Waterloo
Ask about Waterloo
Ask in your own words. We look up programs and offices for Waterloo and tell you where to go next.
Local offices in Waterloo
We found these on official websites. Call before you go, since hours and places can change.
Human services · County office
Seneca County Human Services
1 DiPronio Drive, Waterloo, NY 13165
Help here
- Human services assistanceContact the county office for help finding human services and benefit programs.
Last checked October 9, 2026 · Found on senecacountyny.gov
Utilities · City office
Water and Sewer Billing
41 West Main Street, Waterloo, NY 13165
Help here
- Water and sewer billsPay your village water or sewer bill online or contact the Village Office for help.
Last checked October 9, 2026 · Found on villageofwaterloony.gov
Local office · City office
Village Office
41 West Main Street, Waterloo, NY 13165
Help here
- Village government servicesContact the Village Office for help with village government services and questions.
Last checked October 9, 2026 · Found on villageofwaterloony.gov
Jobs and training · State office
Finger Lakes Works – Seneca
1 DiPronio Drive, Waterloo, NY 13165
Help here
- Career and job search helpGet help with job searches, career planning, and other employment services.
Last checked October 9, 2026 · Found on dol.ny.gov
Library · Nonprofit
Waterloo Library & Historical Society
31 East Williams Street, Waterloo, NY 13165
Help here
- Library servicesBorrow books, use public computers, and take part in library programs.
Last checked October 9, 2026 · Found on wlhs-ny.com
Parks and recreation · City office
Waterloo Community Center
Help here
- Recreation programs and open gymJoin seasonal recreation programs and open gym activities at the Community Center.
Last checked October 9, 2026 · Found on villageofwaterloony.gov
Checked on October 9, 2026
Nonprofits that serve Waterloo
Each one serves this area. Call before you go, since services and hours change.
Food bank
Food banks supply the food pantries and meal sites near you. Call or check the website to find one close by.
Nonprofit
Foodlink, Inc.
2011 Mt. Read Blvd., Rochester, NY 14615
Listed on feedingamerica.org, checked on October 10, 2026
Free legal help
Free help with civil legal problems, like eviction, benefits and family law, for people with low incomes. Funded by the Legal Services Corporation.
Nonprofit
Legal Assistance of Western New York, Inc.
Listed on lsc.gov, checked on October 10, 2026
Community action
Local nonprofits that help people with low incomes. Many help with energy bills, rent, jobs and taxes. Call to ask what they offer now.
Nonprofit
Cayuga/Seneca Community Action Agency, Inc.
89 York Street, Suite 1, Auburn, NY 13021-2699
Listed on dos.ny.gov, checked on October 9, 2026
Offices for all of Seneca County
Waterloo is in Seneca County. These county and state offices serve people there too.
Public health · County office
Seneca County Health Department
2465 Bonadent Drive, Suite 3, Waterloo, NY 13165
Help here
- Public health servicesGet public health information and services, including immunizations and child health programs.
Last checked October 8, 2026 · Found on senecacountyhealthny.gov
Mental health and recovery · County office
Seneca County Community Counseling Center
31 Thurber Drive, Waterloo, NY 13165
Help here
- Mental health and substance use careGet counseling and other care for mental health and substance use needs.Read more
Last checked October 8, 2026 · Found on senecacountyny.gov
Older adults · County office
Seneca County Office for the Aging
2465 Bonadent Drive, Suite 4, Waterloo, NY 13165
Help here
- Services for older adultsGet information and help with meals, transportation, home support, and other services for adults age 60 and older.
Last checked October 8, 2026 · Found on senecacountyny.gov
Veterans · County office
Seneca County Veterans Service Agency
Help here
- Veterans benefits assistanceGet help understanding and applying for benefits for veterans and their dependents.
Last checked October 8, 2026 · Found on senecacountyny.gov
Emergency help · County office
Seneca County Emergency Management
1 DiPronio Drive, Waterloo, NY 13165
Help here
- Emergency preparedness and recovery informationGet information about preparing for emergencies and finding help after a disaster.
Last checked October 8, 2026 · Found on senecacountyny.gov
Library · Regional office
Finger Lakes Library System
Help here
- Library system servicesFind library resources and services through the public library system serving Seneca County.
Last checked October 8, 2026 · Found on flls.org
New York programs by kind of help
These are run by New York and work the same everywhere in the state. Each page lists the programs and how to apply.
- FoodFood benefits, WIC, school meals and food banks.
- HousingRent help, shelter, and help with heat and power bills.
- HealthHealth coverage, Medicare, mental health care and help with drug costs.
- MoneyCash help, disability, retirement and veterans payments, and tax help.
- CareChild care, help for older adults and disability support.
- EducationHelp paying for college and training, and free preschool.
- WorkJobs, unemployment, and the IDs and papers you need for work.
- Legal helpFree legal help with eviction, family law, benefits and more.
- SafetyHelp with abuse at home, a safe place to stay, and crisis lines.
Checked on October 8, 2026
Federal help anyone can use
These come from the federal government, so they work the same in every state.
- Supplemental Security Income (SSI)
Social Security Administration. Monthly payments for people with little income and few resources who are 65 or older, blind, or have a disability, including children.
Call 1-800-772-1213 - Social Security Disability Insurance (SSDI)
Social Security Administration. Monthly payments for people who worked and paid Social Security taxes and now cannot work because of a disability that will last a long time.
Call 1-800-772-1213 - Social Security retirement benefits
Social Security Administration. Monthly payments for people who worked and paid Social Security taxes, starting as early as 62. Spouses and widows may also get benefits.
Call 1-800-772-1213 - Medicare
Centers for Medicare & Medicaid Services. Health insurance for people 65 or older and for some younger people with a disability or kidney failure.
Call 1-800-633-4227 - Extra Help with Medicare drug costs
Social Security Administration. Help paying for Medicare prescription drug plans for people with limited income and resources.
Call 1-800-772-1213 - VA health care
U.S. Department of Veterans Affairs. Health care at VA clinics and hospitals for veterans who served in the active military and did not get a dishonorable discharge.
Call 1-877-222-8387 - VA disability compensation and benefits
U.S. Department of Veterans Affairs. Monthly payments for veterans with an illness or injury caused or made worse by military service, plus education, home loan and other benefits.
Call 1-800-827-1000 - FAFSA, the federal student aid form
U.S. Department of Education. One free form that opens federal grants, work-study and loans for college or trade school. Many states and schools use it for their own aid too.
Call 1-800-433-3243 - Federal Pell Grant
U.S. Department of Education. Money for college or trade school that usually does not have to be paid back, for students with financial need.
Call 1-800-433-3243 - Lifeline phone and internet discount
Federal Communications Commission. A monthly discount on phone or internet service for households with low income or who get benefits like SNAP, Medicaid or SSI.
Call 1-800-234-9473 - Head Start and Early Head Start
U.S. Department of Health and Human Services. Free preschool, child care and family support for young children from birth to age 5 in families with low income, run by local programs.
Call 1-866-763-6481 - IRS Free File
Internal Revenue Service. File your federal tax return online for free with tax software offered through the IRS, if your income is under the year's limit.
- VITA and TCE free tax help
Internal Revenue Service. IRS-certified volunteers prepare and file your taxes for free, in person, for people with low or moderate income, older adults and people with disabilities.
Call 1-800-906-9887 - Earned Income Tax Credit (EITC)
Internal Revenue Service. A federal tax credit for people who work and earn low to moderate income. It can mean a bigger refund, even if you owe no tax.
Call 1-800-829-1040 - Housing Choice Vouchers (Section 8)
U.S. Department of Housing and Urban Development. Help paying rent in a home you choose, for families with very low income, older adults and people with disabilities. Local housing authorities run it, and many have waiting lists.
- Replace a Social Security card
Social Security Administration. Get a free replacement Social Security card if yours was lost, stolen or damaged. Many people can ask online.
Call 1-800-772-1213 - FEMA disaster assistance
Federal Emergency Management Agency. Help with a place to stay, repairs and other needs after a disaster the President has declared in your area.
Call 1-800-621-3362
Checked on October 9, 2026
Talk to a person
- 211 LIFE LINE Finger Lakes
Free help finding food, housing, bills and more near you.
Call 877-356-9211 - 988 Suicide and Crisis Lifeline
Call or text 988 if you are in crisis or worried about someone. Any time.
Call 988Text 988