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What people ask for

How many people ask Front Door for each kind of help, where, and when. We keep only counts. We never keep what anyone wrote or who they are.

Staff time and money savedOpen dataFor agencies

Demo dataDemo data, modeled from public data on when people look for help. Our own counts replace it as they grow.

Nothing here is a real count of people. The patterns through the year come from published government and 211 data. The size is made up.

How the demo is madeShow our own counts

Demo data. In the last 12 months, people in Louisiana asked most about Housing (51%), then Money (17%) and Food (13%). Rising fastest from the week before: Money, up 3%.

Choose what to show

Louisiana, Oct 13, 2025 to Oct 11, 2026

QuestionsDemo data
26,261

0% vs the week before

Needed help this weekDemo data
7,709
Unmet needDemo dataNo program and no listed place nearby fit
3,644

Over time. Questions each week, by kind of help.

Demo data

On a phone, the chart shows the last 13. The table has every one.

See the numbers
FoodHousingHealthMoneyCareWorkEducationOther (legal help, safety)Total
Week of Oct 13712842466Under 10Under 10Under 10Under 10511
Week of Oct 20742702465Under 10Under 10Under 10Under 10501
Week of Oct 27762582365Under 10Under 10Under 10Under 10493
Week of Nov 3812462466Under 10Under 10Under 10Under 10489
Week of Nov 10862332368Under 10Under 10Under 10Under 10486
Week of Nov 17872272368Under 10Under 10Under 10Under 10483
Week of Nov 24882232366Under 10Under 10Under 10Under 10481
Week of Dec 1862182366Under 10Under 10Under 10Under 10477
Week of Dec 8862112365Under 10Under 10Under 10Under 10470
Week of Dec 15862152468Under 10Under 10Under 10Under 10479
Week of Dec 22752222473Under 10Under 10Under 10Under 10475
Week of Dec 29682282475Under 10Under 10Under 10Under 10475
Week of Jan 5612242780Under 10Under 10Under 10Under 10473
Week of Jan 12542292783Under 10Under 10Under 10Under 10474
Week of Jan 19532252789Under 10Under 10Under 10Under 10473
Week of Jan 265322624102Under 10Under 10Under 10Under 10486
Week of Feb 25222023105Under 10Under 10Under 10Under 10476
Week of Feb 94821322124Under 10Under 10Under 10Under 10484
Week of Feb 164722022125Under 10Under 10Under 10Under 10490
Week of Feb 235322523126Under 10Under 10Under 10Under 10502
Week of Mar 25123023126Under 10Under 10Under 10Under 10507
Week of Mar 95523423126Under 10Under 10Under 10Under 10517
Week of Mar 165523823124Under 10Under 10Under 10Under 10517
Week of Mar 235824923133Under 10Under 10Under 10Under 10536
Week of Mar 305826024137Under 10Under 10Under 10Under 10550
Week of Apr 66027224146Under 10Under 10Under 10Under 10570
Week of Apr 136028123149Under 10Under 10Under 10Under 10581
Week of Apr 206127923129Under 10Under 10Under 10Under 10560
Week of Apr 276228023108Under 10Under 10Under 10Under 10543
Week of May 4632802286Under 10Under 10Under 10Under 10524
Week of May 11632812367Under 10Under 10Under 10Under 10506
Week of May 18662812264Under 10Under 10Under 10Under 10506
Week of May 25652882366Under 10Under 10Under 10Under 10515
Week of Jun 1702852264Under 10Under 10Under 10Under 10514
Week of Jun 8722852266Under 10Under 10Under 10Under 10518
Week of Jun 15722872263Under 10Under 10Under 10Under 10514
Week of Jun 22692812365Under 1014Under 10Under 10511
Week of Jun 29662822365Under 1015Under 10Under 10512
Week of Jul 6632872365Under 1014Under 10Under 10516
Week of Jul 13632852464Under 1014Under 10Under 10514
Week of Jul 20632852467Under 1012Under 10Under 10518
Week of Jul 27632852467Under 1011Under 10Under 10517
Week of Aug 3632832466Under 1011Under 10Under 10513
Week of Aug 10652832467Under 1010Under 10Under 10515
Week of Aug 17682832467Under 10Under 10Under 10Under 10516
Week of Aug 24732852469Under 10Under 10Under 10Under 10518
Week of Aug 31742852368Under 10Under 10Under 10Under 10515
Week of Sep 7782812367Under 10Under 10Under 10Under 10508
Week of Sep 14822802366Under 10Under 10Under 10Under 10506
Week of Sep 21772832265Under 10Under 10Under 10Under 10504
Week of Sep 28742812267Under 10Under 10Under 10Under 10504
Week of Oct 5582421955Under 10Under 10Under 10Under 10418

Ranked. Kinds of help, most asked first, with the change from the week before.

  1. 01Housing13,41851% of allâ–¼ -1%
  2. 02Money4,34917% of allâ–² +3%
  3. 03Food3,47513% of allâ–¼ -4%
  1. 04Legal help2,88011% of allâ–² +2%
  2. 05Health1,2115% of all0%
  3. 06Work6763% of allNot enough
  4. 07Safety1941% of allNot enough
  5. 08Education58<1% of allNot enough

Change compares the week of Sep 28 with the week of Sep 21. It shows only when both weeks have 10 or more.

See the numbers
Kind of helpQuestionsChange from the week beforeUnmet
Housing13,418-1%2,626
Money4,349+3%436
Food3,475-4%11
Legal help2,880+2%571
Health1,2110%Under 10
Work676Under 10
Safety194Under 10
Education58Under 10

By month. Each kind of help's share of all questions, month by month.

Demo data

See the numbers
FoodHousingHealthMoneyCareWorkEducationOther (legal help, safety)
November 202518%48%5%14%Under 103%Under 1013%
December 202517%46%5%15%Under 104%Under 1014%
January 202612%47%6%19%Under 104%Under 1013%
February 202610%45%5%25%Under 103%Under 1013%
March 202611%46%4%25%Under 102%Under 1012%
April 202611%49%4%24%Under 102%Under 1010%
May 202613%55%4%14%Under 102%Under 1012%
June 202614%55%4%13%Under 103%Under 10Under 10
July 202612%55%5%13%Under 102%1%11%
August 202613%55%5%13%Under 102%Under 10Under 10
September 202615%56%4%13%Under 10Under 10Under 10Under 10
October 202614%58%5%13%Under 10Under 10Under 10Under 10
  1. 01Housing13,41851.1%
  2. 02Money4,34916.6%
  3. 03Food3,47513.2%
  4. 04Other (legal help, safety)3,07411.7%
  5. 05Health1,2114.6%
  6. 06Work6762.6%
  7. 07Education580.2%
  8. CareFewer than 10

Where. Questions by county in Louisiana.

Demo data

Shading

  • Most questions
  • More
  • Some
  • Fewer
  • Fewer than 10, or none

Most questions

  1. 01East Baton Rouge Parish2,7620%
  2. 02Jefferson Parish2,618â–² +2%
  3. 03Orleans Parish2,2130%
  4. 04St. Tammany Parish1,6970%
  5. 05Lafayette Parish1,534â–¼ -3%
  6. 06Caddo Parish1,3400%
  7. 07Calcasieu Parish1,2230%
  8. 08Ouachita Parish9350%
  9. 09Livingston Parish915â–² +6%
  10. 10Tangipahoa Parish845â–² +7%
  11. 11Ascension Parish8180%
  12. 12Bossier Parish8010%
  13. 13Rapides Parish7620%
  14. 14Terrebonne Parish626â–¼ -8%
  15. 15Lafourche Parish5610%
See the numbers: County
CountyQuestionsThis weekUnmet
East Baton Rouge Parish2,762936442
Jefferson Parish2,618859419
Orleans Parish2,213746351
St. Tammany Parish1,697523279
Lafayette Parish1,534477260
Caddo Parish1,340439230
Calcasieu Parish1,223406209
Ouachita Parish935328136
Livingston Parish915328135
Tangipahoa Parish845301136
Ascension Parish818289121
Bossier Parish801288129
Rapides Parish762282112
Terrebonne Parish62619376
Lafourche Parish56115361
St. Landry Parish46111452
Iberia Parish3668552
Acadia Parish3446852
Vermilion Parish3366552
St. Martin Parish3085347
St. Charles Parish3045342
Lincoln Parish2975240
Vernon Parish2945437
St. Mary Parish2915233
Washington Parish2895432
St. Bernard Parish2865234
St. John the Baptist Parish2455212
Avoyelles Parish2285211
Natchitoches Parish2075217
Beauregard Parish20552Under 10
Webster Parish2025210
Evangeline Parish15547Under 10
Jefferson Davis Parish15046Under 10
Iberville Parish12035Under 10
West Baton Rouge Parish11333Under 10
De Soto Parish10830Under 10
Morehouse Parish74Under 10Under 10
Allen Parish66Under 10Under 10
Grant Parish66Under 10Under 10
Plaquemines Parish66Under 10Under 10
Sabine Parish66Under 10Under 10
Assumption Parish64Under 10Under 10
Pointe Coupee Parish63Under 10Under 10
Richland Parish63Under 10Under 10
St. James Parish63Under 10Under 10
Union Parish63Under 10Under 10
Concordia Parish62Under 10Under 10
East Feliciana Parish62Under 10Under 10
Franklin Parish59Under 10Under 10
Bienville Parish52Under 10Under 10
Claiborne Parish52Under 10Under 10
Jackson Parish52Under 10Under 10
LaSalle Parish52Under 10Under 10
West Feliciana Parish52Under 10Under 10
Winn Parish52Under 10Under 10
St. Helena Parish49Under 10Under 10
Caldwell Parish29Under 10Under 10
Madison Parish28Under 10Under 10
West Carroll Parish28Under 10Under 10
Catahoula Parish19Under 10Under 10

Rows that say fewer than 10 are hidden on purpose. When only one row would be hidden, a second one is hidden too, so it cannot be worked out from the total.

Urgent and unmet. The share of questions each week that needed help this week, and the share nothing fit.

Demo data

See the numbers
Needed help this weekUnmet need
Week of Oct 1331%13%
Week of Oct 2030%15%
Week of Oct 2730%14%
Week of Nov 330%14%
Week of Nov 1028%12%
Week of Nov 1728%12%
Week of Nov 2428%13%
Week of Dec 129%13%
Week of Dec 829%13%
Week of Dec 1529%13%
Week of Dec 2229%13%
Week of Dec 2929%14%
Week of Jan 528%13%
Week of Jan 1229%13%
Week of Jan 1929%14%
Week of Jan 2629%13%
Week of Feb 228%14%
Week of Feb 928%15%
Week of Feb 1628%14%
Week of Feb 2329%13%
Week of Mar 229%14%
Week of Mar 928%15%
Week of Mar 1628%14%
Week of Mar 2329%15%
Week of Mar 3030%14%
Week of Apr 629%14%
Week of Apr 1329%15%
Week of Apr 2030%14%
Week of Apr 2730%14%
Week of May 430%15%
Week of May 1130%15%
Week of May 1831%15%
Week of May 2531%15%
Week of Jun 130%15%
Week of Jun 829%14%
Week of Jun 1531%15%
Week of Jun 2230%14%
Week of Jun 2930%15%
Week of Jul 629%14%
Week of Jul 1329%13%
Week of Jul 2030%14%
Week of Jul 2730%15%
Week of Aug 330%14%
Week of Aug 1029%14%
Week of Aug 1729%14%
Week of Aug 2431%15%
Week of Aug 3131%15%
Week of Sep 730%14%
Week of Sep 1430%15%
Week of Sep 2132%13%
Week of Sep 2831%14%
Week of Oct 530%15%

Each kind of help. Questions each week for each kind of help, on its own scale.

Demo data

  • Food

  • Housing

  • Health

  • Money

  • Work

  • Legal help

See the numbers for every kind of help
FoodHousingHealthMoneyWorkLegal help
Week of Oct 13712842466Under 1051
Week of Oct 20742702465Under 1052
Week of Oct 27762582365Under 1055
Week of Nov 3812462466Under 1054
Week of Nov 10862332368Under 1057
Week of Nov 17872272368Under 1058
Week of Nov 24882232366Under 1061
Week of Dec 1862182366Under 1063
Week of Dec 8862112365Under 1063
Week of Dec 15862152468Under 1063
Week of Dec 22752222473Under 1060
Week of Dec 29682282475Under 1060
Week of Jan 5612242780Under 1058
Week of Jan 12542292783Under 1058
Week of Jan 19532252789Under 1058
Week of Jan 265322624102Under 1061
Week of Feb 25222023105Under 1057
Week of Feb 94821322124Under 1057
Week of Feb 164722022125Under 1058
Week of Feb 235322523126Under 1059
Week of Mar 25123023126Under 1061
Week of Mar 95523423126Under 1063
Week of Mar 165523823124Under 1061
Week of Mar 235824923133Under 1057
Week of Mar 305826024137Under 1055
Week of Apr 66027224146Under 1053
Week of Apr 136028123149Under 1052
Week of Apr 206127923129Under 1053
Week of Apr 276228023108Under 1054
Week of May 4632802286Under 1055
Week of May 11632812367Under 1056
Week of May 18662812264Under 1057
Week of May 25652882366Under 1056
Week of Jun 1702852264Under 1056
Week of Jun 8722852266Under 1056
Week of Jun 15722872263Under 1054
Week of Jun 226928123651454
Week of Jun 296628223651554
Week of Jul 66328723651455
Week of Jul 136328524641454
Week of Jul 206328524671257
Week of Jul 276328524671157
Week of Aug 36328324661155
Week of Aug 106528324671056
Week of Aug 17682832467Under 1056
Week of Aug 24732852469Under 1052
Week of Aug 31742852368Under 1051
Week of Sep 7782812367Under 1047
Week of Sep 14822802366Under 1043
Week of Sep 21772832265Under 1046
Week of Sep 28742812267Under 1047
Week of Oct 5582421955Under 1034

How we count. What each number means and what we keep.

A question
When someone asks Front Door their first question, our matching service sorts it: the kind of help, and whether they need it this week. We add one to the count for that kind of help, place and week.
The place
The ZIP code or county the person gave us, if they gave one. We never use an address, a city block or a phone location.
What we keep
The count, and nothing else: not the words, not a name, not an account, not a browser or network address.
Unmet need
No state or federal program fit the question well, and we list no office, nonprofit or food site for that kind of help in the person's county.
Small counts
Any count under 10 shows as fewer than 10, in the charts too. When only one count in a list would be hidden, we hide a second one too.
Not counted
The demo site, questions about Front Door itself, crisis questions and letters.
Weeks
Weeks start on Monday, in UTC. The page reads the counts again at most every 15 minutes.

Read our privacy page

How the demo is made

The demo is a model, not a count. It shows what this page will look like and the kinds of patterns to expect, until our own counts are large enough to replace it.

  • Size: the model assumes 40,000 questions a week across the country. That number is made up so the charts have something to show.
  • Kinds of help: each kind gets a share of all questions and a month by month pattern, read from the published sources below.
  • Places: each state gets its share by population (Census county estimates for 2024), and each county its share of its state.
  • Housing mixes rent help, which is steady through the year, with help paying utility bills, which rises in winter in colder states and in summer in hotter ones.
  • Urgent and unmet shares in the demo are made up, to show how those charts read.
  • A small fixed wobble keeps each week from looking drawn with a ruler. The same choice always draws the same numbers.

Search trends

We looked for Google Trends numbers for searches like food stamps, SNAP, rent help, Medicaid, child care help, utility help, unemployment, food bank and WIC, in English and Spanish. Google does not allow automated reading of its Trends pages, and Google has not published a dataset for these searches, so we did not use Trends. The demo is modeled from published government and 211 data instead, listed below.

Where each pattern comes from

Food
Food help rises in September and again in November and December, and is lowest in February. From the share of 211 requests that were about food, month by month, 2022 to 2024 (Western Pennsylvania's open 211 data, the only month-by-month 211 data we found). In November 2025 many states paid partial SNAP benefits during the federal shutdown; the model does not add that event.
Housing
Rent help peaks in January and again from August to October, with a dip in November, following eviction filings in 43 cities and counties tracked by the Eviction Lab, Tacoma among them. About a third of housing questions are about utility bills (211's national split of housing and utility requests in 2025). In colder states that part follows heating help, highest in January and February; in hotter states it follows help with electric bills, higher from spring to fall; states in between get half of each. The shapes come from 211 requests in Western Pennsylvania, where a winter shutoff ban moves electric requests to spring, so the cooling shape is rough.
Health
Medicaid and CHIP applications are steady through the year, highest in January, from CMS application data for 2018, 2019, 2024 and 2025 (the pandemic years are left out). Marketplace open enrollment, November 1 to January 15, adds to it in Washington.
Money
Money mixes steady cash help with the tax season: a quarter of it follows when people file federal returns (IRS 2025 filing season counts, most from February to April), when Washington's Working Families Tax Credit also opens. The other three quarters are kept flat, because we found no monthly pattern for cash help.
Care
Child care help climbs from May and peaks in August, before school starts, from the share of 211 requests about child care, 2022 to 2024 (Western Pennsylvania; a small sample).
Education
Education help, mostly school supplies, is about three times as high in July and August, from the share of 211 requests about education, 2022 to 2024 (Western Pennsylvania).
Work
Unemployment help peaks in January, rises again in early July and in December, and is lowest in September, from new unemployment claims (not seasonally adjusted) in every state, 2012 to 2019 and 2022 to 2025, Department of Labor.
Legal help
Legal help is close to flat through the year, from the share of 211 requests about legal help, 2022 to 2024 (Western Pennsylvania).
Safety
Safety is close to flat through the year, from 211 requests about domestic violence, 2022 to 2024 (Western Pennsylvania). National hotline research finds calls do not rise over the holidays, so the model adds no holiday spike.

How questions split between kinds of help: housing (with utilities) 48% and food 13%, from United Way's national 211 numbers for 2025 (19 million referrals). The rest is split the way 211 requests split in Western Pennsylvania in 2024, the only full breakdown we found. 211 is a phone line for local help, so Front Door's own mix will differ; our counts will show how.

Sources

  1. 1. 2-1-1 Requests/Referrals (2023-2025) and 2-1-1 Requests (2020-2023). United Way of Southwestern Pennsylvania, hosted by Western Pennsylvania Regional Data Center (WPRDC); license CC BY, historical, coverage 2020-01-01 to 2025-08-27. calendar 2024 rows, level_1/level_2 classification counts Read it
  2. 2. States scramble to send full SNAP food benefits to millions of people after government shutdown ends. Associated Press (Geoff Mulvihill, David A. Lieb), via WHYY, 2025-11-13. 42 million people on SNAP; 'about two-thirds of states had issued only partial benefits or none at all'; USDA guidance Thursday Nov 13 to issue full November allotments Read it
  3. 3. Using 211 Data to Gauge Eighth District Economic Conditions. Federal Reserve Bank of St. Louis, On the Economy (Summers-Gabr, Rodgers), 2026-02-09. Figure 3 text: food assistance requests rose in October 2025, more-substantial increases in November; data from 211 Counts dashboards for AR, IL, KY, MO, TN Read it
  4. 4. Eviction Tracking System: Version 3.0, all sites monthly data. The Eviction Lab, Princeton University (Hepburn, Haas, et al.), 2026 (file downloaded 2026-10-10). columns city, month, filings_2020, filings_avg, filings_avg_prepandemic_baseline. Download page: https://dev.evictionlab.org/eviction-tracking/get-the-data/ (no license stated; footer 'All rights reserved'; cite as Hepburn, Haas, et al., Eviction Tracking System: Version 3.0, Princeton University, 2026). Read it
  5. 5. A New Baseline: Changes to Our Eviction Metrics. The Eviction Lab, 2025-05-08. baseline moved to average of same months across 2023 and 2024 Read it
  6. 6. Preliminary Analysis: Eviction Filing Patterns in 2022. The Eviction Lab (Vallejo, Haas, Hepburn), 2023-03-09. text: Q4 decline 'follows a predictable seasonal pattern'; Jan 2022 ~78,000 filings, Aug 2022 >114,000 Read it
  7. 7. State Medicaid and CHIP Applications, Eligibility Determinations, and Enrollment Data (Performance Indicator dataset), September 2026 release. CMS (data.medicaid.gov), catalog record on data.gov, modified 2026-09-25. columns 'New Applications Submitted to Medicaid and CHIP Agencies' and 'Applications for Financial Assistance Submitted to the State Based Marketplace'; license U.S. Government Works (https://www.usa.gov/government-works); dataset id 6165f45b-ca93-5bb5-9d06-db29c692a360 Read it
  8. 8. Dates and deadlines for 2027 health insurance. HealthCare.gov (CMS), accessed 2026-10-10. 'Starting November 1, you can apply for 2027 coverage'; January 15 last day; enroll by December 15 for January 1 start Read it
  9. 9. Washington health insurance marketplace. healthinsurance.org, 2026-10-05. 'open enrollment period for 2027 coverage runs from November 1, 2026 through January 15, 2027 in Washington' Read it
  10. 10. 2025 Filing season statistics, weeks ending Jan 31, Feb 28, Mar 28, May 2, Oct 17 2025. IRS Newsroom, 2025. 'Total returns received' row. Other pages: https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-jan-31-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-feb-28-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-march-28-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-may-2-2025 Read it
  11. 11. Working Families Tax Credit application window opens Feb. 1. Washington State Department of Revenue, 2026-01-29. window begins Feb 1, 2026 for tax year 2025; accepted through Dec 31, 2029; up to $1,330; over 675,000 refunds totaling more than $491.4 million since 2023 Read it
  12. 12. Working Families Tax Credit Program, 2025 Report to the Legislature. Washington State Department of Revenue, 2025-12-29. page 2: program begins accepting applications each year on February 1; page 3 Table 2: TY2024 approvals 284,416 (MeF 253,210, MyDOR 28,949, paper 2,257) Read it
  13. 13. IR-2016-143 (archival): refunds claiming EITC or ACTC held until at least Feb. 15. IRS, 2016-10-28. PATH Act refund hold statement Read it
  14. 14. You can begin filing your taxes on Jan. 26 this year. PBS NewsHour, 2026-01-08. 2026 filing season start Jan 26; deadline April 15 Read it
  15. 15. ETA 539 weekly claims data, ar539.csv (state-level, NSA, 1971 to present). U.S. Department of Labor, Employment and Training Administration, Office of Unemployment Insurance, downloaded 2026-10-10, latest week ending 2026-10-03. columns st, rptdate, c3 (initial claims). Example values: US sum week ending 2025-01-11 = 351,735 (2025 high), 2025-09-27 = 178,555 (2025 low); 2025-12-06 = 313,815; 2025-07-12 = 260,103. WA c3 week ending 2026-09-26 = 4,365. Read it
  16. 16. Unemployment Insurance Weekly Claims news release. U.S. Department of Labor, 2026-10-08. page 2 Unadjusted Data: 170,333 NSA initial claims week ending Oct 3; seasonal factors expected +8.7% from prior week. State table: Washington advance 4,814, prior week 4,534. Used to validate the CSV. Read it
  17. 17. Education Department opens 2027-28 FAFSA early, marking program's earliest launch. The National News Desk (Emma Koppelman), via KATU, 2026-09-24. form already open at StudentAid.gov; traditional opening Oct 1; previous earliest Sept 24, 2025; FAFSA Simplification Act requires availability by Oct 1 Read it
  18. 18. The Effect of Holidays on Calls to the National Domestic Violence Hotline: Comparing Average Call Volume. National Resource Center on Domestic Violence (VAWnet), 2020-11-20. description: 'the number of calls actually decreases during the holidays, including on New Year's Eve and New Year's Day' (2004-2019 data in linked PDFs, not opened) Read it
  19. 19. #CallUtilitiesNow: PUC urges consumers to contact utilities as winter termination moratorium ends March 31, 2023. Pennsylvania Public Utility Commission, 2023-03-28. 'Between December 1st and March 31st' no shutoffs to income-eligible households; electric, gas, heat-related water Read it
  20. 20. WAC 480-100-143 Winter low-income payment program. Washington State Legislature, current code, accessed 2026-10-10. 'between November 15th and March 15th' utility may not disconnect residential space heating if customer meets conditions (notify, self-certify income, apply for energy assistance, pay plan) Read it
  21. 21. LIHEAP. Washington State Department of Commerce, accessed 2026-10-10. program year Oct 1 to Sep 30; apply once per program year through local agency; income up to 150% FPL Read it
  22. 22. Nearly 1 million assistance calls made to 211 in August. The Source, Washington University in St. Louis (Neil Schoenherr), 2023-09-20. ~150,000 utility payment requests Aug 2023 (+22% vs July); Kreuter: utility payments a particular challenge in late summer Read it
  23. 23. 211 helpline data reveals most pressing U.S. community needs (2025 data). United Way Worldwide, 2026-03-31. 19 million referrals; housing 6 million, 31%; utilities 3.1 million; food 2.5 million; 27 states where housing+utilities > half Read it
  24. 24. The Facts About 211: 2025 Impact Snapshot. United Way Worldwide, 2026. housing 6M (30%), utilities 3.1M, food 2.5M; ranks #4-#7 without counts Read it
  25. 25. 211 helpline data reveals most pressing U.S. community needs (2024 data). United Way Worldwide, 2025-03-26. 16.8M requests, >18M referrals; housing 5.6M, utilities 2.9M, food 2.5M; housing+utilities 47% Read it
  26. 26. Calls to 211 helpline rise in August to the highest level of 2023. Health Communication Research Lab, Washington University in St. Louis (Garg, Golla, Kreuter), 2023-09-09. 872,079 calls Aug vs 785,654 Jul; ~150,000 utility payment requests (+22%); >280,000 housing (+8%) Read it