For officials

What people ask for

How many people ask Front Door for each kind of help, where, and when. We keep only counts. We never keep what anyone wrote or who they are.

Staff time and money saved Open data For agencies

Demo dataDemo data, modeled from public data on when people look for help. Our own counts replace it as they grow.

Nothing here is a real count of people. The patterns through the year come from published government and 211 data. The size is made up.

How the demo is made Show our own counts

Demo data. In the last 12 months, people in New Jersey asked most about Housing (48%), then Money (16%) and Food (13%). Rising fastest from the week before: Work, up 7%.

Time

New Jersey, Oct 13, 2025 to Oct 11, 2026

QuestionsDemo data: 57,434
▲ +2% vs the week before
Needed help this weekDemo data: 19,261
Unmet needDemo dataNo program and no listed place nearby fit: 9,522

Over time. Questions each week, by kind of help.

Demo data

On a phone, the chart shows the last 13. The table has every one.

See the numbers

	Food	Housing	Health	Money	Care	Work	Education	Other (legal help, safety)	Total
Week of Oct 13	152	550	64	145	Under 10	31	Under 10	Under 10	1,074
Week of Oct 20	156	561	63	146	Under 10	34	Under 10	Under 10	1,096
Week of Oct 27	164	552	62	146	Under 10	34	Under 10	140	1,098
Week of Nov 3	172	541	61	141	Under 10	35	Under 10	142	1,092
Week of Nov 10	184	531	58	147	Under 10	36	Under 10	147	1,103
Week of Nov 17	185	533	58	146	Under 10	39	Under 10	148	1,109
Week of Nov 24	190	551	59	147	Under 10	39	Under 10	151	1,137
Week of Dec 1	184	565	63	146	Under 10	42	Under 10	157	1,157
Week of Dec 8	186	570	64	146	Under 10	48	Under 10	157	1,171
Week of Dec 15	184	590	67	149	Under 10	47	Under 10	157	1,194
Week of Dec 22	169	620	66	159	Under 10	49	Under 10	157	1,220
Week of Dec 29	152	652	69	166	Under 10	51	Under 10	157	1,247
Week of Jan 5	134	684	69	170	Under 10	54	Under 10	Under 10	1,264
Week of Jan 12	118	726	71	176	Under 10	53	Under 10	Under 10	1,297
Week of Jan 19	117	704	69	194	Under 10	51	Under 10	Under 10	1,283
Week of Jan 26	118	695	66	218	Under 10	45	Under 10	148	1,290
Week of Feb 2	114	666	64	230	Under 10	42	Under 10	146	1,262
Week of Feb 9	110	654	61	249	Under 10	40	Under 10	142	1,256
Week of Feb 16	111	647	60	262	Under 10	38	Under 10	145	1,263
Week of Feb 23	114	619	61	254	Under 10	34	Under 10	149	1,231
Week of Mar 2	118	583	60	258	Under 10	35	Under 10	152	1,206
Week of Mar 9	121	561	61	258	Under 10	34	Under 10	153	1,188
Week of Mar 16	125	529	60	261	Under 10	34	Under 10	153	1,162
Week of Mar 23	125	518	63	274	Under 10	34	Under 10	148	1,162
Week of Mar 30	131	501	62	281	Under 10	34	Under 10	142	1,151
Week of Apr 6	132	474	62	300	Under 10	33	Under 10	139	1,140
Week of Apr 13	134	458	61	302	Under 10	34	Under 10	137	1,126
Week of Apr 20	137	466	61	263	Under 10	32	Under 10	135	1,094
Week of Apr 27	137	465	60	227	Under 10	32	Under 10	Under 10	1,060
Week of May 4	140	463	59	196	Under 10	32	Under 10	Under 10	1,035
Week of May 11	142	457	61	155	Under 10	31	Under 10	Under 10	995
Week of May 18	144	457	60	147	Under 10	33	Under 10	Under 10	989
Week of May 25	145	458	59	146	Under 10	34	Under 10	Under 10	986
Week of Jun 1	154	467	61	145	Under 10	34	Under 10	138	1,003
Week of Jun 8	157	468	61	145	Under 10	34	Under 10	135	1,003
Week of Jun 15	156	467	60	143	Under 10	37	Under 10	136	1,005
Week of Jun 22	148	470	62	144	Under 10	37	Under 10	139	1,014
Week of Jun 29	145	470	62	144	Under 10	37	17	Under 10	1,018
Week of Jul 6	136	478	65	145	Under 10	37	19	Under 10	1,020
Week of Jul 13	136	479	64	145	Under 10	38	22	Under 10	1,024
Week of Jul 20	139	468	63	143	Under 10	33	23	Under 10	1,008
Week of Jul 27	138	472	64	143	Under 10	32	23	Under 10	1,014
Week of Aug 3	143	486	62	145	Under 10	30	23	Under 10	1,034
Week of Aug 10	142	486	63	145	Under 10	31	23	Under 10	1,036
Week of Aug 17	145	486	63	145	Under 10	30	20	Under 10	1,031
Week of Aug 24	153	486	63	144	Under 10	29	Under 10	136	1,031
Week of Aug 31	160	491	63	144	Under 10	30	Under 10	132	1,035
Week of Sep 7	171	480	61	143	Under 10	29	Under 10	124	1,016
Week of Sep 14	174	482	60	144	Under 10	29	Under 10	Under 10	1,015
Week of Sep 21	169	503	62	147	Under 10	28	Under 10	Under 10	1,036
Week of Sep 28	160	524	63	147	Under 10	30	Under 10	Under 10	1,053
Week of Oct 5	132	464	53	120	Under 10	27	Under 10	104	900

Ranked. Kinds of help, most asked first, with the change from the week before.

Change compares the week of Sep 28 with the week of Sep 21. It shows only when both weeks have 10 or more.

See the numbers

Kind of help	Questions	Change from the week before	Unmet
Housing	27,728	+4%	6,100
Money	9,326	0%	1,355
Food	7,603	-5%	409
Legal help	6,455	+2%	1,592
Health	3,239	+2%	59
Work	1,886	+7%	Under 10
Safety	898	0%	Under 10
Education	226		Under 10
Care	73		Under 10

By month. Each kind of help's share of all questions, month by month.

Demo data

See the numbers

	Food	Housing	Health	Money	Care	Work	Education	Other (legal help, safety)
November 2025	16%	49%	5%	13%	Under 10	3%	Under 10	13%
December 2025	15%	50%	5%	13%	Under 10	4%	Under 10	13%
January 2026	9%	55%	5%	15%	Under 10	4%	Under 10	Under 10
February 2026	9%	52%	5%	20%	Under 10	3%	Under 10	12%
March 2026	11%	46%	5%	23%	Under 10	3%	Under 10	13%
April 2026	12%	42%	6%	25%	Under 10	3%	Under 10	Under 10
May 2026	14%	46%	6%	16%	Under 10	3%	Under 10	Under 10
June 2026	15%	46%	6%	14%	0%	4%	1%	14%
July 2026	14%	47%	6%	14%	0%	3%	2%	13%
August 2026	14%	47%	6%	14%	0%	3%	2%	13%
September 2026	16%	48%	6%	14%	Under 10	3%	Under 10	12%
October 2026	15%	52%	6%	13%	Under 10	3%	Under 10	12%

01Housing27,72848.3%
02Money9,32616.2%
03Food7,60313.2%
04Other (legal help, safety)7,35312.8%
05Health3,2395.6%
06Work1,8863.3%
07Education2260.4%
08Care730.1%

Where. Questions by county in New Jersey.

Demo data

Most questions
More
Some
Fewer
Fewer than 10, or none

Most questions

01Bergen County5,933▲ +2%
02Middlesex County5,399▲ +2%
03Essex County5,368▲ +1%
04Hudson County4,451▲ +2%
05Ocean County4,027▲ +3%
06Monmouth County3,923▼ -1%
07Union County3,580▲ +3%
08Camden County3,2130%
09Passaic County3,190▲ +2%
10Morris County3,176▲ +2%
11Burlington County2,891▲ +6%
12Mercer County2,3880%
13Somerset County2,1450%
14Gloucester County1,9000%
15Atlantic County1,6780%

See the numbers: County

County	Questions	This week	Unmet
Bergen County	5,933	1,982	1,017
Middlesex County	5,399	1,830	897
Essex County	5,368	1,813	926
Hudson County	4,451	1,507	751
Ocean County	4,027	1,393	684
Monmouth County	3,923	1,347	666
Union County	3,580	1,230	605
Camden County	3,213	1,061	550
Passaic County	3,190	1,064	516
Morris County	3,176	1,056	522
Burlington County	2,891	959	481
Mercer County	2,388	795	387
Somerset County	2,145	715	340
Gloucester County	1,900	610	304
Atlantic County	1,678	534	278
Cumberland County	920	316	148
Sussex County	881	313	134
Hunterdon County	802	287	118
Warren County	670	223	89
Cape May County	537	146	57
Salem County	362	80	52

Rows that say fewer than 10 are hidden on purpose. When only one row would be hidden, a second one is hidden too, so it cannot be worked out from the total.

Urgent and unmet. The share of questions each week that needed help this week, and the share nothing fit.

Demo data

See the numbers

	Needed help this week	Unmet need
Week of Oct 13	34%	16%
Week of Oct 20	35%	17%
Week of Oct 27	35%	17%
Week of Nov 3	34%	16%
Week of Nov 10	35%	17%
Week of Nov 17	34%	16%
Week of Nov 24	34%	17%
Week of Dec 1	34%	16%
Week of Dec 8	34%	16%
Week of Dec 15	34%	17%
Week of Dec 22	34%	17%
Week of Dec 29	35%	18%
Week of Jan 5	34%	18%
Week of Jan 12	34%	18%
Week of Jan 19	34%	18%
Week of Jan 26	34%	17%
Week of Feb 2	35%	17%
Week of Feb 9	34%	17%
Week of Feb 16	34%	17%
Week of Feb 23	34%	17%
Week of Mar 2	34%	17%
Week of Mar 9	34%	17%
Week of Mar 16	33%	17%
Week of Mar 23	32%	17%
Week of Mar 30	33%	17%
Week of Apr 6	33%	16%
Week of Apr 13	33%	16%
Week of Apr 20	32%	16%
Week of Apr 27	33%	16%
Week of May 4	33%	16%
Week of May 11	33%	17%
Week of May 18	33%	17%
Week of May 25	33%	16%
Week of Jun 1	34%	16%
Week of Jun 8	34%	16%
Week of Jun 15	34%	16%
Week of Jun 22	33%	16%
Week of Jun 29	32%	16%
Week of Jul 6	33%	17%
Week of Jul 13	32%	16%
Week of Jul 20	33%	17%
Week of Jul 27	32%	17%
Week of Aug 3	32%	16%
Week of Aug 10	32%	16%
Week of Aug 17	33%	16%
Week of Aug 24	34%	15%
Week of Aug 31	33%	16%
Week of Sep 7	33%	16%
Week of Sep 14	33%	16%
Week of Sep 21	34%	16%
Week of Sep 28	35%	17%
Week of Oct 5	34%	16%

Each kind of help. Questions each week for each kind of help, on its own scale.

Demo data

Food
Housing
Health
Money
Education
Work
Legal help
Safety

See the numbers for every kind of help

	Food	Housing	Health	Money	Education	Work	Legal help	Safety
Week of Oct 13	152	550	64	145	Under 10	31	111	Under 10
Week of Oct 20	156	561	63	146	Under 10	34	116	Under 10
Week of Oct 27	164	552	62	146	Under 10	34	122	18
Week of Nov 3	172	541	61	141	Under 10	35	124	18
Week of Nov 10	184	531	58	147	Under 10	36	129	18
Week of Nov 17	185	533	58	146	Under 10	39	130	18
Week of Nov 24	190	551	59	147	Under 10	39	133	18
Week of Dec 1	184	565	63	146	Under 10	42	139	18
Week of Dec 8	186	570	64	146	Under 10	48	138	19
Week of Dec 15	184	590	67	149	Under 10	47	139	18
Week of Dec 22	169	620	66	159	Under 10	49	139	18
Week of Dec 29	152	652	69	166	Under 10	51	139	18
Week of Jan 5	134	684	69	170	Under 10	54	135	Under 10
Week of Jan 12	118	726	71	176	Under 10	53	135	Under 10
Week of Jan 19	117	704	69	194	Under 10	51	132	Under 10
Week of Jan 26	118	695	66	218	Under 10	45	131	17
Week of Feb 2	114	666	64	230	Under 10	42	129	17
Week of Feb 9	110	654	61	249	Under 10	40	125	17
Week of Feb 16	111	647	60	262	Under 10	38	128	17
Week of Feb 23	114	619	61	254	Under 10	34	132	17
Week of Mar 2	118	583	60	258	Under 10	35	134	18
Week of Mar 9	121	561	61	258	Under 10	34	135	18
Week of Mar 16	125	529	60	261	Under 10	34	135	18
Week of Mar 23	125	518	63	274	Under 10	34	130	18
Week of Mar 30	131	501	62	281	Under 10	34	125	17
Week of Apr 6	132	474	62	300	Under 10	33	123	16
Week of Apr 13	134	458	61	302	Under 10	34	121	16
Week of Apr 20	137	466	61	263	Under 10	32	118	17
Week of Apr 27	137	465	60	227	Under 10	32	120	Under 10
Week of May 4	140	463	59	196	Under 10	32	126	Under 10
Week of May 11	142	457	61	155	Under 10	31	127	Under 10
Week of May 18	144	457	60	147	Under 10	33	126	Under 10
Week of May 25	145	458	59	146	Under 10	34	124	Under 10
Week of Jun 1	154	467	61	145	Under 10	34	121	17
Week of Jun 8	157	468	61	145	Under 10	34	118	17
Week of Jun 15	156	467	60	143	Under 10	37	119	17
Week of Jun 22	148	470	62	144	Under 10	37	123	16
Week of Jun 29	145	470	62	144	17	37	124	Under 10
Week of Jul 6	136	478	65	145	19	37	121	Under 10
Week of Jul 13	136	479	64	145	22	38	121	Under 10
Week of Jul 20	139	468	63	143	23	33	119	Under 10
Week of Jul 27	138	472	64	143	23	32	121	Under 10
Week of Aug 3	143	486	62	145	23	30	123	Under 10
Week of Aug 10	142	486	63	145	23	31	123	Under 10
Week of Aug 17	145	486	63	145	20	30	120	Under 10
Week of Aug 24	153	486	63	144	Under 10	29	118	18
Week of Aug 31	160	491	63	144	Under 10	30	114	18
Week of Sep 7	171	480	61	143	Under 10	29	108	16
Week of Sep 14	174	482	60	144	Under 10	29	106	Under 10
Week of Sep 21	169	503	62	147	Under 10	28	107	Under 10
Week of Sep 28	160	524	63	147	Under 10	30	109	Under 10
Week of Oct 5	132	464	53	120	Under 10	27	90	14

How we count. What each number means and what we keep.

A question: When someone asks Front Door their first question, our matching service sorts it: the kind of help, and whether they need it this week. We add one to the count for that kind of help, place and week.
The place: The ZIP code or county the person gave us, if they gave one. We never use an address, a city block or a phone location.
What we keep: The count, and nothing else: not the words, not a name, not an account, not a browser or network address.
Unmet need: No state or federal program fit the question well, and we list no office, nonprofit or food site for that kind of help in the person's county.
Small counts: Any count under 10 shows as fewer than 10, in the charts too. When only one count in a list would be hidden, we hide a second one too.
Not counted: The demo site, questions about Front Door itself, crisis questions and letters.
Weeks: Weeks start on Monday, in UTC. The page reads the counts again at most every 15 minutes.

Read our privacy page

How the demo is made

The demo is a model, not a count. It shows what this page will look like and the kinds of patterns to expect, until our own counts are large enough to replace it.

Size: the model assumes 40,000 questions a week across the country. That number is made up so the charts have something to show.
Kinds of help: each kind gets a share of all questions and a month by month pattern, read from the published sources below.
Places: each state gets its share by population (Census county estimates for 2024), and each county its share of its state.
Housing mixes rent help, which is steady through the year, with help paying utility bills, which rises in winter in colder states and in summer in hotter ones.
Urgent and unmet shares in the demo are made up, to show how those charts read.
A small fixed wobble keeps each week from looking drawn with a ruler. The same choice always draws the same numbers.

Search trends

We looked for Google Trends numbers for searches like food stamps, SNAP, rent help, Medicaid, child care help, utility help, unemployment, food bank and WIC, in English and Spanish. Google does not allow automated reading of its Trends pages, and Google has not published a dataset for these searches, so we did not use Trends. The demo is modeled from published government and 211 data instead, listed below.

Where each pattern comes from

Food: Food help rises in September and again in November and December, and is lowest in February. From the share of 211 requests that were about food, month by month, 2022 to 2024 (Western Pennsylvania's open 211 data, the only month-by-month 211 data we found). In November 2025 many states paid partial SNAP benefits during the federal shutdown; the model does not add that event.
Housing: Rent help peaks in January and again from August to October, with a dip in November, following eviction filings in 43 cities and counties tracked by the Eviction Lab, Tacoma among them. About a third of housing questions are about utility bills (211's national split of housing and utility requests in 2025). In colder states that part follows heating help, highest in January and February; in hotter states it follows help with electric bills, higher from spring to fall; states in between get half of each. The shapes come from 211 requests in Western Pennsylvania, where a winter shutoff ban moves electric requests to spring, so the cooling shape is rough.
Health: Medicaid and CHIP applications are steady through the year, highest in January, from CMS application data for 2018, 2019, 2024 and 2025 (the pandemic years are left out). Marketplace open enrollment, November 1 to January 15, adds to it in Washington.
Money: Money mixes steady cash help with the tax season: a quarter of it follows when people file federal returns (IRS 2025 filing season counts, most from February to April), when Washington's Working Families Tax Credit also opens. The other three quarters are kept flat, because we found no monthly pattern for cash help.
Care: Child care help climbs from May and peaks in August, before school starts, from the share of 211 requests about child care, 2022 to 2024 (Western Pennsylvania; a small sample).
Education: Education help, mostly school supplies, is about three times as high in July and August, from the share of 211 requests about education, 2022 to 2024 (Western Pennsylvania).
Work: Unemployment help peaks in January, rises again in early July and in December, and is lowest in September, from new unemployment claims (not seasonally adjusted) in every state, 2012 to 2019 and 2022 to 2025, Department of Labor.
Legal help: Legal help is close to flat through the year, from the share of 211 requests about legal help, 2022 to 2024 (Western Pennsylvania).
Safety: Safety is close to flat through the year, from 211 requests about domestic violence, 2022 to 2024 (Western Pennsylvania). National hotline research finds calls do not rise over the holidays, so the model adds no holiday spike.

How questions split between kinds of help: housing (with utilities) 48% and food 13%, from United Way's national 211 numbers for 2025 (19 million referrals). The rest is split the way 211 requests split in Western Pennsylvania in 2024, the only full breakdown we found. 211 is a phone line for local help, so Front Door's own mix will differ; our counts will show how.

Sources

1. 2-1-1 Requests/Referrals (2023-2025) and 2-1-1 Requests (2020-2023). United Way of Southwestern Pennsylvania, hosted by Western Pennsylvania Regional Data Center (WPRDC); license CC BY, historical, coverage 2020-01-01 to 2025-08-27. calendar 2024 rows, level_1/level_2 classification counts Read it
2. States scramble to send full SNAP food benefits to millions of people after government shutdown ends. Associated Press (Geoff Mulvihill, David A. Lieb), via WHYY, 2025-11-13. 42 million people on SNAP; 'about two-thirds of states had issued only partial benefits or none at all'; USDA guidance Thursday Nov 13 to issue full November allotments Read it
3. Using 211 Data to Gauge Eighth District Economic Conditions. Federal Reserve Bank of St. Louis, On the Economy (Summers-Gabr, Rodgers), 2026-02-09. Figure 3 text: food assistance requests rose in October 2025, more-substantial increases in November; data from 211 Counts dashboards for AR, IL, KY, MO, TN Read it
4. Eviction Tracking System: Version 3.0, all sites monthly data. The Eviction Lab, Princeton University (Hepburn, Haas, et al.), 2026 (file downloaded 2026-10-10). columns city, month, filings_2020, filings_avg, filings_avg_prepandemic_baseline. Download page: https://dev.evictionlab.org/eviction-tracking/get-the-data/ (no license stated; footer 'All rights reserved'; cite as Hepburn, Haas, et al., Eviction Tracking System: Version 3.0, Princeton University, 2026). Read it
5. A New Baseline: Changes to Our Eviction Metrics. The Eviction Lab, 2025-05-08. baseline moved to average of same months across 2023 and 2024 Read it
6. Preliminary Analysis: Eviction Filing Patterns in 2022. The Eviction Lab (Vallejo, Haas, Hepburn), 2023-03-09. text: Q4 decline 'follows a predictable seasonal pattern'; Jan 2022 ~78,000 filings, Aug 2022 >114,000 Read it
7. State Medicaid and CHIP Applications, Eligibility Determinations, and Enrollment Data (Performance Indicator dataset), September 2026 release. CMS (data.medicaid.gov), catalog record on data.gov, modified 2026-09-25. columns 'New Applications Submitted to Medicaid and CHIP Agencies' and 'Applications for Financial Assistance Submitted to the State Based Marketplace'; license U.S. Government Works (https://www.usa.gov/government-works); dataset id 6165f45b-ca93-5bb5-9d06-db29c692a360 Read it
8. Dates and deadlines for 2027 health insurance. HealthCare.gov (CMS), accessed 2026-10-10. 'Starting November 1, you can apply for 2027 coverage'; January 15 last day; enroll by December 15 for January 1 start Read it
9. Washington health insurance marketplace. healthinsurance.org, 2026-10-05. 'open enrollment period for 2027 coverage runs from November 1, 2026 through January 15, 2027 in Washington' Read it
10. 2025 Filing season statistics, weeks ending Jan 31, Feb 28, Mar 28, May 2, Oct 17 2025. IRS Newsroom, 2025. 'Total returns received' row. Other pages: https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-jan-31-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-feb-28-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-march-28-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-may-2-2025 Read it
11. Working Families Tax Credit application window opens Feb. 1. Washington State Department of Revenue, 2026-01-29. window begins Feb 1, 2026 for tax year 2025; accepted through Dec 31, 2029; up to $1,330; over 675,000 refunds totaling more than $491.4 million since 2023 Read it
12. Working Families Tax Credit Program, 2025 Report to the Legislature. Washington State Department of Revenue, 2025-12-29. page 2: program begins accepting applications each year on February 1; page 3 Table 2: TY2024 approvals 284,416 (MeF 253,210, MyDOR 28,949, paper 2,257) Read it
13. IR-2016-143 (archival): refunds claiming EITC or ACTC held until at least Feb. 15. IRS, 2016-10-28. PATH Act refund hold statement Read it
14. You can begin filing your taxes on Jan. 26 this year. PBS NewsHour, 2026-01-08. 2026 filing season start Jan 26; deadline April 15 Read it
15. ETA 539 weekly claims data, ar539.csv (state-level, NSA, 1971 to present). U.S. Department of Labor, Employment and Training Administration, Office of Unemployment Insurance, downloaded 2026-10-10, latest week ending 2026-10-03. columns st, rptdate, c3 (initial claims). Example values: US sum week ending 2025-01-11 = 351,735 (2025 high), 2025-09-27 = 178,555 (2025 low); 2025-12-06 = 313,815; 2025-07-12 = 260,103. WA c3 week ending 2026-09-26 = 4,365. Read it
16. Unemployment Insurance Weekly Claims news release. U.S. Department of Labor, 2026-10-08. page 2 Unadjusted Data: 170,333 NSA initial claims week ending Oct 3; seasonal factors expected +8.7% from prior week. State table: Washington advance 4,814, prior week 4,534. Used to validate the CSV. Read it
17. Education Department opens 2027-28 FAFSA early, marking program's earliest launch. The National News Desk (Emma Koppelman), via KATU, 2026-09-24. form already open at StudentAid.gov; traditional opening Oct 1; previous earliest Sept 24, 2025; FAFSA Simplification Act requires availability by Oct 1 Read it
18. The Effect of Holidays on Calls to the National Domestic Violence Hotline: Comparing Average Call Volume. National Resource Center on Domestic Violence (VAWnet), 2020-11-20. description: 'the number of calls actually decreases during the holidays, including on New Year's Eve and New Year's Day' (2004-2019 data in linked PDFs, not opened) Read it
19. #CallUtilitiesNow: PUC urges consumers to contact utilities as winter termination moratorium ends March 31, 2023. Pennsylvania Public Utility Commission, 2023-03-28. 'Between December 1st and March 31st' no shutoffs to income-eligible households; electric, gas, heat-related water Read it
20. WAC 480-100-143 Winter low-income payment program. Washington State Legislature, current code, accessed 2026-10-10. 'between November 15th and March 15th' utility may not disconnect residential space heating if customer meets conditions (notify, self-certify income, apply for energy assistance, pay plan) Read it
21. LIHEAP. Washington State Department of Commerce, accessed 2026-10-10. program year Oct 1 to Sep 30; apply once per program year through local agency; income up to 150% FPL Read it
22. Nearly 1 million assistance calls made to 211 in August. The Source, Washington University in St. Louis (Neil Schoenherr), 2023-09-20. ~150,000 utility payment requests Aug 2023 (+22% vs July); Kreuter: utility payments a particular challenge in late summer Read it
23. 211 helpline data reveals most pressing U.S. community needs (2025 data). United Way Worldwide, 2026-03-31. 19 million referrals; housing 6 million, 31%; utilities 3.1 million; food 2.5 million; 27 states where housing+utilities > half Read it
24. The Facts About 211: 2025 Impact Snapshot. United Way Worldwide, 2026. housing 6M (30%), utilities 3.1M, food 2.5M; ranks #4-#7 without counts Read it
25. 211 helpline data reveals most pressing U.S. community needs (2024 data). United Way Worldwide, 2025-03-26. 16.8M requests, >18M referrals; housing 5.6M, utilities 2.9M, food 2.5M; housing+utilities 47% Read it
26. Calls to 211 helpline rise in August to the highest level of 2023. Health Communication Research Lab, Washington University in St. Louis (Garg, Golla, Kreuter), 2023-09-09. 872,079 calls Aug vs 785,654 Jul; ~150,000 utility payment requests (+22%); >280,000 housing (+8%) Read it

Choose what to show

Over time. Questions each week, by kind of help.

Ranked. Kinds of help, most asked first, with the change from the week before.

By month. Each kind of help's share of all questions, month by month.

Where. Questions by county in New Jersey.

Shading

Most questions

Urgent and unmet. The share of questions each week that needed help this week, and the share nothing fit.

Each kind of help. Questions each week for each kind of help, on its own scale.

How we count. What each number means and what we keep.

How the demo is made

Search trends

Where each pattern comes from

Sources