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What people ask for

How many people ask Front Door for each kind of help, where, and when. We keep only counts. We never keep what anyone wrote or who they are.

Staff time and money savedOpen dataFor agencies

Demo dataDemo data, modeled from public data on when people look for help. Our own counts replace it as they grow.

Nothing here is a real count of people. The patterns through the year come from published government and 211 data. The size is made up.

How the demo is madeShow our own counts

Demo data. In the last 12 months, people in Iowa asked most about Housing (58%), then Money (16%) and Food (12%). Rising fastest from the week before: Housing, up 5%.

Choose what to show

Iowa, Oct 13, 2025 to Oct 11, 2026

QuestionsDemo data
16,525

▲ +3% vs the week before

Needed help this weekDemo data
4,133
Unmet needDemo dataNo program and no listed place nearby fit
1,795

Over time. Questions each week, by kind of help.

Demo data

On a phone, the chart shows the last 13. The table has every one.

See the numbers
FoodHousingHealthMoneyCareWorkEducationOther (legal help, safety)Total
Week of Oct 13391981437Under 10Under 10Under 10Under 10316
Week of Oct 20431921338Under 10Under 10Under 10Under 10318
Week of Oct 27441861338Under 10Under 10Under 10Under 10315
Week of Nov 3451891338Under 10Under 10Under 10Under 10318
Week of Nov 10481861240Under 10Under 10Under 10Under 10322
Week of Nov 17491851240Under 10Under 10Under 10Under 10325
Week of Nov 24491901239Under 10Under 10Under 10Under 10330
Week of Dec 1501901240Under 10Under 10Under 10Under 10330
Week of Dec 8511941239Under 10Under 10Under 10Under 10339
Week of Dec 15451971342Under 10Under 10Under 10Under 10341
Week of Dec 22442101342Under 10Under 10Under 10Under 10354
Week of Dec 29402201343Under 10Under 10Under 10Under 10361
Week of Jan 5342341445Under 10Under 10Under 10Under 10373
Week of Jan 12262481444Under 10Under 10Under 10Under 10377
Week of Jan 19242491450Under 10Under 10Under 10Under 10380
Week of Jan 26242391356Under 10Under 10Under 10Under 10373
Week of Feb 2222341465Under 10Under 10Under 10Under 10374
Week of Feb 9222301372Under 10Under 10Under 10Under 10373
Week of Feb 16232241278Under 10Under 10Under 10Under 10374
Week of Feb 23232171378Under 10Under 10Under 10Under 10367
Week of Mar 2251961274Under 10Under 10Under 10Under 10346
Week of Mar 9261881274Under 10Under 10Under 10Under 10341
Week of Mar 16271831275Under 10Under 10Under 10Under 10336
Week of Mar 23321801281Under 10Under 10Under 10Under 10340
Week of Mar 30311701387Under 10Under 10Under 10Under 10334
Week of Apr 6311661290Under 10Under 10Under 10Under 10331
Week of Apr 13351571295Under 10Under 10Under 10Under 10330
Week of Apr 20341591280Under 10Under 10Under 10Under 10316
Week of Apr 27341581263Under 10Under 10Under 10Under 10300
Week of May 4341521250Under 10Under 10Under 10Under 10280
Week of May 11361541241Under 10Under 10Under 10Under 10278
Week of May 18401541240Under 10Under 10Under 10Under 10278
Week of May 25391581239Under 10Under 10Under 10Under 10280
Week of Jun 1411611238Under 10Under 10Under 10Under 10285
Week of Jun 8411591238Under 10Under 10Under 10Under 10283
Week of Jun 15411621238Under 10Under 10Under 10Under 10286
Week of Jun 22421591338Under 10Under 10Under 10Under 10284
Week of Jun 29391591339Under 10Under 10Under 10Under 10285
Week of Jul 6371651337Under 10Under 10Under 10Under 10286
Week of Jul 13351661339Under 10Under 10Under 10Under 10286
Week of Jul 20361641441Under 10Under 10Under 10Under 10292
Week of Jul 27381651440Under 10Under 10Under 10Under 10293
Week of Aug 3361691339Under 10Under 10Under 10Under 10293
Week of Aug 10371701339Under 10Under 10Under 10Under 10294
Week of Aug 17391701339Under 10Under 10Under 10Under 10294
Week of Aug 24411671338Under 10Under 10Under 10Under 10292
Week of Aug 31431661340Under 10Under 10Under 10Under 10291
Week of Sep 7441681238Under 10Under 10Under 10Under 10291
Week of Sep 14441701239Under 10Under 10Under 10Under 10291
Week of Sep 21431751238Under 10Under 10Under 10Under 10296
Week of Sep 28421831238Under 10Under 10Under 10Under 10304
Week of Oct 5311591225Under 10Under 10Under 10Under 10249

Ranked. Kinds of help, most asked first, with the change from the week before.

  1. 01Housing9,54458% of all▲ +5%
  2. 02Money2,57416% of all0%
  3. 03Food1,91912% of all▼ -2%
  1. 04Legal help1,4429% of all▲ +5%
  2. 05Health6574% of all0%
  3. 06Work3182% of allNot enough
  4. 07Safety54<1% of allNot enough
  5. 08Education17<1% of allNot enough

Change compares the week of Sep 28 with the week of Sep 21. It shows only when both weeks have 10 or more.

See the numbers
Kind of helpQuestionsChange from the week beforeUnmet
Housing9,544+5%1,352
Money2,5740%177
Food1,919-2%21
Legal help1,442+5%245
Health6570%Under 10
Work318Under 10
Safety54Under 10
Education17Under 10

By month. Each kind of help's share of all questions, month by month.

Demo data

See the numbers
FoodHousingHealthMoneyCareWorkEducationOther (legal help, safety)
November 202515%58%4%12%Under 10Under 10Under 10Under 10
December 202513%59%4%12%Under 10Under 10Under 10Under 10
January 20267%65%4%13%Under 10Under 10Under 10Under 10
February 20266%61%3%20%Under 10Under 10Under 10Under 10
March 20268%54%4%23%Under 10Under 10Under 10Under 10
April 202610%50%4%26%Under 10Under 10Under 10Under 10
May 202613%55%4%15%Under 10Under 10Under 10Under 10
June 202614%56%4%13%Under 102%Under 10Under 10
July 202613%57%5%14%Under 102%Under 10Under 10
August 202613%58%4%13%Under 102%Under 10Under 10
September 202615%59%4%13%Under 10Under 10Under 10Under 10
October 202612%64%5%10%Under 10Under 10Under 10Under 10
  1. 01Housing9,54457.8%
  2. 02Money2,57415.6%
  3. 03Food1,91911.6%
  4. 04Other (legal help, safety)1,4969.1%
  5. 05Health6574%
  6. 06Work3181.9%
  7. 07Education170.1%
  8. CareFewer than 10

Where. Questions by county in Iowa.

Demo data

Shading

  • Most questions
  • More
  • Some
  • Fewer
  • Fewer than 10, or none

Most questions

  1. 01Polk County3,109▲ +4%
  2. 02Linn County1,382▲ +4%
  3. 03Scott County1,0550%
  4. 04Johnson County9620%
  5. 05Black Hawk County807▲ +7%
  6. 06Dallas County6920%
  7. 07Woodbury County6320%
  8. 08Story County6070%
  9. 09Dubuque County5770%
  10. 10Pottawattamie County536▼ -9%
  11. 11Warren County333
  12. 12Clinton County290
  13. 13Muscatine County266
  14. 14Cerro Gordo County263
  15. 15Marshall County252
See the numbers: County
CountyQuestionsThis weekUnmet
Polk County3,1091,036507
Linn County1,382442244
Scott County1,055362167
Johnson County962332149
Black Hawk County807284130
Dallas County69224289
Woodbury County63219670
Story County60719070
Dubuque County57716766
Pottawattamie County53614658
Warren County3336152
Clinton County2905633
Muscatine County2665220
Cerro Gordo County2635224
Marshall County2525217
Jasper County2295215
Des Moines County2285213
Sioux County2225217
Webster County2195212
Wapello County2075216
Marion County19152Under 10
Lee County15550Under 10
Boone County9318Under 10
Benton County8817Under 10
Plymouth County8816Under 10
Bremer County8614Under 10
Mahaska County74Under 10Under 10
Washington County74Under 10Under 10
Buchanan County70Under 10Under 10
Jones County70Under 10Under 10
Carroll County68Under 10Under 10
Buena Vista County67Under 10Under 10
Jackson County65Under 10Under 10
Henry County63Under 10Under 10
Winneshiek County63Under 10Under 10
Dickinson County62Under 10Under 10
Fayette County62Under 10Under 10
Poweshiek County62Under 10Under 10
Cedar County58Under 10Under 10
Tama County56Under 10Under 10
Delaware County55Under 10Under 10
Iowa County55Under 10Under 10
Madison County55Under 10Under 10
Clay County54Under 10Under 10
Clayton County54Under 10Under 10
Crawford County54Under 10Under 10
Jefferson County53Under 10Under 10
Mills County53Under 10Under 10
Allamakee County52Under 10Under 10
Appanoose County52Under 10Under 10
Butler County52Under 10Under 10
Cass County52Under 10Under 10
Cherokee County52Under 10Under 10
Chickasaw County52Under 10Under 10
Floyd County52Under 10Under 10
Grundy County52Under 10Under 10
Guthrie County52Under 10Under 10
Hamilton County52Under 10Under 10
Hardin County52Under 10Under 10
Harrison County52Under 10Under 10
Kossuth County52Under 10Under 10
Lyon County52Under 10Under 10
Mitchell County52Under 10Under 10
O'Brien County52Under 10Under 10
Page County52Under 10Under 10
Shelby County52Under 10Under 10
Union County52Under 10Under 10
Wright County52Under 10Under 10
Hancock County47Under 10Under 10
Louisa County47Under 10Under 10
Winnebago County45Under 10Under 10
Franklin County40Under 10Under 10
Montgomery County40Under 10Under 10
Keokuk County34Under 10Under 10
Calhoun County33Under 10Under 10
Clarke County30Under 10Under 10
Howard County30Under 10Under 10
Humboldt County30Under 10Under 10
Sac County29Under 10Under 10
Davis County27Under 10Under 10
Emmet County25Under 10Under 10
Lucas County20Under 10Under 10
Palo Alto County20Under 10Under 10
Greene County19Under 10Under 10
Monona County11Under 10Under 10
Adair CountyUnder 10Under 10Under 10
Decatur CountyUnder 10Under 10Under 10
Ida CountyUnder 10Under 10Under 10
Monroe CountyUnder 10Under 10Under 10
Pocahontas CountyUnder 10Under 10Under 10
Van Buren CountyUnder 10Under 10Under 10
Worth CountyUnder 10Under 10Under 10

Rows that say fewer than 10 are hidden on purpose. When only one row would be hidden, a second one is hidden too, so it cannot be worked out from the total.

Urgent and unmet. The share of questions each week that needed help this week, and the share nothing fit.

Demo data

See the numbers
Needed help this weekUnmet need
Week of Oct 1326%11%
Week of Oct 2025%10%
Week of Oct 2725%10%
Week of Nov 326%11%
Week of Nov 1026%11%
Week of Nov 1726%11%
Week of Nov 2424%9%
Week of Dec 125%11%
Week of Dec 825%11%
Week of Dec 1525%11%
Week of Dec 2227%12%
Week of Dec 2927%13%
Week of Jan 525%12%
Week of Jan 1226%13%
Week of Jan 1926%15%
Week of Jan 2626%13%
Week of Feb 227%14%
Week of Feb 925%14%
Week of Feb 1625%14%
Week of Feb 2325%13%
Week of Mar 226%11%
Week of Mar 925%10%
Week of Mar 1624%11%
Week of Mar 2323%11%
Week of Mar 3023%10%
Week of Apr 624%11%
Week of Apr 1323%11%
Week of Apr 2024%11%
Week of Apr 2725%11%
Week of May 424%9%
Week of May 1125%9%
Week of May 1825%9%
Week of May 2525%10%
Week of Jun 125%11%
Week of Jun 824%11%
Week of Jun 1526%10%
Week of Jun 2225%9%
Week of Jun 2925%10%
Week of Jul 624%11%
Week of Jul 1326%10%
Week of Jul 2025%10%
Week of Jul 2725%9%
Week of Aug 325%10%
Week of Aug 1025%10%
Week of Aug 1725%9%
Week of Aug 2425%10%
Week of Aug 3125%10%
Week of Sep 725%10%
Week of Sep 1424%9%
Week of Sep 2125%9%
Week of Sep 2825%9%
Week of Oct 525%11%

Each kind of help. Questions each week for each kind of help, on its own scale.

Demo data

  • Food

  • Housing

  • Health

  • Money

  • Legal help

See the numbers for every kind of help
FoodHousingHealthMoneyLegal help
Week of Oct 1339198143722
Week of Oct 2043192133826
Week of Oct 2744186133828
Week of Nov 345189133827
Week of Nov 1048186124029
Week of Nov 1749185124032
Week of Nov 2449190123933
Week of Dec 150190124030
Week of Dec 851194123932
Week of Dec 1545197134233
Week of Dec 2244210134234
Week of Dec 2940220134332
Week of Jan 534234144534
Week of Jan 1226248144433
Week of Jan 1924249145032
Week of Jan 2624239135631
Week of Feb 222234146530
Week of Feb 922230137229
Week of Feb 1623224127830
Week of Feb 2323217137829
Week of Mar 225196127433
Week of Mar 926188127435
Week of Mar 1627183127533
Week of Mar 2332180128128
Week of Mar 3031170138727
Week of Apr 631166129026
Week of Apr 1335157129524
Week of Apr 2034159128024
Week of Apr 2734158126327
Week of May 434152125026
Week of May 1136154124129
Week of May 1840154124026
Week of May 2539158123926
Week of Jun 141161123826
Week of Jun 841159123826
Week of Jun 1541162123826
Week of Jun 2242159133825
Week of Jun 2939159133927
Week of Jul 637165133726
Week of Jul 1335166133925
Week of Jul 2036164144128
Week of Jul 2738165144028
Week of Aug 336169133928
Week of Aug 1037170133927
Week of Aug 1739170133926
Week of Aug 2441167133826
Week of Aug 3143166134022
Week of Sep 744168123823
Week of Sep 1444170123920
Week of Sep 2143175123822
Week of Sep 2842183123823
Week of Oct 531159122518

How we count. What each number means and what we keep.

A question
When someone asks Front Door their first question, our matching service sorts it: the kind of help, and whether they need it this week. We add one to the count for that kind of help, place and week.
The place
The ZIP code or county the person gave us, if they gave one. We never use an address, a city block or a phone location.
What we keep
The count, and nothing else: not the words, not a name, not an account, not a browser or network address.
Unmet need
No state or federal program fit the question well, and we list no office, nonprofit or food site for that kind of help in the person's county.
Small counts
Any count under 10 shows as fewer than 10, in the charts too. When only one count in a list would be hidden, we hide a second one too.
Not counted
The demo site, questions about Front Door itself, crisis questions and letters.
Weeks
Weeks start on Monday, in UTC. The page reads the counts again at most every 15 minutes.

Read our privacy page

How the demo is made

The demo is a model, not a count. It shows what this page will look like and the kinds of patterns to expect, until our own counts are large enough to replace it.

  • Size: the model assumes 40,000 questions a week across the country. That number is made up so the charts have something to show.
  • Kinds of help: each kind gets a share of all questions and a month by month pattern, read from the published sources below.
  • Places: each state gets its share by population (Census county estimates for 2024), and each county its share of its state.
  • Housing mixes rent help, which is steady through the year, with help paying utility bills, which rises in winter in colder states and in summer in hotter ones.
  • Urgent and unmet shares in the demo are made up, to show how those charts read.
  • A small fixed wobble keeps each week from looking drawn with a ruler. The same choice always draws the same numbers.

Search trends

We looked for Google Trends numbers for searches like food stamps, SNAP, rent help, Medicaid, child care help, utility help, unemployment, food bank and WIC, in English and Spanish. Google does not allow automated reading of its Trends pages, and Google has not published a dataset for these searches, so we did not use Trends. The demo is modeled from published government and 211 data instead, listed below.

Where each pattern comes from

Food
Food help rises in September and again in November and December, and is lowest in February. From the share of 211 requests that were about food, month by month, 2022 to 2024 (Western Pennsylvania's open 211 data, the only month-by-month 211 data we found). In November 2025 many states paid partial SNAP benefits during the federal shutdown; the model does not add that event.
Housing
Rent help peaks in January and again from August to October, with a dip in November, following eviction filings in 43 cities and counties tracked by the Eviction Lab, Tacoma among them. About a third of housing questions are about utility bills (211's national split of housing and utility requests in 2025). In colder states that part follows heating help, highest in January and February; in hotter states it follows help with electric bills, higher from spring to fall; states in between get half of each. The shapes come from 211 requests in Western Pennsylvania, where a winter shutoff ban moves electric requests to spring, so the cooling shape is rough.
Health
Medicaid and CHIP applications are steady through the year, highest in January, from CMS application data for 2018, 2019, 2024 and 2025 (the pandemic years are left out). Marketplace open enrollment, November 1 to January 15, adds to it in Washington.
Money
Money mixes steady cash help with the tax season: a quarter of it follows when people file federal returns (IRS 2025 filing season counts, most from February to April), when Washington's Working Families Tax Credit also opens. The other three quarters are kept flat, because we found no monthly pattern for cash help.
Care
Child care help climbs from May and peaks in August, before school starts, from the share of 211 requests about child care, 2022 to 2024 (Western Pennsylvania; a small sample).
Education
Education help, mostly school supplies, is about three times as high in July and August, from the share of 211 requests about education, 2022 to 2024 (Western Pennsylvania).
Work
Unemployment help peaks in January, rises again in early July and in December, and is lowest in September, from new unemployment claims (not seasonally adjusted) in every state, 2012 to 2019 and 2022 to 2025, Department of Labor.
Legal help
Legal help is close to flat through the year, from the share of 211 requests about legal help, 2022 to 2024 (Western Pennsylvania).
Safety
Safety is close to flat through the year, from 211 requests about domestic violence, 2022 to 2024 (Western Pennsylvania). National hotline research finds calls do not rise over the holidays, so the model adds no holiday spike.

How questions split between kinds of help: housing (with utilities) 48% and food 13%, from United Way's national 211 numbers for 2025 (19 million referrals). The rest is split the way 211 requests split in Western Pennsylvania in 2024, the only full breakdown we found. 211 is a phone line for local help, so Front Door's own mix will differ; our counts will show how.

Sources

  1. 1. 2-1-1 Requests/Referrals (2023-2025) and 2-1-1 Requests (2020-2023). United Way of Southwestern Pennsylvania, hosted by Western Pennsylvania Regional Data Center (WPRDC); license CC BY, historical, coverage 2020-01-01 to 2025-08-27. calendar 2024 rows, level_1/level_2 classification counts Read it
  2. 2. States scramble to send full SNAP food benefits to millions of people after government shutdown ends. Associated Press (Geoff Mulvihill, David A. Lieb), via WHYY, 2025-11-13. 42 million people on SNAP; 'about two-thirds of states had issued only partial benefits or none at all'; USDA guidance Thursday Nov 13 to issue full November allotments Read it
  3. 3. Using 211 Data to Gauge Eighth District Economic Conditions. Federal Reserve Bank of St. Louis, On the Economy (Summers-Gabr, Rodgers), 2026-02-09. Figure 3 text: food assistance requests rose in October 2025, more-substantial increases in November; data from 211 Counts dashboards for AR, IL, KY, MO, TN Read it
  4. 4. Eviction Tracking System: Version 3.0, all sites monthly data. The Eviction Lab, Princeton University (Hepburn, Haas, et al.), 2026 (file downloaded 2026-10-10). columns city, month, filings_2020, filings_avg, filings_avg_prepandemic_baseline. Download page: https://dev.evictionlab.org/eviction-tracking/get-the-data/ (no license stated; footer 'All rights reserved'; cite as Hepburn, Haas, et al., Eviction Tracking System: Version 3.0, Princeton University, 2026). Read it
  5. 5. A New Baseline: Changes to Our Eviction Metrics. The Eviction Lab, 2025-05-08. baseline moved to average of same months across 2023 and 2024 Read it
  6. 6. Preliminary Analysis: Eviction Filing Patterns in 2022. The Eviction Lab (Vallejo, Haas, Hepburn), 2023-03-09. text: Q4 decline 'follows a predictable seasonal pattern'; Jan 2022 ~78,000 filings, Aug 2022 >114,000 Read it
  7. 7. State Medicaid and CHIP Applications, Eligibility Determinations, and Enrollment Data (Performance Indicator dataset), September 2026 release. CMS (data.medicaid.gov), catalog record on data.gov, modified 2026-09-25. columns 'New Applications Submitted to Medicaid and CHIP Agencies' and 'Applications for Financial Assistance Submitted to the State Based Marketplace'; license U.S. Government Works (https://www.usa.gov/government-works); dataset id 6165f45b-ca93-5bb5-9d06-db29c692a360 Read it
  8. 8. Dates and deadlines for 2027 health insurance. HealthCare.gov (CMS), accessed 2026-10-10. 'Starting November 1, you can apply for 2027 coverage'; January 15 last day; enroll by December 15 for January 1 start Read it
  9. 9. Washington health insurance marketplace. healthinsurance.org, 2026-10-05. 'open enrollment period for 2027 coverage runs from November 1, 2026 through January 15, 2027 in Washington' Read it
  10. 10. 2025 Filing season statistics, weeks ending Jan 31, Feb 28, Mar 28, May 2, Oct 17 2025. IRS Newsroom, 2025. 'Total returns received' row. Other pages: https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-jan-31-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-feb-28-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-march-28-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-may-2-2025 Read it
  11. 11. Working Families Tax Credit application window opens Feb. 1. Washington State Department of Revenue, 2026-01-29. window begins Feb 1, 2026 for tax year 2025; accepted through Dec 31, 2029; up to $1,330; over 675,000 refunds totaling more than $491.4 million since 2023 Read it
  12. 12. Working Families Tax Credit Program, 2025 Report to the Legislature. Washington State Department of Revenue, 2025-12-29. page 2: program begins accepting applications each year on February 1; page 3 Table 2: TY2024 approvals 284,416 (MeF 253,210, MyDOR 28,949, paper 2,257) Read it
  13. 13. IR-2016-143 (archival): refunds claiming EITC or ACTC held until at least Feb. 15. IRS, 2016-10-28. PATH Act refund hold statement Read it
  14. 14. You can begin filing your taxes on Jan. 26 this year. PBS NewsHour, 2026-01-08. 2026 filing season start Jan 26; deadline April 15 Read it
  15. 15. ETA 539 weekly claims data, ar539.csv (state-level, NSA, 1971 to present). U.S. Department of Labor, Employment and Training Administration, Office of Unemployment Insurance, downloaded 2026-10-10, latest week ending 2026-10-03. columns st, rptdate, c3 (initial claims). Example values: US sum week ending 2025-01-11 = 351,735 (2025 high), 2025-09-27 = 178,555 (2025 low); 2025-12-06 = 313,815; 2025-07-12 = 260,103. WA c3 week ending 2026-09-26 = 4,365. Read it
  16. 16. Unemployment Insurance Weekly Claims news release. U.S. Department of Labor, 2026-10-08. page 2 Unadjusted Data: 170,333 NSA initial claims week ending Oct 3; seasonal factors expected +8.7% from prior week. State table: Washington advance 4,814, prior week 4,534. Used to validate the CSV. Read it
  17. 17. Education Department opens 2027-28 FAFSA early, marking program's earliest launch. The National News Desk (Emma Koppelman), via KATU, 2026-09-24. form already open at StudentAid.gov; traditional opening Oct 1; previous earliest Sept 24, 2025; FAFSA Simplification Act requires availability by Oct 1 Read it
  18. 18. The Effect of Holidays on Calls to the National Domestic Violence Hotline: Comparing Average Call Volume. National Resource Center on Domestic Violence (VAWnet), 2020-11-20. description: 'the number of calls actually decreases during the holidays, including on New Year's Eve and New Year's Day' (2004-2019 data in linked PDFs, not opened) Read it
  19. 19. #CallUtilitiesNow: PUC urges consumers to contact utilities as winter termination moratorium ends March 31, 2023. Pennsylvania Public Utility Commission, 2023-03-28. 'Between December 1st and March 31st' no shutoffs to income-eligible households; electric, gas, heat-related water Read it
  20. 20. WAC 480-100-143 Winter low-income payment program. Washington State Legislature, current code, accessed 2026-10-10. 'between November 15th and March 15th' utility may not disconnect residential space heating if customer meets conditions (notify, self-certify income, apply for energy assistance, pay plan) Read it
  21. 21. LIHEAP. Washington State Department of Commerce, accessed 2026-10-10. program year Oct 1 to Sep 30; apply once per program year through local agency; income up to 150% FPL Read it
  22. 22. Nearly 1 million assistance calls made to 211 in August. The Source, Washington University in St. Louis (Neil Schoenherr), 2023-09-20. ~150,000 utility payment requests Aug 2023 (+22% vs July); Kreuter: utility payments a particular challenge in late summer Read it
  23. 23. 211 helpline data reveals most pressing U.S. community needs (2025 data). United Way Worldwide, 2026-03-31. 19 million referrals; housing 6 million, 31%; utilities 3.1 million; food 2.5 million; 27 states where housing+utilities > half Read it
  24. 24. The Facts About 211: 2025 Impact Snapshot. United Way Worldwide, 2026. housing 6M (30%), utilities 3.1M, food 2.5M; ranks #4-#7 without counts Read it
  25. 25. 211 helpline data reveals most pressing U.S. community needs (2024 data). United Way Worldwide, 2025-03-26. 16.8M requests, >18M referrals; housing 5.6M, utilities 2.9M, food 2.5M; housing+utilities 47% Read it
  26. 26. Calls to 211 helpline rise in August to the highest level of 2023. Health Communication Research Lab, Washington University in St. Louis (Garg, Golla, Kreuter), 2023-09-09. 872,079 calls Aug vs 785,654 Jul; ~150,000 utility payment requests (+22%); >280,000 housing (+8%) Read it