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What people ask for

How many people ask Front Door for each kind of help, where, and when. We keep only counts. We never keep what anyone wrote or who they are.

Staff time and money savedOpen dataFor agencies

Demo dataDemo data, modeled from public data on when people look for help. Our own counts replace it as they grow.

Nothing here is a real count of people. The patterns through the year come from published government and 211 data. The size is made up.

How the demo is madeShow our own counts

Demo data. In the last 12 weeks, people in Virginia asked most about Housing (54%), then Food (14%) and Money (13%). Rising fastest from the week before: Health, up 7%.

Choose what to show

Time

Virginia, Jul 20, 2026 to Oct 11, 2026

Questions
About 11,000Demo data

▲ +1% vs the week before

Needed help this week
About 3,200Demo data
Unmet needNo program and no listed place nearby fit
About 1,500Demo data

Over time. Questions each week, by kind of help.

Demo data

See the numbers
FoodHousingHealthMoneyCareWorkEducationLegal help, safety and otherTotal
Week of Jul 2011149650121Under 102113Under 10919
Week of Jul 2711349850121Under 102113Under 10922
Week of Aug 311749548119Under 102012Under 10914
Week of Aug 1011849047122Under 101813Under 10912
Week of Aug 1712549046122Under 101612Under 10914
Week of Aug 2413449947124Under 1016Under 10Under 10929
Week of Aug 3114149847125Under 1016Under 10Under 10927
Week of Sep 714549944120Under 1016Under 10Under 10918
Week of Sep 1415150543119Under 1016Under 10Under 10924
Week of Sep 2114550746123Under 1018Under 10Under 10931
Week of Sep 2813652049124Under 1018Under 10Under 10942
Week of Oct 511948243107Under 1017Under 10Under 10852

Ranked. Kinds of help, most asked first, with the change from the week before.

  1. 01Housing5,97954% of all▲ +3%
  2. 02Food1,55514% of all▼ -6%
  3. 03Money1,44713% of all▲ +1%
  1. 04Legal help1,07810% of all▲ +4%
  2. 05Health5605% of all▲ +7%
  3. 06Work2132% of all0%
  4. 07Safety841% of allNot enough
  5. 08Education761% of allNot enough
  6. 09Care12<1% of allNot enough

Change compares the week of Sep 28 with the week of Sep 21. It shows only when both weeks have 10 or more.

See the numbers
Kind of helpQuestionsChange from the week beforeUnmet
Housing5,979+3%1,107
Food1,555-6%22
Money1,447+1%130
Legal help1,078+4%197
Health560+7%12
Work2130%Under 10
Safety84Under 10
Education76Under 10
Care12Under 10

Share by week. Each kind of help's share of all questions, week by week.

Demo data

See the numbers
FoodHousingHealthMoneyCareWorkEducationLegal help, safety and other
Week of Jul 2012%54%5%13%Under 102%1%Under 10
Week of Jul 2712%54%5%13%Under 102%1%Under 10
Week of Aug 313%54%5%13%Under 102%1%Under 10
Week of Aug 1013%54%5%13%Under 102%1%Under 10
Week of Aug 1714%54%5%13%Under 102%1%Under 10
Week of Aug 2414%54%5%13%Under 102%Under 10Under 10
Week of Aug 3115%54%5%13%Under 102%Under 10Under 10
Week of Sep 716%54%5%13%Under 102%Under 10Under 10
Week of Sep 1416%55%5%13%Under 102%Under 10Under 10
Week of Sep 2116%54%5%13%Under 102%Under 10Under 10
Week of Sep 2814%55%5%13%Under 102%Under 10Under 10
Week of Oct 514%57%5%13%Under 102%Under 10Under 10
  1. 01Housing5,97954.3%
  2. 02Food1,55514.1%
  3. 03Money1,44713.1%
  4. 04Legal help, safety and other1,16210.6%
  5. 05Health5605.1%
  6. 06Work2131.9%
  7. 07Education760.7%
  8. 08Care120.1%

Where. Questions by county in Virginia.

Demo data

Shading

  • Most questions
  • More
  • Some
  • Fewer
  • Fewer than 10, or none

Most questions

  1. 01Fairfax County1,5850%
  2. 02Prince William County668▲ +6%
  3. 03Virginia Beach city613▲ +2%
  4. 04Loudoun County6040%
  5. 05Chesterfield County532▲ +2%
  6. 06Henrico County4550%
  7. 07Chesapeake city344▼ -3%
  8. 08Arlington County333▲ +4%
  9. 09Richmond city325▲ +4%
  10. 10Norfolk city3180%
  11. 11Newport News city2450%
  12. 12Stafford County2290%
  13. 13Alexandria city2100%
  14. 14Spotsylvania County1970%
  15. 15Hampton city1790%
See the numbers: County
CountyQuestionsThis weekUnmet
Fairfax County1,585513276
Prince William County668222104
Virginia Beach city61320094
Loudoun County60420490
Chesterfield County53218585
Henrico County45515272
Chesapeake city34410459
Arlington County33310057
Richmond city32510255
Norfolk city3189654
Newport News city2458433
Stafford County2297835
Alexandria city2107831
Spotsylvania County1977031
Hampton city1796925
Albemarle County1545117
Hanover County1525720
Suffolk city1384713
Roanoke city1333913
Montgomery County1283613
Frederick County1263212
Roanoke County1263712
Portsmouth city1243712
Rockingham County1102612
James City County1072312
Bedford County1052312
Augusta County1002012
Lynchburg city982512
Fauquier County941912
York County862112
Pittsylvania County741312
Campbell County721212
Culpeper County721212
Franklin County721212
Henry County721212
Washington County721212
Harrisonburg city721212
Charlottesville city691211
Shenandoah County6812Under 10
Prince George County6012Under 10
Manassas city6012Under 10
Danville city5912Under 10
Warren County5712Under 10
Louisa County5612Under 10
Isle of Wight County5512Under 10
Gloucester County5412Under 10
Orange County5012Under 10
Tazewell County4812Under 10
Wise County4512Under 10
Botetourt County4412Under 10
Petersburg city4212Under 10
Amherst County4012Under 10
Halifax County3912Under 10
Caroline County3812Under 10
Powhatan County3812Under 10
Accomack County3712Under 10
Pulaski County3512Under 10
Mecklenburg County3012Under 10
Carroll County2811Under 10
Smyth County2812Under 10
Fluvanna County2712Under 10
Goochland County2712Under 10
Fredericksburg city2712Under 10
King George County2512Under 10
Dinwiddie County2311Under 10
Wythe County2210Under 10
Winchester city21Under 10Under 10
Salem city19Under 10Under 10
New Kent County18Under 10Under 10
Staunton city17Under 10Under 10
Russell County15Under 10Under 10
Fairfax city15Under 10Under 10
Alleghany County12Under 10Under 10
Amelia County12Under 10Under 10
Appomattox County12Under 10Under 10
Brunswick County12Under 10Under 10
Buchanan County12Under 10Under 10
Buckingham County12Under 10Under 10
Charlotte County12Under 10Under 10
Clarke County12Under 10Under 10
Cumberland County12Under 10Under 10
Dickenson County12Under 10Under 10
Essex County12Under 10Under 10
Floyd County12Under 10Under 10
Giles County12Under 10Under 10
Grayson County12Under 10Under 10
Greene County12Under 10Under 10
Greensville County12Under 10Under 10
King William County12Under 10Under 10
Lancaster County12Under 10Under 10
Lee County12Under 10Under 10
Lunenburg County12Under 10Under 10
Madison County12Under 10Under 10
Middlesex County12Under 10Under 10
Nelson County12Under 10Under 10
Northampton County12Under 10Under 10
Northumberland County12Under 10Under 10
Nottoway County12Under 10Under 10
Page County12Under 10Under 10
Patrick County12Under 10Under 10
Prince Edward County12Under 10Under 10
Rockbridge County12Under 10Under 10
Scott County12Under 10Under 10
Southampton County12Under 10Under 10
Sussex County12Under 10Under 10
Westmoreland County12Under 10Under 10
Bristol city12Under 10Under 10
Colonial Heights city12Under 10Under 10
Falls Church city12Under 10Under 10
Hopewell city12Under 10Under 10
Manassas Park city12Under 10Under 10
Martinsville city12Under 10Under 10
Poquoson city12Under 10Under 10
Radford city12Under 10Under 10
Waynesboro city12Under 10Under 10
Williamsburg city12Under 10Under 10
Mathews CountyUnder 10Under 10Under 10
Richmond CountyUnder 10Under 10Under 10

Rows that say fewer than 10 are hidden on purpose. When only one row would be hidden, a second one is hidden too, so it cannot be worked out from the total.

Urgent and unmet. The share of questions each week that needed help this week, and the share nothing fit.

Demo data

See the numbers
Needed help this weekUnmet need
Week of Jul 2028%15%
Week of Jul 2728%15%
Week of Aug 328%13%
Week of Aug 1029%13%
Week of Aug 1729%13%
Week of Aug 2429%13%
Week of Aug 3130%13%
Week of Sep 730%14%
Week of Sep 1430%14%
Week of Sep 2130%13%
Week of Sep 2830%13%
Week of Oct 529%13%

Each kind of help. Questions each week for each kind of help, on its own scale.

Demo data

  • Food

  • Housing

  • Health

  • Money

  • Education

  • Work

  • Legal help

See the numbers for every kind of help
FoodHousingHealthMoneyEducationWorkLegal help
Week of Jul 2011149650121132199
Week of Jul 2711349850121132198
Week of Aug 311749548119122095
Week of Aug 1011849047122131896
Week of Aug 1712549046122121695
Week of Aug 2413449947124Under 101694
Week of Aug 3114149847125Under 101687
Week of Sep 714549944120Under 101685
Week of Sep 1415150543119Under 101682
Week of Sep 2114550746123Under 101884
Week of Sep 2813652049124Under 101887
Week of Oct 511948243107Under 101776

How we count. What each number means and what we keep.

A question
When someone asks Front Door their first question, our matching service sorts it: the kind of help, and whether they need it this week. We add one to the count for that kind of help, place and week.
The place
The ZIP code or county the person gave us, if they gave one. We never use an address, a city block or a phone location.
What we keep
The count, and nothing else: not the words, not a name, not an account, not a browser or network address.
Unmet need
No state or federal program fit the question well, and we list no office, nonprofit or food site for that kind of help in the person's county.
Small counts
Any count under 10 shows as fewer than 10, in the charts too. When only one count in a list would be hidden, we hide a second one too.
Not counted
The demo site, questions about Front Door itself, crisis questions and letters.
Weeks
Weeks start on Monday, in UTC. The page reads the counts again at most every 15 minutes.

Read our privacy page

How the demo is made

The demo is a model, not a count. It shows what this page will look like and the kinds of patterns to expect, until our own counts are large enough to replace it.

  • Size: the model assumes 40,000 questions a week across the country. That number is made up so the charts have something to show.
  • Kinds of help: each kind gets a share of all questions and a month by month pattern, read from the published sources below.
  • Places: each state gets its share by population (Census county estimates for 2024), and each county its share of its state.
  • Housing mixes rent help, which is steady through the year, with help paying utility bills, which rises in winter in colder states and in summer in hotter ones.
  • Urgent and unmet shares in the demo are made up, to show how those charts read.
  • A small fixed wobble keeps each week from looking drawn with a ruler. The same choice always draws the same numbers.

Search trends

We looked for Google Trends numbers for searches like food stamps, SNAP, rent help, Medicaid, child care help, utility help, unemployment, food bank and WIC, in English and Spanish. Google does not allow automated reading of its Trends pages, and Google has not published a dataset for these searches, so we did not use Trends. The demo is modeled from published government and 211 data instead, listed below.

Where each pattern comes from

Food
Food help rises in September and again in November and December, and is lowest in February. From the share of 211 requests that were about food, month by month, 2022 to 2024 (Western Pennsylvania's open 211 data, the only month-by-month 211 data we found). In November 2025 many states paid partial SNAP benefits during the federal shutdown; the model does not add that event.
Housing
Rent help peaks in January and again from August to October, with a dip in November, following eviction filings in 43 cities and counties tracked by the Eviction Lab, Tacoma among them. About a third of housing questions are about utility bills (211's national split of housing and utility requests in 2025). In colder states that part follows heating help, highest in January and February; in hotter states it follows help with electric bills, higher from spring to fall; states in between get half of each. The shapes come from 211 requests in Western Pennsylvania, where a winter shutoff ban moves electric requests to spring, so the cooling shape is rough.
Health
Medicaid and CHIP applications are steady through the year, highest in January, from CMS application data for 2018, 2019, 2024 and 2025 (the pandemic years are left out). Marketplace open enrollment, November 1 to January 15, adds to it in Washington.
Money
Money mixes steady cash help with the tax season: a quarter of it follows when people file federal returns (IRS 2025 filing season counts, most from February to April), when Washington's Working Families Tax Credit also opens. The other three quarters are kept flat, because we found no monthly pattern for cash help.
Care
Child care help climbs from May and peaks in August, before school starts, from the share of 211 requests about child care, 2022 to 2024 (Western Pennsylvania; a small sample).
Education
Education help, mostly school supplies, is about three times as high in July and August, from the share of 211 requests about education, 2022 to 2024 (Western Pennsylvania).
Work
Unemployment help peaks in January, rises again in early July and in December, and is lowest in September, from new unemployment claims (not seasonally adjusted) in every state, 2012 to 2019 and 2022 to 2025, Department of Labor.
Legal help
Legal help is close to flat through the year, from the share of 211 requests about legal help, 2022 to 2024 (Western Pennsylvania).
Safety
Safety is close to flat through the year, from 211 requests about domestic violence, 2022 to 2024 (Western Pennsylvania). National hotline research finds calls do not rise over the holidays, so the model adds no holiday spike.

How questions split between kinds of help: housing (with utilities) 48% and food 13%, from United Way's national 211 numbers for 2025 (19 million referrals). The rest is split the way 211 requests split in Western Pennsylvania in 2024, the only full breakdown we found. 211 is a phone line for local help, so Front Door's own mix will differ; our counts will show how.

Sources

  1. 1. 2-1-1 Requests/Referrals (2023-2025) and 2-1-1 Requests (2020-2023). United Way of Southwestern Pennsylvania, through the Western Pennsylvania Regional Data Center. Checked October 10, 2026. License: CC BY. Read it: 2-1-1 Requests/Referrals (2023-2025) and 2-1-1 Requests (2020-2023)
  2. 2. States scramble to send full SNAP food benefits to millions of people after government shutdown ends. Associated Press (Geoff Mulvihill, David A. Lieb), via WHYY, November 13, 2025. Read it: States scramble to send full SNAP food benefits to millions of people after government shutdown ends
  3. 3. Using 211 Data to Gauge Eighth District Economic Conditions. Federal Reserve Bank of St. Louis, On the Economy (Summers-Gabr, Rodgers), February 9, 2026. Read it: Using 211 Data to Gauge Eighth District Economic Conditions
  4. 4. Eviction Tracking System: Version 3.0, all sites monthly data. The Eviction Lab, Princeton University (Hepburn, Haas, et al.), 2026. Read it: Eviction Tracking System: Version 3.0, all sites monthly data
  5. 5. A New Baseline: Changes to Our Eviction Metrics. The Eviction Lab, May 8, 2025. Read it: A New Baseline: Changes to Our Eviction Metrics
  6. 6. Preliminary Analysis: Eviction Filing Patterns in 2022. The Eviction Lab (Vallejo, Haas, Hepburn), March 9, 2023. Read it: Preliminary Analysis: Eviction Filing Patterns in 2022
  7. 7. State Medicaid and CHIP Applications, Eligibility Determinations, and Enrollment Data, September 2026 release. Centers for Medicare & Medicaid Services (CMS), September 25, 2026. License: U.S. Government Works. Read it: State Medicaid and CHIP Applications, Eligibility Determinations, and Enrollment Data, September 2026 release
  8. 8. Dates and deadlines for 2027 health insurance. HealthCare.gov (CMS). Checked October 10, 2026. Read it: Dates and deadlines for 2027 health insurance
  9. 9. Washington health insurance marketplace. healthinsurance.org, October 5, 2026. Read it: Washington health insurance marketplace
  10. 10. 2025 filing season statistics. IRS Newsroom, 2025. Read it: 2025 filing season statistics
  11. 11. Working Families Tax Credit application window opens Feb. 1. Washington State Department of Revenue, January 29, 2026. Read it: Working Families Tax Credit application window opens Feb. 1
  12. 12. Working Families Tax Credit Program, 2025 Report to the Legislature. Washington State Department of Revenue, December 29, 2025. Read it: Working Families Tax Credit Program, 2025 Report to the Legislature
  13. 13. IR-2016-143: Refunds claiming EITC or ACTC held until at least Feb. 15. IRS, October 28, 2016. Read it: IR-2016-143: Refunds claiming EITC or ACTC held until at least Feb. 15
  14. 14. You can begin filing your taxes on Jan. 26 this year. PBS NewsHour, January 8, 2026. Read it: You can begin filing your taxes on Jan. 26 this year
  15. 15. ETA 539 weekly claims data, by state. U.S. Department of Labor, Employment and Training Administration. Checked October 10, 2026. Read it: ETA 539 weekly claims data, by state
  16. 16. Unemployment Insurance Weekly Claims news release. U.S. Department of Labor, October 8, 2026. Read it: Unemployment Insurance Weekly Claims news release
  17. 17. Education Department opens 2027-28 FAFSA early, marking program's earliest launch. The National News Desk (Emma Koppelman), via KATU, September 24, 2026. Read it: Education Department opens 2027-28 FAFSA early, marking program's earliest launch
  18. 18. The Effect of Holidays on Calls to the National Domestic Violence Hotline: Comparing Average Call Volume. National Resource Center on Domestic Violence (VAWnet), November 20, 2020. Read it: The Effect of Holidays on Calls to the National Domestic Violence Hotline: Comparing Average Call Volume
  19. 19. #CallUtilitiesNow: PUC urges consumers to contact utilities as winter termination moratorium ends March 31, 2023. Pennsylvania Public Utility Commission, March 28, 2023. Read it: #CallUtilitiesNow: PUC urges consumers to contact utilities as winter termination moratorium ends March 31, 2023
  20. 20. WAC 480-100-143 Winter low-income payment program. Washington State Legislature. Checked October 10, 2026. Read it: WAC 480-100-143 Winter low-income payment program
  21. 21. LIHEAP. Washington State Department of Commerce. Checked October 10, 2026. Read it: LIHEAP
  22. 22. Nearly 1 million assistance calls made to 211 in August. The Source, Washington University in St. Louis (Neil Schoenherr), September 20, 2023. Read it: Nearly 1 million assistance calls made to 211 in August
  23. 23. 211 helpline data reveals most pressing U.S. community needs (2025 data). United Way Worldwide, March 31, 2026. Read it: 211 helpline data reveals most pressing U.S. community needs (2025 data)
  24. 24. The Facts About 211: 2025 Impact Snapshot. United Way Worldwide, 2026. Read it: The Facts About 211: 2025 Impact Snapshot
  25. 25. 211 helpline data reveals most pressing U.S. community needs (2024 data). United Way Worldwide, March 26, 2025. Read it: 211 helpline data reveals most pressing U.S. community needs (2024 data)
  26. 26. Calls to 211 helpline rise in August to the highest level of 2023. Health Communication Research Lab, Washington University in St. Louis (Garg, Golla, Kreuter), September 9, 2023. Read it: Calls to 211 helpline rise in August to the highest level of 2023