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What people ask for

How many people ask Front Door for each kind of help, where, and when. We keep only counts. We never keep what anyone wrote or who they are.

Staff time and money savedOpen dataFor agencies

Demo dataDemo data, modeled from public data on when people look for help. Our own counts replace it as they grow.

Nothing here is a real count of people. The patterns through the year come from published government and 211 data. The size is made up.

How the demo is madeShow our own counts

Demo data. In the last 12 months, people in Ohio asked most about Housing (49%), then Money (17%) and Food (14%). Rising fastest from the week before: Housing, up 4%.

Choose what to show

Ohio, Oct 13, 2025 to Oct 11, 2026

QuestionsDemo data
70,537

▲ +2% vs the week before

Needed help this weekDemo data
21,697
Unmet needDemo dataNo program and no listed place nearby fit
10,688

Over time. Questions each week, by kind of help.

Demo data

On a phone, the chart shows the last 13. The table has every one.

See the numbers
FoodHousingHealthMoneyCareWorkEducationOther (legal help, safety)Total
Week of Oct 1319270868182Under 1032Under 101511,336
Week of Oct 2020070668186Under 1032Under 101571,353
Week of Oct 2721070066186Under 1033Under 101621,361
Week of Nov 322368465182Under 1035Under 101701,363
Week of Nov 1023466862183Under 1037Under 101761,364
Week of Nov 1723867063183Under 1039Under 101791,376
Week of Nov 2423768263189Under 1041Under 101881,403
Week of Dec 123770768186Under 1044Under 101921,437
Week of Dec 823871669185Under 1046Under 10Under 101,451
Week of Dec 1523274771189Under 1048Under 10Under 101,484
Week of Dec 2221476172196Under 1050Under 101921,489
Week of Dec 2919380474203Under 1050Under 101891,517
Week of Jan 517884576218Under 1051Under 101821,554
Week of Jan 1215488881224Under 1054Under 101831,589
Week of Jan 1914987275248Under 1050Under 101801,578
Week of Jan 2614485371278Under 1046Under 10Under 101,568
Week of Feb 214286067293Under 1041Under 10Under 101,578
Week of Feb 913684560314Under 1038Under 10Under 101,568
Week of Feb 1613581861326Under 1036Under 101751,551
Week of Feb 2314077963323Under 1035Under 10Under 101,519
Week of Mar 214572264322Under 1035Under 10Under 101,470
Week of Mar 914969065318Under 1034Under 10Under 101,442
Week of Mar 1615566168330Under 1035Under 10Under 101,432
Week of Mar 2315864764347Under 1032Under 101721,423
Week of Mar 3016062665354Under 1034Under 101671,409
Week of Apr 616959663368Under 1033Under 101581,390
Week of Apr 1317457062376Under 1034Under 101541,374
Week of Apr 2018057663337Under 1033Under 101581,351
Week of Apr 2718157762284Under 1032Under 101611,301
Week of May 417558163238Under 1033Under 101651,259
Week of May 1117558262191Under 1033Under 101691,216
Week of May 1817958161184Under 1034Under 101651,208
Week of May 2519257662187Under 1031Under 101661,219
Week of Jun 119558160187Under 1035Under 101631,225
Week of Jun 819858259186Under 1035Under 101611,225
Week of Jun 1519457260189Under 1036Under 101561,212
Week of Jun 2219559259184Under 1035Under 101601,236
Week of Jun 2919059364185Under 1037Under 101601,243
Week of Jul 618358769187Under 103518Under 101,245
Week of Jul 1317758667187Under 103921Under 101,246
Week of Jul 2017659268184Under 103520Under 101,244
Week of Jul 2717760268185Under 103220Under 101,254
Week of Aug 317761266188Under 103221Under 101,265
Week of Aug 1018362165188Under 103120Under 101,280
Week of Aug 1719162864188Under 103119Under 101,291
Week of Aug 2419561168186Under 1030Under 101561,261
Week of Aug 3120261266187Under 1030Under 101501,259
Week of Sep 721359463185Under 1030Under 101431,234
Week of Sep 1421659762185Under 1030Under 101421,237
Week of Sep 2120963666186Under 1030Under 101411,272
Week of Sep 2820465968186Under 1031Under 101461,298
Week of Oct 516056552152Under 1026Under 10Under 101,077

Ranked. Kinds of help, most asked first, with the change from the week before.

  1. 01Housing34,72049% of all▲ +4%
  2. 02Money11,81517% of all0%
  3. 03Food9,65314% of all▼ -2%
  1. 04Legal help8,06911% of all▲ +4%
  2. 05Health3,4015% of all▲ +3%
  3. 06Work1,8913% of all▲ +3%
  4. 07Safety6391% of all0%
  5. 08Education239<1% of allNot enough
  6. 09Care110<1% of allNot enough

Change compares the week of Sep 28 with the week of Sep 21. It shows only when both weeks have 10 or more.

See the numbers
Kind of helpQuestionsChange from the week beforeUnmet
Housing34,720+4%7,460
Money11,8150%1,268
Food9,653-2%223
Legal help8,069+4%1,573
Health3,401+3%110
Work1,891+3%54
Safety6390%Under 10
Education239Under 10
Care110Under 10

By month. Each kind of help's share of all questions, month by month.

Demo data

See the numbers
FoodHousingHealthMoneyCareWorkEducationOther (legal help, safety)
November 202517%49%5%13%Under 103%Under 1013%
December 202515%51%5%13%Under 103%Under 1013%
January 202610%55%5%15%Under 103%Under 10Under 10
February 20269%53%4%20%Under 102%Under 1011%
March 202611%47%5%23%Under 102%Under 1012%
April 202613%43%5%25%Under 102%Under 1012%
May 202615%47%5%16%Under 103%Under 1014%
June 202616%48%5%15%0%3%0%13%
July 202614%47%5%15%0%3%2%13%
August 202615%49%5%15%0%2%1%13%
September 202617%49%5%15%Under 102%Under 1011%
October 202615%52%5%14%Under 102%Under 10Under 10
  1. 01Housing34,72049.2%
  2. 02Money11,81516.8%
  3. 03Food9,65313.7%
  4. 04Other (legal help, safety)8,70812.3%
  5. 05Health3,4014.8%
  6. 06Work1,8912.7%
  7. 07Education2390.3%
  8. 08Care1100.2%

Where. Questions by county in Ohio.

Demo data

Shading

  • Most questions
  • More
  • Some
  • Fewer
  • Fewer than 10, or none

Most questions

  1. 01Franklin County8,338▲ +3%
  2. 02Cuyahoga County7,539▲ +1%
  3. 03Hamilton County5,109▲ +2%
  4. 04Summit County3,264▲ +2%
  5. 05Montgomery County3,237▲ +3%
  6. 06Lucas County2,610▲ +2%
  7. 07Butler County2,432▲ +2%
  8. 08Stark County2,275▲ +5%
  9. 09Lorain County1,965▲ +3%
  10. 10Warren County1,5540%
  11. 11Delaware County1,4460%
  12. 12Lake County1,3770%
  13. 13Mahoning County1,347▲ +9%
  14. 14Clermont County1,2760%
  15. 15Trumbull County1,193▲ +5%
See the numbers: County
CountyQuestionsThis weekUnmet
Franklin County8,3382,7781,461
Cuyahoga County7,5392,4871,304
Hamilton County5,1091,741871
Summit County3,2641,069555
Montgomery County3,2371,081547
Lucas County2,610875405
Butler County2,432820375
Stark County2,275769352
Lorain County1,965627313
Warren County1,554487259
Delaware County1,446448249
Lake County1,377434241
Mahoning County1,347433229
Clermont County1,276406208
Trumbull County1,193392194
Medina County1,100369175
Licking County1,095375177
Greene County1,038363162
Fairfield County1,002344169
Portage County981342141
Clark County818296129
Wood County803282121
Richland County756282110
Wayne County70524390
Miami County68022583
Allen County59618069
Columbiana County58817563
Ashtabula County56416860
Geauga County55115756
Tuscarawas County52314054
Muskingum County49413054
Ross County41411252
Hancock County4139952
Erie County4029652
Scioto County3899552
Union County3879552
Marion County3587852
Belmont County3547652
Jefferson County3547252
Athens County3537552
Knox County3527352
Pickaway County3447052
Sandusky County3397052
Huron County3386852
Washington County3386652
Lawrence County3316152
Seneca County3256052
Ashland County3175849
Darke County3125843
Shelby County2905431
Logan County2885437
Auglaize County2855328
Madison County2825227
Holmes County2795320
Highland County2785225
Brown County2765228
Mercer County2675221
Clinton County2635219
Fulton County2635229
Crawford County2625223
Preble County2575218
Ottawa County2445221
Champaign County2395221
Defiance County2385217
Guernsey County2315220
Coshocton County2205215
Williams County2185213
Morrow County2085212
Perry County20752Under 10
Putnam County18752Under 10
Jackson County1615012
Hardin County13140Under 10
Gallia County11230Under 10
Fayette County11030Under 10
Van Wert County10828Under 10
Henry County10424Under 10
Adams County10225Under 10
Hocking County10123Under 10
Pike County9822Under 10
Carroll County9116Under 10
Wyandot County71Under 10Under 10
Meigs County69Under 10Under 10
Paulding County61Under 10Under 10
Harrison County52Under 10Under 10
Monroe County52Under 10Under 10
Morgan County52Under 10Under 10
Noble County52Under 10Under 10
Vinton County52Under 10Under 10

Rows that say fewer than 10 are hidden on purpose. When only one row would be hidden, a second one is hidden too, so it cannot be worked out from the total.

Urgent and unmet. The share of questions each week that needed help this week, and the share nothing fit.

Demo data

See the numbers
Needed help this weekUnmet need
Week of Oct 1332%16%
Week of Oct 2031%16%
Week of Oct 2731%15%
Week of Nov 331%15%
Week of Nov 1031%15%
Week of Nov 1731%15%
Week of Nov 2431%15%
Week of Dec 131%14%
Week of Dec 831%14%
Week of Dec 1531%15%
Week of Dec 2231%16%
Week of Dec 2932%16%
Week of Jan 532%16%
Week of Jan 1232%16%
Week of Jan 1932%17%
Week of Jan 2632%17%
Week of Feb 232%17%
Week of Feb 933%17%
Week of Feb 1632%17%
Week of Feb 2332%16%
Week of Mar 230%16%
Week of Mar 930%16%
Week of Mar 1630%15%
Week of Mar 2330%15%
Week of Mar 3030%15%
Week of Apr 629%15%
Week of Apr 1330%15%
Week of Apr 2030%14%
Week of Apr 2730%15%
Week of May 429%15%
Week of May 1130%15%
Week of May 1830%15%
Week of May 2530%15%
Week of Jun 130%15%
Week of Jun 829%15%
Week of Jun 1530%14%
Week of Jun 2231%14%
Week of Jun 2931%14%
Week of Jul 630%15%
Week of Jul 1330%14%
Week of Jul 2030%14%
Week of Jul 2730%14%
Week of Aug 331%15%
Week of Aug 1030%15%
Week of Aug 1730%15%
Week of Aug 2430%15%
Week of Aug 3131%15%
Week of Sep 731%16%
Week of Sep 1431%15%
Week of Sep 2131%15%
Week of Sep 2832%14%
Week of Oct 532%15%

Each kind of help. Questions each week for each kind of help, on its own scale.

Demo data

  • Food

  • Housing

  • Health

  • Money

  • Education

  • Work

  • Legal help

  • Safety

See the numbers for every kind of help
FoodHousingHealthMoneyEducationWorkLegal helpSafety
Week of Oct 1319270868182Under 103213912
Week of Oct 2020070668186Under 103214512
Week of Oct 2721070066186Under 103314913
Week of Nov 322368465182Under 103515713
Week of Nov 1023466862183Under 103716313
Week of Nov 1723867063183Under 103916514
Week of Nov 2423768263189Under 104117414
Week of Dec 123770768186Under 104417616
Week of Dec 823871669185Under 1046178Under 10
Week of Dec 1523274771189Under 1048178Under 10
Week of Dec 2221476172196Under 105017715
Week of Dec 2919380474203Under 105017613
Week of Jan 517884576218Under 105117111
Week of Jan 1215488881224Under 105417211
Week of Jan 1914987275248Under 105016911
Week of Jan 2614485371278Under 1046163Under 10
Week of Feb 214286067293Under 1041161Under 10
Week of Feb 913684560314Under 1038161Under 10
Week of Feb 1613581861326Under 103616114
Week of Feb 2314077963323Under 1035166Under 10
Week of Mar 214572264322Under 1035167Under 10
Week of Mar 914969065318Under 1034171Under 10
Week of Mar 1615566168330Under 1035169Under 10
Week of Mar 2315864764347Under 103216111
Week of Mar 3016062665354Under 103415611
Week of Apr 616959663368Under 103314711
Week of Apr 1317457062376Under 103414410
Week of Apr 2018057663337Under 103314711
Week of Apr 2718157762284Under 103214912
Week of May 417558163238Under 103315213
Week of May 1117558262191Under 103315316
Week of May 1817958161184Under 103415015
Week of May 2519257662187Under 103115115
Week of Jun 119558160187Under 103515112
Week of Jun 819858259186Under 103515011
Week of Jun 1519457260189Under 103614511
Week of Jun 2219559259184Under 103514911
Week of Jun 2919059364185Under 103714911
Week of Jul 6183587691871835153Under 10
Week of Jul 13177586671872139154Under 10
Week of Jul 20176592681842035155Under 10
Week of Jul 27177602681852032156Under 10
Week of Aug 3177612661882132155Under 10
Week of Aug 10183621651882031158Under 10
Week of Aug 17191628641881931156Under 10
Week of Aug 2419561168186Under 103014412
Week of Aug 3120261266187Under 103013812
Week of Sep 721359463185Under 103013211
Week of Sep 1421659762185Under 103013111
Week of Sep 2120963666186Under 103013011
Week of Sep 2820465968186Under 103113511
Week of Oct 516056552152Under 1026110Under 10

How we count. What each number means and what we keep.

A question
When someone asks Front Door their first question, our matching service sorts it: the kind of help, and whether they need it this week. We add one to the count for that kind of help, place and week.
The place
The ZIP code or county the person gave us, if they gave one. We never use an address, a city block or a phone location.
What we keep
The count, and nothing else: not the words, not a name, not an account, not a browser or network address.
Unmet need
No state or federal program fit the question well, and we list no office, nonprofit or food site for that kind of help in the person's county.
Small counts
Any count under 10 shows as fewer than 10, in the charts too. When only one count in a list would be hidden, we hide a second one too.
Not counted
The demo site, questions about Front Door itself, crisis questions and letters.
Weeks
Weeks start on Monday, in UTC. The page reads the counts again at most every 15 minutes.

Read our privacy page

How the demo is made

The demo is a model, not a count. It shows what this page will look like and the kinds of patterns to expect, until our own counts are large enough to replace it.

  • Size: the model assumes 40,000 questions a week across the country. That number is made up so the charts have something to show.
  • Kinds of help: each kind gets a share of all questions and a month by month pattern, read from the published sources below.
  • Places: each state gets its share by population (Census county estimates for 2024), and each county its share of its state.
  • Housing mixes rent help, which is steady through the year, with help paying utility bills, which rises in winter in colder states and in summer in hotter ones.
  • Urgent and unmet shares in the demo are made up, to show how those charts read.
  • A small fixed wobble keeps each week from looking drawn with a ruler. The same choice always draws the same numbers.

Search trends

We looked for Google Trends numbers for searches like food stamps, SNAP, rent help, Medicaid, child care help, utility help, unemployment, food bank and WIC, in English and Spanish. Google does not allow automated reading of its Trends pages, and Google has not published a dataset for these searches, so we did not use Trends. The demo is modeled from published government and 211 data instead, listed below.

Where each pattern comes from

Food
Food help rises in September and again in November and December, and is lowest in February. From the share of 211 requests that were about food, month by month, 2022 to 2024 (Western Pennsylvania's open 211 data, the only month-by-month 211 data we found). In November 2025 many states paid partial SNAP benefits during the federal shutdown; the model does not add that event.
Housing
Rent help peaks in January and again from August to October, with a dip in November, following eviction filings in 43 cities and counties tracked by the Eviction Lab, Tacoma among them. About a third of housing questions are about utility bills (211's national split of housing and utility requests in 2025). In colder states that part follows heating help, highest in January and February; in hotter states it follows help with electric bills, higher from spring to fall; states in between get half of each. The shapes come from 211 requests in Western Pennsylvania, where a winter shutoff ban moves electric requests to spring, so the cooling shape is rough.
Health
Medicaid and CHIP applications are steady through the year, highest in January, from CMS application data for 2018, 2019, 2024 and 2025 (the pandemic years are left out). Marketplace open enrollment, November 1 to January 15, adds to it in Washington.
Money
Money mixes steady cash help with the tax season: a quarter of it follows when people file federal returns (IRS 2025 filing season counts, most from February to April), when Washington's Working Families Tax Credit also opens. The other three quarters are kept flat, because we found no monthly pattern for cash help.
Care
Child care help climbs from May and peaks in August, before school starts, from the share of 211 requests about child care, 2022 to 2024 (Western Pennsylvania; a small sample).
Education
Education help, mostly school supplies, is about three times as high in July and August, from the share of 211 requests about education, 2022 to 2024 (Western Pennsylvania).
Work
Unemployment help peaks in January, rises again in early July and in December, and is lowest in September, from new unemployment claims (not seasonally adjusted) in every state, 2012 to 2019 and 2022 to 2025, Department of Labor.
Legal help
Legal help is close to flat through the year, from the share of 211 requests about legal help, 2022 to 2024 (Western Pennsylvania).
Safety
Safety is close to flat through the year, from 211 requests about domestic violence, 2022 to 2024 (Western Pennsylvania). National hotline research finds calls do not rise over the holidays, so the model adds no holiday spike.

How questions split between kinds of help: housing (with utilities) 48% and food 13%, from United Way's national 211 numbers for 2025 (19 million referrals). The rest is split the way 211 requests split in Western Pennsylvania in 2024, the only full breakdown we found. 211 is a phone line for local help, so Front Door's own mix will differ; our counts will show how.

Sources

  1. 1. 2-1-1 Requests/Referrals (2023-2025) and 2-1-1 Requests (2020-2023). United Way of Southwestern Pennsylvania, hosted by Western Pennsylvania Regional Data Center (WPRDC); license CC BY, historical, coverage 2020-01-01 to 2025-08-27. calendar 2024 rows, level_1/level_2 classification counts Read it
  2. 2. States scramble to send full SNAP food benefits to millions of people after government shutdown ends. Associated Press (Geoff Mulvihill, David A. Lieb), via WHYY, 2025-11-13. 42 million people on SNAP; 'about two-thirds of states had issued only partial benefits or none at all'; USDA guidance Thursday Nov 13 to issue full November allotments Read it
  3. 3. Using 211 Data to Gauge Eighth District Economic Conditions. Federal Reserve Bank of St. Louis, On the Economy (Summers-Gabr, Rodgers), 2026-02-09. Figure 3 text: food assistance requests rose in October 2025, more-substantial increases in November; data from 211 Counts dashboards for AR, IL, KY, MO, TN Read it
  4. 4. Eviction Tracking System: Version 3.0, all sites monthly data. The Eviction Lab, Princeton University (Hepburn, Haas, et al.), 2026 (file downloaded 2026-10-10). columns city, month, filings_2020, filings_avg, filings_avg_prepandemic_baseline. Download page: https://dev.evictionlab.org/eviction-tracking/get-the-data/ (no license stated; footer 'All rights reserved'; cite as Hepburn, Haas, et al., Eviction Tracking System: Version 3.0, Princeton University, 2026). Read it
  5. 5. A New Baseline: Changes to Our Eviction Metrics. The Eviction Lab, 2025-05-08. baseline moved to average of same months across 2023 and 2024 Read it
  6. 6. Preliminary Analysis: Eviction Filing Patterns in 2022. The Eviction Lab (Vallejo, Haas, Hepburn), 2023-03-09. text: Q4 decline 'follows a predictable seasonal pattern'; Jan 2022 ~78,000 filings, Aug 2022 >114,000 Read it
  7. 7. State Medicaid and CHIP Applications, Eligibility Determinations, and Enrollment Data (Performance Indicator dataset), September 2026 release. CMS (data.medicaid.gov), catalog record on data.gov, modified 2026-09-25. columns 'New Applications Submitted to Medicaid and CHIP Agencies' and 'Applications for Financial Assistance Submitted to the State Based Marketplace'; license U.S. Government Works (https://www.usa.gov/government-works); dataset id 6165f45b-ca93-5bb5-9d06-db29c692a360 Read it
  8. 8. Dates and deadlines for 2027 health insurance. HealthCare.gov (CMS), accessed 2026-10-10. 'Starting November 1, you can apply for 2027 coverage'; January 15 last day; enroll by December 15 for January 1 start Read it
  9. 9. Washington health insurance marketplace. healthinsurance.org, 2026-10-05. 'open enrollment period for 2027 coverage runs from November 1, 2026 through January 15, 2027 in Washington' Read it
  10. 10. 2025 Filing season statistics, weeks ending Jan 31, Feb 28, Mar 28, May 2, Oct 17 2025. IRS Newsroom, 2025. 'Total returns received' row. Other pages: https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-jan-31-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-feb-28-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-march-28-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-may-2-2025 Read it
  11. 11. Working Families Tax Credit application window opens Feb. 1. Washington State Department of Revenue, 2026-01-29. window begins Feb 1, 2026 for tax year 2025; accepted through Dec 31, 2029; up to $1,330; over 675,000 refunds totaling more than $491.4 million since 2023 Read it
  12. 12. Working Families Tax Credit Program, 2025 Report to the Legislature. Washington State Department of Revenue, 2025-12-29. page 2: program begins accepting applications each year on February 1; page 3 Table 2: TY2024 approvals 284,416 (MeF 253,210, MyDOR 28,949, paper 2,257) Read it
  13. 13. IR-2016-143 (archival): refunds claiming EITC or ACTC held until at least Feb. 15. IRS, 2016-10-28. PATH Act refund hold statement Read it
  14. 14. You can begin filing your taxes on Jan. 26 this year. PBS NewsHour, 2026-01-08. 2026 filing season start Jan 26; deadline April 15 Read it
  15. 15. ETA 539 weekly claims data, ar539.csv (state-level, NSA, 1971 to present). U.S. Department of Labor, Employment and Training Administration, Office of Unemployment Insurance, downloaded 2026-10-10, latest week ending 2026-10-03. columns st, rptdate, c3 (initial claims). Example values: US sum week ending 2025-01-11 = 351,735 (2025 high), 2025-09-27 = 178,555 (2025 low); 2025-12-06 = 313,815; 2025-07-12 = 260,103. WA c3 week ending 2026-09-26 = 4,365. Read it
  16. 16. Unemployment Insurance Weekly Claims news release. U.S. Department of Labor, 2026-10-08. page 2 Unadjusted Data: 170,333 NSA initial claims week ending Oct 3; seasonal factors expected +8.7% from prior week. State table: Washington advance 4,814, prior week 4,534. Used to validate the CSV. Read it
  17. 17. Education Department opens 2027-28 FAFSA early, marking program's earliest launch. The National News Desk (Emma Koppelman), via KATU, 2026-09-24. form already open at StudentAid.gov; traditional opening Oct 1; previous earliest Sept 24, 2025; FAFSA Simplification Act requires availability by Oct 1 Read it
  18. 18. The Effect of Holidays on Calls to the National Domestic Violence Hotline: Comparing Average Call Volume. National Resource Center on Domestic Violence (VAWnet), 2020-11-20. description: 'the number of calls actually decreases during the holidays, including on New Year's Eve and New Year's Day' (2004-2019 data in linked PDFs, not opened) Read it
  19. 19. #CallUtilitiesNow: PUC urges consumers to contact utilities as winter termination moratorium ends March 31, 2023. Pennsylvania Public Utility Commission, 2023-03-28. 'Between December 1st and March 31st' no shutoffs to income-eligible households; electric, gas, heat-related water Read it
  20. 20. WAC 480-100-143 Winter low-income payment program. Washington State Legislature, current code, accessed 2026-10-10. 'between November 15th and March 15th' utility may not disconnect residential space heating if customer meets conditions (notify, self-certify income, apply for energy assistance, pay plan) Read it
  21. 21. LIHEAP. Washington State Department of Commerce, accessed 2026-10-10. program year Oct 1 to Sep 30; apply once per program year through local agency; income up to 150% FPL Read it
  22. 22. Nearly 1 million assistance calls made to 211 in August. The Source, Washington University in St. Louis (Neil Schoenherr), 2023-09-20. ~150,000 utility payment requests Aug 2023 (+22% vs July); Kreuter: utility payments a particular challenge in late summer Read it
  23. 23. 211 helpline data reveals most pressing U.S. community needs (2025 data). United Way Worldwide, 2026-03-31. 19 million referrals; housing 6 million, 31%; utilities 3.1 million; food 2.5 million; 27 states where housing+utilities > half Read it
  24. 24. The Facts About 211: 2025 Impact Snapshot. United Way Worldwide, 2026. housing 6M (30%), utilities 3.1M, food 2.5M; ranks #4-#7 without counts Read it
  25. 25. 211 helpline data reveals most pressing U.S. community needs (2024 data). United Way Worldwide, 2025-03-26. 16.8M requests, >18M referrals; housing 5.6M, utilities 2.9M, food 2.5M; housing+utilities 47% Read it
  26. 26. Calls to 211 helpline rise in August to the highest level of 2023. Health Communication Research Lab, Washington University in St. Louis (Garg, Golla, Kreuter), 2023-09-09. 872,079 calls Aug vs 785,654 Jul; ~150,000 utility payment requests (+22%); >280,000 housing (+8%) Read it