Skip to main content
Front Door
For officials

What people ask for

How many people ask Front Door for each kind of help, where, and when. We keep only counts. We never keep what anyone wrote or who they are.

Staff time and money savedOpen dataFor agencies

Demo dataDemo data, modeled from public data on when people look for help. Our own counts replace it as they grow.

Nothing here is a real count of people. The patterns through the year come from published government and 211 data. The size is made up.

How the demo is madeShow our own counts

Demo data. In the last 12 months, people in Kentucky asked most about Housing (57%), then Money (16%) and Food (12%). Rising fastest from the week before: Housing, up 3%.

Choose what to show

Kentucky, Oct 13, 2025 to Oct 11, 2026

QuestionsDemo data
23,764

▲ +1% vs the week before

Needed help this weekDemo data
5,991
Unmet needDemo dataNo program and no listed place nearby fit
2,753

Over time. Questions each week, by kind of help.

Demo data

On a phone, the chart shows the last 13. The table has every one.

See the numbers
FoodHousingHealthMoneyCareWorkEducationOther (legal help, safety)Total
Week of Oct 13562871553Under 10Under 10Under 10Under 10460
Week of Oct 20582751553Under 10Under 10Under 10Under 10450
Week of Oct 27652681554Under 10Under 10Under 10Under 10453
Week of Nov 3692561552Under 10Under 10Under 10Under 10444
Week of Nov 10752451454Under 10Under 10Under 10Under 10441
Week of Nov 17772391553Under 10Under 10Under 10Under 10440
Week of Nov 24742401551Under 10Under 10Under 10Under 10438
Week of Dec 1762441552Under 10Under 10Under 10Under 10450
Week of Dec 8772441554Under 10Under 10Under 10Under 10455
Week of Dec 15722531555Under 10Under 10Under 10Under 10459
Week of Dec 22652691558Under 10Under 10Under 10Under 10474
Week of Dec 29562781664Under 10Under 10Under 10Under 10479
Week of Jan 5512821868Under 10Under 10Under 10Under 10481
Week of Jan 12422892071Under 10Under 10Under 10Under 10483
Week of Jan 19412871782Under 10Under 10Under 10Under 10487
Week of Jan 26402891793Under 10Under 10Under 10Under 10499
Week of Feb 23928215104Under 10Under 10Under 10Under 10494
Week of Feb 93927915118Under 10Under 10Under 10Under 10502
Week of Feb 164027415120Under 10Under 10Under 10Under 10502
Week of Feb 233926615119Under 10Under 10Under 10Under 10493
Week of Mar 24025215117Under 10Under 10Under 10Under 10479
Week of Mar 94224715117Under 10Under 10Under 10Under 10481
Week of Mar 164424815123Under 10Under 10Under 10Under 10489
Week of Mar 234425015125Under 10Under 10Under 10Under 10488
Week of Mar 304324915128Under 10Under 10Under 10Under 10489
Week of Apr 64524915136Under 10Under 10Under 10Under 10497
Week of Apr 134824715138Under 10Under 10Under 10Under 10496
Week of Apr 205124615123Under 10Under 10Under 10Under 10485
Week of Apr 275124615101Under 10Under 10Under 10Under 10465
Week of May 4502531579Under 10Under 10Under 10Under 10450
Week of May 11512531558Under 10Under 10Under 10Under 10431
Week of May 18532541554Under 10Under 10Under 10Under 10429
Week of May 25562541553Under 10Under 10Under 10Under 10430
Week of Jun 1552561554Under 10Under 10Under 10Under 10431
Week of Jun 8562561554Under 10Under 10Under 10Under 10429
Week of Jun 15592521553Under 10Under 10Under 10Under 10429
Week of Jun 22592641554Under 10Under 10Under 10Under 10442
Week of Jun 29542651554Under 10Under 10Under 10Under 10440
Week of Jul 6522601553Under 10Under 10Under 10Under 10433
Week of Jul 13502651554Under 10Under 10Under 10Under 10437
Week of Jul 20492611556Under 10Under 10Under 10Under 10436
Week of Jul 27492631556Under 10Under 10Under 10Under 10439
Week of Aug 3522661654Under 10Under 10Under 10Under 10443
Week of Aug 10522701653Under 10Under 10Under 10Under 10445
Week of Aug 17532681652Under 10Under 10Under 10Under 10441
Week of Aug 24582671554Under 10Under 10Under 10Under 10445
Week of Aug 31622651553Under 10Under 10Under 10Under 10445
Week of Sep 7682631552Under 10Under 10Under 10Under 10442
Week of Sep 14712641551Under 10Under 10Under 10Under 10445
Week of Sep 21612641553Under 10Under 10Under 10Under 10439
Week of Sep 28582721553Under 10Under 10Under 10Under 10444
Week of Oct 5472301442Under 10Under 10Under 10Under 10366

Ranked. Kinds of help, most asked first, with the change from the week before.

  1. 01Housing13,56557% of all▲ +3%
  2. 02Money3,78516% of all0%
  3. 03Food2,83412% of all▼ -5%
  1. 04Legal help2,2419% of all0%
  2. 05Health7943% of all0%
  3. 06Work3862% of allNot enough
  4. 07Safety1191% of allNot enough
  5. 08Education29<1% of allNot enough
  6. 09Care11<1% of allNot enough

Change compares the week of Sep 28 with the week of Sep 21. It shows only when both weeks have 10 or more.

See the numbers
Kind of helpQuestionsChange from the week beforeUnmet
Housing13,565+3%2,194
Money3,7850%239
Food2,834-5%53
Legal help2,2410%267
Health7940%Under 10
Work386Under 10
Safety119Under 10
Education29Under 10
Care11Under 10

By month. Each kind of help's share of all questions, month by month.

Demo data

See the numbers
FoodHousingHealthMoneyCareWorkEducationOther (legal help, safety)
November 202517%56%3%12%Under 102%Under 1011%
December 202515%56%3%12%Under 102%Under 1012%
January 20269%59%4%16%Under 10Under 10Under 10Under 10
February 20268%55%3%23%Under 10Under 10Under 10Under 10
March 20269%51%3%25%Under 101%Under 1010%
April 202610%51%3%26%Under 10Under 10Under 10Under 10
May 202612%58%3%14%Under 102%Under 1011%
June 202613%60%3%12%Under 102%Under 1010%
July 202611%60%3%13%Under 102%1%Under 10
August 202612%60%4%12%Under 101%1%Under 10
September 202615%60%3%12%Under 101%Under 10Under 10
October 202613%63%4%11%Under 10Under 10Under 10Under 10
  1. 01Housing13,56557.1%
  2. 02Money3,78515.9%
  3. 03Food2,83411.9%
  4. 04Other (legal help, safety)2,3609.9%
  5. 05Health7943.3%
  6. 06Work3861.6%
  7. 07Education290.1%
  8. 08Care110%

Where. Questions by county in Kentucky.

Demo data

Shading

  • Most questions
  • More
  • Some
  • Fewer
  • Fewer than 10, or none

Most questions

  1. 01Jefferson County4,825▲ +1%
  2. 02Fayette County2,0000%
  3. 03Kenton County1,0550%
  4. 04Warren County8900%
  5. 05Boone County870▲ +7%
  6. 06Hardin County6800%
  7. 07Daviess County6220%
  8. 08Madison County5780%
  9. 09Campbell County539▲ +9%
  10. 10Bullitt County494
  11. 11Christian County383
  12. 12Oldham County381
  13. 13McCracken County375
  14. 14Pulaski County372
  15. 15Laurel County357
See the numbers: County
CountyQuestionsThis weekUnmet
Jefferson County4,8251,659820
Fayette County2,000649332
Kenton County1,055363158
Warren County890304135
Boone County870300136
Hardin County68022689
Daviess County62219165
Madison County57816060
Campbell County53915160
Bullitt County49412652
Christian County38310352
Oldham County38110352
McCracken County3759652
Pulaski County3729052
Laurel County3578052
Scott County3537252
Jessamine County3225952
Pike County3225852
Franklin County3175552
Nelson County3125352
Shelby County3125251
Boyd County3075348
Barren County2945237
Hopkins County2895237
Henderson County2805227
Calloway County23552Under 10
Clark County2185210
Whitley County2155213
Graves County2085211
Greenup County1985210
Floyd County19452Under 10
Marshall County15152Under 10
Boyle County14952Under 10
Muhlenberg County1445216
Meade County14151Under 10
Knox County13752Under 10
Montgomery County12946Under 10
Logan County12343Under 10
Woodford County11334Under 10
Grayson County1042910
Perry County10125Under 10
Taylor County9821Under 10
Carter County9120Under 10
Grant County8718Under 10
Anderson County76Under 10Under 10
Rowan County74Under 10Under 10
Lincoln County73Under 10Under 10
Harlan County71Under 10Under 10
Mercer County69Under 10Under 10
Ohio County69Under 10Under 10
Allen County66Under 10Under 10
Bell County66Under 10Under 10
Johnson County65Under 10Under 10
Simpson County65Under 10Under 10
Bourbon County64Under 10Under 10
Breckinridge County64Under 10Under 10
Letcher County64Under 10Under 10
Marion County64Under 10Under 10
Spencer County64Under 10Under 10
Clay County63Under 10Under 10
Wayne County63Under 10Under 10
Harrison County62Under 10Under 10
Hart County62Under 10Under 10
Adair County61Under 10Under 10
Russell County59Under 10Under 10
Garrard County57Under 10Under 10
McCreary County55Under 10Under 10
Mason County54Under 10Under 10
Casey County53Under 10Under 10
Henry County53Under 10Under 10
Lawrence County53Under 10Under 10
Rockcastle County53Under 10Under 10
Bath County52Under 10Under 10
Breathitt County52Under 10Under 10
Butler County52Under 10Under 10
Caldwell County52Under 10Under 10
Carroll County52Under 10Under 10
Edmonson County52Under 10Under 10
Estill County52Under 10Under 10
Fleming County52Under 10Under 10
Green County52Under 10Under 10
Jackson County52Under 10Under 10
Knott County52Under 10Under 10
Larue County52Under 10Under 10
Lewis County52Under 10Under 10
Magoffin County52Under 10Under 10
Martin County52Under 10Under 10
Metcalfe County52Under 10Under 10
Monroe County52Under 10Under 10
Morgan County52Under 10Under 10
Owen County52Under 10Under 10
Pendleton County52Under 10Under 10
Powell County52Under 10Under 10
Todd County52Under 10Under 10
Trigg County52Under 10Under 10
Union County52Under 10Under 10
Washington County52Under 10Under 10
Webster County52Under 10Under 10
Leslie County49Under 10Under 10
Clinton County39Under 10Under 10
McLean County37Under 10Under 10
Lyon County34Under 10Under 10
Crittenden County32Under 10Under 10
Hancock County25Under 10Under 10
Livingston County20Under 10Under 10
Gallatin County19Under 10Under 10
Trimble County18Under 10Under 10
Bracken CountyUnder 10Under 10Under 10
Nicholas CountyUnder 10Under 10Under 10

Rows that say fewer than 10 are hidden on purpose. When only one row would be hidden, a second one is hidden too, so it cannot be worked out from the total.

Urgent and unmet. The share of questions each week that needed help this week, and the share nothing fit.

Demo data

See the numbers
Needed help this weekUnmet need
Week of Oct 1327%11%
Week of Oct 2027%12%
Week of Oct 2727%11%
Week of Nov 325%11%
Week of Nov 1025%11%
Week of Nov 1724%10%
Week of Nov 2424%12%
Week of Dec 125%11%
Week of Dec 825%11%
Week of Dec 1526%11%
Week of Dec 2226%12%
Week of Dec 2926%12%
Week of Jan 527%12%
Week of Jan 1225%12%
Week of Jan 1926%12%
Week of Jan 2626%12%
Week of Feb 225%12%
Week of Feb 925%11%
Week of Feb 1625%12%
Week of Feb 2324%12%
Week of Mar 224%12%
Week of Mar 924%12%
Week of Mar 1624%12%
Week of Mar 2325%12%
Week of Mar 3023%11%
Week of Apr 624%12%
Week of Apr 1322%12%
Week of Apr 2024%11%
Week of Apr 2724%11%
Week of May 426%11%
Week of May 1126%12%
Week of May 1826%11%
Week of May 2525%12%
Week of Jun 126%12%
Week of Jun 826%12%
Week of Jun 1526%12%
Week of Jun 2225%12%
Week of Jun 2925%13%
Week of Jul 625%11%
Week of Jul 1326%11%
Week of Jul 2026%12%
Week of Jul 2726%12%
Week of Aug 326%12%
Week of Aug 1026%13%
Week of Aug 1727%12%
Week of Aug 2426%11%
Week of Aug 3126%11%
Week of Sep 726%12%
Week of Sep 1425%12%
Week of Sep 2126%13%
Week of Sep 2826%12%
Week of Oct 525%12%

Each kind of help. Questions each week for each kind of help, on its own scale.

Demo data

  • Food

  • Housing

  • Health

  • Money

  • Legal help

See the numbers for every kind of help
FoodHousingHealthMoneyLegal help
Week of Oct 1356287155339
Week of Oct 2058275155340
Week of Oct 2765268155442
Week of Nov 369256155242
Week of Nov 1075245145443
Week of Nov 1777239155346
Week of Nov 2474240155148
Week of Dec 176244155251
Week of Dec 877244155452
Week of Dec 1572253155550
Week of Dec 2265269155852
Week of Dec 2956278166450
Week of Jan 551282186848
Week of Jan 1242289207147
Week of Jan 1941287178246
Week of Jan 2640289179347
Week of Feb 2392821510443
Week of Feb 9392791511842
Week of Feb 16402741512044
Week of Feb 23392661511945
Week of Mar 2402521511745
Week of Mar 9422471511750
Week of Mar 16442481512349
Week of Mar 23442501512545
Week of Mar 30432491512845
Week of Apr 6452491513643
Week of Apr 13482471513839
Week of Apr 20512461512341
Week of Apr 27512461510142
Week of May 450253157943
Week of May 1151253155844
Week of May 1853254155443
Week of May 2556254155342
Week of Jun 155256155441
Week of Jun 856256155439
Week of Jun 1559252155340
Week of Jun 2259264155440
Week of Jun 2954265155440
Week of Jul 652260155341
Week of Jul 1350265155441
Week of Jul 2049261155642
Week of Jul 2749263155643
Week of Aug 352266165442
Week of Aug 1052270165342
Week of Aug 1753268165241
Week of Aug 2458267155441
Week of Aug 3162265155340
Week of Sep 768263155236
Week of Sep 1471264155137
Week of Sep 2161264155339
Week of Sep 2858272155339
Week of Oct 547230144229

How we count. What each number means and what we keep.

A question
When someone asks Front Door their first question, our matching service sorts it: the kind of help, and whether they need it this week. We add one to the count for that kind of help, place and week.
The place
The ZIP code or county the person gave us, if they gave one. We never use an address, a city block or a phone location.
What we keep
The count, and nothing else: not the words, not a name, not an account, not a browser or network address.
Unmet need
No state or federal program fit the question well, and we list no office, nonprofit or food site for that kind of help in the person's county.
Small counts
Any count under 10 shows as fewer than 10, in the charts too. When only one count in a list would be hidden, we hide a second one too.
Not counted
The demo site, questions about Front Door itself, crisis questions and letters.
Weeks
Weeks start on Monday, in UTC. The page reads the counts again at most every 15 minutes.

Read our privacy page

How the demo is made

The demo is a model, not a count. It shows what this page will look like and the kinds of patterns to expect, until our own counts are large enough to replace it.

  • Size: the model assumes 40,000 questions a week across the country. That number is made up so the charts have something to show.
  • Kinds of help: each kind gets a share of all questions and a month by month pattern, read from the published sources below.
  • Places: each state gets its share by population (Census county estimates for 2024), and each county its share of its state.
  • Housing mixes rent help, which is steady through the year, with help paying utility bills, which rises in winter in colder states and in summer in hotter ones.
  • Urgent and unmet shares in the demo are made up, to show how those charts read.
  • A small fixed wobble keeps each week from looking drawn with a ruler. The same choice always draws the same numbers.

Search trends

We looked for Google Trends numbers for searches like food stamps, SNAP, rent help, Medicaid, child care help, utility help, unemployment, food bank and WIC, in English and Spanish. Google does not allow automated reading of its Trends pages, and Google has not published a dataset for these searches, so we did not use Trends. The demo is modeled from published government and 211 data instead, listed below.

Where each pattern comes from

Food
Food help rises in September and again in November and December, and is lowest in February. From the share of 211 requests that were about food, month by month, 2022 to 2024 (Western Pennsylvania's open 211 data, the only month-by-month 211 data we found). In November 2025 many states paid partial SNAP benefits during the federal shutdown; the model does not add that event.
Housing
Rent help peaks in January and again from August to October, with a dip in November, following eviction filings in 43 cities and counties tracked by the Eviction Lab, Tacoma among them. About a third of housing questions are about utility bills (211's national split of housing and utility requests in 2025). In colder states that part follows heating help, highest in January and February; in hotter states it follows help with electric bills, higher from spring to fall; states in between get half of each. The shapes come from 211 requests in Western Pennsylvania, where a winter shutoff ban moves electric requests to spring, so the cooling shape is rough.
Health
Medicaid and CHIP applications are steady through the year, highest in January, from CMS application data for 2018, 2019, 2024 and 2025 (the pandemic years are left out). Marketplace open enrollment, November 1 to January 15, adds to it in Washington.
Money
Money mixes steady cash help with the tax season: a quarter of it follows when people file federal returns (IRS 2025 filing season counts, most from February to April), when Washington's Working Families Tax Credit also opens. The other three quarters are kept flat, because we found no monthly pattern for cash help.
Care
Child care help climbs from May and peaks in August, before school starts, from the share of 211 requests about child care, 2022 to 2024 (Western Pennsylvania; a small sample).
Education
Education help, mostly school supplies, is about three times as high in July and August, from the share of 211 requests about education, 2022 to 2024 (Western Pennsylvania).
Work
Unemployment help peaks in January, rises again in early July and in December, and is lowest in September, from new unemployment claims (not seasonally adjusted) in every state, 2012 to 2019 and 2022 to 2025, Department of Labor.
Legal help
Legal help is close to flat through the year, from the share of 211 requests about legal help, 2022 to 2024 (Western Pennsylvania).
Safety
Safety is close to flat through the year, from 211 requests about domestic violence, 2022 to 2024 (Western Pennsylvania). National hotline research finds calls do not rise over the holidays, so the model adds no holiday spike.

How questions split between kinds of help: housing (with utilities) 48% and food 13%, from United Way's national 211 numbers for 2025 (19 million referrals). The rest is split the way 211 requests split in Western Pennsylvania in 2024, the only full breakdown we found. 211 is a phone line for local help, so Front Door's own mix will differ; our counts will show how.

Sources

  1. 1. 2-1-1 Requests/Referrals (2023-2025) and 2-1-1 Requests (2020-2023). United Way of Southwestern Pennsylvania, hosted by Western Pennsylvania Regional Data Center (WPRDC); license CC BY, historical, coverage 2020-01-01 to 2025-08-27. calendar 2024 rows, level_1/level_2 classification counts Read it
  2. 2. States scramble to send full SNAP food benefits to millions of people after government shutdown ends. Associated Press (Geoff Mulvihill, David A. Lieb), via WHYY, 2025-11-13. 42 million people on SNAP; 'about two-thirds of states had issued only partial benefits or none at all'; USDA guidance Thursday Nov 13 to issue full November allotments Read it
  3. 3. Using 211 Data to Gauge Eighth District Economic Conditions. Federal Reserve Bank of St. Louis, On the Economy (Summers-Gabr, Rodgers), 2026-02-09. Figure 3 text: food assistance requests rose in October 2025, more-substantial increases in November; data from 211 Counts dashboards for AR, IL, KY, MO, TN Read it
  4. 4. Eviction Tracking System: Version 3.0, all sites monthly data. The Eviction Lab, Princeton University (Hepburn, Haas, et al.), 2026 (file downloaded 2026-10-10). columns city, month, filings_2020, filings_avg, filings_avg_prepandemic_baseline. Download page: https://dev.evictionlab.org/eviction-tracking/get-the-data/ (no license stated; footer 'All rights reserved'; cite as Hepburn, Haas, et al., Eviction Tracking System: Version 3.0, Princeton University, 2026). Read it
  5. 5. A New Baseline: Changes to Our Eviction Metrics. The Eviction Lab, 2025-05-08. baseline moved to average of same months across 2023 and 2024 Read it
  6. 6. Preliminary Analysis: Eviction Filing Patterns in 2022. The Eviction Lab (Vallejo, Haas, Hepburn), 2023-03-09. text: Q4 decline 'follows a predictable seasonal pattern'; Jan 2022 ~78,000 filings, Aug 2022 >114,000 Read it
  7. 7. State Medicaid and CHIP Applications, Eligibility Determinations, and Enrollment Data (Performance Indicator dataset), September 2026 release. CMS (data.medicaid.gov), catalog record on data.gov, modified 2026-09-25. columns 'New Applications Submitted to Medicaid and CHIP Agencies' and 'Applications for Financial Assistance Submitted to the State Based Marketplace'; license U.S. Government Works (https://www.usa.gov/government-works); dataset id 6165f45b-ca93-5bb5-9d06-db29c692a360 Read it
  8. 8. Dates and deadlines for 2027 health insurance. HealthCare.gov (CMS), accessed 2026-10-10. 'Starting November 1, you can apply for 2027 coverage'; January 15 last day; enroll by December 15 for January 1 start Read it
  9. 9. Washington health insurance marketplace. healthinsurance.org, 2026-10-05. 'open enrollment period for 2027 coverage runs from November 1, 2026 through January 15, 2027 in Washington' Read it
  10. 10. 2025 Filing season statistics, weeks ending Jan 31, Feb 28, Mar 28, May 2, Oct 17 2025. IRS Newsroom, 2025. 'Total returns received' row. Other pages: https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-jan-31-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-feb-28-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-march-28-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-may-2-2025 Read it
  11. 11. Working Families Tax Credit application window opens Feb. 1. Washington State Department of Revenue, 2026-01-29. window begins Feb 1, 2026 for tax year 2025; accepted through Dec 31, 2029; up to $1,330; over 675,000 refunds totaling more than $491.4 million since 2023 Read it
  12. 12. Working Families Tax Credit Program, 2025 Report to the Legislature. Washington State Department of Revenue, 2025-12-29. page 2: program begins accepting applications each year on February 1; page 3 Table 2: TY2024 approvals 284,416 (MeF 253,210, MyDOR 28,949, paper 2,257) Read it
  13. 13. IR-2016-143 (archival): refunds claiming EITC or ACTC held until at least Feb. 15. IRS, 2016-10-28. PATH Act refund hold statement Read it
  14. 14. You can begin filing your taxes on Jan. 26 this year. PBS NewsHour, 2026-01-08. 2026 filing season start Jan 26; deadline April 15 Read it
  15. 15. ETA 539 weekly claims data, ar539.csv (state-level, NSA, 1971 to present). U.S. Department of Labor, Employment and Training Administration, Office of Unemployment Insurance, downloaded 2026-10-10, latest week ending 2026-10-03. columns st, rptdate, c3 (initial claims). Example values: US sum week ending 2025-01-11 = 351,735 (2025 high), 2025-09-27 = 178,555 (2025 low); 2025-12-06 = 313,815; 2025-07-12 = 260,103. WA c3 week ending 2026-09-26 = 4,365. Read it
  16. 16. Unemployment Insurance Weekly Claims news release. U.S. Department of Labor, 2026-10-08. page 2 Unadjusted Data: 170,333 NSA initial claims week ending Oct 3; seasonal factors expected +8.7% from prior week. State table: Washington advance 4,814, prior week 4,534. Used to validate the CSV. Read it
  17. 17. Education Department opens 2027-28 FAFSA early, marking program's earliest launch. The National News Desk (Emma Koppelman), via KATU, 2026-09-24. form already open at StudentAid.gov; traditional opening Oct 1; previous earliest Sept 24, 2025; FAFSA Simplification Act requires availability by Oct 1 Read it
  18. 18. The Effect of Holidays on Calls to the National Domestic Violence Hotline: Comparing Average Call Volume. National Resource Center on Domestic Violence (VAWnet), 2020-11-20. description: 'the number of calls actually decreases during the holidays, including on New Year's Eve and New Year's Day' (2004-2019 data in linked PDFs, not opened) Read it
  19. 19. #CallUtilitiesNow: PUC urges consumers to contact utilities as winter termination moratorium ends March 31, 2023. Pennsylvania Public Utility Commission, 2023-03-28. 'Between December 1st and March 31st' no shutoffs to income-eligible households; electric, gas, heat-related water Read it
  20. 20. WAC 480-100-143 Winter low-income payment program. Washington State Legislature, current code, accessed 2026-10-10. 'between November 15th and March 15th' utility may not disconnect residential space heating if customer meets conditions (notify, self-certify income, apply for energy assistance, pay plan) Read it
  21. 21. LIHEAP. Washington State Department of Commerce, accessed 2026-10-10. program year Oct 1 to Sep 30; apply once per program year through local agency; income up to 150% FPL Read it
  22. 22. Nearly 1 million assistance calls made to 211 in August. The Source, Washington University in St. Louis (Neil Schoenherr), 2023-09-20. ~150,000 utility payment requests Aug 2023 (+22% vs July); Kreuter: utility payments a particular challenge in late summer Read it
  23. 23. 211 helpline data reveals most pressing U.S. community needs (2025 data). United Way Worldwide, 2026-03-31. 19 million referrals; housing 6 million, 31%; utilities 3.1 million; food 2.5 million; 27 states where housing+utilities > half Read it
  24. 24. The Facts About 211: 2025 Impact Snapshot. United Way Worldwide, 2026. housing 6M (30%), utilities 3.1M, food 2.5M; ranks #4-#7 without counts Read it
  25. 25. 211 helpline data reveals most pressing U.S. community needs (2024 data). United Way Worldwide, 2025-03-26. 16.8M requests, >18M referrals; housing 5.6M, utilities 2.9M, food 2.5M; housing+utilities 47% Read it
  26. 26. Calls to 211 helpline rise in August to the highest level of 2023. Health Communication Research Lab, Washington University in St. Louis (Garg, Golla, Kreuter), 2023-09-09. 872,079 calls Aug vs 785,654 Jul; ~150,000 utility payment requests (+22%); >280,000 housing (+8%) Read it