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What people ask for

How many people ask Front Door for each kind of help, where, and when. We keep only counts. We never keep what anyone wrote or who they are.

Staff time and money savedOpen dataFor agencies

Demo dataDemo data, modeled from public data on when people look for help. Our own counts replace it as they grow.

Nothing here is a real count of people. The patterns through the year come from published government and 211 data. The size is made up.

How the demo is madeShow our own counts

Demo data. In the last 12 months, people in Tennessee asked most about Housing (51%), then Money (17%) and Food (13%). Rising fastest from the week before: Housing, up 2%.

Choose what to show

Tennessee, Oct 13, 2025 to Oct 11, 2026

QuestionsDemo data
40,958

▲ +1% vs the week before

Needed help this weekDemo data
11,874
Unmet needDemo dataNo program and no listed place nearby fit
5,674

Over time. Questions each week, by kind of help.

Demo data

On a phone, the chart shows the last 13. The table has every one.

See the numbers
FoodHousingHealthMoneyCareWorkEducationOther (legal help, safety)Total
Week of Oct 1310543933106Under 1016Under 10Under 10784
Week of Oct 2011342535105Under 10Under 10Under 10Under 10780
Week of Oct 2711941232104Under 10Under 10Under 10Under 10772
Week of Nov 312539635107Under 10Under 10Under 10Under 10774
Week of Nov 1013439132106Under 10Under 10Under 10Under 10777
Week of Nov 1713638633106Under 10Under 10Under 10Under 10778
Week of Nov 2413638434101Under 10Under 10Under 10Under 10775
Week of Dec 113937834102Under 10Under 10Under 10Under 10780
Week of Dec 814137834102Under 10Under 10Under 10Under 10783
Week of Dec 1513438337105Under 10Under 10Under 10Under 10788
Week of Dec 2212141338111Under 10Under 10Under 10Under 10813
Week of Dec 2910842741117Under 10Under 10Under 10Under 10822
Week of Jan 59544140121Under 10Under 10Under 10Under 10827
Week of Jan 128245943129Under 1028Under 10Under 10840
Week of Jan 198145141146Under 10Under 10Under 10Under 10845
Week of Jan 267943438161Under 10Under 10Under 10Under 10832
Week of Feb 27642636170Under 10Under 10Under 10Under 10825
Week of Feb 97342333190Under 10Under 10Under 10Under 10830
Week of Feb 167341532198Under 10Under 10Under 10Under 10832
Week of Feb 237740832200Under 10Under 10Under 10Under 10834
Week of Mar 28340232196Under 10Under 10Under 10Under 10831
Week of Mar 98439334191Under 10Under 10Under 10Under 10819
Week of Mar 168738834196Under 10Under 10Under 10Under 10822
Week of Mar 238838734209Under 10Under 10Under 10Under 10834
Week of Mar 309338835216Under 10Under 10Under 10Under 10842
Week of Apr 69139036228Under 10Under 10Under 10Under 10849
Week of Apr 139539435230Under 10Under 10Under 10Under 10857
Week of Apr 209839534206Under 10Under 10Under 10Under 10838
Week of Apr 279839434172Under 10Under 10Under 10Under 10804
Week of May 410139433140Under 1017Under 10Under 10778
Week of May 119939231110Under 1016Under 10Under 10743
Week of May 1810139331107Under 1016Under 10Under 10742
Week of May 2510739833104Under 10Under 10Under 10Under 10748
Week of Jun 110839629101Under 1017Under 10Under 10740
Week of Jun 811139929101Under 1017Under 10Under 10744
Week of Jun 1511039931101Under 1017Under 10Under 10748
Week of Jun 2210641033106Under 1019Under 10Under 10766
Week of Jun 2910140834104Under 1019Under 10Under 10761
Week of Jul 610040836106Under 1017Under 10Under 10766
Week of Jul 1310040237106Under 101810Under 10763
Week of Jul 2010040236104Under 101810Under 10760
Week of Jul 2710140337105Under 101610Under 10764
Week of Aug 39741038104Under 101510Under 10767
Week of Aug 109941137106Under 101411Under 10774
Week of Aug 1710241136106Under 101410Under 10772
Week of Aug 2410941036105Under 1014Under 10Under 10769
Week of Aug 3111540434105Under 1014Under 10Under 10761
Week of Sep 712041134105Under 1014Under 10Under 10769
Week of Sep 1412741233106Under 1014Under 10Under 10772
Week of Sep 2111740934105Under 1015Under 10Under 10761
Week of Sep 2811641834105Under 1015Under 10Under 10769
Week of Oct 5873572885Under 10Under 10Under 10Under 10634

Ranked. Kinds of help, most asked first, with the change from the week before.

  1. 01Housing21,05751% of all▲ +2%
  2. 02Money6,85817% of all0%
  3. 03Food5,39813% of all▼ -1%
  1. 04Legal help4,44011% of all0%
  2. 05Health1,7954% of all0%
  3. 06Work9482% of all0%
  4. 07Safety3431% of allNot enough
  5. 08Education93<1% of allNot enough
  6. 09Care26<1% of allNot enough

Change compares the week of Sep 28 with the week of Sep 21. It shows only when both weeks have 10 or more.

See the numbers
Kind of helpQuestionsChange from the week beforeUnmet
Housing21,057+2%4,151
Money6,8580%645
Food5,398-1%115
Legal help4,4400%744
Health1,7950%18
Work9480%Under 10
Safety343Under 10
Education93Under 10
Care26Under 10

By month. Each kind of help's share of all questions, month by month.

Demo data

See the numbers
FoodHousingHealthMoneyCareWorkEducationOther (legal help, safety)
November 202517%50%4%14%Under 103%Under 1012%
December 202516%50%5%13%Under 103%Under 1013%
January 202610%53%5%17%Under 103%Under 10Under 10
February 20269%50%4%23%Under 102%Under 1012%
March 202610%47%4%24%Under 102%Under 1012%
April 202611%47%4%25%Under 102%Under 1010%
May 202614%52%4%15%Under 102%Under 10Under 10
June 202614%54%4%14%Under 102%Under 1012%
July 202613%53%5%14%Under 102%1%Under 10
August 202614%53%5%14%Under 102%1%Under 10
September 202616%54%4%14%Under 10Under 10Under 1010%
October 202614%56%4%13%Under 10Under 10Under 10Under 10
  1. 01Housing21,05751.4%
  2. 02Money6,85816.7%
  3. 03Food5,39813.2%
  4. 04Other (legal help, safety)4,78311.7%
  5. 05Health1,7954.4%
  6. 06Work9482.3%
  7. 07Education930.2%
  8. 08Care260.1%

Where. Questions by county in Tennessee.

Demo data

Shading

  • Most questions
  • More
  • Some
  • Fewer
  • Fewer than 10, or none

Most questions

  1. 01Shelby County5,5370%
  2. 02Davidson County4,420▲ +1%
  3. 03Knox County3,0580%
  4. 04Hamilton County2,341▲ +2%
  5. 05Rutherford County2,2910%
  6. 06Williamson County1,6300%
  7. 07Montgomery County1,486▲ +4%
  8. 08Sumner County1,2560%
  9. 09Wilson County1,0260%
  10. 10Sullivan County971▲ +5%
  11. 11Blount County8660%
  12. 12Washington County8500%
  13. 13Bradley County6850%
  14. 14Maury County6740%
  15. 15Sevier County5940%
See the numbers: County
CountyQuestionsThis weekUnmet
Shelby County5,5371,847932
Davidson County4,4201,501746
Knox County3,0581,009490
Hamilton County2,341765362
Rutherford County2,291739357
Williamson County1,630512274
Montgomery County1,486465259
Sumner County1,256404208
Wilson County1,026356152
Sullivan County971332149
Blount County866304142
Washington County850308125
Bradley County68523581
Maury County67421682
Sevier County59418463
Madison County59317460
Putnam County48611853
Anderson County46311053
Robertson County44510152
Greene County40010552
Hamblen County3809752
Cumberland County3698852
Tipton County3578552
Loudon County3497252
Coffee County3437452
Hawkins County3386352
Jefferson County3316752
Dickson County3255852
Carter County3245952
McMinn County3245852
Bedford County3205852
Roane County3195852
Gibson County3135352
Monroe County3125351
Lawrence County2985243
Franklin County2855230
Fayette County2775225
Warren County2705216
Cheatham County2685223
Campbell County24252Under 10
Marshall County22452Under 10
Cocke County21752Under 10
Lincoln County21052Under 10
Dyer County20852Under 10
Rhea County2015210
Weakley County1795213
Claiborne County16852Under 10
Henry County16852Under 10
Giles County14752Under 10
Obion County1405117
Marion County13652Under 10
Carroll County13250Under 10
White County13049Under 10
Henderson County11940Under 10
Hardin County11337Under 10
Macon County10733Under 10
McNairy County9217Under 10
Hardeman County8415Under 10
Hickman County80Under 10Under 10
Grainger County77Under 10Under 10
Lauderdale County73Under 10Under 10
DeKalb County66Under 10Under 10
Scott County66Under 10Under 10
Morgan County65Under 10Under 10
Overton County65Under 10Under 10
Union County65Under 10Under 10
Fentress County63Under 10Under 10
Smith County63Under 10Under 10
Humphreys County62Under 10Under 10
Johnson County60Under 10Under 10
Polk County59Under 10Under 10
Unicoi County58Under 10Under 10
Sequatchie County57Under 10Under 10
Haywood County56Under 10Under 10
Chester County55Under 10Under 10
Benton County54Under 10Under 10
Wayne County53Under 10Under 10
Bledsoe County52Under 10Under 10
Cannon County52Under 10Under 10
Crockett County52Under 10Under 10
Decatur County52Under 10Under 10
Grundy County52Under 10Under 10
Jackson County52Under 10Under 10
Lewis County52Under 10Under 10
Meigs County52Under 10Under 10
Stewart County52Under 10Under 10
Trousdale County52Under 10Under 10
Perry County33Under 10Under 10
Clay CountyUnder 10Under 10Under 10
Houston CountyUnder 10Under 10Under 10

Rows that say fewer than 10 are hidden on purpose. When only one row would be hidden, a second one is hidden too, so it cannot be worked out from the total.

Urgent and unmet. The share of questions each week that needed help this week, and the share nothing fit.

Demo data

See the numbers
Needed help this weekUnmet need
Week of Oct 1330%14%
Week of Oct 2030%15%
Week of Oct 2729%14%
Week of Nov 328%14%
Week of Nov 1029%14%
Week of Nov 1728%13%
Week of Nov 2430%13%
Week of Dec 129%13%
Week of Dec 829%13%
Week of Dec 1529%14%
Week of Dec 2230%14%
Week of Dec 2930%14%
Week of Jan 529%15%
Week of Jan 1230%14%
Week of Jan 1930%14%
Week of Jan 2629%14%
Week of Feb 230%14%
Week of Feb 930%14%
Week of Feb 1629%15%
Week of Feb 2329%14%
Week of Mar 228%14%
Week of Mar 928%14%
Week of Mar 1629%14%
Week of Mar 2328%14%
Week of Mar 3028%14%
Week of Apr 628%14%
Week of Apr 1329%14%
Week of Apr 2029%14%
Week of Apr 2729%14%
Week of May 429%13%
Week of May 1129%13%
Week of May 1829%13%
Week of May 2530%15%
Week of Jun 129%14%
Week of Jun 829%14%
Week of Jun 1529%14%
Week of Jun 2229%14%
Week of Jun 2929%14%
Week of Jul 630%15%
Week of Jul 1330%14%
Week of Jul 2028%13%
Week of Jul 2728%13%
Week of Aug 328%14%
Week of Aug 1029%14%
Week of Aug 1729%13%
Week of Aug 2429%14%
Week of Aug 3129%13%
Week of Sep 729%14%
Week of Sep 1430%14%
Week of Sep 2130%13%
Week of Sep 2830%14%
Week of Oct 528%13%

Each kind of help. Questions each week for each kind of help, on its own scale.

Demo data

  • Food

  • Housing

  • Health

  • Money

  • Education

  • Work

  • Legal help

See the numbers for every kind of help
FoodHousingHealthMoneyEducationWorkLegal help
Week of Oct 1310543933106Under 101678
Week of Oct 2011342535105Under 10Under 1080
Week of Oct 2711941232104Under 10Under 1082
Week of Nov 312539635107Under 10Under 1085
Week of Nov 1013439132106Under 10Under 1088
Week of Nov 1713638633106Under 10Under 1090
Week of Nov 2413638434101Under 10Under 1091
Week of Dec 113937834102Under 10Under 1097
Week of Dec 814137834102Under 10Under 1097
Week of Dec 1513438337105Under 10Under 1097
Week of Dec 2212141338111Under 10Under 1097
Week of Dec 2910842741117Under 10Under 1095
Week of Jan 59544140121Under 10Under 1096
Week of Jan 128245943129Under 102893
Week of Jan 198145141146Under 10Under 1093
Week of Jan 267943438161Under 10Under 1090
Week of Feb 27642636170Under 10Under 1089
Week of Feb 97342333190Under 10Under 1085
Week of Feb 167341532198Under 10Under 1089
Week of Feb 237740832200Under 10Under 1093
Week of Mar 28340232196Under 10Under 1094
Week of Mar 98439334191Under 10Under 1094
Week of Mar 168738834196Under 10Under 1094
Week of Mar 238838734209Under 10Under 1092
Week of Mar 309338835216Under 10Under 1087
Week of Apr 69139036228Under 10Under 1082
Week of Apr 139539435230Under 10Under 1080
Week of Apr 209839534206Under 10Under 1082
Week of Apr 279839434172Under 10Under 1083
Week of May 410139433140Under 101784
Week of May 119939231110Under 101685
Week of May 1810139331107Under 101684
Week of May 2510739833104Under 10Under 1081
Week of Jun 110839629101Under 101781
Week of Jun 811139929101Under 101780
Week of Jun 1511039931101Under 101781
Week of Jun 2210641033106Under 101982
Week of Jun 2910140834104Under 101983
Week of Jul 610040836106Under 101783
Week of Jul 1310040237106101883
Week of Jul 2010040236104101883
Week of Jul 2710140337105101684
Week of Aug 39741038104101586
Week of Aug 109941137106111487
Week of Aug 1710241136106101485
Week of Aug 2410941036105Under 101481
Week of Aug 3111540434105Under 101478
Week of Sep 712041134105Under 101475
Week of Sep 1412741233106Under 101472
Week of Sep 2111740934105Under 101574
Week of Sep 2811641834105Under 101574
Week of Oct 5873572885Under 10Under 1061

How we count. What each number means and what we keep.

A question
When someone asks Front Door their first question, our matching service sorts it: the kind of help, and whether they need it this week. We add one to the count for that kind of help, place and week.
The place
The ZIP code or county the person gave us, if they gave one. We never use an address, a city block or a phone location.
What we keep
The count, and nothing else: not the words, not a name, not an account, not a browser or network address.
Unmet need
No state or federal program fit the question well, and we list no office, nonprofit or food site for that kind of help in the person's county.
Small counts
Any count under 10 shows as fewer than 10, in the charts too. When only one count in a list would be hidden, we hide a second one too.
Not counted
The demo site, questions about Front Door itself, crisis questions and letters.
Weeks
Weeks start on Monday, in UTC. The page reads the counts again at most every 15 minutes.

Read our privacy page

How the demo is made

The demo is a model, not a count. It shows what this page will look like and the kinds of patterns to expect, until our own counts are large enough to replace it.

  • Size: the model assumes 40,000 questions a week across the country. That number is made up so the charts have something to show.
  • Kinds of help: each kind gets a share of all questions and a month by month pattern, read from the published sources below.
  • Places: each state gets its share by population (Census county estimates for 2024), and each county its share of its state.
  • Housing mixes rent help, which is steady through the year, with help paying utility bills, which rises in winter in colder states and in summer in hotter ones.
  • Urgent and unmet shares in the demo are made up, to show how those charts read.
  • A small fixed wobble keeps each week from looking drawn with a ruler. The same choice always draws the same numbers.

Search trends

We looked for Google Trends numbers for searches like food stamps, SNAP, rent help, Medicaid, child care help, utility help, unemployment, food bank and WIC, in English and Spanish. Google does not allow automated reading of its Trends pages, and Google has not published a dataset for these searches, so we did not use Trends. The demo is modeled from published government and 211 data instead, listed below.

Where each pattern comes from

Food
Food help rises in September and again in November and December, and is lowest in February. From the share of 211 requests that were about food, month by month, 2022 to 2024 (Western Pennsylvania's open 211 data, the only month-by-month 211 data we found). In November 2025 many states paid partial SNAP benefits during the federal shutdown; the model does not add that event.
Housing
Rent help peaks in January and again from August to October, with a dip in November, following eviction filings in 43 cities and counties tracked by the Eviction Lab, Tacoma among them. About a third of housing questions are about utility bills (211's national split of housing and utility requests in 2025). In colder states that part follows heating help, highest in January and February; in hotter states it follows help with electric bills, higher from spring to fall; states in between get half of each. The shapes come from 211 requests in Western Pennsylvania, where a winter shutoff ban moves electric requests to spring, so the cooling shape is rough.
Health
Medicaid and CHIP applications are steady through the year, highest in January, from CMS application data for 2018, 2019, 2024 and 2025 (the pandemic years are left out). Marketplace open enrollment, November 1 to January 15, adds to it in Washington.
Money
Money mixes steady cash help with the tax season: a quarter of it follows when people file federal returns (IRS 2025 filing season counts, most from February to April), when Washington's Working Families Tax Credit also opens. The other three quarters are kept flat, because we found no monthly pattern for cash help.
Care
Child care help climbs from May and peaks in August, before school starts, from the share of 211 requests about child care, 2022 to 2024 (Western Pennsylvania; a small sample).
Education
Education help, mostly school supplies, is about three times as high in July and August, from the share of 211 requests about education, 2022 to 2024 (Western Pennsylvania).
Work
Unemployment help peaks in January, rises again in early July and in December, and is lowest in September, from new unemployment claims (not seasonally adjusted) in every state, 2012 to 2019 and 2022 to 2025, Department of Labor.
Legal help
Legal help is close to flat through the year, from the share of 211 requests about legal help, 2022 to 2024 (Western Pennsylvania).
Safety
Safety is close to flat through the year, from 211 requests about domestic violence, 2022 to 2024 (Western Pennsylvania). National hotline research finds calls do not rise over the holidays, so the model adds no holiday spike.

How questions split between kinds of help: housing (with utilities) 48% and food 13%, from United Way's national 211 numbers for 2025 (19 million referrals). The rest is split the way 211 requests split in Western Pennsylvania in 2024, the only full breakdown we found. 211 is a phone line for local help, so Front Door's own mix will differ; our counts will show how.

Sources

  1. 1. 2-1-1 Requests/Referrals (2023-2025) and 2-1-1 Requests (2020-2023). United Way of Southwestern Pennsylvania, hosted by Western Pennsylvania Regional Data Center (WPRDC); license CC BY, historical, coverage 2020-01-01 to 2025-08-27. calendar 2024 rows, level_1/level_2 classification counts Read it
  2. 2. States scramble to send full SNAP food benefits to millions of people after government shutdown ends. Associated Press (Geoff Mulvihill, David A. Lieb), via WHYY, 2025-11-13. 42 million people on SNAP; 'about two-thirds of states had issued only partial benefits or none at all'; USDA guidance Thursday Nov 13 to issue full November allotments Read it
  3. 3. Using 211 Data to Gauge Eighth District Economic Conditions. Federal Reserve Bank of St. Louis, On the Economy (Summers-Gabr, Rodgers), 2026-02-09. Figure 3 text: food assistance requests rose in October 2025, more-substantial increases in November; data from 211 Counts dashboards for AR, IL, KY, MO, TN Read it
  4. 4. Eviction Tracking System: Version 3.0, all sites monthly data. The Eviction Lab, Princeton University (Hepburn, Haas, et al.), 2026 (file downloaded 2026-10-10). columns city, month, filings_2020, filings_avg, filings_avg_prepandemic_baseline. Download page: https://dev.evictionlab.org/eviction-tracking/get-the-data/ (no license stated; footer 'All rights reserved'; cite as Hepburn, Haas, et al., Eviction Tracking System: Version 3.0, Princeton University, 2026). Read it
  5. 5. A New Baseline: Changes to Our Eviction Metrics. The Eviction Lab, 2025-05-08. baseline moved to average of same months across 2023 and 2024 Read it
  6. 6. Preliminary Analysis: Eviction Filing Patterns in 2022. The Eviction Lab (Vallejo, Haas, Hepburn), 2023-03-09. text: Q4 decline 'follows a predictable seasonal pattern'; Jan 2022 ~78,000 filings, Aug 2022 >114,000 Read it
  7. 7. State Medicaid and CHIP Applications, Eligibility Determinations, and Enrollment Data (Performance Indicator dataset), September 2026 release. CMS (data.medicaid.gov), catalog record on data.gov, modified 2026-09-25. columns 'New Applications Submitted to Medicaid and CHIP Agencies' and 'Applications for Financial Assistance Submitted to the State Based Marketplace'; license U.S. Government Works (https://www.usa.gov/government-works); dataset id 6165f45b-ca93-5bb5-9d06-db29c692a360 Read it
  8. 8. Dates and deadlines for 2027 health insurance. HealthCare.gov (CMS), accessed 2026-10-10. 'Starting November 1, you can apply for 2027 coverage'; January 15 last day; enroll by December 15 for January 1 start Read it
  9. 9. Washington health insurance marketplace. healthinsurance.org, 2026-10-05. 'open enrollment period for 2027 coverage runs from November 1, 2026 through January 15, 2027 in Washington' Read it
  10. 10. 2025 Filing season statistics, weeks ending Jan 31, Feb 28, Mar 28, May 2, Oct 17 2025. IRS Newsroom, 2025. 'Total returns received' row. Other pages: https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-jan-31-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-feb-28-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-march-28-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-may-2-2025 Read it
  11. 11. Working Families Tax Credit application window opens Feb. 1. Washington State Department of Revenue, 2026-01-29. window begins Feb 1, 2026 for tax year 2025; accepted through Dec 31, 2029; up to $1,330; over 675,000 refunds totaling more than $491.4 million since 2023 Read it
  12. 12. Working Families Tax Credit Program, 2025 Report to the Legislature. Washington State Department of Revenue, 2025-12-29. page 2: program begins accepting applications each year on February 1; page 3 Table 2: TY2024 approvals 284,416 (MeF 253,210, MyDOR 28,949, paper 2,257) Read it
  13. 13. IR-2016-143 (archival): refunds claiming EITC or ACTC held until at least Feb. 15. IRS, 2016-10-28. PATH Act refund hold statement Read it
  14. 14. You can begin filing your taxes on Jan. 26 this year. PBS NewsHour, 2026-01-08. 2026 filing season start Jan 26; deadline April 15 Read it
  15. 15. ETA 539 weekly claims data, ar539.csv (state-level, NSA, 1971 to present). U.S. Department of Labor, Employment and Training Administration, Office of Unemployment Insurance, downloaded 2026-10-10, latest week ending 2026-10-03. columns st, rptdate, c3 (initial claims). Example values: US sum week ending 2025-01-11 = 351,735 (2025 high), 2025-09-27 = 178,555 (2025 low); 2025-12-06 = 313,815; 2025-07-12 = 260,103. WA c3 week ending 2026-09-26 = 4,365. Read it
  16. 16. Unemployment Insurance Weekly Claims news release. U.S. Department of Labor, 2026-10-08. page 2 Unadjusted Data: 170,333 NSA initial claims week ending Oct 3; seasonal factors expected +8.7% from prior week. State table: Washington advance 4,814, prior week 4,534. Used to validate the CSV. Read it
  17. 17. Education Department opens 2027-28 FAFSA early, marking program's earliest launch. The National News Desk (Emma Koppelman), via KATU, 2026-09-24. form already open at StudentAid.gov; traditional opening Oct 1; previous earliest Sept 24, 2025; FAFSA Simplification Act requires availability by Oct 1 Read it
  18. 18. The Effect of Holidays on Calls to the National Domestic Violence Hotline: Comparing Average Call Volume. National Resource Center on Domestic Violence (VAWnet), 2020-11-20. description: 'the number of calls actually decreases during the holidays, including on New Year's Eve and New Year's Day' (2004-2019 data in linked PDFs, not opened) Read it
  19. 19. #CallUtilitiesNow: PUC urges consumers to contact utilities as winter termination moratorium ends March 31, 2023. Pennsylvania Public Utility Commission, 2023-03-28. 'Between December 1st and March 31st' no shutoffs to income-eligible households; electric, gas, heat-related water Read it
  20. 20. WAC 480-100-143 Winter low-income payment program. Washington State Legislature, current code, accessed 2026-10-10. 'between November 15th and March 15th' utility may not disconnect residential space heating if customer meets conditions (notify, self-certify income, apply for energy assistance, pay plan) Read it
  21. 21. LIHEAP. Washington State Department of Commerce, accessed 2026-10-10. program year Oct 1 to Sep 30; apply once per program year through local agency; income up to 150% FPL Read it
  22. 22. Nearly 1 million assistance calls made to 211 in August. The Source, Washington University in St. Louis (Neil Schoenherr), 2023-09-20. ~150,000 utility payment requests Aug 2023 (+22% vs July); Kreuter: utility payments a particular challenge in late summer Read it
  23. 23. 211 helpline data reveals most pressing U.S. community needs (2025 data). United Way Worldwide, 2026-03-31. 19 million referrals; housing 6 million, 31%; utilities 3.1 million; food 2.5 million; 27 states where housing+utilities > half Read it
  24. 24. The Facts About 211: 2025 Impact Snapshot. United Way Worldwide, 2026. housing 6M (30%), utilities 3.1M, food 2.5M; ranks #4-#7 without counts Read it
  25. 25. 211 helpline data reveals most pressing U.S. community needs (2024 data). United Way Worldwide, 2025-03-26. 16.8M requests, >18M referrals; housing 5.6M, utilities 2.9M, food 2.5M; housing+utilities 47% Read it
  26. 26. Calls to 211 helpline rise in August to the highest level of 2023. Health Communication Research Lab, Washington University in St. Louis (Garg, Golla, Kreuter), 2023-09-09. 872,079 calls Aug vs 785,654 Jul; ~150,000 utility payment requests (+22%); >280,000 housing (+8%) Read it