For officials

What people ask for

How many people ask Front Door for each kind of help, where, and when. We keep only counts. We never keep what anyone wrote or who they are.

Staff time and money saved Open data For agencies

Demo dataDemo data, modeled from public data on when people look for help. Our own counts replace it as they grow.

Nothing here is a real count of people. The patterns through the year come from published government and 211 data. The size is made up.

How the demo is made Show our own counts

Demo data. In the last 12 months, people in Connecticut asked most about Housing (48%), then Money (16%) and Food (13%). Rising fastest from the week before: Housing, up 5%.

Time

Connecticut, Oct 13, 2025 to Oct 11, 2026

QuestionsDemo data: 22,255
▲ +2% vs the week before
Needed help this weekDemo data: 7,370
Unmet needDemo dataNo program and no listed place nearby fit: 3,679

Over time. Questions each week, by kind of help.

Demo data

On a phone, the chart shows the last 13. The table has every one.

See the numbers

	Food	Housing	Health	Money	Care	Work	Education	Other (legal help, safety)	Total
Week of Oct 13	59	220	25	56	Under 10	13	Under 10	Under 10	424
Week of Oct 20	61	220	25	56	Under 10	13	Under 10	Under 10	426
Week of Oct 27	64	208	24	56	Under 10	Under 10	Under 10	Under 10	418
Week of Nov 3	67	218	24	57	Under 10	Under 10	Under 10	Under 10	433
Week of Nov 10	72	207	23	56	Under 10	Under 10	Under 10	Under 10	428
Week of Nov 17	73	208	23	56	Under 10	Under 10	Under 10	Under 10	433
Week of Nov 24	73	212	24	55	Under 10	Under 10	Under 10	Under 10	436
Week of Dec 1	76	222	24	58	Under 10	Under 10	Under 10	Under 10	457
Week of Dec 8	78	224	25	58	Under 10	Under 10	Under 10	Under 10	463
Week of Dec 15	72	223	25	59	Under 10	Under 10	Under 10	Under 10	458
Week of Dec 22	64	243	24	63	Under 10	Under 10	Under 10	Under 10	472
Week of Dec 29	58	253	26	64	Under 10	Under 10	Under 10	Under 10	480
Week of Jan 5	54	267	29	68	Under 10	19	Under 10	Under 10	496
Week of Jan 12	47	270	29	70	Under 10	22	Under 10	Under 10	496
Week of Jan 19	45	266	27	77	Under 10	18	Under 10	Under 10	489
Week of Jan 26	46	267	25	83	Under 10	Under 10	Under 10	Under 10	496
Week of Feb 2	42	263	25	90	Under 10	Under 10	Under 10	Under 10	493
Week of Feb 9	41	257	24	99	Under 10	Under 10	Under 10	Under 10	490
Week of Feb 16	42	245	25	97	Under 10	Under 10	Under 10	Under 10	478
Week of Feb 23	42	234	24	100	Under 10	Under 10	Under 10	Under 10	471
Week of Mar 2	44	230	24	101	Under 10	Under 10	Under 10	Under 10	472
Week of Mar 9	45	215	24	101	Under 10	Under 10	Under 10	Under 10	458
Week of Mar 16	48	209	25	104	Under 10	Under 10	Under 10	Under 10	461
Week of Mar 23	51	203	25	108	Under 10	Under 10	Under 10	Under 10	457
Week of Mar 30	50	194	25	111	Under 10	Under 10	Under 10	Under 10	448
Week of Apr 6	49	187	25	119	Under 10	Under 10	Under 10	Under 10	445
Week of Apr 13	52	172	25	121	Under 10	Under 10	Under 10	Under 10	432
Week of Apr 20	54	180	25	101	Under 10	Under 10	Under 10	Under 10	423
Week of Apr 27	54	179	25	90	Under 10	Under 10	Under 10	Under 10	413
Week of May 4	54	178	24	71	Under 10	13	Under 10	Under 10	395
Week of May 11	55	182	23	58	Under 10	12	Under 10	Under 10	387
Week of May 18	55	182	23	54	Under 10	12	Under 10	Under 10	382
Week of May 25	60	185	23	57	Under 10	12	Under 10	Under 10	391
Week of Jun 1	59	182	24	56	Under 10	13	Under 10	Under 10	388
Week of Jun 8	61	176	24	56	Under 10	13	Under 10	Under 10	384
Week of Jun 15	61	178	23	57	Under 10	13	Under 10	Under 10	385
Week of Jun 22	59	182	23	57	Under 10	13	Under 10	Under 10	389
Week of Jun 29	57	183	25	57	Under 10	14	Under 10	Under 10	393
Week of Jul 6	56	182	24	57	Under 10	14	Under 10	Under 10	394
Week of Jul 13	53	177	25	58	Under 10	14	Under 10	Under 10	392
Week of Jul 20	54	182	25	56	Under 10	13	Under 10	Under 10	394
Week of Jul 27	54	185	25	56	Under 10	13	Under 10	Under 10	396
Week of Aug 3	57	188	25	57	Under 10	12	Under 10	Under 10	402
Week of Aug 10	57	188	25	56	Under 10	12	Under 10	Under 10	403
Week of Aug 17	59	189	25	56	Under 10	12	Under 10	Under 10	403
Week of Aug 24	61	184	24	56	Under 10	11	Under 10	Under 10	395
Week of Aug 31	62	186	24	57	Under 10	11	Under 10	Under 10	393
Week of Sep 7	65	185	25	57	Under 10	11	Under 10	Under 10	392
Week of Sep 14	66	191	24	57	Under 10	11	Under 10	Under 10	396
Week of Sep 21	63	197	23	57	Under 10	12	Under 10	Under 10	401
Week of Sep 28	61	206	24	57	Under 10	12	Under 10	Under 10	409
Week of Oct 5	50	180	21	44	Under 10	Under 10	Under 10	Under 10	345

Ranked. Kinds of help, most asked first, with the change from the week before.

Change compares the week of Sep 28 with the week of Sep 21. It shows only when both weeks have 10 or more.

See the numbers

Kind of help	Questions	Change from the week before	Unmet
Housing	10,744	+5%	2,370
Money	3,638	0%	534
Food	2,962	-3%	138
Legal help	2,462	0%	603
Health	1,274	+4%	28
Work	720	0%	Under 10
Safety	348		Under 10
Education	83		Under 10
Care	24		Under 10

By month. Each kind of help's share of all questions, month by month.

Demo data

See the numbers

	Food	Housing	Health	Money	Care	Work	Education	Other (legal help, safety)
November 2025	16%	49%	5%	13%	Under 10	3%	Under 10	13%
December 2025	15%	50%	5%	13%	Under 10	4%	Under 10	13%
January 2026	10%	54%	6%	15%	Under 10	4%	Under 10	Under 10
February 2026	9%	52%	5%	20%	Under 10	3%	Under 10	12%
March 2026	10%	46%	5%	23%	Under 10	3%	Under 10	13%
April 2026	12%	42%	6%	25%	Under 10	3%	Under 10	12%
May 2026	14%	47%	6%	15%	Under 10	3%	Under 10	Under 10
June 2026	15%	46%	6%	15%	Under 10	3%	Under 10	13%
July 2026	14%	46%	6%	14%	Under 10	3%	2%	Under 10
August 2026	15%	47%	6%	14%	Under 10	3%	Under 10	13%
September 2026	16%	49%	6%	14%	Under 10	Under 10	Under 10	12%
October 2026	14%	52%	6%	13%	Under 10	Under 10	Under 10	Under 10

01Housing10,74448.3%
02Money3,63816.3%
03Food2,96213.3%
04Other (legal help, safety)2,81012.6%
05Health1,2745.7%
06Work7203.2%
07Education830.4%
08Care240.1%

Where. Questions by county in Connecticut.

Demo data

We do not have county outlines for this state, so the table shows the counties.

Most questions

01Capitol Planning Region6,045▲ +2%
02Western Connecticut Planning Region3,838▲ +1%
03South Central Connecticut Planning Region3,470▲ +5%
04Naugatuck Valley Planning Region2,809▲ +2%
05Greater Bridgeport Planning Region2,0270%
06Southeastern Connecticut Planning Region1,7370%
07Lower Connecticut River Valley Planning Region1,0670%
08Northwest Hills Planning Region694▲ +8%
09Northeastern Connecticut Planning Region5680%

See the numbers: County

County	Questions	This week	Unmet
Capitol Planning Region	6,045	2,009	1,044
Western Connecticut Planning Region	3,838	1,312	664
South Central Connecticut Planning Region	3,470	1,162	569
Naugatuck Valley Planning Region	2,809	931	445
Greater Bridgeport Planning Region	2,027	653	328
Southeastern Connecticut Planning Region	1,737	544	291
Lower Connecticut River Valley Planning Region	1,067	366	175
Northwest Hills Planning Region	694	230	96
Northeastern Connecticut Planning Region	568	163	67

Rows that say fewer than 10 are hidden on purpose. When only one row would be hidden, a second one is hidden too, so it cannot be worked out from the total.

Urgent and unmet. The share of questions each week that needed help this week, and the share nothing fit.

Demo data

See the numbers

	Needed help this week	Unmet need
Week of Oct 13	33%	17%
Week of Oct 20	33%	17%
Week of Oct 27	33%	17%
Week of Nov 3	33%	16%
Week of Nov 10	33%	17%
Week of Nov 17	33%	16%
Week of Nov 24	34%	16%
Week of Dec 1	34%	17%
Week of Dec 8	33%	17%
Week of Dec 15	33%	17%
Week of Dec 22	35%	18%
Week of Dec 29	35%	18%
Week of Jan 5	35%	18%
Week of Jan 12	34%	18%
Week of Jan 19	35%	19%
Week of Jan 26	34%	18%
Week of Feb 2	35%	16%
Week of Feb 9	35%	17%
Week of Feb 16	33%	17%
Week of Feb 23	33%	17%
Week of Mar 2	33%	17%
Week of Mar 9	32%	16%
Week of Mar 16	33%	17%
Week of Mar 23	34%	17%
Week of Mar 30	32%	16%
Week of Apr 6	32%	16%
Week of Apr 13	33%	16%
Week of Apr 20	32%	17%
Week of Apr 27	32%	17%
Week of May 4	33%	16%
Week of May 11	33%	16%
Week of May 18	33%	17%
Week of May 25	33%	16%
Week of Jun 1	33%	17%
Week of Jun 8	32%	17%
Week of Jun 15	31%	17%
Week of Jun 22	33%	16%
Week of Jun 29	33%	15%
Week of Jul 6	32%	16%
Week of Jul 13	31%	16%
Week of Jul 20	33%	15%
Week of Jul 27	33%	15%
Week of Aug 3	33%	16%
Week of Aug 10	33%	16%
Week of Aug 17	32%	16%
Week of Aug 24	33%	17%
Week of Aug 31	33%	17%
Week of Sep 7	34%	16%
Week of Sep 14	34%	17%
Week of Sep 21	32%	16%
Week of Sep 28	33%	16%
Week of Oct 5	35%	16%

Each kind of help. Questions each week for each kind of help, on its own scale.

Demo data

Food
Housing
Health
Money
Work
Legal help

See the numbers for every kind of help

	Food	Housing	Health	Money	Work	Legal help
Week of Oct 13	59	220	25	56	13	43
Week of Oct 20	61	220	25	56	13	43
Week of Oct 27	64	208	24	56	Under 10	46
Week of Nov 3	67	218	24	57	Under 10	47
Week of Nov 10	72	207	23	56	Under 10	50
Week of Nov 17	73	208	23	56	Under 10	52
Week of Nov 24	73	212	24	55	Under 10	51
Week of Dec 1	76	222	24	58	Under 10	53
Week of Dec 8	78	224	25	58	Under 10	53
Week of Dec 15	72	223	25	59	Under 10	53
Week of Dec 22	64	243	24	63	Under 10	53
Week of Dec 29	58	253	26	64	Under 10	53
Week of Jan 5	54	267	29	68	19	51
Week of Jan 12	47	270	29	70	22	51
Week of Jan 19	45	266	27	77	18	49
Week of Jan 26	46	267	25	83	Under 10	51
Week of Feb 2	42	263	25	90	Under 10	51
Week of Feb 9	41	257	24	99	Under 10	49
Week of Feb 16	42	245	25	97	Under 10	49
Week of Feb 23	42	234	24	100	Under 10	50
Week of Mar 2	44	230	24	101	Under 10	53
Week of Mar 9	45	215	24	101	Under 10	53
Week of Mar 16	48	209	25	104	Under 10	55
Week of Mar 23	51	203	25	108	Under 10	49
Week of Mar 30	50	194	25	111	Under 10	49
Week of Apr 6	49	187	25	119	Under 10	46
Week of Apr 13	52	172	25	121	Under 10	43
Week of Apr 20	54	180	25	101	Under 10	44
Week of Apr 27	54	179	25	90	Under 10	45
Week of May 4	54	178	24	71	13	47
Week of May 11	55	182	23	58	12	49
Week of May 18	55	182	23	54	12	48
Week of May 25	60	185	23	57	12	46
Week of Jun 1	59	182	24	56	13	46
Week of Jun 8	61	176	24	56	13	45
Week of Jun 15	61	178	23	57	13	45
Week of Jun 22	59	182	23	57	13	44
Week of Jun 29	57	183	25	57	14	44
Week of Jul 6	56	182	24	57	14	46
Week of Jul 13	53	177	25	58	14	48
Week of Jul 20	54	182	25	56	13	48
Week of Jul 27	54	185	25	56	13	48
Week of Aug 3	57	188	25	57	12	47
Week of Aug 10	57	188	25	56	12	48
Week of Aug 17	59	189	25	56	12	47
Week of Aug 24	61	184	24	56	11	45
Week of Aug 31	62	186	24	57	11	41
Week of Sep 7	65	185	25	57	11	40
Week of Sep 14	66	191	24	57	11	39
Week of Sep 21	63	197	23	57	12	41
Week of Sep 28	61	206	24	57	12	41
Week of Oct 5	50	180	21	44	Under 10	34

How we count. What each number means and what we keep.

A question: When someone asks Front Door their first question, our matching service sorts it: the kind of help, and whether they need it this week. We add one to the count for that kind of help, place and week.
The place: The ZIP code or county the person gave us, if they gave one. We never use an address, a city block or a phone location.
What we keep: The count, and nothing else: not the words, not a name, not an account, not a browser or network address.
Unmet need: No state or federal program fit the question well, and we list no office, nonprofit or food site for that kind of help in the person's county.
Small counts: Any count under 10 shows as fewer than 10, in the charts too. When only one count in a list would be hidden, we hide a second one too.
Not counted: The demo site, questions about Front Door itself, crisis questions and letters.
Weeks: Weeks start on Monday, in UTC. The page reads the counts again at most every 15 minutes.

Read our privacy page

How the demo is made

The demo is a model, not a count. It shows what this page will look like and the kinds of patterns to expect, until our own counts are large enough to replace it.

Size: the model assumes 40,000 questions a week across the country. That number is made up so the charts have something to show.
Kinds of help: each kind gets a share of all questions and a month by month pattern, read from the published sources below.
Places: each state gets its share by population (Census county estimates for 2024), and each county its share of its state.
Housing mixes rent help, which is steady through the year, with help paying utility bills, which rises in winter in colder states and in summer in hotter ones.
Urgent and unmet shares in the demo are made up, to show how those charts read.
A small fixed wobble keeps each week from looking drawn with a ruler. The same choice always draws the same numbers.

Search trends

We looked for Google Trends numbers for searches like food stamps, SNAP, rent help, Medicaid, child care help, utility help, unemployment, food bank and WIC, in English and Spanish. Google does not allow automated reading of its Trends pages, and Google has not published a dataset for these searches, so we did not use Trends. The demo is modeled from published government and 211 data instead, listed below.

Where each pattern comes from

Food: Food help rises in September and again in November and December, and is lowest in February. From the share of 211 requests that were about food, month by month, 2022 to 2024 (Western Pennsylvania's open 211 data, the only month-by-month 211 data we found). In November 2025 many states paid partial SNAP benefits during the federal shutdown; the model does not add that event.
Housing: Rent help peaks in January and again from August to October, with a dip in November, following eviction filings in 43 cities and counties tracked by the Eviction Lab, Tacoma among them. About a third of housing questions are about utility bills (211's national split of housing and utility requests in 2025). In colder states that part follows heating help, highest in January and February; in hotter states it follows help with electric bills, higher from spring to fall; states in between get half of each. The shapes come from 211 requests in Western Pennsylvania, where a winter shutoff ban moves electric requests to spring, so the cooling shape is rough.
Health: Medicaid and CHIP applications are steady through the year, highest in January, from CMS application data for 2018, 2019, 2024 and 2025 (the pandemic years are left out). Marketplace open enrollment, November 1 to January 15, adds to it in Washington.
Money: Money mixes steady cash help with the tax season: a quarter of it follows when people file federal returns (IRS 2025 filing season counts, most from February to April), when Washington's Working Families Tax Credit also opens. The other three quarters are kept flat, because we found no monthly pattern for cash help.
Care: Child care help climbs from May and peaks in August, before school starts, from the share of 211 requests about child care, 2022 to 2024 (Western Pennsylvania; a small sample).
Education: Education help, mostly school supplies, is about three times as high in July and August, from the share of 211 requests about education, 2022 to 2024 (Western Pennsylvania).
Work: Unemployment help peaks in January, rises again in early July and in December, and is lowest in September, from new unemployment claims (not seasonally adjusted) in every state, 2012 to 2019 and 2022 to 2025, Department of Labor.
Legal help: Legal help is close to flat through the year, from the share of 211 requests about legal help, 2022 to 2024 (Western Pennsylvania).
Safety: Safety is close to flat through the year, from 211 requests about domestic violence, 2022 to 2024 (Western Pennsylvania). National hotline research finds calls do not rise over the holidays, so the model adds no holiday spike.

How questions split between kinds of help: housing (with utilities) 48% and food 13%, from United Way's national 211 numbers for 2025 (19 million referrals). The rest is split the way 211 requests split in Western Pennsylvania in 2024, the only full breakdown we found. 211 is a phone line for local help, so Front Door's own mix will differ; our counts will show how.

Sources

1. 2-1-1 Requests/Referrals (2023-2025) and 2-1-1 Requests (2020-2023). United Way of Southwestern Pennsylvania, hosted by Western Pennsylvania Regional Data Center (WPRDC); license CC BY, historical, coverage 2020-01-01 to 2025-08-27. calendar 2024 rows, level_1/level_2 classification counts Read it
2. States scramble to send full SNAP food benefits to millions of people after government shutdown ends. Associated Press (Geoff Mulvihill, David A. Lieb), via WHYY, 2025-11-13. 42 million people on SNAP; 'about two-thirds of states had issued only partial benefits or none at all'; USDA guidance Thursday Nov 13 to issue full November allotments Read it
3. Using 211 Data to Gauge Eighth District Economic Conditions. Federal Reserve Bank of St. Louis, On the Economy (Summers-Gabr, Rodgers), 2026-02-09. Figure 3 text: food assistance requests rose in October 2025, more-substantial increases in November; data from 211 Counts dashboards for AR, IL, KY, MO, TN Read it
4. Eviction Tracking System: Version 3.0, all sites monthly data. The Eviction Lab, Princeton University (Hepburn, Haas, et al.), 2026 (file downloaded 2026-10-10). columns city, month, filings_2020, filings_avg, filings_avg_prepandemic_baseline. Download page: https://dev.evictionlab.org/eviction-tracking/get-the-data/ (no license stated; footer 'All rights reserved'; cite as Hepburn, Haas, et al., Eviction Tracking System: Version 3.0, Princeton University, 2026). Read it
5. A New Baseline: Changes to Our Eviction Metrics. The Eviction Lab, 2025-05-08. baseline moved to average of same months across 2023 and 2024 Read it
6. Preliminary Analysis: Eviction Filing Patterns in 2022. The Eviction Lab (Vallejo, Haas, Hepburn), 2023-03-09. text: Q4 decline 'follows a predictable seasonal pattern'; Jan 2022 ~78,000 filings, Aug 2022 >114,000 Read it
7. State Medicaid and CHIP Applications, Eligibility Determinations, and Enrollment Data (Performance Indicator dataset), September 2026 release. CMS (data.medicaid.gov), catalog record on data.gov, modified 2026-09-25. columns 'New Applications Submitted to Medicaid and CHIP Agencies' and 'Applications for Financial Assistance Submitted to the State Based Marketplace'; license U.S. Government Works (https://www.usa.gov/government-works); dataset id 6165f45b-ca93-5bb5-9d06-db29c692a360 Read it
8. Dates and deadlines for 2027 health insurance. HealthCare.gov (CMS), accessed 2026-10-10. 'Starting November 1, you can apply for 2027 coverage'; January 15 last day; enroll by December 15 for January 1 start Read it
9. Washington health insurance marketplace. healthinsurance.org, 2026-10-05. 'open enrollment period for 2027 coverage runs from November 1, 2026 through January 15, 2027 in Washington' Read it
10. 2025 Filing season statistics, weeks ending Jan 31, Feb 28, Mar 28, May 2, Oct 17 2025. IRS Newsroom, 2025. 'Total returns received' row. Other pages: https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-jan-31-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-feb-28-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-march-28-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-may-2-2025 Read it
11. Working Families Tax Credit application window opens Feb. 1. Washington State Department of Revenue, 2026-01-29. window begins Feb 1, 2026 for tax year 2025; accepted through Dec 31, 2029; up to $1,330; over 675,000 refunds totaling more than $491.4 million since 2023 Read it
12. Working Families Tax Credit Program, 2025 Report to the Legislature. Washington State Department of Revenue, 2025-12-29. page 2: program begins accepting applications each year on February 1; page 3 Table 2: TY2024 approvals 284,416 (MeF 253,210, MyDOR 28,949, paper 2,257) Read it
13. IR-2016-143 (archival): refunds claiming EITC or ACTC held until at least Feb. 15. IRS, 2016-10-28. PATH Act refund hold statement Read it
14. You can begin filing your taxes on Jan. 26 this year. PBS NewsHour, 2026-01-08. 2026 filing season start Jan 26; deadline April 15 Read it
15. ETA 539 weekly claims data, ar539.csv (state-level, NSA, 1971 to present). U.S. Department of Labor, Employment and Training Administration, Office of Unemployment Insurance, downloaded 2026-10-10, latest week ending 2026-10-03. columns st, rptdate, c3 (initial claims). Example values: US sum week ending 2025-01-11 = 351,735 (2025 high), 2025-09-27 = 178,555 (2025 low); 2025-12-06 = 313,815; 2025-07-12 = 260,103. WA c3 week ending 2026-09-26 = 4,365. Read it
16. Unemployment Insurance Weekly Claims news release. U.S. Department of Labor, 2026-10-08. page 2 Unadjusted Data: 170,333 NSA initial claims week ending Oct 3; seasonal factors expected +8.7% from prior week. State table: Washington advance 4,814, prior week 4,534. Used to validate the CSV. Read it
17. Education Department opens 2027-28 FAFSA early, marking program's earliest launch. The National News Desk (Emma Koppelman), via KATU, 2026-09-24. form already open at StudentAid.gov; traditional opening Oct 1; previous earliest Sept 24, 2025; FAFSA Simplification Act requires availability by Oct 1 Read it
18. The Effect of Holidays on Calls to the National Domestic Violence Hotline: Comparing Average Call Volume. National Resource Center on Domestic Violence (VAWnet), 2020-11-20. description: 'the number of calls actually decreases during the holidays, including on New Year's Eve and New Year's Day' (2004-2019 data in linked PDFs, not opened) Read it
19. #CallUtilitiesNow: PUC urges consumers to contact utilities as winter termination moratorium ends March 31, 2023. Pennsylvania Public Utility Commission, 2023-03-28. 'Between December 1st and March 31st' no shutoffs to income-eligible households; electric, gas, heat-related water Read it
20. WAC 480-100-143 Winter low-income payment program. Washington State Legislature, current code, accessed 2026-10-10. 'between November 15th and March 15th' utility may not disconnect residential space heating if customer meets conditions (notify, self-certify income, apply for energy assistance, pay plan) Read it
21. LIHEAP. Washington State Department of Commerce, accessed 2026-10-10. program year Oct 1 to Sep 30; apply once per program year through local agency; income up to 150% FPL Read it
22. Nearly 1 million assistance calls made to 211 in August. The Source, Washington University in St. Louis (Neil Schoenherr), 2023-09-20. ~150,000 utility payment requests Aug 2023 (+22% vs July); Kreuter: utility payments a particular challenge in late summer Read it
23. 211 helpline data reveals most pressing U.S. community needs (2025 data). United Way Worldwide, 2026-03-31. 19 million referrals; housing 6 million, 31%; utilities 3.1 million; food 2.5 million; 27 states where housing+utilities > half Read it
24. The Facts About 211: 2025 Impact Snapshot. United Way Worldwide, 2026. housing 6M (30%), utilities 3.1M, food 2.5M; ranks #4-#7 without counts Read it
25. 211 helpline data reveals most pressing U.S. community needs (2024 data). United Way Worldwide, 2025-03-26. 16.8M requests, >18M referrals; housing 5.6M, utilities 2.9M, food 2.5M; housing+utilities 47% Read it
26. Calls to 211 helpline rise in August to the highest level of 2023. Health Communication Research Lab, Washington University in St. Louis (Garg, Golla, Kreuter), 2023-09-09. 872,079 calls Aug vs 785,654 Jul; ~150,000 utility payment requests (+22%); >280,000 housing (+8%) Read it

Choose what to show

Over time. Questions each week, by kind of help.

Ranked. Kinds of help, most asked first, with the change from the week before.

By month. Each kind of help's share of all questions, month by month.

Where. Questions by county in Connecticut.

Most questions

Urgent and unmet. The share of questions each week that needed help this week, and the share nothing fit.

Each kind of help. Questions each week for each kind of help, on its own scale.

How we count. What each number means and what we keep.

How the demo is made

Search trends

Where each pattern comes from

Sources