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What people ask for

How many people ask Front Door for each kind of help, where, and when. We keep only counts. We never keep what anyone wrote or who they are.

Staff time and money savedOpen dataFor agencies

Demo dataDemo data, modeled from public data on when people look for help. Our own counts replace it as they grow.

Nothing here is a real count of people. The patterns through the year come from published government and 211 data. The size is made up.

How the demo is madeShow our own counts

Demo data. In the last 12 weeks, people in Illinois asked most about Housing (49%), then Food (15%) and Money (14%). Rising fastest from the week before: Housing, up 4%.

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Time

Illinois, Jul 20, 2026 to Oct 11, 2026

Questions
About 16,000Demo data

▲ +1% vs the week before

Needed help this week
About 5,100Demo data
Unmet needNo program and no listed place nearby fit
About 2,400Demo data

Over time. Questions each week, by kind of help.

Demo data

See the numbers
FoodHousingHealthMoneyCareWorkEducationLegal help, safety and otherTotal
Week of Jul 2018263072192Under 104325Under 101,310
Week of Jul 2718363972193Under 104125Under 101,331
Week of Aug 318664776192Under 103827Under 101,341
Week of Aug 1018665474193Under 103726Under 101,349
Week of Aug 1719165272193Under 103523Under 101,341
Week of Aug 2420466972190Under 1033Under 101591,349
Week of Aug 3120164572186Under 1033Under 101531,305
Week of Sep 721863268195Under 1033Under 101491,306
Week of Sep 1422465570193Under 1033Under 101441,325
Week of Sep 2122268473184Under 1035Under 101501,354
Week of Sep 2821171074187Under 1033Under 101511,372
Week of Oct 518166667176Under 1032Under 101321,260

Ranked. Kinds of help, most asked first, with the change from the week before.

  1. 01Housing7,88349% of all▲ +4%
  2. 02Food2,38915% of all▼ -5%
  3. 03Money2,27414% of all▲ +2%
  1. 04Legal help1,69611% of all▲ +1%
  2. 05Health8625% of all▲ +1%
  3. 06Work4263% of all▼ -6%
  4. 07Safety1871% of all0%
  5. 08Education1681% of allNot enough
  6. 09Care58<1% of allNot enough

Change compares the week of Sep 28 with the week of Sep 21. It shows only when both weeks have 10 or more.

See the numbers
Kind of helpQuestionsChange from the week beforeUnmet
Housing7,883+4%1,535
Food2,389-5%108
Money2,274+2%279
Legal help1,696+1%407
Health862+1%40
Work426-6%20
Safety1870%12
Education168Under 10
Care58Under 10

Share by week. Each kind of help's share of all questions, week by week.

Demo data

See the numbers
FoodHousingHealthMoneyCareWorkEducationLegal help, safety and other
Week of Jul 2014%48%5%15%Under 103%2%Under 10
Week of Jul 2714%48%5%15%Under 103%2%Under 10
Week of Aug 314%48%6%14%Under 103%2%Under 10
Week of Aug 1014%48%5%14%Under 103%2%Under 10
Week of Aug 1714%49%5%14%Under 103%2%Under 10
Week of Aug 2415%50%5%14%Under 102%Under 1012%
Week of Aug 3115%49%6%14%Under 103%Under 1012%
Week of Sep 717%48%5%15%Under 103%Under 1011%
Week of Sep 1417%49%5%15%Under 102%Under 1011%
Week of Sep 2116%51%5%14%Under 103%Under 1011%
Week of Sep 2815%52%5%14%Under 102%Under 1011%
Week of Oct 514%53%5%14%Under 103%Under 1010%
  1. 01Housing7,88349.4%
  2. 02Food2,38915%
  3. 03Money2,27414.3%
  4. 04Legal help, safety and other1,88311.8%
  5. 05Health8625.4%
  6. 06Work4262.7%
  7. 07Education1681.1%
  8. 08Care580.4%

Where. Questions by county in Illinois.

Demo data

Shading

  • Most questions
  • More
  • Some
  • Fewer
  • Fewer than 10, or none

Most questions

  1. 01Cook County6,740▲ +1%
  2. 02DuPage County1,225▲ +1%
  3. 03Lake County9300%
  4. 04Will County910▲ +3%
  5. 05Kane County684▲ +2%
  6. 06McHenry County4210%
  7. 07Winnebago County370▲ +3%
  8. 08Madison County335▲ +4%
  9. 09St. Clair County3330%
  10. 10Champaign County2710%
  11. 11Sangamon County245▼ -5%
  12. 12Peoria County2280%
  13. 13McLean County225▲ +5%
  14. 14Rock Island County1750%
  15. 15Kendall County1740%
See the numbers: County
CountyQuestionsThis weekUnmet
Cook County6,7402,2961,137
DuPage County1,225431199
Lake County930319152
Will County910297153
Kane County684228105
McHenry County42113066
Winnebago County37011259
Madison County33510661
St. Clair County33310558
Champaign County2719140
Sangamon County2458538
Peoria County2287638
McLean County2257536
Rock Island County1756926
Kendall County1746530
Tazewell County1676627
Kankakee County1404716
LaSalle County1384312
DeKalb County1284012
Macon County1284112
Vermilion County822112
Williamson County761612
Adams County721212
Boone County721212
Grundy County721212
Jackson County721212
Whiteside County721212
Ogle County701210
Knox County6712Under 10
Henry County6412Under 10
Coles County6212Under 10
Macoupin County5612Under 10
Stephenson County5312Under 10
Franklin County5012Under 10
Woodford County5012Under 10
Clinton County4912Under 10
Jefferson County4812Under 10
Livingston County4812Under 10
Marion County4812Under 10
Monroe County4812Under 10
Effingham County4712Under 10
Lee County4212Under 10
Morgan County3912Under 10
Bureau County3612Under 10
Christian County3412Under 10
Fulton County3412Under 10
Randolph County2610Under 10
Logan County15Under 10Under 10
Montgomery County15Under 10Under 10
McDonough County14Under 10Under 10
Bond County12Under 10Under 10
Carroll County12Under 10Under 10
Cass County12Under 10Under 10
Clark County12Under 10Under 10
Clay County12Under 10Under 10
Crawford County12Under 10Under 10
De Witt County12Under 10Under 10
Douglas County12Under 10Under 10
Edgar County12Under 10Under 10
Fayette County12Under 10Under 10
Ford County12Under 10Under 10
Greene County12Under 10Under 10
Hancock County12Under 10Under 10
Iroquois County12Under 10Under 10
Jersey County12Under 10Under 10
Jo Daviess County12Under 10Under 10
Johnson County12Under 10Under 10
Lawrence County12Under 10Under 10
Marshall County12Under 10Under 10
Mason County12Under 10Under 10
Massac County12Under 10Under 10
Menard County12Under 10Under 10
Mercer County12Under 10Under 10
Moultrie County12Under 10Under 10
Perry County12Under 10Under 10
Piatt County12Under 10Under 10
Pike County12Under 10Under 10
Richland County12Under 10Under 10
Saline County12Under 10Under 10
Shelby County12Under 10Under 10
Union County12Under 10Under 10
Wabash County12Under 10Under 10
Warren County12Under 10Under 10
Washington County12Under 10Under 10
Wayne County12Under 10Under 10
White County12Under 10Under 10
Cumberland CountyUnder 10Under 10Under 10
Jasper CountyUnder 10Under 10Under 10

Rows that say fewer than 10 are hidden on purpose. When only one row would be hidden, a second one is hidden too, so it cannot be worked out from the total.

Urgent and unmet. The share of questions each week that needed help this week, and the share nothing fit.

Demo data

See the numbers
Needed help this weekUnmet need
Week of Jul 2030%15%
Week of Jul 2730%15%
Week of Aug 332%15%
Week of Aug 1031%16%
Week of Aug 1732%16%
Week of Aug 2431%15%
Week of Aug 3132%15%
Week of Sep 732%14%
Week of Sep 1432%15%
Week of Sep 2133%15%
Week of Sep 2833%15%
Week of Oct 532%15%

Each kind of help. Questions each week for each kind of help, on its own scale.

Demo data

  • Food

  • Housing

  • Health

  • Money

  • Education

  • Work

  • Legal help

  • Safety

See the numbers for every kind of help
FoodHousingHealthMoneyEducationWorkLegal helpSafety
Week of Jul 20182630721922543147Under 10
Week of Jul 27183639721932541157Under 10
Week of Aug 3186647761922738153Under 10
Week of Aug 10186654741932637157Under 10
Week of Aug 17191652721932335153Under 10
Week of Aug 2420466972190Under 103314217
Week of Aug 3120164572186Under 103313716
Week of Sep 721863268195Under 103313415
Week of Sep 1422465570193Under 103312915
Week of Sep 2122268473184Under 103513416
Week of Sep 2821171074187Under 103313516
Week of Oct 518166667176Under 103211814

How we count. What each number means and what we keep.

A question
When someone asks Front Door their first question, our matching service sorts it: the kind of help, and whether they need it this week. We add one to the count for that kind of help, place and week.
The place
The ZIP code or county the person gave us, if they gave one. We never use an address, a city block or a phone location.
What we keep
The count, and nothing else: not the words, not a name, not an account, not a browser or network address.
Unmet need
No state or federal program fit the question well, and we list no office, nonprofit or food site for that kind of help in the person's county.
Small counts
Any count under 10 shows as fewer than 10, in the charts too. When only one count in a list would be hidden, we hide a second one too.
Not counted
The demo site, questions about Front Door itself, crisis questions and letters.
Weeks
Weeks start on Monday, in UTC. The page reads the counts again at most every 15 minutes.

Read our privacy page

How the demo is made

The demo is a model, not a count. It shows what this page will look like and the kinds of patterns to expect, until our own counts are large enough to replace it.

  • Size: the model assumes 40,000 questions a week across the country. That number is made up so the charts have something to show.
  • Kinds of help: each kind gets a share of all questions and a month by month pattern, read from the published sources below.
  • Places: each state gets its share by population (Census county estimates for 2024), and each county its share of its state.
  • Housing mixes rent help, which is steady through the year, with help paying utility bills, which rises in winter in colder states and in summer in hotter ones.
  • Urgent and unmet shares in the demo are made up, to show how those charts read.
  • A small fixed wobble keeps each week from looking drawn with a ruler. The same choice always draws the same numbers.

Search trends

We looked for Google Trends numbers for searches like food stamps, SNAP, rent help, Medicaid, child care help, utility help, unemployment, food bank and WIC, in English and Spanish. Google does not allow automated reading of its Trends pages, and Google has not published a dataset for these searches, so we did not use Trends. The demo is modeled from published government and 211 data instead, listed below.

Where each pattern comes from

Food
Food help rises in September and again in November and December, and is lowest in February. From the share of 211 requests that were about food, month by month, 2022 to 2024 (Western Pennsylvania's open 211 data, the only month-by-month 211 data we found). In November 2025 many states paid partial SNAP benefits during the federal shutdown; the model does not add that event.
Housing
Rent help peaks in January and again from August to October, with a dip in November, following eviction filings in 43 cities and counties tracked by the Eviction Lab, Tacoma among them. About a third of housing questions are about utility bills (211's national split of housing and utility requests in 2025). In colder states that part follows heating help, highest in January and February; in hotter states it follows help with electric bills, higher from spring to fall; states in between get half of each. The shapes come from 211 requests in Western Pennsylvania, where a winter shutoff ban moves electric requests to spring, so the cooling shape is rough.
Health
Medicaid and CHIP applications are steady through the year, highest in January, from CMS application data for 2018, 2019, 2024 and 2025 (the pandemic years are left out). Marketplace open enrollment, November 1 to January 15, adds to it in Washington.
Money
Money mixes steady cash help with the tax season: a quarter of it follows when people file federal returns (IRS 2025 filing season counts, most from February to April), when Washington's Working Families Tax Credit also opens. The other three quarters are kept flat, because we found no monthly pattern for cash help.
Care
Child care help climbs from May and peaks in August, before school starts, from the share of 211 requests about child care, 2022 to 2024 (Western Pennsylvania; a small sample).
Education
Education help, mostly school supplies, is about three times as high in July and August, from the share of 211 requests about education, 2022 to 2024 (Western Pennsylvania).
Work
Unemployment help peaks in January, rises again in early July and in December, and is lowest in September, from new unemployment claims (not seasonally adjusted) in every state, 2012 to 2019 and 2022 to 2025, Department of Labor.
Legal help
Legal help is close to flat through the year, from the share of 211 requests about legal help, 2022 to 2024 (Western Pennsylvania).
Safety
Safety is close to flat through the year, from 211 requests about domestic violence, 2022 to 2024 (Western Pennsylvania). National hotline research finds calls do not rise over the holidays, so the model adds no holiday spike.

How questions split between kinds of help: housing (with utilities) 48% and food 13%, from United Way's national 211 numbers for 2025 (19 million referrals). The rest is split the way 211 requests split in Western Pennsylvania in 2024, the only full breakdown we found. 211 is a phone line for local help, so Front Door's own mix will differ; our counts will show how.

Sources

  1. 1. 2-1-1 Requests/Referrals (2023-2025) and 2-1-1 Requests (2020-2023). United Way of Southwestern Pennsylvania, through the Western Pennsylvania Regional Data Center. Checked October 10, 2026. License: CC BY. Read it: 2-1-1 Requests/Referrals (2023-2025) and 2-1-1 Requests (2020-2023)
  2. 2. States scramble to send full SNAP food benefits to millions of people after government shutdown ends. Associated Press (Geoff Mulvihill, David A. Lieb), via WHYY, November 13, 2025. Read it: States scramble to send full SNAP food benefits to millions of people after government shutdown ends
  3. 3. Using 211 Data to Gauge Eighth District Economic Conditions. Federal Reserve Bank of St. Louis, On the Economy (Summers-Gabr, Rodgers), February 9, 2026. Read it: Using 211 Data to Gauge Eighth District Economic Conditions
  4. 4. Eviction Tracking System: Version 3.0, all sites monthly data. The Eviction Lab, Princeton University (Hepburn, Haas, et al.), 2026. Read it: Eviction Tracking System: Version 3.0, all sites monthly data
  5. 5. A New Baseline: Changes to Our Eviction Metrics. The Eviction Lab, May 8, 2025. Read it: A New Baseline: Changes to Our Eviction Metrics
  6. 6. Preliminary Analysis: Eviction Filing Patterns in 2022. The Eviction Lab (Vallejo, Haas, Hepburn), March 9, 2023. Read it: Preliminary Analysis: Eviction Filing Patterns in 2022
  7. 7. State Medicaid and CHIP Applications, Eligibility Determinations, and Enrollment Data, September 2026 release. Centers for Medicare & Medicaid Services (CMS), September 25, 2026. License: U.S. Government Works. Read it: State Medicaid and CHIP Applications, Eligibility Determinations, and Enrollment Data, September 2026 release
  8. 8. Dates and deadlines for 2027 health insurance. HealthCare.gov (CMS). Checked October 10, 2026. Read it: Dates and deadlines for 2027 health insurance
  9. 9. Washington health insurance marketplace. healthinsurance.org, October 5, 2026. Read it: Washington health insurance marketplace
  10. 10. 2025 filing season statistics. IRS Newsroom, 2025. Read it: 2025 filing season statistics
  11. 11. Working Families Tax Credit application window opens Feb. 1. Washington State Department of Revenue, January 29, 2026. Read it: Working Families Tax Credit application window opens Feb. 1
  12. 12. Working Families Tax Credit Program, 2025 Report to the Legislature. Washington State Department of Revenue, December 29, 2025. Read it: Working Families Tax Credit Program, 2025 Report to the Legislature
  13. 13. IR-2016-143: Refunds claiming EITC or ACTC held until at least Feb. 15. IRS, October 28, 2016. Read it: IR-2016-143: Refunds claiming EITC or ACTC held until at least Feb. 15
  14. 14. You can begin filing your taxes on Jan. 26 this year. PBS NewsHour, January 8, 2026. Read it: You can begin filing your taxes on Jan. 26 this year
  15. 15. ETA 539 weekly claims data, by state. U.S. Department of Labor, Employment and Training Administration. Checked October 10, 2026. Read it: ETA 539 weekly claims data, by state
  16. 16. Unemployment Insurance Weekly Claims news release. U.S. Department of Labor, October 8, 2026. Read it: Unemployment Insurance Weekly Claims news release
  17. 17. Education Department opens 2027-28 FAFSA early, marking program's earliest launch. The National News Desk (Emma Koppelman), via KATU, September 24, 2026. Read it: Education Department opens 2027-28 FAFSA early, marking program's earliest launch
  18. 18. The Effect of Holidays on Calls to the National Domestic Violence Hotline: Comparing Average Call Volume. National Resource Center on Domestic Violence (VAWnet), November 20, 2020. Read it: The Effect of Holidays on Calls to the National Domestic Violence Hotline: Comparing Average Call Volume
  19. 19. #CallUtilitiesNow: PUC urges consumers to contact utilities as winter termination moratorium ends March 31, 2023. Pennsylvania Public Utility Commission, March 28, 2023. Read it: #CallUtilitiesNow: PUC urges consumers to contact utilities as winter termination moratorium ends March 31, 2023
  20. 20. WAC 480-100-143 Winter low-income payment program. Washington State Legislature. Checked October 10, 2026. Read it: WAC 480-100-143 Winter low-income payment program
  21. 21. LIHEAP. Washington State Department of Commerce. Checked October 10, 2026. Read it: LIHEAP
  22. 22. Nearly 1 million assistance calls made to 211 in August. The Source, Washington University in St. Louis (Neil Schoenherr), September 20, 2023. Read it: Nearly 1 million assistance calls made to 211 in August
  23. 23. 211 helpline data reveals most pressing U.S. community needs (2025 data). United Way Worldwide, March 31, 2026. Read it: 211 helpline data reveals most pressing U.S. community needs (2025 data)
  24. 24. The Facts About 211: 2025 Impact Snapshot. United Way Worldwide, 2026. Read it: The Facts About 211: 2025 Impact Snapshot
  25. 25. 211 helpline data reveals most pressing U.S. community needs (2024 data). United Way Worldwide, March 26, 2025. Read it: 211 helpline data reveals most pressing U.S. community needs (2024 data)
  26. 26. Calls to 211 helpline rise in August to the highest level of 2023. Health Communication Research Lab, Washington University in St. Louis (Garg, Golla, Kreuter), September 9, 2023. Read it: Calls to 211 helpline rise in August to the highest level of 2023