Charles Town
Ask about Charles Town
Ask in your own words. We look up programs and offices for Charles Town and tell you where to go next.
Local offices in Charles Town
We found these on official websites. Call before you go, since hours and places can change.
State office
Jefferson County Department of Human Services Office
239 Willow Spring Drive, Charles Town, WV 25414
Help here
- Benefits and family assistanceVisit or contact this state office to ask about food, health, energy, and cash assistance programs.
Last checked October 9, 2026 · Found on dohs.wv.gov
Utilities · City office
Charles Town Utility Board
661 S George Street, Suite 101, Charles Town, WV 25414
Help here
- Water and sewer billingPay your water or sewer bill, ask about service, or contact the board about a payment plan.Apply onlineRead more
Last checked October 9, 2026 · Found on ctubwv.com
Local office · Regional office
West Virginia 211
Help here
- Community service referralsCall 211 for help finding local services for needs such as housing, food, health care, and utility bills.
Last checked October 9, 2026 · Found on wv211.org
Local office · City office
City of Charles Town City Hall
101 E. Washington Street, Charles Town, WV 25414
Help here
- City services and informationContact the city office for help with city services and questions about local government.
Last checked October 9, 2026 · Found on charlestownwv.us
Library · Nonprofit
Charles Town Library
200 E Washington Street, Charles Town, WV 25414
Help here
- Library servicesBorrow books, use library computers, and get help finding information and local history resources.Read more
Last checked October 9, 2026 · Found on ctlibrary.org
Checked on October 9, 2026
Nonprofits that serve Charles Town
Each one serves this area. Call before you go, since services and hours change.
Food bank
Food banks supply the food pantries and meal sites near you. Call or check the website to find one close by.
Nonprofit
Mountaineer Food Bank
484 Enterprise Drive, Gassaway, WV 26624
Listed on feedingamerica.org, checked on October 10, 2026
Free legal help
Free help with civil legal problems, like eviction, benefits and family law, for people with low incomes. Funded by the Legal Services Corporation.
Nonprofit
Legal Aid of West Virginia, Inc.
Listed on lsc.gov, checked on October 10, 2026
Community action
Local nonprofits that help people with low incomes. Many help with energy bills, rent, jobs and taxes. Call to ask what they offer now.
Nonprofit
Telamon Corporation
67 Aikens Center, Martinsburg, WV 25404
Listed on nascsp.org, checked on October 9, 2026
Offices for all of Jefferson County
Charles Town is in Jefferson County. These county and state offices serve people there too.
State office · Regional office
West Virginia 211
Help here
- Information and referralsCall 211 to find local help with food, housing, utilities, health, and other needs.
Last checked October 9, 2026 · Found on wv211.org
Community action · Nonprofit
Jefferson County Community Action Council
Help here
- Community assistanceAsk about local programs that help residents meet basic needs and move toward self-sufficiency.
Last checked October 8, 2026 · Found on jeffersoncountycac.org
Public health · County office
Jefferson County Health Department
1948 Wiltshire Road, Kearneysville, WV 25430
Help here
- Public health servicesGet immunizations, clinic care, disease prevention, environmental health services, and health information.
- WICApply for nutrition support and food benefits for eligible pregnant or postpartum people, infants, and young children.Read more
Last checked October 8, 2026 · Found on jchdwv.org
Courts and legal help · County office
Jefferson County Circuit Clerk
119 North George Street, Charles Town, WV 25414
Help here
- Court and child support case helpGet procedural information about court cases, including custody and child support cases.
Last checked October 8, 2026 · Found on jeffersoncountywv.org
Older adults · Regional office
Jefferson County Council on Aging
103 West 5th Avenue, Ranson, WV 25438
Help here
- Aging servicesGet information about senior programs, in-home care, transportation, and meals.
Last checked October 8, 2026 · Found on jccoa.org
Emergency help · County office
Jefferson County Emergency Services Agency
419 Sixteenth Avenue, Ranson, WV 25438
Help here
- Emergency medical servicesGet information about county emergency medical services and ambulance billing.
Last checked October 8, 2026 · Found on jcesa.org
West Virginia programs by kind of help
These are run by West Virginia and work the same everywhere in the state. Each page lists the programs and how to apply.
- FoodFood benefits, WIC, school meals and food banks.
- HousingRent help, shelter, and help with heat and power bills.
- HealthHealth coverage, Medicare, mental health care and help with drug costs.
- MoneyCash help, disability, retirement and veterans payments, and tax help.
- CareChild care, help for older adults and disability support.
- EducationHelp paying for college and training, and free preschool.
- WorkJobs, unemployment, and the IDs and papers you need for work.
- Legal helpFree legal help with eviction, family law, benefits and more.
- SafetyHelp with abuse at home, a safe place to stay, and crisis lines.
Checked on October 8, 2026
Federal help anyone can use
These come from the federal government, so they work the same in every state.
- Supplemental Security Income (SSI)
Social Security Administration. Monthly payments for people with little income and few resources who are 65 or older, blind, or have a disability, including children.
Call 1-800-772-1213 - Social Security Disability Insurance (SSDI)
Social Security Administration. Monthly payments for people who worked and paid Social Security taxes and now cannot work because of a disability that will last a long time.
Call 1-800-772-1213 - Social Security retirement benefits
Social Security Administration. Monthly payments for people who worked and paid Social Security taxes, starting as early as 62. Spouses and widows may also get benefits.
Call 1-800-772-1213 - Medicare
Centers for Medicare & Medicaid Services. Health insurance for people 65 or older and for some younger people with a disability or kidney failure.
Call 1-800-633-4227 - Extra Help with Medicare drug costs
Social Security Administration. Help paying for Medicare prescription drug plans for people with limited income and resources.
Call 1-800-772-1213 - VA health care
U.S. Department of Veterans Affairs. Health care at VA clinics and hospitals for veterans who served in the active military and did not get a dishonorable discharge.
Call 1-877-222-8387 - VA disability compensation and benefits
U.S. Department of Veterans Affairs. Monthly payments for veterans with an illness or injury caused or made worse by military service, plus education, home loan and other benefits.
Call 1-800-827-1000 - FAFSA, the federal student aid form
U.S. Department of Education. One free form that opens federal grants, work-study and loans for college or trade school. Many states and schools use it for their own aid too.
Call 1-800-433-3243 - Federal Pell Grant
U.S. Department of Education. Money for college or trade school that usually does not have to be paid back, for students with financial need.
Call 1-800-433-3243 - HealthCare.gov
Centers for Medicare & Medicaid Services. The federal marketplace for health insurance plans. Many people can get lower monthly costs based on their income.
Call 1-800-318-2596 - Lifeline phone and internet discount
Federal Communications Commission. A monthly discount on phone or internet service for households with low income or who get benefits like SNAP, Medicaid or SSI.
Call 1-800-234-9473 - Head Start and Early Head Start
U.S. Department of Health and Human Services. Free preschool, child care and family support for young children from birth to age 5 in families with low income, run by local programs.
Call 1-866-763-6481 - IRS Free File
Internal Revenue Service. File your federal tax return online for free with tax software offered through the IRS, if your income is under the year's limit.
- VITA and TCE free tax help
Internal Revenue Service. IRS-certified volunteers prepare and file your taxes for free, in person, for people with low or moderate income, older adults and people with disabilities.
Call 1-800-906-9887 - Earned Income Tax Credit (EITC)
Internal Revenue Service. A federal tax credit for people who work and earn low to moderate income. It can mean a bigger refund, even if you owe no tax.
Call 1-800-829-1040 - Housing Choice Vouchers (Section 8)
U.S. Department of Housing and Urban Development. Help paying rent in a home you choose, for families with very low income, older adults and people with disabilities. Local housing authorities run it, and many have waiting lists.
- Replace a Social Security card
Social Security Administration. Get a free replacement Social Security card if yours was lost, stolen or damaged. Many people can ask online.
Call 1-800-772-1213 - FEMA disaster assistance
Federal Emergency Management Agency. Help with a place to stay, repairs and other needs after a disaster the President has declared in your area.
Call 1-800-621-3362
Checked on October 9, 2026
Talk to a person
- West Virginia 211
Free help finding food, housing, bills and more near you.
Call 211 - 988 Suicide and Crisis Lifeline
Call or text 988 if you are in crisis or worried about someone. Any time.
Call 988Text 988