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What people ask for

How many people ask Front Door for each kind of help, where, and when. We keep only counts. We never keep what anyone wrote or who they are.

Staff time and money savedOpen dataFor agencies

Demo dataDemo data, modeled from public data on when people look for help. Our own counts replace it as they grow.

Nothing here is a real count of people. The patterns through the year come from published government and 211 data. The size is made up.

How the demo is madeShow our own counts

Demo data. In the last 12 months, people in Florida asked most about Housing (48%), then Money (16%) and Food (13%). Rising fastest from the week before: Work, up 4%.

Choose what to show

Florida, Oct 13, 2025 to Oct 11, 2026

QuestionsDemo data
141,018

▼ -1% vs the week before

Needed help this weekDemo data
46,047
Unmet needDemo dataNo program and no listed place nearby fit
23,391

Over time. Questions each week, by kind of help.

Demo data

On a phone, the chart shows the last 13. The table has every one.

See the numbers
FoodHousingHealthMoneyCareWorkEducationOther (legal help, safety)Total
Week of Oct 133671,417154354Under 1081Under 103132,701
Week of Oct 203801,358150355Under 1086Under 103232,665
Week of Oct 274061,302147356Under 1089Under 103342,645
Week of Nov 34261,256147356Under 1087Under 103492,632
Week of Nov 104471,183143358Under 1089Under 103552,585
Week of Nov 174531,160143351Under 1093Under 103602,570
Week of Nov 244541,159142352Under 1097Under 103652,579
Week of Dec 14641,134147358Under 10103Under 103782,594
Week of Dec 84661,124149357Under 10108Under 103822,596
Week of Dec 154471,124153360Under 10109Under 103782,581
Week of Dec 224141,115157384Under 10113Under 103762,569
Week of Dec 293771,137163398Under 10114Under 103712,571
Week of Jan 53371,148165420Under 10120Under 103732,576
Week of Jan 122941,169176434Under 10124Under 103652,577
Week of Jan 192891,151166482Under 10113Under 103622,576
Week of Jan 262801,145161531Under 10105Under 103582,591
Week of Feb 22731,106151561Under 10102Under 103582,561
Week of Feb 92661,098144615Under 1094Under 103502,577
Week of Feb 162681,097143638Under 1093Under 103532,602
Week of Feb 232811,109144638Under 1089Under 103592,630
Week of Mar 22891,142145626Under 1084Under 103642,660
Week of Mar 92951,161146620Under 1086Under 103692,687
Week of Mar 163041,200147634Under 1084Under 103682,748
Week of Mar 233111,275147673Under 1085Under 103562,858
Week of Mar 303221,313146710Under 1086Under 103432,930
Week of Apr 63231,369147732Under 1088Under 103323,001
Week of Apr 133281,432145747Under 1086Under 103263,074
Week of Apr 203341,412148652Under 1085Under 103302,971
Week of Apr 273381,429148558Under 1084Under 103352,904
Week of May 43361,419145455Under 1084Under 103412,793
Week of May 113411,415144363Under 1082Under 103442,704
Week of May 183461,419144353Under 1085Under 103442,706
Week of May 253621,455140351Under 1082Under 103432,748
Week of Jun 13811,443139359Under 1085Under 103402,761
Week of Jun 83871,436139359Under 1087Under 103322,754
Week of Jun 153841,469139359Under 1087Under 103262,785
Week of Jun 223661,472141355Under 1089Under 103292,785
Week of Jun 293561,487143356Under 109039Under 102,808
Week of Jul 63531,482149360Under 109244Under 102,822
Week of Jul 133401,4711523601093583332,817
Week of Jul 203401,4401533491090553402,777
Week of Jul 273441,4371533511086553422,778
Week of Aug 33431,4721513581079573352,805
Week of Aug 103461,4511543551175573412,790
Week of Aug 173591,4521533541074493372,788
Week of Aug 243851,4411513571073403272,784
Week of Aug 314031,4411463521072283142,766
Week of Sep 74101,4651433601071133032,775
Week of Sep 144221,450143361Under 1071Under 102942,756
Week of Sep 214061,447146353Under 1072Under 103022,741
Week of Sep 283911,443146350Under 1075Under 103072,727
Week of Oct 53141,184125292Under 1063Under 102492,237

Ranked. Kinds of help, most asked first, with the change from the week before.

  1. 01Housing68,31648% of all0%
  2. 02Money22,83216% of all▼ -1%
  3. 03Food18,64813% of all▼ -4%
  1. 04Legal help15,69711% of all▲ +2%
  2. 05Health7,7035% of all0%
  3. 06Work4,6343% of all▲ +4%
  4. 07Safety2,0731% of all0%
  5. 08Education7411% of allNot enough
  6. 09Care374<1% of all0%

Change compares the week of Sep 28 with the week of Sep 21. It shows only when both weeks have 10 or more.

See the numbers
Kind of helpQuestionsChange from the week beforeUnmet
Housing68,3160%14,765
Money22,832-1%3,260
Food18,648-4%845
Legal help15,697+2%3,826
Health7,7030%392
Work4,634+4%249
Safety2,0730%32
Education74122
Care3740%Under 10

By month. Each kind of help's share of all questions, month by month.

Demo data

See the numbers
FoodHousingHealthMoneyCareWorkEducationOther (legal help, safety)
November 202517%46%6%14%Under 104%Under 1014%
December 202517%44%6%14%0%4%0%15%
January 202612%45%6%18%Under 104%Under 1014%
February 202610%43%6%24%0%4%0%14%
March 202611%44%5%24%0%3%0%13%
April 202611%47%5%23%0%3%0%11%
May 202613%52%5%14%0%3%0%13%
June 202613%53%5%13%0%3%1%12%
July 202612%52%5%13%0%3%2%12%
August 202613%52%5%13%0%3%2%12%
September 202615%53%5%13%0%3%0%11%
October 202614%53%6%13%Under 103%Under 1011%
  1. 01Housing68,31648.4%
  2. 02Money22,83216.2%
  3. 03Food18,64813.2%
  4. 04Other (legal help, safety)17,77012.6%
  5. 05Health7,7035.5%
  6. 06Work4,6343.3%
  7. 07Education7410.5%
  8. 08Care3740.3%

Where. Questions by county in Florida.

Demo data

Shading

  • Most questions
  • More
  • Some
  • Fewer
  • Fewer than 10, or none

Most questions

  1. 01Miami-Dade County17,1880%
  2. 02Broward County12,4460%
  3. 03Palm Beach County9,6980%
  4. 04Hillsborough County9,644▼ -1%
  5. 05Orange County9,4020%
  6. 06Duval County6,4310%
  7. 07Pinellas County5,880▼ -3%
  8. 08Polk County5,209▼ -1%
  9. 09Lee County5,204▼ -1%
  10. 10Pasco County3,952▼ -1%
  11. 11Brevard County3,946▼ -1%
  12. 12Volusia County3,649▼ -1%
  13. 13Seminole County2,9880%
  14. 14Sarasota County2,907▼ -2%
  15. 15Osceola County2,847▲ +2%
See the numbers: County
CountyQuestionsThis weekUnmet
Miami-Dade County17,1885,6943,007
Broward County12,4464,1292,156
Palm Beach County9,6983,2321,699
Hillsborough County9,6443,1651,704
Orange County9,4023,0951,662
Duval County6,4312,1241,101
Pinellas County5,8801,9431,000
Polk County5,2091,763886
Lee County5,2041,753893
Pasco County3,9521,361676
Brevard County3,9461,356670
Volusia County3,6491,204604
Seminole County2,988983479
Sarasota County2,907964472
Osceola County2,847951459
Manatee County2,789922450
Lake County2,713898420
Marion County2,619872401
Collier County2,555828399
St. Lucie County2,387785388
St. Johns County2,024668325
Escambia County2,005653317
Leon County1,837597298
Alachua County1,774556285
Clay County1,442455247
Hernando County1,299408224
Okaloosa County1,297425226
Charlotte County1,260401221
Santa Rosa County1,234396215
Bay County1,186396198
Indian River County1,027355150
Citrus County1,023342148
Martin County998357155
Sumter County926322141
Flagler County823295121
Highlands County66221284
Nassau County62419268
Walton County50612657
Monroe County45911953
Putnam County43211152
Columbia County41910252
Jackson County3045342
Suwannee County2935234
Levy County2925333
Hendry County2895236
Gadsden County2845235
Okeechobee County2795226
Wakulla County21652Under 10
DeSoto County20852Under 10
Baker County12037Under 10
Bradford County10829Under 10
Washington County10127Under 10
Hardee County9626Under 10
Taylor County65Under 10Under 10
Holmes County64Under 10Under 10
Gilchrist County63Under 10Under 10
Dixie County58Under 10Under 10
Madison County58Under 10Under 10
Gulf County54Under 10Under 10
Union County54Under 10Under 10
Calhoun County52Under 10Under 10
Franklin County52Under 10Under 10
Glades County52Under 10Under 10
Hamilton County52Under 10Under 10
Jefferson County52Under 10Under 10
Lafayette County28Under 10Under 10
Liberty County13Under 10Under 10

Rows that say fewer than 10 are hidden on purpose. When only one row would be hidden, a second one is hidden too, so it cannot be worked out from the total.

Urgent and unmet. The share of questions each week that needed help this week, and the share nothing fit.

Demo data

See the numbers
Needed help this weekUnmet need
Week of Oct 1333%16%
Week of Oct 2033%16%
Week of Oct 2733%16%
Week of Nov 332%16%
Week of Nov 1032%16%
Week of Nov 1732%16%
Week of Nov 2434%16%
Week of Dec 133%16%
Week of Dec 833%16%
Week of Dec 1533%16%
Week of Dec 2232%17%
Week of Dec 2932%17%
Week of Jan 532%16%
Week of Jan 1233%16%
Week of Jan 1932%16%
Week of Jan 2632%16%
Week of Feb 232%17%
Week of Feb 931%17%
Week of Feb 1632%16%
Week of Feb 2332%16%
Week of Mar 232%17%
Week of Mar 931%17%
Week of Mar 1631%16%
Week of Mar 2332%16%
Week of Mar 3032%16%
Week of Apr 633%17%
Week of Apr 1333%17%
Week of Apr 2032%17%
Week of Apr 2733%17%
Week of May 433%17%
Week of May 1134%17%
Week of May 1834%16%
Week of May 2533%18%
Week of Jun 133%17%
Week of Jun 833%17%
Week of Jun 1533%17%
Week of Jun 2233%17%
Week of Jun 2933%16%
Week of Jul 634%17%
Week of Jul 1333%17%
Week of Jul 2032%16%
Week of Jul 2732%16%
Week of Aug 333%17%
Week of Aug 1032%17%
Week of Aug 1733%17%
Week of Aug 2433%17%
Week of Aug 3133%17%
Week of Sep 733%17%
Week of Sep 1434%17%
Week of Sep 2134%17%
Week of Sep 2834%17%
Week of Oct 534%16%

Each kind of help. Questions each week for each kind of help, on its own scale.

Demo data

  • Food

  • Housing

  • Health

  • Money

  • Care

  • Education

  • Work

  • Legal help

  • Safety

See the numbers for every kind of help
FoodHousingHealthMoneyCareEducationWorkLegal helpSafety
Week of Oct 133671,417154354Under 10Under 108127241
Week of Oct 203801,358150355Under 10Under 108628241
Week of Oct 274061,302147356Under 10Under 108929341
Week of Nov 34261,256147356Under 10Under 108730742
Week of Nov 104471,183143358Under 10Under 108931342
Week of Nov 174531,160143351Under 10Under 109331842
Week of Nov 244541,159142352Under 10Under 109732441
Week of Dec 14641,134147358Under 10Under 1010333543
Week of Dec 84661,124149357Under 10Under 1010833745
Week of Dec 154471,124153360Under 10Under 1010933642
Week of Dec 224141,115157384Under 10Under 1011333442
Week of Dec 293771,137163398Under 10Under 1011433041
Week of Jan 53371,148165420Under 10Under 1012033241
Week of Jan 122941,169176434Under 10Under 1012432936
Week of Jan 192891,151166482Under 10Under 1011332339
Week of Jan 262801,145161531Under 10Under 1010531939
Week of Feb 22731,106151561Under 10Under 1010231840
Week of Feb 92661,098144615Under 10Under 109430941
Week of Feb 162681,097143638Under 10Under 109331241
Week of Feb 232811,109144638Under 10Under 108931940
Week of Mar 22891,142145626Under 10Under 108432341
Week of Mar 92951,161146620Under 10Under 108632841
Week of Mar 163041,200147634Under 10Under 108432741
Week of Mar 233111,275147673Under 10Under 108531739
Week of Mar 303221,313146710Under 10Under 108630637
Week of Apr 63231,369147732Under 10Under 108829537
Week of Apr 133281,432145747Under 10Under 108629036
Week of Apr 203341,412148652Under 10Under 108529139
Week of Apr 273381,429148558Under 10Under 108429342
Week of May 43361,419145455Under 10Under 108429942
Week of May 113411,415144363Under 10Under 108230143
Week of May 183461,419144353Under 10Under 108530143
Week of May 253621,455140351Under 10Under 108230241
Week of Jun 13811,443139359Under 10Under 108529941
Week of Jun 83871,436139359Under 10Under 108729438
Week of Jun 153841,469139359Under 10Under 108728838
Week of Jun 223661,472141355Under 10Under 108929237
Week of Jun 293561,487143356Under 103990291Under 10
Week of Jul 63531,482149360Under 104492295Under 10
Week of Jul 133401,47115236010589329439
Week of Jul 203401,44015334910559030238
Week of Jul 273441,43715335110558630339
Week of Aug 33431,47215135810577929738
Week of Aug 103461,45115435511577530239
Week of Aug 173591,45215335410497429839
Week of Aug 243851,44115135710407328740
Week of Aug 314031,44114635210287227440
Week of Sep 74101,46514336010137126439
Week of Sep 144221,450143361Under 10Under 107125638
Week of Sep 214061,447146353Under 10Under 107226141
Week of Sep 283911,443146350Under 10Under 107526641
Week of Oct 53141,184125292Under 10Under 106321930

How we count. What each number means and what we keep.

A question
When someone asks Front Door their first question, our matching service sorts it: the kind of help, and whether they need it this week. We add one to the count for that kind of help, place and week.
The place
The ZIP code or county the person gave us, if they gave one. We never use an address, a city block or a phone location.
What we keep
The count, and nothing else: not the words, not a name, not an account, not a browser or network address.
Unmet need
No state or federal program fit the question well, and we list no office, nonprofit or food site for that kind of help in the person's county.
Small counts
Any count under 10 shows as fewer than 10, in the charts too. When only one count in a list would be hidden, we hide a second one too.
Not counted
The demo site, questions about Front Door itself, crisis questions and letters.
Weeks
Weeks start on Monday, in UTC. The page reads the counts again at most every 15 minutes.

Read our privacy page

How the demo is made

The demo is a model, not a count. It shows what this page will look like and the kinds of patterns to expect, until our own counts are large enough to replace it.

  • Size: the model assumes 40,000 questions a week across the country. That number is made up so the charts have something to show.
  • Kinds of help: each kind gets a share of all questions and a month by month pattern, read from the published sources below.
  • Places: each state gets its share by population (Census county estimates for 2024), and each county its share of its state.
  • Housing mixes rent help, which is steady through the year, with help paying utility bills, which rises in winter in colder states and in summer in hotter ones.
  • Urgent and unmet shares in the demo are made up, to show how those charts read.
  • A small fixed wobble keeps each week from looking drawn with a ruler. The same choice always draws the same numbers.

Search trends

We looked for Google Trends numbers for searches like food stamps, SNAP, rent help, Medicaid, child care help, utility help, unemployment, food bank and WIC, in English and Spanish. Google does not allow automated reading of its Trends pages, and Google has not published a dataset for these searches, so we did not use Trends. The demo is modeled from published government and 211 data instead, listed below.

Where each pattern comes from

Food
Food help rises in September and again in November and December, and is lowest in February. From the share of 211 requests that were about food, month by month, 2022 to 2024 (Western Pennsylvania's open 211 data, the only month-by-month 211 data we found). In November 2025 many states paid partial SNAP benefits during the federal shutdown; the model does not add that event.
Housing
Rent help peaks in January and again from August to October, with a dip in November, following eviction filings in 43 cities and counties tracked by the Eviction Lab, Tacoma among them. About a third of housing questions are about utility bills (211's national split of housing and utility requests in 2025). In colder states that part follows heating help, highest in January and February; in hotter states it follows help with electric bills, higher from spring to fall; states in between get half of each. The shapes come from 211 requests in Western Pennsylvania, where a winter shutoff ban moves electric requests to spring, so the cooling shape is rough.
Health
Medicaid and CHIP applications are steady through the year, highest in January, from CMS application data for 2018, 2019, 2024 and 2025 (the pandemic years are left out). Marketplace open enrollment, November 1 to January 15, adds to it in Washington.
Money
Money mixes steady cash help with the tax season: a quarter of it follows when people file federal returns (IRS 2025 filing season counts, most from February to April), when Washington's Working Families Tax Credit also opens. The other three quarters are kept flat, because we found no monthly pattern for cash help.
Care
Child care help climbs from May and peaks in August, before school starts, from the share of 211 requests about child care, 2022 to 2024 (Western Pennsylvania; a small sample).
Education
Education help, mostly school supplies, is about three times as high in July and August, from the share of 211 requests about education, 2022 to 2024 (Western Pennsylvania).
Work
Unemployment help peaks in January, rises again in early July and in December, and is lowest in September, from new unemployment claims (not seasonally adjusted) in every state, 2012 to 2019 and 2022 to 2025, Department of Labor.
Legal help
Legal help is close to flat through the year, from the share of 211 requests about legal help, 2022 to 2024 (Western Pennsylvania).
Safety
Safety is close to flat through the year, from 211 requests about domestic violence, 2022 to 2024 (Western Pennsylvania). National hotline research finds calls do not rise over the holidays, so the model adds no holiday spike.

How questions split between kinds of help: housing (with utilities) 48% and food 13%, from United Way's national 211 numbers for 2025 (19 million referrals). The rest is split the way 211 requests split in Western Pennsylvania in 2024, the only full breakdown we found. 211 is a phone line for local help, so Front Door's own mix will differ; our counts will show how.

Sources

  1. 1. 2-1-1 Requests/Referrals (2023-2025) and 2-1-1 Requests (2020-2023). United Way of Southwestern Pennsylvania, hosted by Western Pennsylvania Regional Data Center (WPRDC); license CC BY, historical, coverage 2020-01-01 to 2025-08-27. calendar 2024 rows, level_1/level_2 classification counts Read it
  2. 2. States scramble to send full SNAP food benefits to millions of people after government shutdown ends. Associated Press (Geoff Mulvihill, David A. Lieb), via WHYY, 2025-11-13. 42 million people on SNAP; 'about two-thirds of states had issued only partial benefits or none at all'; USDA guidance Thursday Nov 13 to issue full November allotments Read it
  3. 3. Using 211 Data to Gauge Eighth District Economic Conditions. Federal Reserve Bank of St. Louis, On the Economy (Summers-Gabr, Rodgers), 2026-02-09. Figure 3 text: food assistance requests rose in October 2025, more-substantial increases in November; data from 211 Counts dashboards for AR, IL, KY, MO, TN Read it
  4. 4. Eviction Tracking System: Version 3.0, all sites monthly data. The Eviction Lab, Princeton University (Hepburn, Haas, et al.), 2026 (file downloaded 2026-10-10). columns city, month, filings_2020, filings_avg, filings_avg_prepandemic_baseline. Download page: https://dev.evictionlab.org/eviction-tracking/get-the-data/ (no license stated; footer 'All rights reserved'; cite as Hepburn, Haas, et al., Eviction Tracking System: Version 3.0, Princeton University, 2026). Read it
  5. 5. A New Baseline: Changes to Our Eviction Metrics. The Eviction Lab, 2025-05-08. baseline moved to average of same months across 2023 and 2024 Read it
  6. 6. Preliminary Analysis: Eviction Filing Patterns in 2022. The Eviction Lab (Vallejo, Haas, Hepburn), 2023-03-09. text: Q4 decline 'follows a predictable seasonal pattern'; Jan 2022 ~78,000 filings, Aug 2022 >114,000 Read it
  7. 7. State Medicaid and CHIP Applications, Eligibility Determinations, and Enrollment Data (Performance Indicator dataset), September 2026 release. CMS (data.medicaid.gov), catalog record on data.gov, modified 2026-09-25. columns 'New Applications Submitted to Medicaid and CHIP Agencies' and 'Applications for Financial Assistance Submitted to the State Based Marketplace'; license U.S. Government Works (https://www.usa.gov/government-works); dataset id 6165f45b-ca93-5bb5-9d06-db29c692a360 Read it
  8. 8. Dates and deadlines for 2027 health insurance. HealthCare.gov (CMS), accessed 2026-10-10. 'Starting November 1, you can apply for 2027 coverage'; January 15 last day; enroll by December 15 for January 1 start Read it
  9. 9. Washington health insurance marketplace. healthinsurance.org, 2026-10-05. 'open enrollment period for 2027 coverage runs from November 1, 2026 through January 15, 2027 in Washington' Read it
  10. 10. 2025 Filing season statistics, weeks ending Jan 31, Feb 28, Mar 28, May 2, Oct 17 2025. IRS Newsroom, 2025. 'Total returns received' row. Other pages: https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-jan-31-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-feb-28-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-march-28-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-may-2-2025 Read it
  11. 11. Working Families Tax Credit application window opens Feb. 1. Washington State Department of Revenue, 2026-01-29. window begins Feb 1, 2026 for tax year 2025; accepted through Dec 31, 2029; up to $1,330; over 675,000 refunds totaling more than $491.4 million since 2023 Read it
  12. 12. Working Families Tax Credit Program, 2025 Report to the Legislature. Washington State Department of Revenue, 2025-12-29. page 2: program begins accepting applications each year on February 1; page 3 Table 2: TY2024 approvals 284,416 (MeF 253,210, MyDOR 28,949, paper 2,257) Read it
  13. 13. IR-2016-143 (archival): refunds claiming EITC or ACTC held until at least Feb. 15. IRS, 2016-10-28. PATH Act refund hold statement Read it
  14. 14. You can begin filing your taxes on Jan. 26 this year. PBS NewsHour, 2026-01-08. 2026 filing season start Jan 26; deadline April 15 Read it
  15. 15. ETA 539 weekly claims data, ar539.csv (state-level, NSA, 1971 to present). U.S. Department of Labor, Employment and Training Administration, Office of Unemployment Insurance, downloaded 2026-10-10, latest week ending 2026-10-03. columns st, rptdate, c3 (initial claims). Example values: US sum week ending 2025-01-11 = 351,735 (2025 high), 2025-09-27 = 178,555 (2025 low); 2025-12-06 = 313,815; 2025-07-12 = 260,103. WA c3 week ending 2026-09-26 = 4,365. Read it
  16. 16. Unemployment Insurance Weekly Claims news release. U.S. Department of Labor, 2026-10-08. page 2 Unadjusted Data: 170,333 NSA initial claims week ending Oct 3; seasonal factors expected +8.7% from prior week. State table: Washington advance 4,814, prior week 4,534. Used to validate the CSV. Read it
  17. 17. Education Department opens 2027-28 FAFSA early, marking program's earliest launch. The National News Desk (Emma Koppelman), via KATU, 2026-09-24. form already open at StudentAid.gov; traditional opening Oct 1; previous earliest Sept 24, 2025; FAFSA Simplification Act requires availability by Oct 1 Read it
  18. 18. The Effect of Holidays on Calls to the National Domestic Violence Hotline: Comparing Average Call Volume. National Resource Center on Domestic Violence (VAWnet), 2020-11-20. description: 'the number of calls actually decreases during the holidays, including on New Year's Eve and New Year's Day' (2004-2019 data in linked PDFs, not opened) Read it
  19. 19. #CallUtilitiesNow: PUC urges consumers to contact utilities as winter termination moratorium ends March 31, 2023. Pennsylvania Public Utility Commission, 2023-03-28. 'Between December 1st and March 31st' no shutoffs to income-eligible households; electric, gas, heat-related water Read it
  20. 20. WAC 480-100-143 Winter low-income payment program. Washington State Legislature, current code, accessed 2026-10-10. 'between November 15th and March 15th' utility may not disconnect residential space heating if customer meets conditions (notify, self-certify income, apply for energy assistance, pay plan) Read it
  21. 21. LIHEAP. Washington State Department of Commerce, accessed 2026-10-10. program year Oct 1 to Sep 30; apply once per program year through local agency; income up to 150% FPL Read it
  22. 22. Nearly 1 million assistance calls made to 211 in August. The Source, Washington University in St. Louis (Neil Schoenherr), 2023-09-20. ~150,000 utility payment requests Aug 2023 (+22% vs July); Kreuter: utility payments a particular challenge in late summer Read it
  23. 23. 211 helpline data reveals most pressing U.S. community needs (2025 data). United Way Worldwide, 2026-03-31. 19 million referrals; housing 6 million, 31%; utilities 3.1 million; food 2.5 million; 27 states where housing+utilities > half Read it
  24. 24. The Facts About 211: 2025 Impact Snapshot. United Way Worldwide, 2026. housing 6M (30%), utilities 3.1M, food 2.5M; ranks #4-#7 without counts Read it
  25. 25. 211 helpline data reveals most pressing U.S. community needs (2024 data). United Way Worldwide, 2025-03-26. 16.8M requests, >18M referrals; housing 5.6M, utilities 2.9M, food 2.5M; housing+utilities 47% Read it
  26. 26. Calls to 211 helpline rise in August to the highest level of 2023. Health Communication Research Lab, Washington University in St. Louis (Garg, Golla, Kreuter), 2023-09-09. 872,079 calls Aug vs 785,654 Jul; ~150,000 utility payment requests (+22%); >280,000 housing (+8%) Read it