Worcester

Local offices in Worcester

We found these on official websites. Call before you go, since hours and places can change.

• State office

  DTA Worcester Transitional Assistance Office

  50 Southwest Cutoff, Worcester, MA 01604

  Help here

  • State benefitsVisit the office for help with Department of Transitional Assistance programs and applications.Apply online
  Call 508-767-3100DirectionsWebsite

  Last checked October 8, 2026 · Found on mass.gov

• Human services · City office

  Worcester Health and Human Services

  455 Main Street, City Hall Room 101, Worcester, MA 01608

  Help here

  • Homeless servicesGet help and referrals for services that address homelessness.
  • Support service referralsAsk about financial aid and referrals for housing, health care, jobs, and other support.
  Call 508-799-8486DirectionsWebsite

  Last checked October 8, 2026 · Found on worcesterma.gov

• Housing help · Regional office

  Worcester Housing Authority

  630A Plantation Street, Worcester, MA 01605

  Help here

  • Public housing and housing vouchersAsk about public housing applications and housing voucher programs.Apply online
  Call 508-635-3000DirectionsWebsite

  Last checked October 8, 2026 · Found on worcesterha.org

• Utilities · City office

  Water and Sewer Operations

  20 East Worcester Street, Worcester, MA 01604

  Help here

  • Water and sewer bill helpEligible older residents approved for a city property tax exemption can receive a water and sewer bill discount.
  • Water and sewer billing questionsContact the Water Billing Office about water and sewer charges or a high bill.
  Call 508-929-1300DirectionsWebsite

  Last checked October 8, 2026 · Found on worcesterma.gov

• Public health · City office

  Worcester Public Health

  25 Meade Street, Worcester, MA 01610

  Help here

  • Public health information and programsFind city health information and learn about local public health programs.
  Call 508-799-8531DirectionsWebsite

  Last checked October 8, 2026 · Found on worcesterma.gov

• Older adults · City office

  Worcester Senior Center

  128 Providence Street, Worcester, MA 01604

  Help here

  • Senior programs and referralsOlder adults and caregivers can find programs, wellness activities, and referrals to support services.
  • Transportation assistanceCall for help with ADA transportation applications and reduced fare information.
  Call 508-799-1232DirectionsWebsite

  Last checked October 8, 2026 · Found on worcesterma.gov

• Local office · City office

  Worcester 311 Customer Service Center

  799 Main Street, Worcester, MA 01610

  Help here

  • Non-emergency city helpCall or visit for help with non-emergency city services and to report local problems.Apply online
  Call 508-929-1300DirectionsWebsite

  Last checked October 8, 2026 · Found on worcesterma.gov

• Jobs and training · Regional office

  MassHire Worcester Career Center

  554 Main Street, Suite 300, Worcester, MA 01608

  Help here

  • Job search and career helpGet help finding a job, planning a career, or finding training.Read more
  • Unemployment insurance navigationGet in-person help understanding unemployment insurance steps and requirements.Read more
  Call 508-799-1600DirectionsWebsite

  Last checked October 8, 2026 · Found on mass.gov

• State office

  Worcester RMV Service Center

  50 Southwest Cutoff, Worcester, MA 01604

  Help here

  • Driver licenses and identificationMake an appointment for in-person driver license, learner's permit, or ID transactions.Apply online
  DirectionsWebsite

  Last checked October 8, 2026 · Found on mass.gov

• Library · City office

  Worcester Public Library

  3 Salem Square, Worcester, MA 01608

  Help here

  • Library services and programsGet a library card and use books, digital resources, classes, and library programs.
  Call 508-799-1655DirectionsWebsite

  Last checked October 8, 2026 · Found on worcesterma.gov

• Parks and recreation · City office

  Worcester Parks and Recreation

  50 Officer Manny Familia Way, Worcester, MA 01605

  Help here

  • Recreation programsFind city recreation programs and sign up for activities and events.Apply onlineRead more
  Call 508-799-1190DirectionsWebsite

  Last checked October 8, 2026 · Found on worcesterma.gov

City of Worcester website

Checked on October 8, 2026

Nonprofits that serve Worcester

Each one serves this area. Call before you go, since services and hours change.

Offices for all of Worcester County

Worcester is in Worcester County. These county and state offices serve people there too.

• Public health · State office

  Worcester WIC Program Main Clinic

  18 Chestnut Street, Suite 440, Worcester, MA 01608

  Help here

  • WIC nutrition supportApply for food and nutrition support if you are pregnant, recently had a baby, or care for a young child.Apply online
  DirectionsWebsite

  Last checked October 8, 2026 · Found on mass.gov

• State office

  Worcester Transitional Assistance Office

  50 Southwest Cutoff, Worcester, MA 01604

  Help here

  • Apply for food and cash assistanceGet help applying for SNAP food benefits and cash assistance.Apply online
  • Get help with benefitsGet help with a DTA case, documents, or an EBT card.
  Call 508-767-3100DirectionsWebsite

  Last checked October 8, 2026 · Found on mass.gov

• State office

  Southbridge Transitional Assistance Office

  80 Optical Drive, Southbridge, MA 01550

  Help here

  • Apply for food and cash assistanceGet help applying for SNAP food benefits and cash assistance.Apply online
  • Get help with benefitsGet help with a DTA case, documents, or an EBT card.
  Call 508-765-2400DirectionsWebsite

  Last checked October 8, 2026 · Found on mass.gov

• Local office · Regional office

  Mass 211

  Help here

  • Community services information and referralCall any time to find health and human services and other local help.Read more
  Call 211Website

  Last checked October 8, 2026 · Found on mass211.org

• Courts and legal help · State office

  Worcester Trial Court Law Library

  184 Main Street, 2nd Floor, Worcester, MA 01608

  Help here

  • Legal information and researchUse legal books and online resources or ask a law librarian for legal information.
  Call 508-831-2525DirectionsWebsite

  Last checked October 8, 2026 · Found on mass.gov

• Older adults · Regional office

  Central Massachusetts Agency on Aging

  330 Southwest Cutoff, Suite 203, Worcester, MA 01604

  Help here

  • Aging services and referralsGet connected to local services and support for older adults and caregivers.
  Call 508-852-5539DirectionsWebsite

  Last checked October 8, 2026 · Found on seniorconnection.org

Everything in Worcester County

Massachusetts programs by kind of help

These are run by Massachusetts and work the same everywhere in the state. Each page lists the programs and how to apply.

• FoodFood benefits, WIC, school meals and food banks.
• HousingRent help, shelter, and help with heat and power bills.
• HealthHealth coverage, Medicare, mental health care and help with drug costs.
• MoneyCash help, disability, retirement and veterans payments, and tax help.
• CareChild care, help for older adults and disability support.
• EducationHelp paying for college and training, and free preschool.
• WorkJobs, unemployment, and the IDs and papers you need for work.
• Legal helpFree legal help with eviction, family law, benefits and more.
• SafetyHelp with abuse at home, a safe place to stay, and crisis lines.

Checked on October 8, 2026

Federal help anyone can use

These come from the federal government, so they work the same in every state.

• Supplemental Security Income (SSI)

  Social Security Administration. Monthly payments for people with little income and few resources who are 65 or older, blind, or have a disability, including children.

  Call 1-800-772-1213
• Social Security Disability Insurance (SSDI)

  Social Security Administration. Monthly payments for people who worked and paid Social Security taxes and now cannot work because of a disability that will last a long time.

  Call 1-800-772-1213
• Social Security retirement benefits

  Social Security Administration. Monthly payments for people who worked and paid Social Security taxes, starting as early as 62. Spouses and widows may also get benefits.

  Call 1-800-772-1213
• Medicare

  Centers for Medicare & Medicaid Services. Health insurance for people 65 or older and for some younger people with a disability or kidney failure.

  Call 1-800-633-4227
• Extra Help with Medicare drug costs

  Social Security Administration. Help paying for Medicare prescription drug plans for people with limited income and resources.

  Call 1-800-772-1213
• VA health care

  U.S. Department of Veterans Affairs. Health care at VA clinics and hospitals for veterans who served in the active military and did not get a dishonorable discharge.

  Call 1-877-222-8387
• VA disability compensation and benefits

  U.S. Department of Veterans Affairs. Monthly payments for veterans with an illness or injury caused or made worse by military service, plus education, home loan and other benefits.

  Call 1-800-827-1000
• FAFSA, the federal student aid form

  U.S. Department of Education. One free form that opens federal grants, work-study and loans for college or trade school. Many states and schools use it for their own aid too.

  Call 1-800-433-3243
• Federal Pell Grant

  U.S. Department of Education. Money for college or trade school that usually does not have to be paid back, for students with financial need.

  Call 1-800-433-3243
• Lifeline phone and internet discount

  Federal Communications Commission. A monthly discount on phone or internet service for households with low income or who get benefits like SNAP, Medicaid or SSI.

  Call 1-800-234-9473
• Head Start and Early Head Start

  U.S. Department of Health and Human Services. Free preschool, child care and family support for young children from birth to age 5 in families with low income, run by local programs.

  Call 1-866-763-6481
• IRS Free File

  Internal Revenue Service. File your federal tax return online for free with tax software offered through the IRS, if your income is under the year's limit.

• VITA and TCE free tax help

  Internal Revenue Service. IRS-certified volunteers prepare and file your taxes for free, in person, for people with low or moderate income, older adults and people with disabilities.

  Call 1-800-906-9887
• Earned Income Tax Credit (EITC)

  Internal Revenue Service. A federal tax credit for people who work and earn low to moderate income. It can mean a bigger refund, even if you owe no tax.

  Call 1-800-829-1040
• Housing Choice Vouchers (Section 8)

  U.S. Department of Housing and Urban Development. Help paying rent in a home you choose, for families with very low income, older adults and people with disabilities. Local housing authorities run it, and many have waiting lists.

• Replace a Social Security card

  Social Security Administration. Get a free replacement Social Security card if yours was lost, stolen or damaged. Many people can ask online.

  Call 1-800-772-1213
• FEMA disaster assistance

  Federal Emergency Management Agency. Help with a place to stay, repairs and other needs after a disaster the President has declared in your area.

  Call 1-800-621-3362

Checked on October 9, 2026