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What people ask for

How many people ask Front Door for each kind of help, where, and when. We keep only counts. We never keep what anyone wrote or who they are.

Staff time and money savedOpen dataFor agencies

Demo dataDemo data, modeled from public data on when people look for help. Our own counts replace it as they grow.

Nothing here is a real count of people. The patterns through the year come from published government and 211 data. The size is made up.

How the demo is madeShow our own counts

Demo data. In the last 12 months, people in New Mexico asked most about Housing (52%), then Money (17%) and Food (13%). Rising fastest from the week before: Housing, up 2%.

Choose what to show

New Mexico, Oct 13, 2025 to Oct 11, 2026

QuestionsDemo data
11,864

▲ +1% vs the week before

Needed help this weekDemo data
3,501
Unmet needDemo dataNo program and no listed place nearby fit
1,716

Over time. Questions each week, by kind of help.

Demo data

On a phone, the chart shows the last 13. The table has every one.

See the numbers
FoodHousingHealthMoneyCareWorkEducationOther (legal help, safety)Total
Week of Oct 13291311030Under 10Under 10Under 10Under 10229
Week of Oct 20311251129Under 10Under 10Under 10Under 10227
Week of Oct 27331201129Under 10Under 10Under 10Under 10225
Week of Nov 3351191032Under 10Under 10Under 10Under 10228
Week of Nov 1037112Under 1031Under 10Under 10Under 10Under 10222
Week of Nov 1739111Under 1031Under 10Under 10Under 10Under 10224
Week of Nov 2442110Under 1028Under 10Under 10Under 10Under 10223
Week of Dec 1401131029Under 10Under 10Under 10Under 10226
Week of Dec 8411121030Under 10Under 10Under 10Under 10228
Week of Dec 15381111131Under 10Under 10Under 10Under 10226
Week of Dec 22351191231Under 10Under 10Under 10Under 10233
Week of Dec 29311231232Under 10Under 10Under 10Under 10235
Week of Jan 5261281433Under 10Under 10Under 10Under 10237
Week of Jan 12251351535Under 10Under 10Under 10Under 10245
Week of Jan 19251331442Under 10Under 10Under 10Under 10249
Week of Jan 26241281149Under 10Under 10Under 10Under 10246
Week of Feb 2231301252Under 10Under 10Under 10Under 10251
Week of Feb 9231271058Under 10Under 10Under 10Under 10252
Week of Feb 16231251059Under 10Under 10Under 10Under 10250
Week of Feb 2324115Under 1059Under 10Under 10Under 10Under 10239
Week of Mar 223116Under 1057Under 10Under 10Under 10Under 10237
Week of Mar 924112Under 1057Under 10Under 10Under 10Under 10234
Week of Mar 1626111Under 1060Under 10Under 10Under 10Under 10239
Week of Mar 2327115Under 1062Under 10Under 10Under 10Under 10245
Week of Mar 30271151062Under 10Under 10Under 10Under 10246
Week of Apr 6281141067Under 10Under 10Under 10Under 10251
Week of Apr 13271131067Under 10Under 10Under 10Under 10249
Week of Apr 2029113Under 1060Under 10Under 10Under 10Under 10241
Week of Apr 2729113Under 1050Under 10Under 10Under 10Under 10231
Week of May 428113Under 1041Under 10Under 10Under 10Under 10222
Week of May 1127115Under 1030Under 10Under 10Under 10Under 10213
Week of May 1827112Under 1030Under 10Under 10Under 10Under 10210
Week of May 2530117Under 1030Under 10Under 10Under 10Under 10218
Week of Jun 131116Under 1029Under 10Under 10Under 10Under 10215
Week of Jun 832116Under 1030Under 10Under 10Under 10Under 10218
Week of Jun 1532117Under 1028Under 10Under 10Under 10Under 10216
Week of Jun 2230112Under 1030Under 10Under 10Under 10Under 10213
Week of Jun 29291121030Under 10Under 10Under 10Under 10214
Week of Jul 628119Under 1028Under 10Under 10Under 10Under 10217
Week of Jul 13281161130Under 10Under 10Under 10Under 10220
Week of Jul 20281191129Under 10Under 10Under 10Under 10221
Week of Jul 27291201129Under 10Under 10Under 10Under 10223
Week of Aug 3281171031Under 10Under 10Under 10Under 10221
Week of Aug 10281181131Under 10Under 10Under 10Under 10222
Week of Aug 17311181031Under 10Under 10Under 10Under 10223
Week of Aug 24321221030Under 10Under 10Under 10Under 10225
Week of Aug 3133116Under 1030Under 10Under 10Under 10Under 10217
Week of Sep 733120Under 1031Under 10Under 10Under 10Under 10222
Week of Sep 1433119Under 1029Under 10Under 10Under 10Under 10218
Week of Sep 2132122Under 1030Under 10Under 10Under 10Under 10221
Week of Sep 2832124Under 1030Under 10Under 10Under 10Under 10223
Week of Oct 526102Under 1026Under 10Under 10Under 10Under 10184

Ranked. Kinds of help, most asked first, with the change from the week before.

  1. 01Housing6,13152% of all▲ +2%
  2. 02Money1,98517% of all0%
  3. 03Food1,55113% of all0%
  1. 04Legal help1,31211% of all0%
  2. 05Health5134% of allNot enough
  3. 06Work2962% of allNot enough
  4. 07Safety52<1% of allNot enough
  5. 08Education24<1% of allNot enough

Change compares the week of Sep 28 with the week of Sep 21. It shows only when both weeks have 10 or more.

See the numbers
Kind of helpQuestionsChange from the week beforeUnmet
Housing6,131+2%1,242
Money1,9850%183
Food1,5510%43
Legal help1,3120%248
Health513Under 10
Work296Under 10
Safety52Under 10
Education24Under 10

By month. Each kind of help's share of all questions, month by month.

Demo data

See the numbers
FoodHousingHealthMoneyCareWorkEducationOther (legal help, safety)
November 202517%50%4%14%Under 10Under 10Under 10Under 10
December 202516%50%5%13%Under 10Under 10Under 10Under 10
January 202610%54%6%16%Under 10Under 10Under 10Under 10
February 20269%50%4%23%Under 10Under 10Under 10Under 10
March 202611%47%4%25%Under 10Under 10Under 10Under 10
April 202612%47%4%25%Under 10Under 10Under 10Under 10
May 202613%53%Under 1015%Under 10Under 10Under 10Under 10
June 202614%53%4%14%Under 103%Under 10Under 10
July 202613%54%5%13%Under 102%Under 10Under 10
August 202614%53%5%14%Under 102%Under 10Under 10
September 202615%55%4%14%Under 102%Under 10Under 10
October 202614%55%Under 1014%Under 10Under 10Under 10Under 10
  1. 01Housing6,13151.7%
  2. 02Money1,98516.7%
  3. 03Food1,55113.1%
  4. 04Other (legal help, safety)1,36411.5%
  5. 05Health5134.3%
  6. 06Work2962.5%
  7. 07Education240.2%
  8. CareFewer than 10

Where. Questions by county in New Mexico.

Demo data

Shading

  • Most questions
  • More
  • Some
  • Fewer
  • Fewer than 10, or none

Most questions

  1. 01Bernalillo County4,046▲ +1%
  2. 02Doña Ana County1,3750%
  3. 03Sandoval County9410%
  4. 04Santa Fe County9400%
  5. 05San Juan County7240%
  6. 06Valencia County452
  7. 07Lea County397
  8. 08Otero County383
  9. 09McKinley County380
  10. 10Chaves County350
  11. 11Eddy County344
  12. 12Curry County299
  13. 13Rio Arriba County244
  14. 14Taos County189
  15. 15Grant County119
See the numbers: County
CountyQuestionsThis weekUnmet
Bernalillo County4,0461,357691
Doña Ana County1,375428236
Sandoval County941336148
Santa Fe County940330156
San Juan County724252104
Valencia County45210952
Lea County3979552
Otero County38310052
McKinley County3808552
Chaves County3507852
Eddy County3447552
Curry County2995338
Rio Arriba County24452Under 10
Taos County18952Under 10
Grant County11942Under 10
Cibola County9928Under 10
San Miguel County9318Under 10
Luna County8411Under 10
Lincoln County64Under 10Under 10
Los Alamos County63Under 10Under 10
Roosevelt County61Under 10Under 10
Torrance County54Under 10Under 10
Socorro County53Under 10Under 10
Sierra County52Under 10Under 10
Colfax CountyUnder 10Under 10Under 10
Quay CountyUnder 10Under 10Under 10

Rows that say fewer than 10 are hidden on purpose. When only one row would be hidden, a second one is hidden too, so it cannot be worked out from the total.

Urgent and unmet. The share of questions each week that needed help this week, and the share nothing fit.

Demo data

See the numbers
Needed help this weekUnmet need
Week of Oct 1329%14%
Week of Oct 2031%13%
Week of Oct 2730%14%
Week of Nov 328%15%
Week of Nov 1029%13%
Week of Nov 1729%13%
Week of Nov 2431%14%
Week of Dec 130%14%
Week of Dec 830%15%
Week of Dec 1531%14%
Week of Dec 2230%15%
Week of Dec 2931%15%
Week of Jan 529%16%
Week of Jan 1229%16%
Week of Jan 1930%16%
Week of Jan 2629%15%
Week of Feb 231%16%
Week of Feb 931%15%
Week of Feb 1632%15%
Week of Feb 2330%14%
Week of Mar 229%15%
Week of Mar 929%15%
Week of Mar 1630%14%
Week of Mar 2328%14%
Week of Mar 3029%15%
Week of Apr 629%16%
Week of Apr 1329%16%
Week of Apr 2026%15%
Week of Apr 2727%14%
Week of May 430%15%
Week of May 1132%15%
Week of May 1830%14%
Week of May 2530%14%
Week of Jun 129%14%
Week of Jun 829%14%
Week of Jun 1531%14%
Week of Jun 2227%14%
Week of Jun 2928%14%
Week of Jul 630%14%
Week of Jul 1329%15%
Week of Jul 2030%15%
Week of Jul 2731%15%
Week of Aug 329%15%
Week of Aug 1030%14%
Week of Aug 1730%14%
Week of Aug 2428%15%
Week of Aug 3130%15%
Week of Sep 729%14%
Week of Sep 1429%14%
Week of Sep 2131%14%
Week of Sep 2831%14%
Week of Oct 528%15%

Each kind of help. Questions each week for each kind of help, on its own scale.

Demo data

  • Food

  • Housing

  • Health

  • Money

  • Legal help

See the numbers for every kind of help
FoodHousingHealthMoneyLegal help
Week of Oct 1329131103023
Week of Oct 2031125112924
Week of Oct 2733120112925
Week of Nov 335119103226
Week of Nov 1037112Under 103126
Week of Nov 1739111Under 103126
Week of Nov 2442110Under 102827
Week of Dec 140113102926
Week of Dec 841112103027
Week of Dec 1538111113127
Week of Dec 2235119123128
Week of Dec 2931123123228
Week of Jan 526128143327
Week of Jan 1225135153527
Week of Jan 1925133144227
Week of Jan 2624128114926
Week of Feb 223130125226
Week of Feb 923127105826
Week of Feb 1623125105926
Week of Feb 2324115Under 105927
Week of Mar 223116Under 105727
Week of Mar 924112Under 105727
Week of Mar 1626111Under 106027
Week of Mar 2327115Under 106226
Week of Mar 3027115106226
Week of Apr 628114106725
Week of Apr 1327113106725
Week of Apr 2029113Under 106024
Week of Apr 2729113Under 105024
Week of May 428113Under 104125
Week of May 1127115Under 103026
Week of May 1827112Under 103026
Week of May 2530117Under 103026
Week of Jun 131116Under 102925
Week of Jun 832116Under 103025
Week of Jun 1532117Under 102824
Week of Jun 2230112Under 103024
Week of Jun 2929112103025
Week of Jul 628119Under 102825
Week of Jul 1328116113025
Week of Jul 2028119112925
Week of Jul 2729120112925
Week of Aug 328117103126
Week of Aug 1028118113125
Week of Aug 1731118103125
Week of Aug 2432122103024
Week of Aug 3133116Under 103023
Week of Sep 733120Under 103123
Week of Sep 1433119Under 102922
Week of Sep 2132122Under 103022
Week of Sep 2832124Under 103022
Week of Oct 526102Under 102618

How we count. What each number means and what we keep.

A question
When someone asks Front Door their first question, our matching service sorts it: the kind of help, and whether they need it this week. We add one to the count for that kind of help, place and week.
The place
The ZIP code or county the person gave us, if they gave one. We never use an address, a city block or a phone location.
What we keep
The count, and nothing else: not the words, not a name, not an account, not a browser or network address.
Unmet need
No state or federal program fit the question well, and we list no office, nonprofit or food site for that kind of help in the person's county.
Small counts
Any count under 10 shows as fewer than 10, in the charts too. When only one count in a list would be hidden, we hide a second one too.
Not counted
The demo site, questions about Front Door itself, crisis questions and letters.
Weeks
Weeks start on Monday, in UTC. The page reads the counts again at most every 15 minutes.

Read our privacy page

How the demo is made

The demo is a model, not a count. It shows what this page will look like and the kinds of patterns to expect, until our own counts are large enough to replace it.

  • Size: the model assumes 40,000 questions a week across the country. That number is made up so the charts have something to show.
  • Kinds of help: each kind gets a share of all questions and a month by month pattern, read from the published sources below.
  • Places: each state gets its share by population (Census county estimates for 2024), and each county its share of its state.
  • Housing mixes rent help, which is steady through the year, with help paying utility bills, which rises in winter in colder states and in summer in hotter ones.
  • Urgent and unmet shares in the demo are made up, to show how those charts read.
  • A small fixed wobble keeps each week from looking drawn with a ruler. The same choice always draws the same numbers.

Search trends

We looked for Google Trends numbers for searches like food stamps, SNAP, rent help, Medicaid, child care help, utility help, unemployment, food bank and WIC, in English and Spanish. Google does not allow automated reading of its Trends pages, and Google has not published a dataset for these searches, so we did not use Trends. The demo is modeled from published government and 211 data instead, listed below.

Where each pattern comes from

Food
Food help rises in September and again in November and December, and is lowest in February. From the share of 211 requests that were about food, month by month, 2022 to 2024 (Western Pennsylvania's open 211 data, the only month-by-month 211 data we found). In November 2025 many states paid partial SNAP benefits during the federal shutdown; the model does not add that event.
Housing
Rent help peaks in January and again from August to October, with a dip in November, following eviction filings in 43 cities and counties tracked by the Eviction Lab, Tacoma among them. About a third of housing questions are about utility bills (211's national split of housing and utility requests in 2025). In colder states that part follows heating help, highest in January and February; in hotter states it follows help with electric bills, higher from spring to fall; states in between get half of each. The shapes come from 211 requests in Western Pennsylvania, where a winter shutoff ban moves electric requests to spring, so the cooling shape is rough.
Health
Medicaid and CHIP applications are steady through the year, highest in January, from CMS application data for 2018, 2019, 2024 and 2025 (the pandemic years are left out). Marketplace open enrollment, November 1 to January 15, adds to it in Washington.
Money
Money mixes steady cash help with the tax season: a quarter of it follows when people file federal returns (IRS 2025 filing season counts, most from February to April), when Washington's Working Families Tax Credit also opens. The other three quarters are kept flat, because we found no monthly pattern for cash help.
Care
Child care help climbs from May and peaks in August, before school starts, from the share of 211 requests about child care, 2022 to 2024 (Western Pennsylvania; a small sample).
Education
Education help, mostly school supplies, is about three times as high in July and August, from the share of 211 requests about education, 2022 to 2024 (Western Pennsylvania).
Work
Unemployment help peaks in January, rises again in early July and in December, and is lowest in September, from new unemployment claims (not seasonally adjusted) in every state, 2012 to 2019 and 2022 to 2025, Department of Labor.
Legal help
Legal help is close to flat through the year, from the share of 211 requests about legal help, 2022 to 2024 (Western Pennsylvania).
Safety
Safety is close to flat through the year, from 211 requests about domestic violence, 2022 to 2024 (Western Pennsylvania). National hotline research finds calls do not rise over the holidays, so the model adds no holiday spike.

How questions split between kinds of help: housing (with utilities) 48% and food 13%, from United Way's national 211 numbers for 2025 (19 million referrals). The rest is split the way 211 requests split in Western Pennsylvania in 2024, the only full breakdown we found. 211 is a phone line for local help, so Front Door's own mix will differ; our counts will show how.

Sources

  1. 1. 2-1-1 Requests/Referrals (2023-2025) and 2-1-1 Requests (2020-2023). United Way of Southwestern Pennsylvania, hosted by Western Pennsylvania Regional Data Center (WPRDC); license CC BY, historical, coverage 2020-01-01 to 2025-08-27. calendar 2024 rows, level_1/level_2 classification counts Read it
  2. 2. States scramble to send full SNAP food benefits to millions of people after government shutdown ends. Associated Press (Geoff Mulvihill, David A. Lieb), via WHYY, 2025-11-13. 42 million people on SNAP; 'about two-thirds of states had issued only partial benefits or none at all'; USDA guidance Thursday Nov 13 to issue full November allotments Read it
  3. 3. Using 211 Data to Gauge Eighth District Economic Conditions. Federal Reserve Bank of St. Louis, On the Economy (Summers-Gabr, Rodgers), 2026-02-09. Figure 3 text: food assistance requests rose in October 2025, more-substantial increases in November; data from 211 Counts dashboards for AR, IL, KY, MO, TN Read it
  4. 4. Eviction Tracking System: Version 3.0, all sites monthly data. The Eviction Lab, Princeton University (Hepburn, Haas, et al.), 2026 (file downloaded 2026-10-10). columns city, month, filings_2020, filings_avg, filings_avg_prepandemic_baseline. Download page: https://dev.evictionlab.org/eviction-tracking/get-the-data/ (no license stated; footer 'All rights reserved'; cite as Hepburn, Haas, et al., Eviction Tracking System: Version 3.0, Princeton University, 2026). Read it
  5. 5. A New Baseline: Changes to Our Eviction Metrics. The Eviction Lab, 2025-05-08. baseline moved to average of same months across 2023 and 2024 Read it
  6. 6. Preliminary Analysis: Eviction Filing Patterns in 2022. The Eviction Lab (Vallejo, Haas, Hepburn), 2023-03-09. text: Q4 decline 'follows a predictable seasonal pattern'; Jan 2022 ~78,000 filings, Aug 2022 >114,000 Read it
  7. 7. State Medicaid and CHIP Applications, Eligibility Determinations, and Enrollment Data (Performance Indicator dataset), September 2026 release. CMS (data.medicaid.gov), catalog record on data.gov, modified 2026-09-25. columns 'New Applications Submitted to Medicaid and CHIP Agencies' and 'Applications for Financial Assistance Submitted to the State Based Marketplace'; license U.S. Government Works (https://www.usa.gov/government-works); dataset id 6165f45b-ca93-5bb5-9d06-db29c692a360 Read it
  8. 8. Dates and deadlines for 2027 health insurance. HealthCare.gov (CMS), accessed 2026-10-10. 'Starting November 1, you can apply for 2027 coverage'; January 15 last day; enroll by December 15 for January 1 start Read it
  9. 9. Washington health insurance marketplace. healthinsurance.org, 2026-10-05. 'open enrollment period for 2027 coverage runs from November 1, 2026 through January 15, 2027 in Washington' Read it
  10. 10. 2025 Filing season statistics, weeks ending Jan 31, Feb 28, Mar 28, May 2, Oct 17 2025. IRS Newsroom, 2025. 'Total returns received' row. Other pages: https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-jan-31-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-feb-28-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-march-28-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-may-2-2025 Read it
  11. 11. Working Families Tax Credit application window opens Feb. 1. Washington State Department of Revenue, 2026-01-29. window begins Feb 1, 2026 for tax year 2025; accepted through Dec 31, 2029; up to $1,330; over 675,000 refunds totaling more than $491.4 million since 2023 Read it
  12. 12. Working Families Tax Credit Program, 2025 Report to the Legislature. Washington State Department of Revenue, 2025-12-29. page 2: program begins accepting applications each year on February 1; page 3 Table 2: TY2024 approvals 284,416 (MeF 253,210, MyDOR 28,949, paper 2,257) Read it
  13. 13. IR-2016-143 (archival): refunds claiming EITC or ACTC held until at least Feb. 15. IRS, 2016-10-28. PATH Act refund hold statement Read it
  14. 14. You can begin filing your taxes on Jan. 26 this year. PBS NewsHour, 2026-01-08. 2026 filing season start Jan 26; deadline April 15 Read it
  15. 15. ETA 539 weekly claims data, ar539.csv (state-level, NSA, 1971 to present). U.S. Department of Labor, Employment and Training Administration, Office of Unemployment Insurance, downloaded 2026-10-10, latest week ending 2026-10-03. columns st, rptdate, c3 (initial claims). Example values: US sum week ending 2025-01-11 = 351,735 (2025 high), 2025-09-27 = 178,555 (2025 low); 2025-12-06 = 313,815; 2025-07-12 = 260,103. WA c3 week ending 2026-09-26 = 4,365. Read it
  16. 16. Unemployment Insurance Weekly Claims news release. U.S. Department of Labor, 2026-10-08. page 2 Unadjusted Data: 170,333 NSA initial claims week ending Oct 3; seasonal factors expected +8.7% from prior week. State table: Washington advance 4,814, prior week 4,534. Used to validate the CSV. Read it
  17. 17. Education Department opens 2027-28 FAFSA early, marking program's earliest launch. The National News Desk (Emma Koppelman), via KATU, 2026-09-24. form already open at StudentAid.gov; traditional opening Oct 1; previous earliest Sept 24, 2025; FAFSA Simplification Act requires availability by Oct 1 Read it
  18. 18. The Effect of Holidays on Calls to the National Domestic Violence Hotline: Comparing Average Call Volume. National Resource Center on Domestic Violence (VAWnet), 2020-11-20. description: 'the number of calls actually decreases during the holidays, including on New Year's Eve and New Year's Day' (2004-2019 data in linked PDFs, not opened) Read it
  19. 19. #CallUtilitiesNow: PUC urges consumers to contact utilities as winter termination moratorium ends March 31, 2023. Pennsylvania Public Utility Commission, 2023-03-28. 'Between December 1st and March 31st' no shutoffs to income-eligible households; electric, gas, heat-related water Read it
  20. 20. WAC 480-100-143 Winter low-income payment program. Washington State Legislature, current code, accessed 2026-10-10. 'between November 15th and March 15th' utility may not disconnect residential space heating if customer meets conditions (notify, self-certify income, apply for energy assistance, pay plan) Read it
  21. 21. LIHEAP. Washington State Department of Commerce, accessed 2026-10-10. program year Oct 1 to Sep 30; apply once per program year through local agency; income up to 150% FPL Read it
  22. 22. Nearly 1 million assistance calls made to 211 in August. The Source, Washington University in St. Louis (Neil Schoenherr), 2023-09-20. ~150,000 utility payment requests Aug 2023 (+22% vs July); Kreuter: utility payments a particular challenge in late summer Read it
  23. 23. 211 helpline data reveals most pressing U.S. community needs (2025 data). United Way Worldwide, 2026-03-31. 19 million referrals; housing 6 million, 31%; utilities 3.1 million; food 2.5 million; 27 states where housing+utilities > half Read it
  24. 24. The Facts About 211: 2025 Impact Snapshot. United Way Worldwide, 2026. housing 6M (30%), utilities 3.1M, food 2.5M; ranks #4-#7 without counts Read it
  25. 25. 211 helpline data reveals most pressing U.S. community needs (2024 data). United Way Worldwide, 2025-03-26. 16.8M requests, >18M referrals; housing 5.6M, utilities 2.9M, food 2.5M; housing+utilities 47% Read it
  26. 26. Calls to 211 helpline rise in August to the highest level of 2023. Health Communication Research Lab, Washington University in St. Louis (Garg, Golla, Kreuter), 2023-09-09. 872,079 calls Aug vs 785,654 Jul; ~150,000 utility payment requests (+22%); >280,000 housing (+8%) Read it