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What people ask for

How many people ask Front Door for each kind of help, where, and when. We keep only counts. We never keep what anyone wrote or who they are.

Staff time and money savedOpen dataFor agencies

Demo dataDemo data, modeled from public data on when people look for help. Our own counts replace it as they grow.

Nothing here is a real count of people. The patterns through the year come from published government and 211 data. The size is made up.

How the demo is madeShow our own counts

Demo data. In the last 12 months, people in Mississippi asked most about Housing (58%), then Money (16%) and Food (12%). Rising fastest from the week before: Legal help, up 5%.

Choose what to show

Mississippi, Oct 13, 2025 to Oct 11, 2026

QuestionsDemo data
14,839

▼ -1% vs the week before

Needed help this weekDemo data
3,679
Unmet needDemo dataNo program and no listed place nearby fit
1,671

Over time. Questions each week, by kind of help.

Demo data

On a phone, the chart shows the last 13. The table has every one.

See the numbers
FoodHousingHealthMoneyCareWorkEducationOther (legal help, safety)Total
Week of Oct 1332178Under 1032Under 10Under 10Under 10Under 10276
Week of Oct 2038172Under 1034Under 10Under 10Under 10Under 10282
Week of Oct 2741167Under 1034Under 10Under 10Under 10Under 10282
Week of Nov 346153Under 1033Under 10Under 10Under 10Under 10271
Week of Nov 1048148Under 1033Under 10Under 10Under 10Under 10269
Week of Nov 1750142Under 1033Under 10Under 10Under 10Under 10266
Week of Nov 2449140Under 1032Under 10Under 10Under 10Under 10261
Week of Dec 152141Under 1032Under 10Under 10Under 10Under 10270
Week of Dec 852139Under 1033Under 10Under 10Under 10Under 10270
Week of Dec 1549135Under 1032Under 10Under 10Under 10Under 10262
Week of Dec 2239140Under 1038Under 10Under 10Under 10Under 10263
Week of Dec 2936142Under 1041Under 10Under 10Under 10Under 10265
Week of Jan 532142Under 1044Under 10Under 10Under 10Under 10265
Week of Jan 1226149Under 1046Under 10Under 10Under 10Under 10268
Week of Jan 1925142Under 1053Under 10Under 10Under 10Under 10265
Week of Jan 2625142Under 1063Under 10Under 10Under 10Under 10273
Week of Feb 223143Under 1069Under 10Under 10Under 10Under 10277
Week of Feb 923139Under 1078Under 10Under 10Under 10Under 10281
Week of Feb 1622139Under 1079Under 10Under 10Under 10Under 10280
Week of Feb 2322139Under 1077Under 10Under 10Under 10Under 10277
Week of Mar 225144Under 1078Under 10Under 10Under 10Under 10287
Week of Mar 926146Under 1076Under 10Under 10Under 10Under 10290
Week of Mar 1626152Under 1081Under 10Under 10Under 10Under 10300
Week of Mar 2328157Under 1084Under 10Under 10Under 10Under 10308
Week of Mar 3028165Under 1087Under 10Under 10Under 10Under 10319
Week of Apr 629174Under 1092Under 10Under 10Under 10Under 10335
Week of Apr 1330179Under 1092Under 10Under 10Under 10Under 10339
Week of Apr 2030181Under 1081Under 10Under 10Under 10Under 10331
Week of Apr 2731182Under 1067Under 10Under 10Under 10Under 10320
Week of May 430177Under 1051Under 10Under 10Under 10Under 10296
Week of May 1131182Under 1036Under 10Under 10Under 10Under 10289
Week of May 1832181Under 1034Under 10Under 10Under 10Under 10286
Week of May 2534184Under 1032Under 10Under 10Under 10Under 10289
Week of Jun 134182Under 1032Under 10Under 10Under 10Under 10286
Week of Jun 836181Under 1032Under 10Under 10Under 10Under 10287
Week of Jun 1537179Under 1032Under 10Under 10Under 10Under 10286
Week of Jun 2235181Under 1033Under 10Under 10Under 10Under 10288
Week of Jun 2934181Under 1034Under 10Under 10Under 10Under 10288
Week of Jul 631185Under 1032Under 10Under 10Under 10Under 10286
Week of Jul 1330186Under 1032Under 10Under 10Under 10Under 10288
Week of Jul 2032187Under 1032Under 10Under 10Under 10Under 10291
Week of Jul 2732188Under 1032Under 10Under 10Under 10Under 10292
Week of Aug 333184Under 1034Under 10Under 10Under 10Under 10292
Week of Aug 1031181Under 1034Under 10Under 10Under 10Under 10287
Week of Aug 1734181Under 1034Under 10Under 10Under 10Under 10287
Week of Aug 2437184Under 1032Under 10Under 10Under 10Under 10289
Week of Aug 3142186Under 1033Under 10Under 10Under 10Under 10294
Week of Sep 744182Under 1034Under 10Under 10Under 10Under 10295
Week of Sep 1443184Under 1034Under 10Under 10Under 10Under 10292
Week of Sep 2142181Under 1031Under 10Under 10Under 10Under 10287
Week of Sep 2840178Under 1032Under 10Under 10Under 10Under 10284
Week of Oct 528146Under 1026Under 10Under 10Under 10Under 10228

Ranked. Kinds of help, most asked first, with the change from the week before.

  1. 01Housing8,57358% of all▼ -2%
  2. 02Money2,42216% of all▲ +3%
  3. 03Food1,78512% of all▼ -5%
  1. 04Legal help1,3739% of all▲ +5%
  2. 05Health4123% of allNot enough
  3. 06Work2602% of allNot enough
  4. 07Education14<1% of allNot enough

Change compares the week of Sep 28 with the week of Sep 21. It shows only when both weeks have 10 or more.

See the numbers
Kind of helpQuestionsChange from the week beforeUnmet
Housing8,573-2%1,349
Money2,422+3%121
Food1,785-5%Under 10
Legal help1,373+5%201
Health412Under 10
Work260Under 10
Education14Under 10

By month. Each kind of help's share of all questions, month by month.

Demo data

See the numbers
FoodHousingHealthMoneyCareWorkEducationOther (legal help, safety)
November 202518%55%3%12%Under 102%Under 10Under 10
December 202517%52%3%13%Under 102%Under 10Under 10
January 202610%54%4%19%Under 102%Under 10Under 10
February 20268%50%3%27%Under 102%Under 10Under 10
March 20269%51%2%27%Under 102%Under 10Under 10
April 20269%54%2%25%Under 102%Under 10Under 10
May 202611%62%Under 1013%Under 10Under 10Under 10Under 10
June 202612%63%2%11%Under 102%Under 10Under 10
July 202611%64%3%11%Under 10Under 10Under 10Under 10
August 202612%63%3%12%Under 10Under 10Under 10Under 10
September 202615%63%3%11%Under 101%Under 10Under 10
October 202612%64%Under 1011%Under 10Under 10Under 10Under 10
  1. 01Housing8,57357.8%
  2. 02Money2,42216.3%
  3. 03Food1,78512%
  4. 04Other (legal help, safety)1,3739.3%
  5. 05Health4122.8%
  6. 06Work2601.8%
  7. 07Education140.1%
  8. CareFewer than 10

Where. Questions by county in Mississippi.

Demo data

Shading

  • Most questions
  • More
  • Some
  • Fewer
  • Fewer than 10, or none

Most questions

  1. 01Harrison County1,260▲ +9%
  2. 02Hinds County1,254▼ -4%
  3. 03DeSoto County1,174▼ -4%
  4. 04Rankin County9550%
  5. 05Jackson County8880%
  6. 06Madison County6800%
  7. 07Lee County469
  8. 08Forrest County447
  9. 09Lauderdale County374
  10. 10Lamar County360
  11. 11Jones County355
  12. 12Pearl River County342
  13. 13Lafayette County340
  14. 14Lowndes County340
  15. 15Oktibbeha County306
See the numbers: County
CountyQuestionsThis weekUnmet
Harrison County1,260417215
Hinds County1,254403212
DeSoto County1,174389199
Rankin County955328144
Jackson County888306137
Madison County68022291
Lee County46911254
Forrest County44711053
Lauderdale County3749152
Lamar County3608852
Jones County3558452
Pearl River County3426552
Lafayette County3407652
Lowndes County3407352
Oktibbeha County3065448
Hancock County2915439
Warren County2735228
Washington County2675225
Pike County2365210
Lincoln County1975212
Alcorn County1925211
Marshall County19052Under 10
Monroe County17452Under 10
Panola County17051Under 10
Pontotoc County15548Under 10
Adams County11735Under 10
Neshoba County1173314
Bolivar County11333Under 10
Tate County11232Under 10
Union County11132Under 10
Copiah County11031Under 10
Scott County10730Under 10
Leflore County10227Under 10
George County9322Under 10
Simpson County9222Under 10
Prentiss County9020Under 10
Itawamba County8317Under 10
Marion County75Under 10Under 10
Yazoo County68Under 10Under 10
Sunflower County67Under 10Under 10
Leake County66Under 10Under 10
Grenada County65Under 10Under 10
Tippah County65Under 10Under 10
Coahoma County64Under 10Under 10
Newton County64Under 10Under 10
Wayne County63Under 10Under 10
Stone County62Under 10Under 10
Covington County59Under 10Under 10
Tishomingo County59Under 10Under 10
Clay County58Under 10Under 10
Attala County57Under 10Under 10
Winston County56Under 10Under 10
Chickasaw County54Under 10Under 10
Amite County52Under 10Under 10
Calhoun County52Under 10Under 10
Clarke County52Under 10Under 10
Greene County52Under 10Under 10
Holmes County52Under 10Under 10
Jasper County52Under 10Under 10
Lawrence County52Under 10Under 10
Perry County52Under 10Under 10
Smith County52Under 10Under 10
Tallahatchie County52Under 10Under 10
Walthall County52Under 10Under 10
Yalobusha County52Under 10Under 10
Jefferson Davis County51Under 10Under 10
Noxubee County40Under 10Under 10
Webster County39Under 10Under 10
Montgomery County33Under 10Under 10
Carroll County32Under 10Under 10
Tunica County28Under 10Under 10
Kemper County21Under 10Under 10
Choctaw County14Under 10Under 10
Wilkinson County10Under 10Under 10
Benton CountyUnder 10Under 10Under 10
Claiborne CountyUnder 10Under 10Under 10

Rows that say fewer than 10 are hidden on purpose. When only one row would be hidden, a second one is hidden too, so it cannot be worked out from the total.

Urgent and unmet. The share of questions each week that needed help this week, and the share nothing fit.

Demo data

See the numbers
Needed help this weekUnmet need
Week of Oct 1328%12%
Week of Oct 2024%11%
Week of Oct 2723%11%
Week of Nov 324%10%
Week of Nov 1023%10%
Week of Nov 1722%9%
Week of Nov 2422%10%
Week of Dec 122%11%
Week of Dec 822%12%
Week of Dec 1521%10%
Week of Dec 2223%11%
Week of Dec 2923%11%
Week of Jan 522%11%
Week of Jan 1224%11%
Week of Jan 1922%11%
Week of Jan 2622%11%
Week of Feb 221%12%
Week of Feb 922%12%
Week of Feb 1621%11%
Week of Feb 2323%11%
Week of Mar 223%12%
Week of Mar 923%11%
Week of Mar 1624%12%
Week of Mar 2323%11%
Week of Mar 3025%10%
Week of Apr 625%11%
Week of Apr 1325%12%
Week of Apr 2025%11%
Week of Apr 2725%11%
Week of May 425%12%
Week of May 1127%11%
Week of May 1827%12%
Week of May 2527%12%
Week of Jun 126%13%
Week of Jun 826%13%
Week of Jun 1527%11%
Week of Jun 2228%13%
Week of Jun 2928%12%
Week of Jul 627%13%
Week of Jul 1327%12%
Week of Jul 2028%11%
Week of Jul 2728%11%
Week of Aug 327%11%
Week of Aug 1027%12%
Week of Aug 1728%12%
Week of Aug 2428%11%
Week of Aug 3128%11%
Week of Sep 726%13%
Week of Sep 1426%11%
Week of Sep 2127%11%
Week of Sep 2826%10%
Week of Oct 525%12%

Each kind of help. Questions each week for each kind of help, on its own scale.

Demo data

  • Food

  • Housing

  • Money

  • Legal help

See the numbers for every kind of help
FoodHousingMoneyLegal help
Week of Oct 13321783221
Week of Oct 20381723425
Week of Oct 27411673427
Week of Nov 3461533326
Week of Nov 10481483327
Week of Nov 17501423328
Week of Nov 24491403228
Week of Dec 1521413231
Week of Dec 8521393332
Week of Dec 15491353232
Week of Dec 22391403830
Week of Dec 29361424130
Week of Jan 5321424430
Week of Jan 12261494628
Week of Jan 19251425328
Week of Jan 26251426328
Week of Feb 2231436928
Week of Feb 9231397828
Week of Feb 16221397928
Week of Feb 23221397728
Week of Mar 2251447828
Week of Mar 9261467629
Week of Mar 16261528128
Week of Mar 23281578427
Week of Mar 30281658727
Week of Apr 6291749227
Week of Apr 13301799225
Week of Apr 20301818126
Week of Apr 27311826727
Week of May 4301775127
Week of May 11311823628
Week of May 18321813428
Week of May 25341843227
Week of Jun 1341823226
Week of Jun 8361813226
Week of Jun 15371793226
Week of Jun 22351813327
Week of Jun 29341813427
Week of Jul 6311853225
Week of Jul 13301863225
Week of Jul 20321873224
Week of Jul 27321883224
Week of Aug 3331843425
Week of Aug 10311813425
Week of Aug 17341813425
Week of Aug 24371843224
Week of Aug 31421863322
Week of Sep 7441823423
Week of Sep 14431843420
Week of Sep 21421813121
Week of Sep 28401783222
Week of Oct 5281462619

How we count. What each number means and what we keep.

A question
When someone asks Front Door their first question, our matching service sorts it: the kind of help, and whether they need it this week. We add one to the count for that kind of help, place and week.
The place
The ZIP code or county the person gave us, if they gave one. We never use an address, a city block or a phone location.
What we keep
The count, and nothing else: not the words, not a name, not an account, not a browser or network address.
Unmet need
No state or federal program fit the question well, and we list no office, nonprofit or food site for that kind of help in the person's county.
Small counts
Any count under 10 shows as fewer than 10, in the charts too. When only one count in a list would be hidden, we hide a second one too.
Not counted
The demo site, questions about Front Door itself, crisis questions and letters.
Weeks
Weeks start on Monday, in UTC. The page reads the counts again at most every 15 minutes.

Read our privacy page

How the demo is made

The demo is a model, not a count. It shows what this page will look like and the kinds of patterns to expect, until our own counts are large enough to replace it.

  • Size: the model assumes 40,000 questions a week across the country. That number is made up so the charts have something to show.
  • Kinds of help: each kind gets a share of all questions and a month by month pattern, read from the published sources below.
  • Places: each state gets its share by population (Census county estimates for 2024), and each county its share of its state.
  • Housing mixes rent help, which is steady through the year, with help paying utility bills, which rises in winter in colder states and in summer in hotter ones.
  • Urgent and unmet shares in the demo are made up, to show how those charts read.
  • A small fixed wobble keeps each week from looking drawn with a ruler. The same choice always draws the same numbers.

Search trends

We looked for Google Trends numbers for searches like food stamps, SNAP, rent help, Medicaid, child care help, utility help, unemployment, food bank and WIC, in English and Spanish. Google does not allow automated reading of its Trends pages, and Google has not published a dataset for these searches, so we did not use Trends. The demo is modeled from published government and 211 data instead, listed below.

Where each pattern comes from

Food
Food help rises in September and again in November and December, and is lowest in February. From the share of 211 requests that were about food, month by month, 2022 to 2024 (Western Pennsylvania's open 211 data, the only month-by-month 211 data we found). In November 2025 many states paid partial SNAP benefits during the federal shutdown; the model does not add that event.
Housing
Rent help peaks in January and again from August to October, with a dip in November, following eviction filings in 43 cities and counties tracked by the Eviction Lab, Tacoma among them. About a third of housing questions are about utility bills (211's national split of housing and utility requests in 2025). In colder states that part follows heating help, highest in January and February; in hotter states it follows help with electric bills, higher from spring to fall; states in between get half of each. The shapes come from 211 requests in Western Pennsylvania, where a winter shutoff ban moves electric requests to spring, so the cooling shape is rough.
Health
Medicaid and CHIP applications are steady through the year, highest in January, from CMS application data for 2018, 2019, 2024 and 2025 (the pandemic years are left out). Marketplace open enrollment, November 1 to January 15, adds to it in Washington.
Money
Money mixes steady cash help with the tax season: a quarter of it follows when people file federal returns (IRS 2025 filing season counts, most from February to April), when Washington's Working Families Tax Credit also opens. The other three quarters are kept flat, because we found no monthly pattern for cash help.
Care
Child care help climbs from May and peaks in August, before school starts, from the share of 211 requests about child care, 2022 to 2024 (Western Pennsylvania; a small sample).
Education
Education help, mostly school supplies, is about three times as high in July and August, from the share of 211 requests about education, 2022 to 2024 (Western Pennsylvania).
Work
Unemployment help peaks in January, rises again in early July and in December, and is lowest in September, from new unemployment claims (not seasonally adjusted) in every state, 2012 to 2019 and 2022 to 2025, Department of Labor.
Legal help
Legal help is close to flat through the year, from the share of 211 requests about legal help, 2022 to 2024 (Western Pennsylvania).
Safety
Safety is close to flat through the year, from 211 requests about domestic violence, 2022 to 2024 (Western Pennsylvania). National hotline research finds calls do not rise over the holidays, so the model adds no holiday spike.

How questions split between kinds of help: housing (with utilities) 48% and food 13%, from United Way's national 211 numbers for 2025 (19 million referrals). The rest is split the way 211 requests split in Western Pennsylvania in 2024, the only full breakdown we found. 211 is a phone line for local help, so Front Door's own mix will differ; our counts will show how.

Sources

  1. 1. 2-1-1 Requests/Referrals (2023-2025) and 2-1-1 Requests (2020-2023). United Way of Southwestern Pennsylvania, hosted by Western Pennsylvania Regional Data Center (WPRDC); license CC BY, historical, coverage 2020-01-01 to 2025-08-27. calendar 2024 rows, level_1/level_2 classification counts Read it
  2. 2. States scramble to send full SNAP food benefits to millions of people after government shutdown ends. Associated Press (Geoff Mulvihill, David A. Lieb), via WHYY, 2025-11-13. 42 million people on SNAP; 'about two-thirds of states had issued only partial benefits or none at all'; USDA guidance Thursday Nov 13 to issue full November allotments Read it
  3. 3. Using 211 Data to Gauge Eighth District Economic Conditions. Federal Reserve Bank of St. Louis, On the Economy (Summers-Gabr, Rodgers), 2026-02-09. Figure 3 text: food assistance requests rose in October 2025, more-substantial increases in November; data from 211 Counts dashboards for AR, IL, KY, MO, TN Read it
  4. 4. Eviction Tracking System: Version 3.0, all sites monthly data. The Eviction Lab, Princeton University (Hepburn, Haas, et al.), 2026 (file downloaded 2026-10-10). columns city, month, filings_2020, filings_avg, filings_avg_prepandemic_baseline. Download page: https://dev.evictionlab.org/eviction-tracking/get-the-data/ (no license stated; footer 'All rights reserved'; cite as Hepburn, Haas, et al., Eviction Tracking System: Version 3.0, Princeton University, 2026). Read it
  5. 5. A New Baseline: Changes to Our Eviction Metrics. The Eviction Lab, 2025-05-08. baseline moved to average of same months across 2023 and 2024 Read it
  6. 6. Preliminary Analysis: Eviction Filing Patterns in 2022. The Eviction Lab (Vallejo, Haas, Hepburn), 2023-03-09. text: Q4 decline 'follows a predictable seasonal pattern'; Jan 2022 ~78,000 filings, Aug 2022 >114,000 Read it
  7. 7. State Medicaid and CHIP Applications, Eligibility Determinations, and Enrollment Data (Performance Indicator dataset), September 2026 release. CMS (data.medicaid.gov), catalog record on data.gov, modified 2026-09-25. columns 'New Applications Submitted to Medicaid and CHIP Agencies' and 'Applications for Financial Assistance Submitted to the State Based Marketplace'; license U.S. Government Works (https://www.usa.gov/government-works); dataset id 6165f45b-ca93-5bb5-9d06-db29c692a360 Read it
  8. 8. Dates and deadlines for 2027 health insurance. HealthCare.gov (CMS), accessed 2026-10-10. 'Starting November 1, you can apply for 2027 coverage'; January 15 last day; enroll by December 15 for January 1 start Read it
  9. 9. Washington health insurance marketplace. healthinsurance.org, 2026-10-05. 'open enrollment period for 2027 coverage runs from November 1, 2026 through January 15, 2027 in Washington' Read it
  10. 10. 2025 Filing season statistics, weeks ending Jan 31, Feb 28, Mar 28, May 2, Oct 17 2025. IRS Newsroom, 2025. 'Total returns received' row. Other pages: https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-jan-31-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-feb-28-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-march-28-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-may-2-2025 Read it
  11. 11. Working Families Tax Credit application window opens Feb. 1. Washington State Department of Revenue, 2026-01-29. window begins Feb 1, 2026 for tax year 2025; accepted through Dec 31, 2029; up to $1,330; over 675,000 refunds totaling more than $491.4 million since 2023 Read it
  12. 12. Working Families Tax Credit Program, 2025 Report to the Legislature. Washington State Department of Revenue, 2025-12-29. page 2: program begins accepting applications each year on February 1; page 3 Table 2: TY2024 approvals 284,416 (MeF 253,210, MyDOR 28,949, paper 2,257) Read it
  13. 13. IR-2016-143 (archival): refunds claiming EITC or ACTC held until at least Feb. 15. IRS, 2016-10-28. PATH Act refund hold statement Read it
  14. 14. You can begin filing your taxes on Jan. 26 this year. PBS NewsHour, 2026-01-08. 2026 filing season start Jan 26; deadline April 15 Read it
  15. 15. ETA 539 weekly claims data, ar539.csv (state-level, NSA, 1971 to present). U.S. Department of Labor, Employment and Training Administration, Office of Unemployment Insurance, downloaded 2026-10-10, latest week ending 2026-10-03. columns st, rptdate, c3 (initial claims). Example values: US sum week ending 2025-01-11 = 351,735 (2025 high), 2025-09-27 = 178,555 (2025 low); 2025-12-06 = 313,815; 2025-07-12 = 260,103. WA c3 week ending 2026-09-26 = 4,365. Read it
  16. 16. Unemployment Insurance Weekly Claims news release. U.S. Department of Labor, 2026-10-08. page 2 Unadjusted Data: 170,333 NSA initial claims week ending Oct 3; seasonal factors expected +8.7% from prior week. State table: Washington advance 4,814, prior week 4,534. Used to validate the CSV. Read it
  17. 17. Education Department opens 2027-28 FAFSA early, marking program's earliest launch. The National News Desk (Emma Koppelman), via KATU, 2026-09-24. form already open at StudentAid.gov; traditional opening Oct 1; previous earliest Sept 24, 2025; FAFSA Simplification Act requires availability by Oct 1 Read it
  18. 18. The Effect of Holidays on Calls to the National Domestic Violence Hotline: Comparing Average Call Volume. National Resource Center on Domestic Violence (VAWnet), 2020-11-20. description: 'the number of calls actually decreases during the holidays, including on New Year's Eve and New Year's Day' (2004-2019 data in linked PDFs, not opened) Read it
  19. 19. #CallUtilitiesNow: PUC urges consumers to contact utilities as winter termination moratorium ends March 31, 2023. Pennsylvania Public Utility Commission, 2023-03-28. 'Between December 1st and March 31st' no shutoffs to income-eligible households; electric, gas, heat-related water Read it
  20. 20. WAC 480-100-143 Winter low-income payment program. Washington State Legislature, current code, accessed 2026-10-10. 'between November 15th and March 15th' utility may not disconnect residential space heating if customer meets conditions (notify, self-certify income, apply for energy assistance, pay plan) Read it
  21. 21. LIHEAP. Washington State Department of Commerce, accessed 2026-10-10. program year Oct 1 to Sep 30; apply once per program year through local agency; income up to 150% FPL Read it
  22. 22. Nearly 1 million assistance calls made to 211 in August. The Source, Washington University in St. Louis (Neil Schoenherr), 2023-09-20. ~150,000 utility payment requests Aug 2023 (+22% vs July); Kreuter: utility payments a particular challenge in late summer Read it
  23. 23. 211 helpline data reveals most pressing U.S. community needs (2025 data). United Way Worldwide, 2026-03-31. 19 million referrals; housing 6 million, 31%; utilities 3.1 million; food 2.5 million; 27 states where housing+utilities > half Read it
  24. 24. The Facts About 211: 2025 Impact Snapshot. United Way Worldwide, 2026. housing 6M (30%), utilities 3.1M, food 2.5M; ranks #4-#7 without counts Read it
  25. 25. 211 helpline data reveals most pressing U.S. community needs (2024 data). United Way Worldwide, 2025-03-26. 16.8M requests, >18M referrals; housing 5.6M, utilities 2.9M, food 2.5M; housing+utilities 47% Read it
  26. 26. Calls to 211 helpline rise in August to the highest level of 2023. Health Communication Research Lab, Washington University in St. Louis (Garg, Golla, Kreuter), 2023-09-09. 872,079 calls Aug vs 785,654 Jul; ~150,000 utility payment requests (+22%); >280,000 housing (+8%) Read it