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What people ask for

How many people ask Front Door for each kind of help, where, and when. We keep only counts. We never keep what anyone wrote or who they are.

Staff time and money savedOpen dataFor agencies

Demo dataDemo data, modeled from public data on when people look for help. Our own counts replace it as they grow.

Nothing here is a real count of people. The patterns through the year come from published government and 211 data. The size is made up.

How the demo is madeShow our own counts

Demo data. In the last 12 months, people in Indiana asked most about Housing (51%), then Money (17%) and Food (13%). Rising fastest from the week before: Housing, up 4%.

Choose what to show

Indiana, Oct 13, 2025 to Oct 11, 2026

QuestionsDemo data
39,367

▲ +1% vs the week before

Needed help this weekDemo data
11,562
Unmet needDemo dataNo program and no listed place nearby fit
5,351

Over time. Questions each week, by kind of help.

Demo data

On a phone, the chart shows the last 13. The table has every one.

See the numbers
FoodHousingHealthMoneyCareWorkEducationOther (legal help, safety)Total
Week of Oct 1310241336100Under 1015Under 10Under 10743
Week of Oct 2011341236102Under 1017Under 10Under 10758
Week of Oct 2711640835103Under 10Under 10Under 10Under 10762
Week of Nov 312739632101Under 10Under 10Under 10Under 10760
Week of Nov 1013439031101Under 10Under 10Under 10Under 10763
Week of Nov 1713839031101Under 10Under 10Under 10Under 10773
Week of Nov 2413740034104Under 10Under 10Under 10Under 10792
Week of Dec 113740934102Under 10Under 10Under 10Under 10808
Week of Dec 813841135102Under 10Under 10Under 10Under 10815
Week of Dec 1513142437103Under 10Under 10Under 10Under 10823
Week of Dec 2211845037108Under 10Under 10Under 10Under 10836
Week of Dec 2910546638113Under 10Under 10Under 10Under 10843
Week of Jan 59550239121Under 1025Under 10Under 10879
Week of Jan 127752042129Under 1027Under 10Under 10892
Week of Jan 197350939146Under 1024Under 10Under 10885
Week of Jan 267450037156Under 10Under 10Under 10Under 10880
Week of Feb 27049335171Under 10Under 10Under 10Under 10881
Week of Feb 96948234186Under 10Under 10Under 10Under 10881
Week of Feb 167146433189Under 10Under 10Under 10Under 10865
Week of Feb 237244934188Under 10Under 10Under 10Under 10853
Week of Mar 27542732187Under 10Under 10Under 10Under 10835
Week of Mar 97640934188Under 10Under 10Under 10Under 10825
Week of Mar 168138635191Under 10Under 10Under 10Under 10808
Week of Mar 238238035201Under 10Under 10Under 10Under 10805
Week of Mar 308536333208Under 10Under 10Under 10Under 10794
Week of Apr 68835234220Under 10Under 10Under 10Under 10792
Week of Apr 139233733229Under 10Under 10Under 10Under 10785
Week of Apr 209232932194Under 10Under 10Under 10Under 10739
Week of Apr 279433132167Under 10Under 10Under 10Under 10716
Week of May 410033733139Under 1016Under 10Under 10707
Week of May 1110034033106Under 1015Under 10Under 10681
Week of May 1810034131102Under 1014Under 10Under 10673
Week of May 2510632931102Under 1016Under 10Under 10670
Week of Jun 110633730102Under 1015Under 10Under 10671
Week of Jun 811133730102Under 1016Under 10Under 10676
Week of Jun 1511433431103Under 1017Under 10Under 10679
Week of Jun 2210434432103Under 1018Under 10Under 10683
Week of Jun 2910234633103Under 1018Under 10Under 10689
Week of Jul 610033834102Under 1018Under 10Under 10679
Week of Jul 139733836101Under 1020Under 10Under 10680
Week of Jul 2010034435101Under 1017Under 10Under 10691
Week of Jul 2710234735101Under 1015Under 10Under 10694
Week of Aug 310335134100Under 1015Under 10Under 10696
Week of Aug 1010235634103Under 1014Under 10Under 10702
Week of Aug 1710335634103Under 1014Under 10Under 10697
Week of Aug 2410735635102Under 1014Under 10Under 10698
Week of Aug 3111235134101Under 1014Under 10Under 10689
Week of Sep 712034934101Under 1014Under 10Under 10691
Week of Sep 1412436433101Under 1014Under 10Under 10705
Week of Sep 211173783399Under 1014Under 10Under 10713
Week of Sep 281103933399Under 1014Under 10Under 10721
Week of Oct 5833362675Under 1012Under 10Under 10591

Ranked. Kinds of help, most asked first, with the change from the week before.

  1. 01Housing20,20451% of all▲ +4%
  2. 02Money6,66217% of all0%
  3. 03Food5,28513% of all▼ -6%
  1. 04Legal help4,14411% of all0%
  2. 05Health1,7634% of all0%
  3. 06Work9272% of all0%
  4. 07Safety2821% of allNot enough
  5. 08Education75<1% of allNot enough
  6. 09Care25<1% of allNot enough

Change compares the week of Sep 28 with the week of Sep 21. It shows only when both weeks have 10 or more.

See the numbers
Kind of helpQuestionsChange from the week beforeUnmet
Housing20,204+4%3,924
Money6,6620%567
Food5,285-6%79
Legal help4,1440%741
Health1,7630%34
Work9270%Under 10
Safety282Under 10
Education75Under 10
Care25Under 10

By month. Each kind of help's share of all questions, month by month.

Demo data

See the numbers
FoodHousingHealthMoneyCareWorkEducationOther (legal help, safety)
November 202517%51%4%13%Under 102%Under 1012%
December 202515%52%4%13%Under 103%Under 1012%
January 20269%57%4%16%Under 103%Under 10Under 10
February 20268%54%4%21%Under 102%Under 1010%
March 202610%48%4%24%Under 102%Under 1012%
April 202612%44%4%27%Under 102%Under 1010%
May 202615%49%5%16%Under 102%Under 10Under 10
June 202616%50%5%15%Under 102%Under 1012%
July 202615%50%5%15%Under 103%1%Under 10
August 202615%51%5%15%Under 102%1%Under 10
September 202617%52%5%14%Under 102%Under 1010%
October 202614%57%4%13%Under 102%Under 10Under 10
  1. 01Housing20,20451.3%
  2. 02Money6,66216.9%
  3. 03Food5,28513.4%
  4. 04Other (legal help, safety)4,42611.2%
  5. 05Health1,7634.5%
  6. 06Work9272.4%
  7. 07Education750.2%
  8. 08Care250.1%

Where. Questions by county in Indiana.

Demo data

Shading

  • Most questions
  • More
  • Some
  • Fewer
  • Fewer than 10, or none

Most questions

  1. 01Marion County5,9750%
  2. 02Lake County3,051▲ +2%
  3. 03Allen County2,433▲ +2%
  4. 04Hamilton County2,293▲ +2%
  5. 05St. Joseph County1,6510%
  6. 06Elkhart County1,2260%
  7. 07Hendricks County1,1380%
  8. 08Tippecanoe County1,121▼ -5%
  9. 09Vanderburgh County1,072▲ +5%
  10. 10Porter County1,0630%
  11. 11Johnson County1,019▲ +5%
  12. 12Monroe County845▲ +7%
  13. 13Madison County807▲ +8%
  14. 14Clark County7720%
  15. 15Delaware County6820%
See the numbers: County
CountyQuestionsThis weekUnmet
Marion County5,9751,9951,040
Lake County3,0511,016506
Allen County2,433823377
Hamilton County2,293753362
St. Joseph County1,651521286
Elkhart County1,226403197
Hendricks County1,138378187
Tippecanoe County1,121374181
Vanderburgh County1,072368177
Porter County1,063360170
Johnson County1,019354163
Monroe County845298118
Madison County807295128
Clark County772271118
Delaware County68223092
LaPorte County67323090
Vigo County63420069
Hancock County50213157
Bartholomew County48612656
Howard County47712052
Floyd County46511354
Kosciusko County46512054
Boone County43411156
Morgan County3979352
Wayne County3627252
Warrick County3617152
Grant County3597852
Dearborn County3155949
Henry County3005437
Noble County2965338
Jackson County2935228
Marshall County2885333
Shelby County2835330
Lawrence County2795228
Dubois County2775221
DeKalb County2745222
LaGrange County2565221
Harrison County2375221
Montgomery County2335222
Cass County2265219
Putnam County2265213
Huntington County2225214
Adams County2145211
Miami County2075213
Knox County2055214
Whitley County19752Under 10
Daviess County19552Under 10
Steuben County1955215
Jefferson County1825216
Jasper County17952Under 10
Gibson County17352Under 10
Clinton County1675211
Greene County14447Under 10
Wabash County13645Under 10
Ripley County1213510
Wells County11131Under 10
Jennings County10325Under 10
Washington County10124Under 10
Clay County9621Under 10
Decatur County9419Under 10
Posey County8716Under 10
Randolph County8413Under 10
White County8415Under 10
Scott County8215Under 10
Starke County7710Under 10
Fayette County74Under 10Under 10
Franklin County74Under 10Under 10
Owen County70Under 10Under 10
Carroll County66Under 10Under 10
Orange County66Under 10Under 10
Sullivan County66Under 10Under 10
Fulton County65Under 10Under 10
Jay County64Under 10Under 10
Spencer County63Under 10Under 10
Perry County61Under 10Under 10
Fountain County55Under 10Under 10
Parke County55Under 10Under 10
Brown County54Under 10Under 10
Vermillion County54Under 10Under 10
Rush County53Under 10Under 10
Tipton County53Under 10Under 10
Blackford County52Under 10Under 10
Newton County52Under 10Under 10
Pike County52Under 10Under 10
Pulaski County52Under 10Under 10
Crawford County44Under 10Under 10
Martin County42Under 10Under 10
Switzerland County39Under 10Under 10
Benton County23Under 10Under 10
Union CountyUnder 10Under 10Under 10
Warren CountyUnder 10Under 10Under 10

Rows that say fewer than 10 are hidden on purpose. When only one row would be hidden, a second one is hidden too, so it cannot be worked out from the total.

Urgent and unmet. The share of questions each week that needed help this week, and the share nothing fit.

Demo data

See the numbers
Needed help this weekUnmet need
Week of Oct 1331%14%
Week of Oct 2030%15%
Week of Oct 2730%14%
Week of Nov 330%12%
Week of Nov 1029%13%
Week of Nov 1730%13%
Week of Nov 2430%13%
Week of Dec 128%14%
Week of Dec 829%13%
Week of Dec 1530%15%
Week of Dec 2229%15%
Week of Dec 2930%16%
Week of Jan 530%15%
Week of Jan 1232%16%
Week of Jan 1931%16%
Week of Jan 2631%15%
Week of Feb 230%15%
Week of Feb 930%15%
Week of Feb 1630%16%
Week of Feb 2331%16%
Week of Mar 229%15%
Week of Mar 928%14%
Week of Mar 1628%14%
Week of Mar 2329%14%
Week of Mar 3029%14%
Week of Apr 628%14%
Week of Apr 1328%13%
Week of Apr 2028%13%
Week of Apr 2729%13%
Week of May 428%12%
Week of May 1129%12%
Week of May 1830%12%
Week of May 2528%12%
Week of Jun 129%12%
Week of Jun 829%13%
Week of Jun 1528%12%
Week of Jun 2229%13%
Week of Jun 2928%13%
Week of Jul 629%13%
Week of Jul 1328%14%
Week of Jul 2029%12%
Week of Jul 2729%12%
Week of Aug 329%13%
Week of Aug 1030%13%
Week of Aug 1730%13%
Week of Aug 2430%13%
Week of Aug 3129%14%
Week of Sep 730%12%
Week of Sep 1430%13%
Week of Sep 2130%12%
Week of Sep 2831%13%
Week of Oct 531%13%

Each kind of help. Questions each week for each kind of help, on its own scale.

Demo data

  • Food

  • Housing

  • Health

  • Money

  • Work

  • Legal help

See the numbers for every kind of help
FoodHousingHealthMoneyWorkLegal help
Week of Oct 13102413361001571
Week of Oct 20113412361021771
Week of Oct 2711640835103Under 1076
Week of Nov 312739632101Under 1082
Week of Nov 1013439031101Under 1084
Week of Nov 1713839031101Under 1088
Week of Nov 2413740034104Under 1090
Week of Dec 113740934102Under 1097
Week of Dec 813841135102Under 1099
Week of Dec 1513142437103Under 1097
Week of Dec 2211845037108Under 1093
Week of Dec 2910546638113Under 1092
Week of Jan 595502391212591
Week of Jan 1277520421292791
Week of Jan 1973509391462488
Week of Jan 267450037156Under 1084
Week of Feb 27049335171Under 1086
Week of Feb 96948234186Under 1084
Week of Feb 167146433189Under 1083
Week of Feb 237244934188Under 1086
Week of Mar 27542732187Under 1090
Week of Mar 97640934188Under 1095
Week of Mar 168138635191Under 1092
Week of Mar 238238035201Under 1084
Week of Mar 308536333208Under 1083
Week of Apr 68835234220Under 1075
Week of Apr 139233733229Under 1072
Week of Apr 209232932194Under 1072
Week of Apr 279433132167Under 1072
Week of May 4100337331391675
Week of May 11100340331061580
Week of May 18100341311021478
Week of May 25106329311021679
Week of Jun 1106337301021574
Week of Jun 8111337301021673
Week of Jun 15114334311031773
Week of Jun 22104344321031874
Week of Jun 29102346331031876
Week of Jul 6100338341021875
Week of Jul 1397338361012074
Week of Jul 20100344351011779
Week of Jul 27102347351011579
Week of Aug 3103351341001578
Week of Aug 10102356341031478
Week of Aug 17103356341031475
Week of Aug 24107356351021472
Week of Aug 31112351341011469
Week of Sep 7120349341011466
Week of Sep 14124364331011463
Week of Sep 2111737833991466
Week of Sep 2811039333991466
Week of Oct 58333626751254

How we count. What each number means and what we keep.

A question
When someone asks Front Door their first question, our matching service sorts it: the kind of help, and whether they need it this week. We add one to the count for that kind of help, place and week.
The place
The ZIP code or county the person gave us, if they gave one. We never use an address, a city block or a phone location.
What we keep
The count, and nothing else: not the words, not a name, not an account, not a browser or network address.
Unmet need
No state or federal program fit the question well, and we list no office, nonprofit or food site for that kind of help in the person's county.
Small counts
Any count under 10 shows as fewer than 10, in the charts too. When only one count in a list would be hidden, we hide a second one too.
Not counted
The demo site, questions about Front Door itself, crisis questions and letters.
Weeks
Weeks start on Monday, in UTC. The page reads the counts again at most every 15 minutes.

Read our privacy page

How the demo is made

The demo is a model, not a count. It shows what this page will look like and the kinds of patterns to expect, until our own counts are large enough to replace it.

  • Size: the model assumes 40,000 questions a week across the country. That number is made up so the charts have something to show.
  • Kinds of help: each kind gets a share of all questions and a month by month pattern, read from the published sources below.
  • Places: each state gets its share by population (Census county estimates for 2024), and each county its share of its state.
  • Housing mixes rent help, which is steady through the year, with help paying utility bills, which rises in winter in colder states and in summer in hotter ones.
  • Urgent and unmet shares in the demo are made up, to show how those charts read.
  • A small fixed wobble keeps each week from looking drawn with a ruler. The same choice always draws the same numbers.

Search trends

We looked for Google Trends numbers for searches like food stamps, SNAP, rent help, Medicaid, child care help, utility help, unemployment, food bank and WIC, in English and Spanish. Google does not allow automated reading of its Trends pages, and Google has not published a dataset for these searches, so we did not use Trends. The demo is modeled from published government and 211 data instead, listed below.

Where each pattern comes from

Food
Food help rises in September and again in November and December, and is lowest in February. From the share of 211 requests that were about food, month by month, 2022 to 2024 (Western Pennsylvania's open 211 data, the only month-by-month 211 data we found). In November 2025 many states paid partial SNAP benefits during the federal shutdown; the model does not add that event.
Housing
Rent help peaks in January and again from August to October, with a dip in November, following eviction filings in 43 cities and counties tracked by the Eviction Lab, Tacoma among them. About a third of housing questions are about utility bills (211's national split of housing and utility requests in 2025). In colder states that part follows heating help, highest in January and February; in hotter states it follows help with electric bills, higher from spring to fall; states in between get half of each. The shapes come from 211 requests in Western Pennsylvania, where a winter shutoff ban moves electric requests to spring, so the cooling shape is rough.
Health
Medicaid and CHIP applications are steady through the year, highest in January, from CMS application data for 2018, 2019, 2024 and 2025 (the pandemic years are left out). Marketplace open enrollment, November 1 to January 15, adds to it in Washington.
Money
Money mixes steady cash help with the tax season: a quarter of it follows when people file federal returns (IRS 2025 filing season counts, most from February to April), when Washington's Working Families Tax Credit also opens. The other three quarters are kept flat, because we found no monthly pattern for cash help.
Care
Child care help climbs from May and peaks in August, before school starts, from the share of 211 requests about child care, 2022 to 2024 (Western Pennsylvania; a small sample).
Education
Education help, mostly school supplies, is about three times as high in July and August, from the share of 211 requests about education, 2022 to 2024 (Western Pennsylvania).
Work
Unemployment help peaks in January, rises again in early July and in December, and is lowest in September, from new unemployment claims (not seasonally adjusted) in every state, 2012 to 2019 and 2022 to 2025, Department of Labor.
Legal help
Legal help is close to flat through the year, from the share of 211 requests about legal help, 2022 to 2024 (Western Pennsylvania).
Safety
Safety is close to flat through the year, from 211 requests about domestic violence, 2022 to 2024 (Western Pennsylvania). National hotline research finds calls do not rise over the holidays, so the model adds no holiday spike.

How questions split between kinds of help: housing (with utilities) 48% and food 13%, from United Way's national 211 numbers for 2025 (19 million referrals). The rest is split the way 211 requests split in Western Pennsylvania in 2024, the only full breakdown we found. 211 is a phone line for local help, so Front Door's own mix will differ; our counts will show how.

Sources

  1. 1. 2-1-1 Requests/Referrals (2023-2025) and 2-1-1 Requests (2020-2023). United Way of Southwestern Pennsylvania, hosted by Western Pennsylvania Regional Data Center (WPRDC); license CC BY, historical, coverage 2020-01-01 to 2025-08-27. calendar 2024 rows, level_1/level_2 classification counts Read it
  2. 2. States scramble to send full SNAP food benefits to millions of people after government shutdown ends. Associated Press (Geoff Mulvihill, David A. Lieb), via WHYY, 2025-11-13. 42 million people on SNAP; 'about two-thirds of states had issued only partial benefits or none at all'; USDA guidance Thursday Nov 13 to issue full November allotments Read it
  3. 3. Using 211 Data to Gauge Eighth District Economic Conditions. Federal Reserve Bank of St. Louis, On the Economy (Summers-Gabr, Rodgers), 2026-02-09. Figure 3 text: food assistance requests rose in October 2025, more-substantial increases in November; data from 211 Counts dashboards for AR, IL, KY, MO, TN Read it
  4. 4. Eviction Tracking System: Version 3.0, all sites monthly data. The Eviction Lab, Princeton University (Hepburn, Haas, et al.), 2026 (file downloaded 2026-10-10). columns city, month, filings_2020, filings_avg, filings_avg_prepandemic_baseline. Download page: https://dev.evictionlab.org/eviction-tracking/get-the-data/ (no license stated; footer 'All rights reserved'; cite as Hepburn, Haas, et al., Eviction Tracking System: Version 3.0, Princeton University, 2026). Read it
  5. 5. A New Baseline: Changes to Our Eviction Metrics. The Eviction Lab, 2025-05-08. baseline moved to average of same months across 2023 and 2024 Read it
  6. 6. Preliminary Analysis: Eviction Filing Patterns in 2022. The Eviction Lab (Vallejo, Haas, Hepburn), 2023-03-09. text: Q4 decline 'follows a predictable seasonal pattern'; Jan 2022 ~78,000 filings, Aug 2022 >114,000 Read it
  7. 7. State Medicaid and CHIP Applications, Eligibility Determinations, and Enrollment Data (Performance Indicator dataset), September 2026 release. CMS (data.medicaid.gov), catalog record on data.gov, modified 2026-09-25. columns 'New Applications Submitted to Medicaid and CHIP Agencies' and 'Applications for Financial Assistance Submitted to the State Based Marketplace'; license U.S. Government Works (https://www.usa.gov/government-works); dataset id 6165f45b-ca93-5bb5-9d06-db29c692a360 Read it
  8. 8. Dates and deadlines for 2027 health insurance. HealthCare.gov (CMS), accessed 2026-10-10. 'Starting November 1, you can apply for 2027 coverage'; January 15 last day; enroll by December 15 for January 1 start Read it
  9. 9. Washington health insurance marketplace. healthinsurance.org, 2026-10-05. 'open enrollment period for 2027 coverage runs from November 1, 2026 through January 15, 2027 in Washington' Read it
  10. 10. 2025 Filing season statistics, weeks ending Jan 31, Feb 28, Mar 28, May 2, Oct 17 2025. IRS Newsroom, 2025. 'Total returns received' row. Other pages: https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-jan-31-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-feb-28-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-march-28-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-may-2-2025 Read it
  11. 11. Working Families Tax Credit application window opens Feb. 1. Washington State Department of Revenue, 2026-01-29. window begins Feb 1, 2026 for tax year 2025; accepted through Dec 31, 2029; up to $1,330; over 675,000 refunds totaling more than $491.4 million since 2023 Read it
  12. 12. Working Families Tax Credit Program, 2025 Report to the Legislature. Washington State Department of Revenue, 2025-12-29. page 2: program begins accepting applications each year on February 1; page 3 Table 2: TY2024 approvals 284,416 (MeF 253,210, MyDOR 28,949, paper 2,257) Read it
  13. 13. IR-2016-143 (archival): refunds claiming EITC or ACTC held until at least Feb. 15. IRS, 2016-10-28. PATH Act refund hold statement Read it
  14. 14. You can begin filing your taxes on Jan. 26 this year. PBS NewsHour, 2026-01-08. 2026 filing season start Jan 26; deadline April 15 Read it
  15. 15. ETA 539 weekly claims data, ar539.csv (state-level, NSA, 1971 to present). U.S. Department of Labor, Employment and Training Administration, Office of Unemployment Insurance, downloaded 2026-10-10, latest week ending 2026-10-03. columns st, rptdate, c3 (initial claims). Example values: US sum week ending 2025-01-11 = 351,735 (2025 high), 2025-09-27 = 178,555 (2025 low); 2025-12-06 = 313,815; 2025-07-12 = 260,103. WA c3 week ending 2026-09-26 = 4,365. Read it
  16. 16. Unemployment Insurance Weekly Claims news release. U.S. Department of Labor, 2026-10-08. page 2 Unadjusted Data: 170,333 NSA initial claims week ending Oct 3; seasonal factors expected +8.7% from prior week. State table: Washington advance 4,814, prior week 4,534. Used to validate the CSV. Read it
  17. 17. Education Department opens 2027-28 FAFSA early, marking program's earliest launch. The National News Desk (Emma Koppelman), via KATU, 2026-09-24. form already open at StudentAid.gov; traditional opening Oct 1; previous earliest Sept 24, 2025; FAFSA Simplification Act requires availability by Oct 1 Read it
  18. 18. The Effect of Holidays on Calls to the National Domestic Violence Hotline: Comparing Average Call Volume. National Resource Center on Domestic Violence (VAWnet), 2020-11-20. description: 'the number of calls actually decreases during the holidays, including on New Year's Eve and New Year's Day' (2004-2019 data in linked PDFs, not opened) Read it
  19. 19. #CallUtilitiesNow: PUC urges consumers to contact utilities as winter termination moratorium ends March 31, 2023. Pennsylvania Public Utility Commission, 2023-03-28. 'Between December 1st and March 31st' no shutoffs to income-eligible households; electric, gas, heat-related water Read it
  20. 20. WAC 480-100-143 Winter low-income payment program. Washington State Legislature, current code, accessed 2026-10-10. 'between November 15th and March 15th' utility may not disconnect residential space heating if customer meets conditions (notify, self-certify income, apply for energy assistance, pay plan) Read it
  21. 21. LIHEAP. Washington State Department of Commerce, accessed 2026-10-10. program year Oct 1 to Sep 30; apply once per program year through local agency; income up to 150% FPL Read it
  22. 22. Nearly 1 million assistance calls made to 211 in August. The Source, Washington University in St. Louis (Neil Schoenherr), 2023-09-20. ~150,000 utility payment requests Aug 2023 (+22% vs July); Kreuter: utility payments a particular challenge in late summer Read it
  23. 23. 211 helpline data reveals most pressing U.S. community needs (2025 data). United Way Worldwide, 2026-03-31. 19 million referrals; housing 6 million, 31%; utilities 3.1 million; food 2.5 million; 27 states where housing+utilities > half Read it
  24. 24. The Facts About 211: 2025 Impact Snapshot. United Way Worldwide, 2026. housing 6M (30%), utilities 3.1M, food 2.5M; ranks #4-#7 without counts Read it
  25. 25. 211 helpline data reveals most pressing U.S. community needs (2024 data). United Way Worldwide, 2025-03-26. 16.8M requests, >18M referrals; housing 5.6M, utilities 2.9M, food 2.5M; housing+utilities 47% Read it
  26. 26. Calls to 211 helpline rise in August to the highest level of 2023. Health Communication Research Lab, Washington University in St. Louis (Garg, Golla, Kreuter), 2023-09-09. 872,079 calls Aug vs 785,654 Jul; ~150,000 utility payment requests (+22%); >280,000 housing (+8%) Read it