a report about a local problem or concern.Apply online
Checked on October 8, 2026 · Found on normalil.gov
Library · City office
Normal Public Library
206 W. College Avenue, Normal, IL 61761
Help here
- Library services and programsGet a library card, borrow books and media, use computers, and join library programs.Apply online
- Home delivery library serviceRequest free library delivery if age, illness, disability, or another reason makes it hard to visit.Apply onlineRead more
Checked on October 8, 2026 · Found on normalpl.org
Parks and recreation · City office
Town of Normal Parks and Recreation Department
100 E. Phoenix Avenue, Normal, IL 61761
Help here
- Parks and recreation programsRegister for recreation programs, sports, aquatics, and other community activities.Apply onlineRead more
- Recreation fee assistanceEligible low-income residents and families facing a sudden hardship can apply for help with program and pool pass fees for ages 15 and under.Apply onlineRead more
Checked on October 8, 2026 · Found on normalil.gov
Checked on October 8, 2026
Nonprofits that serve Normal
Each one serves this area. Call before you go, since services and hours change.
Food bank
Food banks supply the food pantries and meal sites near you. Call or check the website to find one close by.
Nonprofit
Eastern Illinois Foodbank
2405 North Shore Drive, Urbana, IL 61802
Listed on feedingamerica.org, checked on October 10, 2026
Free legal help
Free help with civil legal problems, like eviction, benefits and family law, for people with low incomes. Funded by the Legal Services Corporation.
Nonprofit
Prairie State Legal Services, Inc.
Listed on lsc.gov, checked on October 10, 2026
Community action
Local nonprofits that help people with low incomes. Many help with energy bills, rent, jobs and taxes. Call to ask what they offer now.
Nonprofit
Mid-Central Community Action
1301 West Washington Street, Bloomington, IL 61701
Listed on nascsp.org, checked on October 9, 2026
Offices for all of McLean County
Normal is in McLean County. These county and state offices serve people there too.
Public health · County office
McLean County Health Department WIC Clinic
200 W. Front Street, Bloomington, IL 61701
Help here
- WICEligible pregnant people, new parents, infants, and children under five can get healthy food benefits and nutrition support.
Checked on October 8, 2026 · Found on mcleancountyil.gov
Child support · State office
Illinois Department of Healthcare and Family Services Child Support Services, Bloomington Office
200 W. Front Street, Suite 400, Bloomington, IL 61701
Help here
- Child support servicesGet help applying for child support services and managing a child support case.Apply online
Checked on October 8, 2026 · Found on hfs.illinois.gov
State office · State office
Illinois Department of Human Services Bloomington Office
501 W. Washington Street, Bloomington, IL 61701
Help here
- SNAP and public benefitsApply for food and other public benefits or get help with an existing case.Apply onlineRead more
Checked on October 8, 2026 · Found on dhs.state.il.us
Public health · County office
McLean County Health Department
200 W. Front Street, Bloomington, IL 61701
Help here
- Public health servicesGet help with public health services, including immunizations, disease testing, and health information.
Checked on October 8, 2026 · Found on mcleancountyil.gov
Mental health and recovery · County office
McLean County Behavioral Health Coordination
Help here
- Behavioral health coordinationFind information about local behavioral health programs and community resources.
Checked on October 8, 2026 · Found on mcleancountyil.gov
Courts and legal help · County office
McLean County Law Library Legal Self-Help Center
104 W. Front Street, Room 665, Bloomington, IL 61701
Help here
- Court self-helpGet legal information, court forms, and help finding resources for representing yourself in court.
Checked on October 8, 2026 · Found on mcleancountyil.gov
Illinois programs by kind of help
These are run by Illinois and work the same everywhere in the state. Each page lists the programs and how to apply.
- FoodFood benefits, WIC, school meals and food banks.
- HousingRent help, shelter, and help with heat and power bills.
- GoodsClothing, diapers, furniture, a phone and other things for home.
- TransitBus fares, rides and getting to appointments.
- HealthHealth coverage, Medicare, mental health care and help with drug costs.
- MoneyCash help, disability, retirement and veterans payments, and tax help.
- CareChild care, help for older adults and disability support.
- EducationHelp paying for college and training, and free preschool.
- WorkJobs, unemployment, and the IDs and papers you need for work.
- LegalFree legal help, and help staying safe.
Checked on October 8, 2026
Federal help anyone can use
These come from the federal government, so they work the same in every state.
- Supplemental Security Income (SSI)
Social Security Administration. Monthly payments for people with little income and few resources who are 65 or older, blind, or have a disability, including children.
Call 1-800-772-1213 - Social Security Disability Insurance (SSDI)
Social Security Administration. Monthly payments for people who worked and paid Social Security taxes and now cannot work because of a disability that will last a long time.
Call 1-800-772-1213 - Social Security retirement benefits
Social Security Administration. Monthly payments for people who worked and paid Social Security taxes, starting as early as 62. Spouses and widows may also get benefits.
Call 1-800-772-1213 - Medicare
Centers for Medicare & Medicaid Services. Health insurance for people 65 or older and for some younger people with a disability or kidney failure.
Call 1-800-633-4227 - Extra Help with Medicare drug costs
Social Security Administration. Help paying for Medicare prescription drug plans for people with limited income and resources.
Call 1-800-772-1213 - VA health care
U.S. Department of Veterans Affairs. Health care at VA clinics and hospitals for veterans who served in the active military and did not get a dishonorable discharge.
Call 1-877-222-8387 - VA disability compensation and benefits
U.S. Department of Veterans Affairs. Monthly payments for veterans with an illness or injury caused or made worse by military service, plus education, home loan and other benefits.
Call 1-800-827-1000 - FAFSA, the federal student aid form
U.S. Department of Education. One free form that opens federal grants, work-study and loans for college or trade school. Many states and schools use it for their own aid too.
Call 1-800-433-3243 - Federal Pell Grant
U.S. Department of Education. Money for college or trade school that usually does not have to be paid back, for students with financial need.
Call 1-800-433-3243 - Lifeline phone and internet discount
Federal Communications Commission. A monthly discount on phone or internet service for households with low income or who get benefits like SNAP, Medicaid or SSI.
Call 1-800-234-9473 - Head Start and Early Head Start
U.S. Department of Health and Human Services. Free preschool, child care and family support for young children from birth to age 5 in families with low income, run by local programs.
Call 1-866-763-6481 - IRS Free File
Internal Revenue Service. File your federal tax return online for free with tax software offered through the IRS, if your income is under the year's limit.
- VITA and TCE free tax help
Internal Revenue Service. IRS-certified volunteers prepare and file your taxes for free, in person, for people with low or moderate income, older adults and people with disabilities.
Call 1-800-906-9887 - Earned Income Tax Credit (EITC)
Internal Revenue Service. A federal tax credit for people who work and earn low to moderate income. It can mean a bigger refund, even if you owe no tax.
Call 1-800-829-1040 - Housing Choice Vouchers (Section 8)
U.S. Department of Housing and Urban Development. Help paying rent in a home you choose, for families with very low income, older adults and people with disabilities. Local housing authorities run it, and many have waiting lists.
- Replace a Social Security card
Social Security Administration. Get a free replacement Social Security card if yours was lost, stolen or damaged. Many people can ask online.
Call 1-800-772-1213 - FEMA disaster assistance
Federal Emergency Management Agency. Help with a place to stay, repairs and other needs after a disaster the President has declared in your area.
Call 1-800-621-3362
Checked on October 9, 2026
Talk to a person
- 211 Illinois
Free help finding food, housing, bills and more near you.
Call 211 - 988 Suicide and Crisis Lifeline
Call or text 988 if you are in crisis or worried about someone. Any time.
Call 988Text 988