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What people ask for

How many people ask Front Door for each kind of help, where, and when. We keep only counts. We never keep what anyone wrote or who they are.

Staff time and money savedOpen dataFor agencies

Demo dataDemo data, modeled from public data on when people look for help. Our own counts replace it as they grow.

Nothing here is a real count of people. The patterns through the year come from published government and 211 data. The size is made up.

How the demo is madeShow our own counts

Demo data. In the last 12 months, people in Illinois asked most about Housing (50%), then Money (16%) and Food (13%). Rising fastest from the week before: Housing, up 4%.

Choose what to show

Illinois, Oct 13, 2025 to Oct 11, 2026

QuestionsDemo data
74,761

▲ +1% vs the week before

Needed help this weekDemo data
23,608
Unmet needDemo dataNo program and no listed place nearby fit
11,885

Over time. Questions each week, by kind of help.

Demo data

On a phone, the chart shows the last 13. The table has every one.

See the numbers
FoodHousingHealthMoneyCareWorkEducationOther (legal help, safety)Total
Week of Oct 1320077174190Under 1039Under 101551,435
Week of Oct 2020776771196Under 1040Under 101591,446
Week of Oct 2721875570185Under 1041Under 101641,438
Week of Nov 322973569190Under 1041Under 101751,443
Week of Nov 1024174468190Under 1041Under 101751,463
Week of Nov 1724674967190Under 1042Under 101831,481
Week of Nov 2424973273184Under 1044Under 101831,469
Week of Dec 123875371193Under 1046Under 101971,502
Week of Dec 823976574193Under 1049Under 102021,526
Week of Dec 1523076475198Under 1051Under 102011,523
Week of Dec 2222082375201Under 1057Under 101971,577
Week of Dec 2920086678207Under 1059Under 101931,607
Week of Jan 517190779223Under 1060Under 101871,633
Week of Jan 1215295283234Under 1062Under 101791,668
Week of Jan 1914794077257Under 1056Under 101771,659
Week of Jan 2614091775274Under 1052Under 101801,642
Week of Feb 214592172306Under 1045Under 101821,675
Week of Feb 913990069336Under 1044Under 101801,672
Week of Feb 1614087168346Under 1042Under 101731,644
Week of Feb 2313781368336Under 1043Under 101851,586
Week of Mar 214678673343Under 1043Under 101871,582
Week of Mar 914974973342Under 1042Under 101911,551
Week of Mar 1615472570349Under 1040Under 101941,537
Week of Mar 2315567372359Under 1040Under 101851,489
Week of Mar 3016067173376Under 1040Under 101731,497
Week of Apr 616562272390Under 1040Under 101611,454
Week of Apr 1316763872401Under 1042Under 101611,485
Week of Apr 2016962370346Under 1040Under 101631,415
Week of Apr 2717462370291Under 1039Under 101671,370
Week of May 418661370237Under 1039Under 101741,325
Week of May 1118961370200Under 1039Under 101791,296
Week of May 1819261470192Under 1040Under 101751,289
Week of May 2519263467184Under 1038Under 101711,292
Week of Jun 119763366191Under 1040Under 101701,303
Week of Jun 819963365192Under 1041Under 101571,294
Week of Jun 1520363566198Under 1043Under 101641,320
Week of Jun 2219564169188Under 1042Under 101601,310
Week of Jun 2918764173188Under 1042Under 101691,319
Week of Jul 618664172190Under 104423Under 101,324
Week of Jul 1318265074190Under 104528Under 101,335
Week of Jul 2018263072192Under 104325Under 101,310
Week of Jul 2718363972193Under 104125Under 101,331
Week of Aug 318664776192Under 103827Under 101,341
Week of Aug 1018665474193Under 103726Under 101,349
Week of Aug 1719165272193Under 103523Under 101,341
Week of Aug 2420466972190Under 1033Under 101591,349
Week of Aug 3120164572186Under 1033Under 101531,305
Week of Sep 721863268195Under 1033Under 101491,306
Week of Sep 1422465570193Under 1033Under 101441,325
Week of Sep 2122268473184Under 1035Under 101501,354
Week of Sep 2821171074187Under 1033Under 101511,372
Week of Oct 517063764165Under 1031Under 101291,202

Ranked. Kinds of help, most asked first, with the change from the week before.

  1. 01Housing37,35750% of all▲ +4%
  2. 02Money12,23916% of all▲ +2%
  3. 03Food9,81313% of all▼ -5%
  1. 04Legal help8,06811% of all▲ +1%
  2. 05Health3,7225% of all▲ +1%
  3. 06Work2,1983% of all▼ -6%
  4. 07Safety8661% of all0%
  5. 08Education328<1% of allNot enough
  6. 09Care170<1% of allNot enough

Change compares the week of Sep 28 with the week of Sep 21. It shows only when both weeks have 10 or more.

See the numbers
Kind of helpQuestionsChange from the week beforeUnmet
Housing37,357+4%7,689
Money12,239+2%1,557
Food9,813-5%438
Legal help8,068+1%1,857
Health3,722+1%161
Work2,198-6%112
Safety8660%52
Education32814
Care170Under 10

By month. Each kind of help's share of all questions, month by month.

Demo data

See the numbers
FoodHousingHealthMoneyCareWorkEducationOther (legal help, safety)
November 202516%51%5%13%Under 103%Under 1012%
December 202515%51%5%13%0%3%0%13%
January 20269%56%5%15%Under 103%Under 1011%
February 20269%53%4%20%Under 103%Under 1011%
March 202610%47%5%23%0%3%0%12%
April 202612%44%5%25%Under 103%Under 1011%
May 202615%48%5%16%Under 103%Under 1013%
June 202615%49%5%15%0%3%1%13%
July 202614%48%5%14%0%3%2%12%
August 202614%49%5%14%0%3%2%12%
September 202616%50%5%14%0%3%0%11%
October 202614%53%5%14%Under 103%Under 1011%
  1. 01Housing37,35750%
  2. 02Money12,23916.4%
  3. 03Food9,81313.1%
  4. 04Other (legal help, safety)8,93412%
  5. 05Health3,7225%
  6. 06Work2,1982.9%
  7. 07Education3280.4%
  8. 08Care1700.2%

Where. Questions by county in Illinois.

Demo data

Shading

  • Most questions
  • More
  • Some
  • Fewer
  • Fewer than 10, or none

Most questions

  1. 01Cook County31,713▲ +1%
  2. 02DuPage County5,743▲ +1%
  3. 03Lake County4,3850%
  4. 04Will County4,248▲ +3%
  5. 05Kane County3,155▲ +2%
  6. 06McHenry County1,9330%
  7. 07Winnebago County1,738▲ +3%
  8. 08Madison County1,587▲ +4%
  9. 09St. Clair County1,5240%
  10. 10Champaign County1,2640%
  11. 11Sangamon County1,155▼ -5%
  12. 12Peoria County1,0760%
  13. 13McLean County1,024▲ +5%
  14. 14Kendall County8630%
  15. 15Rock Island County8570%
See the numbers: County
CountyQuestionsThis weekUnmet
Cook County31,71310,7315,669
DuPage County5,7431,910989
Lake County4,3851,494730
Will County4,2481,430717
Kane County3,1551,046521
McHenry County1,933607314
Winnebago County1,738547282
Madison County1,587506279
St. Clair County1,524479269
Champaign County1,264413209
Sangamon County1,155390190
Peoria County1,076359173
McLean County1,024348170
Kendall County863316131
Rock Island County857300127
Tazewell County792287117
LaSalle County64421369
Kankakee County63921371
DeKalb County59717872
Macon County59018064
Vermilion County3839152
Williamson County3628952
Adams County3538252
Whiteside County3285952
Jackson County3266151
Boone County3246351
Grundy County3216248
Ogle County3115941
Knox County3005736
Henry County2945332
Coles County2845330
Macoupin County2765224
Stephenson County2695223
Woodford County2305215
Clinton County2265219
Franklin County2265216
Jefferson County2165221
Marion County21452Under 10
Livingston County2055210
Monroe County2005213
Effingham County1965211
Lee County1835212
Morgan County16852Under 10
Christian County16752Under 10
Fulton County1635210
Bureau County15550Under 10
Randolph County12739Under 10
Logan County10323Under 10
Montgomery County10025Under 10
McDonough County9520Under 10
Iroquois County8919Under 10
Saline County71Under 10Under 10
Fayette County69Under 10Under 10
Jo Daviess County69Under 10Under 10
Jersey County68Under 10Under 10
Perry County67Under 10Under 10
Douglas County66Under 10Under 10
Shelby County65Under 10Under 10
Crawford County60Under 10Under 10
Union County56Under 10Under 10
Bond County55Under 10Under 10
Hancock County55Under 10Under 10
Piatt County55Under 10Under 10
De Witt County54Under 10Under 10
Warren County54Under 10Under 10
Wayne County54Under 10Under 10
Clark County53Under 10Under 10
Edgar County53Under 10Under 10
Mercer County53Under 10Under 10
Carroll County52Under 10Under 10
Cass County52Under 10Under 10
Clay County52Under 10Under 10
Ford County52Under 10Under 10
Greene County52Under 10Under 10
Johnson County52Under 10Under 10
Lawrence County52Under 10Under 10
Marshall County52Under 10Under 10
Mason County52Under 10Under 10
Massac County52Under 10Under 10
Menard County52Under 10Under 10
Moultrie County52Under 10Under 10
Pike County52Under 10Under 10
Richland County52Under 10Under 10
Wabash County52Under 10Under 10
Washington County52Under 10Under 10
White County52Under 10Under 10
Cumberland County43Under 10Under 10
Jasper County24Under 10Under 10
Hamilton CountyUnder 10Under 10Under 10
Schuyler CountyUnder 10Under 10Under 10

Rows that say fewer than 10 are hidden on purpose. When only one row would be hidden, a second one is hidden too, so it cannot be worked out from the total.

Urgent and unmet. The share of questions each week that needed help this week, and the share nothing fit.

Demo data

See the numbers
Needed help this weekUnmet need
Week of Oct 1333%15%
Week of Oct 2033%16%
Week of Oct 2732%16%
Week of Nov 333%17%
Week of Nov 1033%17%
Week of Nov 1733%17%
Week of Nov 2431%15%
Week of Dec 133%15%
Week of Dec 833%15%
Week of Dec 1533%17%
Week of Dec 2232%17%
Week of Dec 2932%17%
Week of Jan 532%17%
Week of Jan 1231%18%
Week of Jan 1931%17%
Week of Jan 2631%17%
Week of Feb 233%18%
Week of Feb 933%18%
Week of Feb 1633%17%
Week of Feb 2332%16%
Week of Mar 231%17%
Week of Mar 931%16%
Week of Mar 1631%16%
Week of Mar 2331%17%
Week of Mar 3031%16%
Week of Apr 629%15%
Week of Apr 1330%16%
Week of Apr 2031%15%
Week of Apr 2731%16%
Week of May 431%16%
Week of May 1132%15%
Week of May 1831%15%
Week of May 2532%16%
Week of Jun 131%15%
Week of Jun 831%16%
Week of Jun 1530%15%
Week of Jun 2232%15%
Week of Jun 2930%15%
Week of Jul 631%15%
Week of Jul 1330%15%
Week of Jul 2030%15%
Week of Jul 2730%15%
Week of Aug 332%15%
Week of Aug 1031%16%
Week of Aug 1732%16%
Week of Aug 2431%15%
Week of Aug 3132%15%
Week of Sep 732%14%
Week of Sep 1432%15%
Week of Sep 2133%15%
Week of Sep 2833%15%
Week of Oct 532%15%

Each kind of help. Questions each week for each kind of help, on its own scale.

Demo data

  • Food

  • Housing

  • Health

  • Money

  • Education

  • Work

  • Legal help

  • Safety

See the numbers for every kind of help
FoodHousingHealthMoneyEducationWorkLegal helpSafety
Week of Oct 1320077174190Under 103913916
Week of Oct 2020776771196Under 104014118
Week of Oct 2721875570185Under 104114618
Week of Nov 322973569190Under 104115718
Week of Nov 1024174468190Under 104115817
Week of Nov 1724674967190Under 104216518
Week of Nov 2424973273184Under 104416320
Week of Dec 123875371193Under 104617621
Week of Dec 823976574193Under 104918022
Week of Dec 1523076475198Under 105117922
Week of Dec 2222082375201Under 105717819
Week of Dec 2920086678207Under 105917617
Week of Jan 517190779223Under 106017215
Week of Jan 1215295283234Under 106216415
Week of Jan 1914794077257Under 105616215
Week of Jan 2614091775274Under 105216515
Week of Feb 214592172306Under 104516616
Week of Feb 913990069336Under 104416317
Week of Feb 1614087168346Under 104215716
Week of Feb 2313781368336Under 104316817
Week of Mar 214678673343Under 104317017
Week of Mar 914974973342Under 104217516
Week of Mar 1615472570349Under 104017618
Week of Mar 2315567372359Under 104016916
Week of Mar 3016067173376Under 104015716
Week of Apr 616562272390Under 104014714
Week of Apr 1316763872401Under 104214714
Week of Apr 2016962370346Under 104014716
Week of Apr 2717462370291Under 103915017
Week of May 418661370237Under 103915519
Week of May 1118961370200Under 103915821
Week of May 1819261470192Under 104015619
Week of May 2519263467184Under 103815318
Week of Jun 119763366191Under 104015218
Week of Jun 819963365192Under 104114215
Week of Jun 1520363566198Under 104314915
Week of Jun 2219564169188Under 104214515
Week of Jun 2918764173188Under 104215415
Week of Jul 6186641721902344150Under 10
Week of Jul 13182650741902845148Under 10
Week of Jul 20182630721922543147Under 10
Week of Jul 27183639721932541157Under 10
Week of Aug 3186647761922738153Under 10
Week of Aug 10186654741932637157Under 10
Week of Aug 17191652721932335153Under 10
Week of Aug 2420466972190Under 103314217
Week of Aug 3120164572186Under 103313716
Week of Sep 721863268195Under 103313415
Week of Sep 1422465570193Under 103312915
Week of Sep 2122268473184Under 103513416
Week of Sep 2821171074187Under 103313516
Week of Oct 517063764165Under 103111514

How we count. What each number means and what we keep.

A question
When someone asks Front Door their first question, our matching service sorts it: the kind of help, and whether they need it this week. We add one to the count for that kind of help, place and week.
The place
The ZIP code or county the person gave us, if they gave one. We never use an address, a city block or a phone location.
What we keep
The count, and nothing else: not the words, not a name, not an account, not a browser or network address.
Unmet need
No state or federal program fit the question well, and we list no office, nonprofit or food site for that kind of help in the person's county.
Small counts
Any count under 10 shows as fewer than 10, in the charts too. When only one count in a list would be hidden, we hide a second one too.
Not counted
The demo site, questions about Front Door itself, crisis questions and letters.
Weeks
Weeks start on Monday, in UTC. The page reads the counts again at most every 15 minutes.

Read our privacy page

How the demo is made

The demo is a model, not a count. It shows what this page will look like and the kinds of patterns to expect, until our own counts are large enough to replace it.

  • Size: the model assumes 40,000 questions a week across the country. That number is made up so the charts have something to show.
  • Kinds of help: each kind gets a share of all questions and a month by month pattern, read from the published sources below.
  • Places: each state gets its share by population (Census county estimates for 2024), and each county its share of its state.
  • Housing mixes rent help, which is steady through the year, with help paying utility bills, which rises in winter in colder states and in summer in hotter ones.
  • Urgent and unmet shares in the demo are made up, to show how those charts read.
  • A small fixed wobble keeps each week from looking drawn with a ruler. The same choice always draws the same numbers.

Search trends

We looked for Google Trends numbers for searches like food stamps, SNAP, rent help, Medicaid, child care help, utility help, unemployment, food bank and WIC, in English and Spanish. Google does not allow automated reading of its Trends pages, and Google has not published a dataset for these searches, so we did not use Trends. The demo is modeled from published government and 211 data instead, listed below.

Where each pattern comes from

Food
Food help rises in September and again in November and December, and is lowest in February. From the share of 211 requests that were about food, month by month, 2022 to 2024 (Western Pennsylvania's open 211 data, the only month-by-month 211 data we found). In November 2025 many states paid partial SNAP benefits during the federal shutdown; the model does not add that event.
Housing
Rent help peaks in January and again from August to October, with a dip in November, following eviction filings in 43 cities and counties tracked by the Eviction Lab, Tacoma among them. About a third of housing questions are about utility bills (211's national split of housing and utility requests in 2025). In colder states that part follows heating help, highest in January and February; in hotter states it follows help with electric bills, higher from spring to fall; states in between get half of each. The shapes come from 211 requests in Western Pennsylvania, where a winter shutoff ban moves electric requests to spring, so the cooling shape is rough.
Health
Medicaid and CHIP applications are steady through the year, highest in January, from CMS application data for 2018, 2019, 2024 and 2025 (the pandemic years are left out). Marketplace open enrollment, November 1 to January 15, adds to it in Washington.
Money
Money mixes steady cash help with the tax season: a quarter of it follows when people file federal returns (IRS 2025 filing season counts, most from February to April), when Washington's Working Families Tax Credit also opens. The other three quarters are kept flat, because we found no monthly pattern for cash help.
Care
Child care help climbs from May and peaks in August, before school starts, from the share of 211 requests about child care, 2022 to 2024 (Western Pennsylvania; a small sample).
Education
Education help, mostly school supplies, is about three times as high in July and August, from the share of 211 requests about education, 2022 to 2024 (Western Pennsylvania).
Work
Unemployment help peaks in January, rises again in early July and in December, and is lowest in September, from new unemployment claims (not seasonally adjusted) in every state, 2012 to 2019 and 2022 to 2025, Department of Labor.
Legal help
Legal help is close to flat through the year, from the share of 211 requests about legal help, 2022 to 2024 (Western Pennsylvania).
Safety
Safety is close to flat through the year, from 211 requests about domestic violence, 2022 to 2024 (Western Pennsylvania). National hotline research finds calls do not rise over the holidays, so the model adds no holiday spike.

How questions split between kinds of help: housing (with utilities) 48% and food 13%, from United Way's national 211 numbers for 2025 (19 million referrals). The rest is split the way 211 requests split in Western Pennsylvania in 2024, the only full breakdown we found. 211 is a phone line for local help, so Front Door's own mix will differ; our counts will show how.

Sources

  1. 1. 2-1-1 Requests/Referrals (2023-2025) and 2-1-1 Requests (2020-2023). United Way of Southwestern Pennsylvania, hosted by Western Pennsylvania Regional Data Center (WPRDC); license CC BY, historical, coverage 2020-01-01 to 2025-08-27. calendar 2024 rows, level_1/level_2 classification counts Read it
  2. 2. States scramble to send full SNAP food benefits to millions of people after government shutdown ends. Associated Press (Geoff Mulvihill, David A. Lieb), via WHYY, 2025-11-13. 42 million people on SNAP; 'about two-thirds of states had issued only partial benefits or none at all'; USDA guidance Thursday Nov 13 to issue full November allotments Read it
  3. 3. Using 211 Data to Gauge Eighth District Economic Conditions. Federal Reserve Bank of St. Louis, On the Economy (Summers-Gabr, Rodgers), 2026-02-09. Figure 3 text: food assistance requests rose in October 2025, more-substantial increases in November; data from 211 Counts dashboards for AR, IL, KY, MO, TN Read it
  4. 4. Eviction Tracking System: Version 3.0, all sites monthly data. The Eviction Lab, Princeton University (Hepburn, Haas, et al.), 2026 (file downloaded 2026-10-10). columns city, month, filings_2020, filings_avg, filings_avg_prepandemic_baseline. Download page: https://dev.evictionlab.org/eviction-tracking/get-the-data/ (no license stated; footer 'All rights reserved'; cite as Hepburn, Haas, et al., Eviction Tracking System: Version 3.0, Princeton University, 2026). Read it
  5. 5. A New Baseline: Changes to Our Eviction Metrics. The Eviction Lab, 2025-05-08. baseline moved to average of same months across 2023 and 2024 Read it
  6. 6. Preliminary Analysis: Eviction Filing Patterns in 2022. The Eviction Lab (Vallejo, Haas, Hepburn), 2023-03-09. text: Q4 decline 'follows a predictable seasonal pattern'; Jan 2022 ~78,000 filings, Aug 2022 >114,000 Read it
  7. 7. State Medicaid and CHIP Applications, Eligibility Determinations, and Enrollment Data (Performance Indicator dataset), September 2026 release. CMS (data.medicaid.gov), catalog record on data.gov, modified 2026-09-25. columns 'New Applications Submitted to Medicaid and CHIP Agencies' and 'Applications for Financial Assistance Submitted to the State Based Marketplace'; license U.S. Government Works (https://www.usa.gov/government-works); dataset id 6165f45b-ca93-5bb5-9d06-db29c692a360 Read it
  8. 8. Dates and deadlines for 2027 health insurance. HealthCare.gov (CMS), accessed 2026-10-10. 'Starting November 1, you can apply for 2027 coverage'; January 15 last day; enroll by December 15 for January 1 start Read it
  9. 9. Washington health insurance marketplace. healthinsurance.org, 2026-10-05. 'open enrollment period for 2027 coverage runs from November 1, 2026 through January 15, 2027 in Washington' Read it
  10. 10. 2025 Filing season statistics, weeks ending Jan 31, Feb 28, Mar 28, May 2, Oct 17 2025. IRS Newsroom, 2025. 'Total returns received' row. Other pages: https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-jan-31-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-feb-28-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-march-28-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-may-2-2025 Read it
  11. 11. Working Families Tax Credit application window opens Feb. 1. Washington State Department of Revenue, 2026-01-29. window begins Feb 1, 2026 for tax year 2025; accepted through Dec 31, 2029; up to $1,330; over 675,000 refunds totaling more than $491.4 million since 2023 Read it
  12. 12. Working Families Tax Credit Program, 2025 Report to the Legislature. Washington State Department of Revenue, 2025-12-29. page 2: program begins accepting applications each year on February 1; page 3 Table 2: TY2024 approvals 284,416 (MeF 253,210, MyDOR 28,949, paper 2,257) Read it
  13. 13. IR-2016-143 (archival): refunds claiming EITC or ACTC held until at least Feb. 15. IRS, 2016-10-28. PATH Act refund hold statement Read it
  14. 14. You can begin filing your taxes on Jan. 26 this year. PBS NewsHour, 2026-01-08. 2026 filing season start Jan 26; deadline April 15 Read it
  15. 15. ETA 539 weekly claims data, ar539.csv (state-level, NSA, 1971 to present). U.S. Department of Labor, Employment and Training Administration, Office of Unemployment Insurance, downloaded 2026-10-10, latest week ending 2026-10-03. columns st, rptdate, c3 (initial claims). Example values: US sum week ending 2025-01-11 = 351,735 (2025 high), 2025-09-27 = 178,555 (2025 low); 2025-12-06 = 313,815; 2025-07-12 = 260,103. WA c3 week ending 2026-09-26 = 4,365. Read it
  16. 16. Unemployment Insurance Weekly Claims news release. U.S. Department of Labor, 2026-10-08. page 2 Unadjusted Data: 170,333 NSA initial claims week ending Oct 3; seasonal factors expected +8.7% from prior week. State table: Washington advance 4,814, prior week 4,534. Used to validate the CSV. Read it
  17. 17. Education Department opens 2027-28 FAFSA early, marking program's earliest launch. The National News Desk (Emma Koppelman), via KATU, 2026-09-24. form already open at StudentAid.gov; traditional opening Oct 1; previous earliest Sept 24, 2025; FAFSA Simplification Act requires availability by Oct 1 Read it
  18. 18. The Effect of Holidays on Calls to the National Domestic Violence Hotline: Comparing Average Call Volume. National Resource Center on Domestic Violence (VAWnet), 2020-11-20. description: 'the number of calls actually decreases during the holidays, including on New Year's Eve and New Year's Day' (2004-2019 data in linked PDFs, not opened) Read it
  19. 19. #CallUtilitiesNow: PUC urges consumers to contact utilities as winter termination moratorium ends March 31, 2023. Pennsylvania Public Utility Commission, 2023-03-28. 'Between December 1st and March 31st' no shutoffs to income-eligible households; electric, gas, heat-related water Read it
  20. 20. WAC 480-100-143 Winter low-income payment program. Washington State Legislature, current code, accessed 2026-10-10. 'between November 15th and March 15th' utility may not disconnect residential space heating if customer meets conditions (notify, self-certify income, apply for energy assistance, pay plan) Read it
  21. 21. LIHEAP. Washington State Department of Commerce, accessed 2026-10-10. program year Oct 1 to Sep 30; apply once per program year through local agency; income up to 150% FPL Read it
  22. 22. Nearly 1 million assistance calls made to 211 in August. The Source, Washington University in St. Louis (Neil Schoenherr), 2023-09-20. ~150,000 utility payment requests Aug 2023 (+22% vs July); Kreuter: utility payments a particular challenge in late summer Read it
  23. 23. 211 helpline data reveals most pressing U.S. community needs (2025 data). United Way Worldwide, 2026-03-31. 19 million referrals; housing 6 million, 31%; utilities 3.1 million; food 2.5 million; 27 states where housing+utilities > half Read it
  24. 24. The Facts About 211: 2025 Impact Snapshot. United Way Worldwide, 2026. housing 6M (30%), utilities 3.1M, food 2.5M; ranks #4-#7 without counts Read it
  25. 25. 211 helpline data reveals most pressing U.S. community needs (2024 data). United Way Worldwide, 2025-03-26. 16.8M requests, >18M referrals; housing 5.6M, utilities 2.9M, food 2.5M; housing+utilities 47% Read it
  26. 26. Calls to 211 helpline rise in August to the highest level of 2023. Health Communication Research Lab, Washington University in St. Louis (Garg, Golla, Kreuter), 2023-09-09. 872,079 calls Aug vs 785,654 Jul; ~150,000 utility payment requests (+22%); >280,000 housing (+8%) Read it