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What people ask for

How many people ask Front Door for each kind of help, where, and when. We keep only counts. We never keep what anyone wrote or who they are.

Staff time and money savedOpen dataFor agencies

Demo dataDemo data, modeled from public data on when people look for help. Our own counts replace it as they grow.

Nothing here is a real count of people. The patterns through the year come from published government and 211 data. The size is made up.

How the demo is madeShow our own counts

Demo data. In the last 12 weeks, people in Florida asked most about Housing (52%), then Food (14%) and Money (13%). Rising fastest from the week before: Work, up 4%.

Choose what to show

Florida, Jul 20, 2026 to Oct 11, 2026

QuestionsDemo data
32,844

▼ -1% vs the week before

Needed help this weekDemo data
10,856
Unmet needDemo dataNo program and no listed place nearby fit
5,499

Over time. Questions each week, by kind of help.

Demo data

See the numbers
FoodHousingHealthMoneyCareWorkEducationOther (legal help, safety)Total
Week of Jul 203401,4401533491090553402,777
Week of Jul 273441,4371533511086553422,778
Week of Aug 33431,4721513581079573352,805
Week of Aug 103461,4511543551175573412,790
Week of Aug 173591,4521533541074493372,788
Week of Aug 243851,4411513571073403272,784
Week of Aug 314031,4411463521072283142,766
Week of Sep 74101,4651433601071133032,775
Week of Sep 144221,450143361Under 1071Under 102942,756
Week of Sep 214061,447146353Under 1072Under 103022,741
Week of Sep 283911,443146350Under 1075Under 103072,727
Week of Oct 53301,245130309Under 1069Under 102622,357

Ranked. Kinds of help, most asked first, with the change from the week before.

  1. 01Housing17,18452% of all0%
  2. 02Food4,47914% of all▼ -4%
  3. 03Money4,20913% of all▼ -1%
  1. 04Legal help3,34010% of all▲ +2%
  2. 05Health1,7695% of all0%
  3. 06Work9073% of all▲ +4%
  4. 07Safety4641% of all0%
  5. 08Education3731% of allNot enough
  6. 09Care119<1% of all0%

Change compares the week of Sep 28 with the week of Sep 21. It shows only when both weeks have 10 or more.

See the numbers
Kind of helpQuestionsChange from the week beforeUnmet
Housing17,1840%3,724
Food4,479-4%210
Money4,209-1%589
Legal help3,340+2%810
Health1,7690%94
Work907+4%49
Safety4640%Under 10
Education37317
Care1190%Under 10

Share by week. Each kind of help's share of all questions, week by week.

Demo data

See the numbers
FoodHousingHealthMoneyCareWorkEducationOther (legal help, safety)
Week of Jul 2012%52%6%13%0%3%2%12%
Week of Jul 2712%52%6%13%0%3%2%12%
Week of Aug 312%52%5%13%0%3%2%12%
Week of Aug 1012%52%6%13%0%3%2%12%
Week of Aug 1713%52%5%13%0%3%2%12%
Week of Aug 2414%52%5%13%0%3%1%12%
Week of Aug 3115%52%5%13%0%3%1%11%
Week of Sep 715%53%5%13%0%3%0%11%
Week of Sep 1415%53%5%13%Under 103%Under 1011%
Week of Sep 2115%53%5%13%Under 103%Under 1011%
Week of Sep 2814%53%5%13%Under 103%Under 1011%
Week of Oct 514%53%6%13%Under 103%Under 1011%
  1. 01Housing17,18452.3%
  2. 02Food4,47913.6%
  3. 03Money4,20912.8%
  4. 04Other (legal help, safety)3,80411.6%
  5. 05Health1,7695.4%
  6. 06Work9072.8%
  7. 07Education3731.1%
  8. 08Care1190.4%

Where. Questions by county in Florida.

Demo data

Shading

  • Most questions
  • More
  • Some
  • Fewer
  • Fewer than 10, or none

Most questions

  1. 01Miami-Dade County4,0090%
  2. 02Broward County2,9020%
  3. 03Palm Beach County2,2540%
  4. 04Hillsborough County2,227▼ -1%
  5. 05Orange County2,1820%
  6. 06Duval County1,4980%
  7. 07Pinellas County1,382▼ -3%
  8. 08Polk County1,217▼ -1%
  9. 09Lee County1,212▼ -1%
  10. 10Pasco County916▼ -1%
  11. 11Brevard County912▼ -1%
  12. 12Volusia County847▼ -1%
  13. 13Seminole County6950%
  14. 14Sarasota County683▼ -2%
  15. 15Osceola County667▲ +2%
See the numbers: County
CountyQuestionsThis weekUnmet
Miami-Dade County4,0091,364738
Broward County2,902960496
Palm Beach County2,254777393
Hillsborough County2,227762381
Orange County2,182712387
Duval County1,498487257
Pinellas County1,382460231
Polk County1,217420207
Lee County1,212420216
Pasco County916310159
Brevard County912305151
Volusia County847273143
Seminole County695225114
Sarasota County683228110
Osceola County667231101
Manatee County644228105
Lake County62620494
Marion County616203100
Collier County59319990
St. Lucie County55118587
St. Johns County47115279
Escambia County46815277
Leon County43314372
Alachua County41612469
Clay County33910757
Okaloosa County30910457
Hernando County3089753
Charlotte County2949554
Santa Rosa County2919652
Bay County2779149
Citrus County2418132
Indian River County2388632
Martin County2378734
Sumter County2137830
Flagler County1877431
Highlands County1534919
Nassau County1444617
Walton County1183014
Monroe County1032412
Columbia County1002412
Putnam County972212
Jackson County711212
Levy County711211
Suwannee County711212
Hendry County691212
Gadsden County681211
Okeechobee County661210
DeSoto County4812Under 10
Wakulla County4812Under 10
Baker County2812Under 10
Bradford County2411Under 10
Washington County2411Under 10
Hardee County2311Under 10
Calhoun County12Under 10Under 10
Dixie County12Under 10Under 10
Franklin County12Under 10Under 10
Gilchrist County12Under 10Under 10
Glades County12Under 10Under 10
Gulf County12Under 10Under 10
Hamilton County12Under 10Under 10
Holmes County12Under 10Under 10
Jefferson County12Under 10Under 10
Madison County12Under 10Under 10
Taylor County12Under 10Under 10
Union County12Under 10Under 10
Lafayette CountyUnder 10Under 10Under 10
Liberty CountyUnder 10Under 10Under 10

Rows that say fewer than 10 are hidden on purpose. When only one row would be hidden, a second one is hidden too, so it cannot be worked out from the total.

Urgent and unmet. The share of questions each week that needed help this week, and the share nothing fit.

Demo data

See the numbers
Needed help this weekUnmet need
Week of Jul 2032%16%
Week of Jul 2732%16%
Week of Aug 333%17%
Week of Aug 1032%17%
Week of Aug 1733%17%
Week of Aug 2433%17%
Week of Aug 3133%17%
Week of Sep 733%17%
Week of Sep 1434%17%
Week of Sep 2134%17%
Week of Sep 2834%17%
Week of Oct 534%16%

Each kind of help. Questions each week for each kind of help, on its own scale.

Demo data

  • Food

  • Housing

  • Health

  • Money

  • Care

  • Education

  • Work

  • Legal help

  • Safety

See the numbers for every kind of help
FoodHousingHealthMoneyCareEducationWorkLegal helpSafety
Week of Jul 203401,44015334910559030238
Week of Jul 273441,43715335110558630339
Week of Aug 33431,47215135810577929738
Week of Aug 103461,45115435511577530239
Week of Aug 173591,45215335410497429839
Week of Aug 243851,44115135710407328740
Week of Aug 314031,44114635210287227440
Week of Sep 74101,46514336010137126439
Week of Sep 144221,450143361Under 10Under 107125638
Week of Sep 214061,447146353Under 10Under 107226141
Week of Sep 283911,443146350Under 10Under 107526641
Week of Oct 53301,245130309Under 10Under 106923032

How we count. What each number means and what we keep.

A question
When someone asks Front Door their first question, our matching service sorts it: the kind of help, and whether they need it this week. We add one to the count for that kind of help, place and week.
The place
The ZIP code or county the person gave us, if they gave one. We never use an address, a city block or a phone location.
What we keep
The count, and nothing else: not the words, not a name, not an account, not a browser or network address.
Unmet need
No state or federal program fit the question well, and we list no office, nonprofit or food site for that kind of help in the person's county.
Small counts
Any count under 10 shows as fewer than 10, in the charts too. When only one count in a list would be hidden, we hide a second one too.
Not counted
The demo site, questions about Front Door itself, crisis questions and letters.
Weeks
Weeks start on Monday, in UTC. The page reads the counts again at most every 15 minutes.

Read our privacy page

How the demo is made

The demo is a model, not a count. It shows what this page will look like and the kinds of patterns to expect, until our own counts are large enough to replace it.

  • Size: the model assumes 40,000 questions a week across the country. That number is made up so the charts have something to show.
  • Kinds of help: each kind gets a share of all questions and a month by month pattern, read from the published sources below.
  • Places: each state gets its share by population (Census county estimates for 2024), and each county its share of its state.
  • Housing mixes rent help, which is steady through the year, with help paying utility bills, which rises in winter in colder states and in summer in hotter ones.
  • Urgent and unmet shares in the demo are made up, to show how those charts read.
  • A small fixed wobble keeps each week from looking drawn with a ruler. The same choice always draws the same numbers.

Search trends

We looked for Google Trends numbers for searches like food stamps, SNAP, rent help, Medicaid, child care help, utility help, unemployment, food bank and WIC, in English and Spanish. Google does not allow automated reading of its Trends pages, and Google has not published a dataset for these searches, so we did not use Trends. The demo is modeled from published government and 211 data instead, listed below.

Where each pattern comes from

Food
Food help rises in September and again in November and December, and is lowest in February. From the share of 211 requests that were about food, month by month, 2022 to 2024 (Western Pennsylvania's open 211 data, the only month-by-month 211 data we found). In November 2025 many states paid partial SNAP benefits during the federal shutdown; the model does not add that event.
Housing
Rent help peaks in January and again from August to October, with a dip in November, following eviction filings in 43 cities and counties tracked by the Eviction Lab, Tacoma among them. About a third of housing questions are about utility bills (211's national split of housing and utility requests in 2025). In colder states that part follows heating help, highest in January and February; in hotter states it follows help with electric bills, higher from spring to fall; states in between get half of each. The shapes come from 211 requests in Western Pennsylvania, where a winter shutoff ban moves electric requests to spring, so the cooling shape is rough.
Health
Medicaid and CHIP applications are steady through the year, highest in January, from CMS application data for 2018, 2019, 2024 and 2025 (the pandemic years are left out). Marketplace open enrollment, November 1 to January 15, adds to it in Washington.
Money
Money mixes steady cash help with the tax season: a quarter of it follows when people file federal returns (IRS 2025 filing season counts, most from February to April), when Washington's Working Families Tax Credit also opens. The other three quarters are kept flat, because we found no monthly pattern for cash help.
Care
Child care help climbs from May and peaks in August, before school starts, from the share of 211 requests about child care, 2022 to 2024 (Western Pennsylvania; a small sample).
Education
Education help, mostly school supplies, is about three times as high in July and August, from the share of 211 requests about education, 2022 to 2024 (Western Pennsylvania).
Work
Unemployment help peaks in January, rises again in early July and in December, and is lowest in September, from new unemployment claims (not seasonally adjusted) in every state, 2012 to 2019 and 2022 to 2025, Department of Labor.
Legal help
Legal help is close to flat through the year, from the share of 211 requests about legal help, 2022 to 2024 (Western Pennsylvania).
Safety
Safety is close to flat through the year, from 211 requests about domestic violence, 2022 to 2024 (Western Pennsylvania). National hotline research finds calls do not rise over the holidays, so the model adds no holiday spike.

How questions split between kinds of help: housing (with utilities) 48% and food 13%, from United Way's national 211 numbers for 2025 (19 million referrals). The rest is split the way 211 requests split in Western Pennsylvania in 2024, the only full breakdown we found. 211 is a phone line for local help, so Front Door's own mix will differ; our counts will show how.

Sources

  1. 1. 2-1-1 Requests/Referrals (2023-2025) and 2-1-1 Requests (2020-2023). United Way of Southwestern Pennsylvania, hosted by Western Pennsylvania Regional Data Center (WPRDC); license CC BY, historical, coverage 2020-01-01 to 2025-08-27. calendar 2024 rows, level_1/level_2 classification counts Read it
  2. 2. States scramble to send full SNAP food benefits to millions of people after government shutdown ends. Associated Press (Geoff Mulvihill, David A. Lieb), via WHYY, 2025-11-13. 42 million people on SNAP; 'about two-thirds of states had issued only partial benefits or none at all'; USDA guidance Thursday Nov 13 to issue full November allotments Read it
  3. 3. Using 211 Data to Gauge Eighth District Economic Conditions. Federal Reserve Bank of St. Louis, On the Economy (Summers-Gabr, Rodgers), 2026-02-09. Figure 3 text: food assistance requests rose in October 2025, more-substantial increases in November; data from 211 Counts dashboards for AR, IL, KY, MO, TN Read it
  4. 4. Eviction Tracking System: Version 3.0, all sites monthly data. The Eviction Lab, Princeton University (Hepburn, Haas, et al.), 2026 (file downloaded 2026-10-10). columns city, month, filings_2020, filings_avg, filings_avg_prepandemic_baseline. Download page: https://dev.evictionlab.org/eviction-tracking/get-the-data/ (no license stated; footer 'All rights reserved'; cite as Hepburn, Haas, et al., Eviction Tracking System: Version 3.0, Princeton University, 2026). Read it
  5. 5. A New Baseline: Changes to Our Eviction Metrics. The Eviction Lab, 2025-05-08. baseline moved to average of same months across 2023 and 2024 Read it
  6. 6. Preliminary Analysis: Eviction Filing Patterns in 2022. The Eviction Lab (Vallejo, Haas, Hepburn), 2023-03-09. text: Q4 decline 'follows a predictable seasonal pattern'; Jan 2022 ~78,000 filings, Aug 2022 >114,000 Read it
  7. 7. State Medicaid and CHIP Applications, Eligibility Determinations, and Enrollment Data (Performance Indicator dataset), September 2026 release. CMS (data.medicaid.gov), catalog record on data.gov, modified 2026-09-25. columns 'New Applications Submitted to Medicaid and CHIP Agencies' and 'Applications for Financial Assistance Submitted to the State Based Marketplace'; license U.S. Government Works (https://www.usa.gov/government-works); dataset id 6165f45b-ca93-5bb5-9d06-db29c692a360 Read it
  8. 8. Dates and deadlines for 2027 health insurance. HealthCare.gov (CMS), accessed 2026-10-10. 'Starting November 1, you can apply for 2027 coverage'; January 15 last day; enroll by December 15 for January 1 start Read it
  9. 9. Washington health insurance marketplace. healthinsurance.org, 2026-10-05. 'open enrollment period for 2027 coverage runs from November 1, 2026 through January 15, 2027 in Washington' Read it
  10. 10. 2025 Filing season statistics, weeks ending Jan 31, Feb 28, Mar 28, May 2, Oct 17 2025. IRS Newsroom, 2025. 'Total returns received' row. Other pages: https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-jan-31-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-feb-28-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-march-28-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-may-2-2025 Read it
  11. 11. Working Families Tax Credit application window opens Feb. 1. Washington State Department of Revenue, 2026-01-29. window begins Feb 1, 2026 for tax year 2025; accepted through Dec 31, 2029; up to $1,330; over 675,000 refunds totaling more than $491.4 million since 2023 Read it
  12. 12. Working Families Tax Credit Program, 2025 Report to the Legislature. Washington State Department of Revenue, 2025-12-29. page 2: program begins accepting applications each year on February 1; page 3 Table 2: TY2024 approvals 284,416 (MeF 253,210, MyDOR 28,949, paper 2,257) Read it
  13. 13. IR-2016-143 (archival): refunds claiming EITC or ACTC held until at least Feb. 15. IRS, 2016-10-28. PATH Act refund hold statement Read it
  14. 14. You can begin filing your taxes on Jan. 26 this year. PBS NewsHour, 2026-01-08. 2026 filing season start Jan 26; deadline April 15 Read it
  15. 15. ETA 539 weekly claims data, ar539.csv (state-level, NSA, 1971 to present). U.S. Department of Labor, Employment and Training Administration, Office of Unemployment Insurance, downloaded 2026-10-10, latest week ending 2026-10-03. columns st, rptdate, c3 (initial claims). Example values: US sum week ending 2025-01-11 = 351,735 (2025 high), 2025-09-27 = 178,555 (2025 low); 2025-12-06 = 313,815; 2025-07-12 = 260,103. WA c3 week ending 2026-09-26 = 4,365. Read it
  16. 16. Unemployment Insurance Weekly Claims news release. U.S. Department of Labor, 2026-10-08. page 2 Unadjusted Data: 170,333 NSA initial claims week ending Oct 3; seasonal factors expected +8.7% from prior week. State table: Washington advance 4,814, prior week 4,534. Used to validate the CSV. Read it
  17. 17. Education Department opens 2027-28 FAFSA early, marking program's earliest launch. The National News Desk (Emma Koppelman), via KATU, 2026-09-24. form already open at StudentAid.gov; traditional opening Oct 1; previous earliest Sept 24, 2025; FAFSA Simplification Act requires availability by Oct 1 Read it
  18. 18. The Effect of Holidays on Calls to the National Domestic Violence Hotline: Comparing Average Call Volume. National Resource Center on Domestic Violence (VAWnet), 2020-11-20. description: 'the number of calls actually decreases during the holidays, including on New Year's Eve and New Year's Day' (2004-2019 data in linked PDFs, not opened) Read it
  19. 19. #CallUtilitiesNow: PUC urges consumers to contact utilities as winter termination moratorium ends March 31, 2023. Pennsylvania Public Utility Commission, 2023-03-28. 'Between December 1st and March 31st' no shutoffs to income-eligible households; electric, gas, heat-related water Read it
  20. 20. WAC 480-100-143 Winter low-income payment program. Washington State Legislature, current code, accessed 2026-10-10. 'between November 15th and March 15th' utility may not disconnect residential space heating if customer meets conditions (notify, self-certify income, apply for energy assistance, pay plan) Read it
  21. 21. LIHEAP. Washington State Department of Commerce, accessed 2026-10-10. program year Oct 1 to Sep 30; apply once per program year through local agency; income up to 150% FPL Read it
  22. 22. Nearly 1 million assistance calls made to 211 in August. The Source, Washington University in St. Louis (Neil Schoenherr), 2023-09-20. ~150,000 utility payment requests Aug 2023 (+22% vs July); Kreuter: utility payments a particular challenge in late summer Read it
  23. 23. 211 helpline data reveals most pressing U.S. community needs (2025 data). United Way Worldwide, 2026-03-31. 19 million referrals; housing 6 million, 31%; utilities 3.1 million; food 2.5 million; 27 states where housing+utilities > half Read it
  24. 24. The Facts About 211: 2025 Impact Snapshot. United Way Worldwide, 2026. housing 6M (30%), utilities 3.1M, food 2.5M; ranks #4-#7 without counts Read it
  25. 25. 211 helpline data reveals most pressing U.S. community needs (2024 data). United Way Worldwide, 2025-03-26. 16.8M requests, >18M referrals; housing 5.6M, utilities 2.9M, food 2.5M; housing+utilities 47% Read it
  26. 26. Calls to 211 helpline rise in August to the highest level of 2023. Health Communication Research Lab, Washington University in St. Louis (Garg, Golla, Kreuter), 2023-09-09. 872,079 calls Aug vs 785,654 Jul; ~150,000 utility payment requests (+22%); >280,000 housing (+8%) Read it