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What people ask for

How many people ask Front Door for each kind of help, where, and when. We keep only counts. We never keep what anyone wrote or who they are.

Staff time and money savedOpen dataFor agencies

Demo dataDemo data, modeled from public data on when people look for help. Our own counts replace it as they grow.

Nothing here is a real count of people. The patterns through the year come from published government and 211 data. The size is made up.

How the demo is madeShow our own counts

Demo data. In the last 12 months, people in Michigan asked most about Housing (50%), then Money (16%) and Food (13%). Rising fastest from the week before: Work, up 12%.

Choose what to show

Michigan, Oct 13, 2025 to Oct 11, 2026

QuestionsDemo data
59,253

▲ +2% vs the week before

Needed help this weekDemo data
18,353
Unmet needDemo dataNo program and no listed place nearby fit
8,964

Over time. Questions each week, by kind of help.

Demo data

On a phone, the chart shows the last 13. The table has every one.

See the numbers
FoodHousingHealthMoneyCareWorkEducationOther (legal help, safety)Total
Week of Oct 1315359660150Under 1028Under 101281,119
Week of Oct 2016359558147Under 1030Under 101281,126
Week of Oct 2717359057145Under 1030Under 101321,131
Week of Nov 318057556149Under 1032Under 101381,134
Week of Nov 1019356454149Under 1032Under 101431,139
Week of Nov 1719656855149Under 1033Under 101491,154
Week of Nov 2420059857150Under 1036Under 101521,197
Week of Dec 120059157150Under 1037Under 101531,191
Week of Dec 820160058151Under 1039Under 101571,209
Week of Dec 1519362660152Under 1039Under 101571,230
Week of Dec 2216965860160Under 1042Under 101531,246
Week of Dec 2915068963169Under 1043Under 101511,269
Week of Jan 514273166175Under 1045Under 101491,312
Week of Jan 1212076969184Under 1047Under 101451,339
Week of Jan 1911876065206Under 1043Under 101411,336
Week of Jan 2611573661232Under 1040Under 101441,331
Week of Feb 211475259246Under 1037Under 101421,353
Week of Feb 911373657265Under 1034Under 101411,349
Week of Feb 1611271256275Under 1034Under 101431,334
Week of Feb 2311467155277Under 1032Under 101471,298
Week of Mar 212161858268Under 1029Under 101531,250
Week of Mar 912359258269Under 1027Under 101541,226
Week of Mar 1612856658281Under 1030Under 101511,217
Week of Mar 2312754560292Under 1028Under 101431,198
Week of Mar 3013153259308Under 1029Under 101351,198
Week of Apr 613450859320Under 1031Under 101311,187
Week of Apr 1313548858332Under 1033Under 101271,177
Week of Apr 2013648358286Under 1030Under 101281,125
Week of Apr 2713948557247Under 1030Under 101331,095
Week of May 414449653201Under 1031Under 101361,065
Week of May 1114348454154Under 1030Under 101391,008
Week of May 1814848552148Under 1029Under 101391,005
Week of May 2515048754147Under 1029Under 101321,003
Week of Jun 115548455147Under 1031Under 101361,012
Week of Jun 816348955148Under 1032Under 101321,023
Week of Jun 1516249455150Under 1033Under 101311,031
Week of Jun 2215950056146Under 1031Under 101301,032
Week of Jun 2915550357145Under 103112Under 101,036
Week of Jul 614150059149Under 103415Under 101,033
Week of Jul 1313850460148Under 103419Under 101,039
Week of Jul 2014350959148Under 103019Under 101,046
Week of Jul 2714351359148Under 102919Under 101,050
Week of Aug 314351561142Under 103018Under 101,046
Week of Aug 1014751960141Under 102617Under 101,050
Week of Aug 1715251860141Under 102416Under 101,047
Week of Aug 2415751957150Under 1025Under 101291,051
Week of Aug 3116351456150Under 1024Under 101241,040
Week of Sep 717351053153Under 1024Under 101181,037
Week of Sep 1417951654152Under 1025Under 101141,044
Week of Sep 2117353654150Under 1025Under 101211,063
Week of Sep 2816755956149Under 1028Under 101201,083
Week of Oct 513549949126Under 1022Under 10Under 10939

Ranked. Kinds of help, most asked first, with the change from the week before.

  1. 01Housing29,58750% of all▲ +4%
  2. 02Money9,71716% of all▼ -1%
  3. 03Food7,82613% of all▼ -3%
  1. 04Legal help6,48011% of all▼ -1%
  2. 05Health2,9965% of all▲ +4%
  3. 06Work1,6573% of all▲ +12%
  4. 07Safety6421% of all0%
  5. 08Education230<1% of allNot enough
  6. 09Care118<1% of allNot enough

Change compares the week of Sep 28 with the week of Sep 21. It shows only when both weeks have 10 or more.

See the numbers
Kind of helpQuestionsChange from the week beforeUnmet
Housing29,587+4%6,071
Money9,717-1%1,127
Food7,826-3%240
Legal help6,480-1%1,326
Health2,996+4%117
Work1,657+12%75
Safety6420%Under 10
Education230Under 10
Care118Under 10

By month. Each kind of help's share of all questions, month by month.

Demo data

See the numbers
FoodHousingHealthMoneyCareWorkEducationOther (legal help, safety)
November 202517%50%5%13%Under 103%Under 1013%
December 202515%51%5%13%Under 103%Under 1013%
January 20269%56%5%15%Under 103%Under 10Under 10
February 20268%54%4%20%Under 103%Under 1011%
March 202610%47%5%23%Under 102%Under 1012%
April 202612%43%5%26%Under 103%Under 1011%
May 202614%48%5%16%Under 103%Under 1013%
June 202615%48%5%14%0%3%1%13%
July 202614%49%6%14%0%3%2%13%
August 202615%49%6%14%0%2%1%13%
September 202616%50%5%14%Under 102%Under 1011%
October 202614%53%5%13%Under 102%Under 10Under 10
  1. 01Housing29,58749.9%
  2. 02Money9,71716.4%
  3. 03Food7,82613.2%
  4. 04Other (legal help, safety)7,12212%
  5. 05Health2,9965.1%
  6. 06Work1,6572.8%
  7. 07Education2300.4%
  8. 08Care1180.2%

Where. Questions by county in Michigan.

Demo data

Shading

  • Most questions
  • More
  • Some
  • Fewer
  • Fewer than 10, or none

Most questions

  1. 01Wayne County10,810▲ +2%
  2. 02Oakland County7,930▲ +1%
  3. 03Macomb County5,372▲ +2%
  4. 04Kent County4,082▲ +3%
  5. 05Genesee County2,4580%
  6. 06Washtenaw County2,270▲ +2%
  7. 07Ottawa County1,8840%
  8. 08Ingham County1,748▲ +3%
  9. 09Kalamazoo County1,603▲ +4%
  10. 10Livingston County1,158▲ +5%
  11. 11Saginaw County1,1140%
  12. 12Muskegon County1,0650%
  13. 13St. Clair County9600%
  14. 14Jackson County9520%
  15. 15Monroe County931▲ +13%
See the numbers: County
CountyQuestionsThis weekUnmet
Wayne County10,8103,5931,890
Oakland County7,9302,5801,374
Macomb County5,3721,768901
Kent County4,0821,370694
Genesee County2,458822387
Washtenaw County2,270760339
Ottawa County1,884593303
Ingham County1,748560279
Kalamazoo County1,603499264
Livingston County1,158385195
Saginaw County1,114381177
Muskegon County1,065364168
St. Clair County960337149
Jackson County952335149
Monroe County931328147
Berrien County907316146
Calhoun County808293115
Allegan County73626399
Eaton County65821779
Bay County60618765
Grand Traverse County56315860
Lenawee County56115858
Lapeer County50212954
Midland County47611252
Clinton County45611453
Van Buren County42410953
Marquette County3729252
Montcalm County3709052
Shiawassee County3668452
Ionia County3658352
Barry County3577952
Isabella County3567952
St. Joseph County3447552
Tuscola County3215549
Newaygo County3155545
Cass County3115839
Branch County2835326
Hillsdale County2835223
Mecosta County2645225
Gratiot County2565221
Sanilac County2485213
Houghton County2345213
Chippewa County2185213
Delta County2165214
Wexford County1945210
Emmet County18352Under 10
Clare County14242Under 10
Huron County13842Under 10
Alpena County11532Under 10
Mason County11535Under 10
Oceana County10226Under 10
Charlevoix County9220Under 10
Dickinson County9119Under 10
Cheboygan County8916Under 10
Otsego County8917Under 10
Gladwin County8816Under 10
Manistee County8817Under 10
Iosco County8414Under 10
Antrim County7812Under 10
Osceola County7711Under 10
Roscommon County7710Under 10
Leelanau County75Under 10Under 10
Menominee County74Under 10Under 10
Ogemaw County68Under 10Under 10
Kalkaska County61Under 10Under 10
Benzie County58Under 10Under 10
Arenac County53Under 10Under 10
Crawford County52Under 10Under 10
Gogebic County52Under 10Under 10
Iron County52Under 10Under 10
Lake County52Under 10Under 10
Mackinac County52Under 10Under 10
Missaukee County52Under 10Under 10
Presque Isle County52Under 10Under 10
Alcona County48Under 10Under 10
Montmorency County39Under 10Under 10
Oscoda County20Under 10Under 10
Alger County18Under 10Under 10
Baraga County10Under 10Under 10
Schoolcraft County10Under 10Under 10

Rows that say fewer than 10 are hidden on purpose. When only one row would be hidden, a second one is hidden too, so it cannot be worked out from the total.

Urgent and unmet. The share of questions each week that needed help this week, and the share nothing fit.

Demo data

See the numbers
Needed help this weekUnmet need
Week of Oct 1331%15%
Week of Oct 2032%15%
Week of Oct 2732%15%
Week of Nov 332%16%
Week of Nov 1031%16%
Week of Nov 1731%15%
Week of Nov 2432%15%
Week of Dec 132%15%
Week of Dec 832%15%
Week of Dec 1532%15%
Week of Dec 2232%15%
Week of Dec 2932%16%
Week of Jan 532%16%
Week of Jan 1232%16%
Week of Jan 1932%16%
Week of Jan 2632%17%
Week of Feb 232%16%
Week of Feb 932%17%
Week of Feb 1632%16%
Week of Feb 2331%16%
Week of Mar 232%15%
Week of Mar 932%15%
Week of Mar 1631%15%
Week of Mar 2330%15%
Week of Mar 3030%15%
Week of Apr 630%15%
Week of Apr 1330%15%
Week of Apr 2029%15%
Week of Apr 2730%15%
Week of May 430%14%
Week of May 1131%14%
Week of May 1831%15%
Week of May 2531%15%
Week of Jun 131%14%
Week of Jun 831%14%
Week of Jun 1531%15%
Week of Jun 2230%14%
Week of Jun 2930%15%
Week of Jul 630%15%
Week of Jul 1330%15%
Week of Jul 2031%15%
Week of Jul 2731%15%
Week of Aug 329%15%
Week of Aug 1031%15%
Week of Aug 1731%15%
Week of Aug 2431%14%
Week of Aug 3130%14%
Week of Sep 731%15%
Week of Sep 1431%15%
Week of Sep 2131%15%
Week of Sep 2831%15%
Week of Oct 531%15%

Each kind of help. Questions each week for each kind of help, on its own scale.

Demo data

  • Food

  • Housing

  • Health

  • Money

  • Education

  • Work

  • Legal help

  • Safety

See the numbers for every kind of help
FoodHousingHealthMoneyEducationWorkLegal helpSafety
Week of Oct 1315359660150Under 102811513
Week of Oct 2016359558147Under 103011612
Week of Oct 2717359057145Under 103012012
Week of Nov 318057556149Under 103212513
Week of Nov 1019356454149Under 103213013
Week of Nov 1719656855149Under 103313613
Week of Nov 2420059857150Under 103613814
Week of Dec 120059157150Under 103713815
Week of Dec 820160058151Under 103914116
Week of Dec 1519362660152Under 103914215
Week of Dec 2216965860160Under 104213815
Week of Dec 2915068963169Under 104313714
Week of Jan 514273166175Under 104513910
Week of Jan 1212076969184Under 104713510
Week of Jan 1911876065206Under 104313110
Week of Jan 2611573661232Under 104013212
Week of Feb 211475259246Under 103713012
Week of Feb 911373657265Under 103412912
Week of Feb 1611271256275Under 103413112
Week of Feb 2311467155277Under 103213512
Week of Mar 212161858268Under 102913914
Week of Mar 912359258269Under 102714014
Week of Mar 1612856658281Under 103013714
Week of Mar 2312754560292Under 102813013
Week of Mar 3013153259308Under 102912312
Week of Apr 613450859320Under 103112110
Week of Apr 1313548858332Under 103311710
Week of Apr 2013648358286Under 103011711
Week of Apr 2713948557247Under 103012112
Week of May 414449653201Under 103112214
Week of May 1114348454154Under 103012415
Week of May 1814848552148Under 102912415
Week of May 2515048754147Under 102911913
Week of Jun 115548455147Under 103112313
Week of Jun 816348955148Under 103212111
Week of Jun 1516249455150Under 103312110
Week of Jun 2215950056146Under 103111911
Week of Jun 29155503571451231119Under 10
Week of Jul 6141500591491534120Under 10
Week of Jul 13138504601481934121Under 10
Week of Jul 20143509591481930123Under 10
Week of Jul 27143513591481929124Under 10
Week of Aug 3143515611421830123Under 10
Week of Aug 10147519601411726123Under 10
Week of Aug 17152518601411624119Under 10
Week of Aug 2415751957150Under 102511613
Week of Aug 3116351456150Under 102411212
Week of Sep 717351053153Under 102410711
Week of Sep 1417951654152Under 102510410
Week of Sep 2117353654150Under 102510912
Week of Sep 2816755956149Under 102810812
Week of Oct 513549949126Under 102296Under 10

How we count. What each number means and what we keep.

A question
When someone asks Front Door their first question, our matching service sorts it: the kind of help, and whether they need it this week. We add one to the count for that kind of help, place and week.
The place
The ZIP code or county the person gave us, if they gave one. We never use an address, a city block or a phone location.
What we keep
The count, and nothing else: not the words, not a name, not an account, not a browser or network address.
Unmet need
No state or federal program fit the question well, and we list no office, nonprofit or food site for that kind of help in the person's county.
Small counts
Any count under 10 shows as fewer than 10, in the charts too. When only one count in a list would be hidden, we hide a second one too.
Not counted
The demo site, questions about Front Door itself, crisis questions and letters.
Weeks
Weeks start on Monday, in UTC. The page reads the counts again at most every 15 minutes.

Read our privacy page

How the demo is made

The demo is a model, not a count. It shows what this page will look like and the kinds of patterns to expect, until our own counts are large enough to replace it.

  • Size: the model assumes 40,000 questions a week across the country. That number is made up so the charts have something to show.
  • Kinds of help: each kind gets a share of all questions and a month by month pattern, read from the published sources below.
  • Places: each state gets its share by population (Census county estimates for 2024), and each county its share of its state.
  • Housing mixes rent help, which is steady through the year, with help paying utility bills, which rises in winter in colder states and in summer in hotter ones.
  • Urgent and unmet shares in the demo are made up, to show how those charts read.
  • A small fixed wobble keeps each week from looking drawn with a ruler. The same choice always draws the same numbers.

Search trends

We looked for Google Trends numbers for searches like food stamps, SNAP, rent help, Medicaid, child care help, utility help, unemployment, food bank and WIC, in English and Spanish. Google does not allow automated reading of its Trends pages, and Google has not published a dataset for these searches, so we did not use Trends. The demo is modeled from published government and 211 data instead, listed below.

Where each pattern comes from

Food
Food help rises in September and again in November and December, and is lowest in February. From the share of 211 requests that were about food, month by month, 2022 to 2024 (Western Pennsylvania's open 211 data, the only month-by-month 211 data we found). In November 2025 many states paid partial SNAP benefits during the federal shutdown; the model does not add that event.
Housing
Rent help peaks in January and again from August to October, with a dip in November, following eviction filings in 43 cities and counties tracked by the Eviction Lab, Tacoma among them. About a third of housing questions are about utility bills (211's national split of housing and utility requests in 2025). In colder states that part follows heating help, highest in January and February; in hotter states it follows help with electric bills, higher from spring to fall; states in between get half of each. The shapes come from 211 requests in Western Pennsylvania, where a winter shutoff ban moves electric requests to spring, so the cooling shape is rough.
Health
Medicaid and CHIP applications are steady through the year, highest in January, from CMS application data for 2018, 2019, 2024 and 2025 (the pandemic years are left out). Marketplace open enrollment, November 1 to January 15, adds to it in Washington.
Money
Money mixes steady cash help with the tax season: a quarter of it follows when people file federal returns (IRS 2025 filing season counts, most from February to April), when Washington's Working Families Tax Credit also opens. The other three quarters are kept flat, because we found no monthly pattern for cash help.
Care
Child care help climbs from May and peaks in August, before school starts, from the share of 211 requests about child care, 2022 to 2024 (Western Pennsylvania; a small sample).
Education
Education help, mostly school supplies, is about three times as high in July and August, from the share of 211 requests about education, 2022 to 2024 (Western Pennsylvania).
Work
Unemployment help peaks in January, rises again in early July and in December, and is lowest in September, from new unemployment claims (not seasonally adjusted) in every state, 2012 to 2019 and 2022 to 2025, Department of Labor.
Legal help
Legal help is close to flat through the year, from the share of 211 requests about legal help, 2022 to 2024 (Western Pennsylvania).
Safety
Safety is close to flat through the year, from 211 requests about domestic violence, 2022 to 2024 (Western Pennsylvania). National hotline research finds calls do not rise over the holidays, so the model adds no holiday spike.

How questions split between kinds of help: housing (with utilities) 48% and food 13%, from United Way's national 211 numbers for 2025 (19 million referrals). The rest is split the way 211 requests split in Western Pennsylvania in 2024, the only full breakdown we found. 211 is a phone line for local help, so Front Door's own mix will differ; our counts will show how.

Sources

  1. 1. 2-1-1 Requests/Referrals (2023-2025) and 2-1-1 Requests (2020-2023). United Way of Southwestern Pennsylvania, hosted by Western Pennsylvania Regional Data Center (WPRDC); license CC BY, historical, coverage 2020-01-01 to 2025-08-27. calendar 2024 rows, level_1/level_2 classification counts Read it
  2. 2. States scramble to send full SNAP food benefits to millions of people after government shutdown ends. Associated Press (Geoff Mulvihill, David A. Lieb), via WHYY, 2025-11-13. 42 million people on SNAP; 'about two-thirds of states had issued only partial benefits or none at all'; USDA guidance Thursday Nov 13 to issue full November allotments Read it
  3. 3. Using 211 Data to Gauge Eighth District Economic Conditions. Federal Reserve Bank of St. Louis, On the Economy (Summers-Gabr, Rodgers), 2026-02-09. Figure 3 text: food assistance requests rose in October 2025, more-substantial increases in November; data from 211 Counts dashboards for AR, IL, KY, MO, TN Read it
  4. 4. Eviction Tracking System: Version 3.0, all sites monthly data. The Eviction Lab, Princeton University (Hepburn, Haas, et al.), 2026 (file downloaded 2026-10-10). columns city, month, filings_2020, filings_avg, filings_avg_prepandemic_baseline. Download page: https://dev.evictionlab.org/eviction-tracking/get-the-data/ (no license stated; footer 'All rights reserved'; cite as Hepburn, Haas, et al., Eviction Tracking System: Version 3.0, Princeton University, 2026). Read it
  5. 5. A New Baseline: Changes to Our Eviction Metrics. The Eviction Lab, 2025-05-08. baseline moved to average of same months across 2023 and 2024 Read it
  6. 6. Preliminary Analysis: Eviction Filing Patterns in 2022. The Eviction Lab (Vallejo, Haas, Hepburn), 2023-03-09. text: Q4 decline 'follows a predictable seasonal pattern'; Jan 2022 ~78,000 filings, Aug 2022 >114,000 Read it
  7. 7. State Medicaid and CHIP Applications, Eligibility Determinations, and Enrollment Data (Performance Indicator dataset), September 2026 release. CMS (data.medicaid.gov), catalog record on data.gov, modified 2026-09-25. columns 'New Applications Submitted to Medicaid and CHIP Agencies' and 'Applications for Financial Assistance Submitted to the State Based Marketplace'; license U.S. Government Works (https://www.usa.gov/government-works); dataset id 6165f45b-ca93-5bb5-9d06-db29c692a360 Read it
  8. 8. Dates and deadlines for 2027 health insurance. HealthCare.gov (CMS), accessed 2026-10-10. 'Starting November 1, you can apply for 2027 coverage'; January 15 last day; enroll by December 15 for January 1 start Read it
  9. 9. Washington health insurance marketplace. healthinsurance.org, 2026-10-05. 'open enrollment period for 2027 coverage runs from November 1, 2026 through January 15, 2027 in Washington' Read it
  10. 10. 2025 Filing season statistics, weeks ending Jan 31, Feb 28, Mar 28, May 2, Oct 17 2025. IRS Newsroom, 2025. 'Total returns received' row. Other pages: https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-jan-31-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-feb-28-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-march-28-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-may-2-2025 Read it
  11. 11. Working Families Tax Credit application window opens Feb. 1. Washington State Department of Revenue, 2026-01-29. window begins Feb 1, 2026 for tax year 2025; accepted through Dec 31, 2029; up to $1,330; over 675,000 refunds totaling more than $491.4 million since 2023 Read it
  12. 12. Working Families Tax Credit Program, 2025 Report to the Legislature. Washington State Department of Revenue, 2025-12-29. page 2: program begins accepting applications each year on February 1; page 3 Table 2: TY2024 approvals 284,416 (MeF 253,210, MyDOR 28,949, paper 2,257) Read it
  13. 13. IR-2016-143 (archival): refunds claiming EITC or ACTC held until at least Feb. 15. IRS, 2016-10-28. PATH Act refund hold statement Read it
  14. 14. You can begin filing your taxes on Jan. 26 this year. PBS NewsHour, 2026-01-08. 2026 filing season start Jan 26; deadline April 15 Read it
  15. 15. ETA 539 weekly claims data, ar539.csv (state-level, NSA, 1971 to present). U.S. Department of Labor, Employment and Training Administration, Office of Unemployment Insurance, downloaded 2026-10-10, latest week ending 2026-10-03. columns st, rptdate, c3 (initial claims). Example values: US sum week ending 2025-01-11 = 351,735 (2025 high), 2025-09-27 = 178,555 (2025 low); 2025-12-06 = 313,815; 2025-07-12 = 260,103. WA c3 week ending 2026-09-26 = 4,365. Read it
  16. 16. Unemployment Insurance Weekly Claims news release. U.S. Department of Labor, 2026-10-08. page 2 Unadjusted Data: 170,333 NSA initial claims week ending Oct 3; seasonal factors expected +8.7% from prior week. State table: Washington advance 4,814, prior week 4,534. Used to validate the CSV. Read it
  17. 17. Education Department opens 2027-28 FAFSA early, marking program's earliest launch. The National News Desk (Emma Koppelman), via KATU, 2026-09-24. form already open at StudentAid.gov; traditional opening Oct 1; previous earliest Sept 24, 2025; FAFSA Simplification Act requires availability by Oct 1 Read it
  18. 18. The Effect of Holidays on Calls to the National Domestic Violence Hotline: Comparing Average Call Volume. National Resource Center on Domestic Violence (VAWnet), 2020-11-20. description: 'the number of calls actually decreases during the holidays, including on New Year's Eve and New Year's Day' (2004-2019 data in linked PDFs, not opened) Read it
  19. 19. #CallUtilitiesNow: PUC urges consumers to contact utilities as winter termination moratorium ends March 31, 2023. Pennsylvania Public Utility Commission, 2023-03-28. 'Between December 1st and March 31st' no shutoffs to income-eligible households; electric, gas, heat-related water Read it
  20. 20. WAC 480-100-143 Winter low-income payment program. Washington State Legislature, current code, accessed 2026-10-10. 'between November 15th and March 15th' utility may not disconnect residential space heating if customer meets conditions (notify, self-certify income, apply for energy assistance, pay plan) Read it
  21. 21. LIHEAP. Washington State Department of Commerce, accessed 2026-10-10. program year Oct 1 to Sep 30; apply once per program year through local agency; income up to 150% FPL Read it
  22. 22. Nearly 1 million assistance calls made to 211 in August. The Source, Washington University in St. Louis (Neil Schoenherr), 2023-09-20. ~150,000 utility payment requests Aug 2023 (+22% vs July); Kreuter: utility payments a particular challenge in late summer Read it
  23. 23. 211 helpline data reveals most pressing U.S. community needs (2025 data). United Way Worldwide, 2026-03-31. 19 million referrals; housing 6 million, 31%; utilities 3.1 million; food 2.5 million; 27 states where housing+utilities > half Read it
  24. 24. The Facts About 211: 2025 Impact Snapshot. United Way Worldwide, 2026. housing 6M (30%), utilities 3.1M, food 2.5M; ranks #4-#7 without counts Read it
  25. 25. 211 helpline data reveals most pressing U.S. community needs (2024 data). United Way Worldwide, 2025-03-26. 16.8M requests, >18M referrals; housing 5.6M, utilities 2.9M, food 2.5M; housing+utilities 47% Read it
  26. 26. Calls to 211 helpline rise in August to the highest level of 2023. Health Communication Research Lab, Washington University in St. Louis (Garg, Golla, Kreuter), 2023-09-09. 872,079 calls Aug vs 785,654 Jul; ~150,000 utility payment requests (+22%); >280,000 housing (+8%) Read it