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What people ask for

How many people ask Front Door for each kind of help, where, and when. We keep only counts. We never keep what anyone wrote or who they are.

Staff time and money savedOpen dataFor agencies

Demo dataDemo data, modeled from public data on when people look for help. Our own counts replace it as they grow.

Nothing here is a real count of people. The patterns through the year come from published government and 211 data. The size is made up.

How the demo is madeShow our own counts

Demo data. In the last 12 weeks, people in Washington asked most about Housing (48%), then Food (15%) and Money (14%). Rising fastest from the week before: Safety, up 9%.

Choose what to show

Time

Washington, Jul 20, 2026 to Oct 11, 2026

Questions
About 10,000Demo data

▲ +2% vs the week before

Needed help this week
About 3,200Demo data
Unmet needNo program and no listed place nearby fit
About 1,600Demo data

Over time. Questions each week, by kind of help.

Demo data

See the numbers
FoodHousingHealthMoneyCareWorkEducationLegal help, safety and otherTotal
Week of Jul 2011639453121Under 102517Under 10842
Week of Jul 2711840053122Under 102517Under 10852
Week of Aug 312039654121Under 102418Under 10852
Week of Aug 1011440354118Under 102317Under 10846
Week of Aug 1711840553118Under 102316Under 10849
Week of Aug 2412741352119Under 102312Under 10858
Week of Aug 3113340650121Under 1022Under 10105848
Week of Sep 713639948119Under 1023Under 10105838
Week of Sep 1414240648123Under 1022Under 1099845
Week of Sep 2113943449121Under 1023Under 1099869
Week of Sep 2813545449120Under 1023Under 10102887
Week of Oct 511740346109Under 1022Under 10Under 10790

Ranked. Kinds of help, most asked first, with the change from the week before.

  1. 01Housing4,91348% of all▲ +5%
  2. 02Food1,51515% of all▼ -3%
  3. 03Money1,43214% of all▼ -1%
  1. 04Legal help1,13711% of all▲ +2%
  2. 05Health6096% of all0%
  3. 06Work2783% of all0%
  4. 07Safety1361% of all▲ +9%
  5. 08Education1121% of allNot enough
  6. 09Care44<1% of allNot enough

Change compares the week of Sep 28 with the week of Sep 21. It shows only when both weeks have 10 or more.

See the numbers
Kind of helpQuestionsChange from the week beforeUnmet
Housing4,913+5%1,070
Food1,515-3%59
Money1,432-1%185
Legal help1,137+2%257
Health6090%18
Work2780%12
Safety136+9%Under 10
Education112Under 10
Care44Under 10

Share by week. Each kind of help's share of all questions, week by week.

Demo data

See the numbers
FoodHousingHealthMoneyCareWorkEducationLegal help, safety and other
Week of Jul 2014%47%6%14%Under 103%2%Under 10
Week of Jul 2714%47%6%14%Under 103%2%Under 10
Week of Aug 314%46%6%14%Under 103%2%Under 10
Week of Aug 1013%48%6%14%Under 103%2%Under 10
Week of Aug 1714%48%6%14%Under 103%2%Under 10
Week of Aug 2415%48%6%14%Under 103%1%Under 10
Week of Aug 3116%48%6%14%Under 103%Under 1012%
Week of Sep 716%48%6%14%Under 103%Under 1013%
Week of Sep 1417%48%6%15%Under 103%Under 1012%
Week of Sep 2116%50%6%14%Under 103%Under 1011%
Week of Sep 2815%51%6%14%Under 103%Under 1011%
Week of Oct 515%51%6%14%Under 103%Under 10Under 10
  1. 01Housing4,91348.3%
  2. 02Food1,51514.9%
  3. 03Money1,43214.1%
  4. 04Legal help, safety and other1,27312.5%
  5. 05Health6096%
  6. 06Work2782.7%
  7. 07Education1121.1%
  8. 08Care440.4%

Where. Questions by county in Washington.

Demo data

Shading

  • Most questions
  • More
  • Some
  • Fewer
  • Fewer than 10, or none

Most questions

  1. 01King County3,050▲ +2%
  2. 02Pierce County1,228▲ +1%
  3. 03Snohomish County1,130▲ +4%
  4. 04Spokane County7240%
  5. 05Clark County6950%
  6. 06Thurston County402▲ +3%
  7. 07Kitsap County363▲ +3%
  8. 08Yakima County339▲ +4%
  9. 09Whatcom County3090%
  10. 10Benton County2810%
  11. 11Skagit County1650%
  12. 12Cowlitz County1470%
  13. 13Grant County1340%
  14. 14Franklin County130▲ +9%
  15. 15Island County108
See the numbers: County
CountyQuestionsThis weekUnmet
King County3,0501,017546
Pierce County1,228410202
Snohomish County1,130380191
Spokane County724242113
Clark County695232108
Thurston County40213068
Kitsap County36311462
Yakima County33910960
Whatcom County3099452
Benton County2818939
Skagit County1655723
Cowlitz County1474613
Grant County1344412
Franklin County1304112
Island County1082712
Lewis County1042312
Chelan County932012
Clallam County931912
Grays Harbor County922312
Mason County781512
Walla Walla County721212
Stevens County6312Under 10
Kittitas County6212Under 10
Whitman County6212Under 10
Okanogan County5912Under 10
Douglas County5812Under 10
Jefferson County3912Under 10
Adams County12Under 10Under 10
Asotin County12Under 10Under 10
Klickitat County12Under 10Under 10
Lincoln County12Under 10Under 10
Pacific County12Under 10Under 10
Pend Oreille County12Under 10Under 10
San Juan County12Under 10Under 10
Skamania County12Under 10Under 10

Rows that say fewer than 10 are hidden on purpose. When only one row would be hidden, a second one is hidden too, so it cannot be worked out from the total.

Urgent and unmet. The share of questions each week that needed help this week, and the share nothing fit.

Demo data

See the numbers
Needed help this weekUnmet need
Week of Jul 2031%16%
Week of Jul 2731%16%
Week of Aug 331%16%
Week of Aug 1032%16%
Week of Aug 1732%16%
Week of Aug 2432%16%
Week of Aug 3131%16%
Week of Sep 731%15%
Week of Sep 1432%16%
Week of Sep 2132%16%
Week of Sep 2832%16%
Week of Oct 531%16%

Each kind of help. Questions each week for each kind of help, on its own scale.

Demo data

  • Food

  • Housing

  • Health

  • Money

  • Education

  • Work

  • Legal help

  • Safety

See the numbers for every kind of help
FoodHousingHealthMoneyEducationWorkLegal helpSafety
Week of Jul 20116394531211725101Under 10
Week of Jul 27118400531221725101Under 10
Week of Aug 3120396541211824103Under 10
Week of Aug 10114403541181723101Under 10
Week of Aug 17118405531181623100Under 10
Week of Aug 2412741352119122397Under 10
Week of Aug 3113340650121Under 10229411
Week of Sep 713639948119Under 10239312
Week of Sep 1414240648123Under 10228811
Week of Sep 2113943449121Under 10238811
Week of Sep 2813545449120Under 10239012
Week of Oct 511740346109Under 102281Under 10

How we count. What each number means and what we keep.

A question
When someone asks Front Door their first question, our matching service sorts it: the kind of help, and whether they need it this week. We add one to the count for that kind of help, place and week.
The place
The ZIP code or county the person gave us, if they gave one. We never use an address, a city block or a phone location.
What we keep
The count, and nothing else: not the words, not a name, not an account, not a browser or network address.
Unmet need
No state or federal program fit the question well, and we list no office, nonprofit or food site for that kind of help in the person's county.
Small counts
Any count under 10 shows as fewer than 10, in the charts too. When only one count in a list would be hidden, we hide a second one too.
Not counted
The demo site, questions about Front Door itself, crisis questions and letters.
Weeks
Weeks start on Monday, in UTC. The page reads the counts again at most every 15 minutes.

Read our privacy page

How the demo is made

The demo is a model, not a count. It shows what this page will look like and the kinds of patterns to expect, until our own counts are large enough to replace it.

  • Size: the model assumes 40,000 questions a week across the country. That number is made up so the charts have something to show.
  • Kinds of help: each kind gets a share of all questions and a month by month pattern, read from the published sources below.
  • Places: each state gets its share by population (Census county estimates for 2024), and each county its share of its state.
  • Housing mixes rent help, which is steady through the year, with help paying utility bills, which rises in winter in colder states and in summer in hotter ones.
  • Urgent and unmet shares in the demo are made up, to show how those charts read.
  • A small fixed wobble keeps each week from looking drawn with a ruler. The same choice always draws the same numbers.

Search trends

We looked for Google Trends numbers for searches like food stamps, SNAP, rent help, Medicaid, child care help, utility help, unemployment, food bank and WIC, in English and Spanish. Google does not allow automated reading of its Trends pages, and Google has not published a dataset for these searches, so we did not use Trends. The demo is modeled from published government and 211 data instead, listed below.

Where each pattern comes from

Food
Food help rises in September and again in November and December, and is lowest in February. From the share of 211 requests that were about food, month by month, 2022 to 2024 (Western Pennsylvania's open 211 data, the only month-by-month 211 data we found). In November 2025 many states paid partial SNAP benefits during the federal shutdown; the model does not add that event.
Housing
Rent help peaks in January and again from August to October, with a dip in November, following eviction filings in 43 cities and counties tracked by the Eviction Lab, Tacoma among them. About a third of housing questions are about utility bills (211's national split of housing and utility requests in 2025). In colder states that part follows heating help, highest in January and February; in hotter states it follows help with electric bills, higher from spring to fall; states in between get half of each. The shapes come from 211 requests in Western Pennsylvania, where a winter shutoff ban moves electric requests to spring, so the cooling shape is rough.
Health
Medicaid and CHIP applications are steady through the year, highest in January, from CMS application data for 2018, 2019, 2024 and 2025 (the pandemic years are left out). Marketplace open enrollment, November 1 to January 15, adds to it in Washington.
Money
Money mixes steady cash help with the tax season: a quarter of it follows when people file federal returns (IRS 2025 filing season counts, most from February to April), when Washington's Working Families Tax Credit also opens. The other three quarters are kept flat, because we found no monthly pattern for cash help.
Care
Child care help climbs from May and peaks in August, before school starts, from the share of 211 requests about child care, 2022 to 2024 (Western Pennsylvania; a small sample).
Education
Education help, mostly school supplies, is about three times as high in July and August, from the share of 211 requests about education, 2022 to 2024 (Western Pennsylvania).
Work
Unemployment help peaks in January, rises again in early July and in December, and is lowest in September, from new unemployment claims (not seasonally adjusted) in every state, 2012 to 2019 and 2022 to 2025, Department of Labor.
Legal help
Legal help is close to flat through the year, from the share of 211 requests about legal help, 2022 to 2024 (Western Pennsylvania).
Safety
Safety is close to flat through the year, from 211 requests about domestic violence, 2022 to 2024 (Western Pennsylvania). National hotline research finds calls do not rise over the holidays, so the model adds no holiday spike.

How questions split between kinds of help: housing (with utilities) 48% and food 13%, from United Way's national 211 numbers for 2025 (19 million referrals). The rest is split the way 211 requests split in Western Pennsylvania in 2024, the only full breakdown we found. 211 is a phone line for local help, so Front Door's own mix will differ; our counts will show how.

Sources

  1. 1. 2-1-1 Requests/Referrals (2023-2025) and 2-1-1 Requests (2020-2023). United Way of Southwestern Pennsylvania, through the Western Pennsylvania Regional Data Center. Checked October 10, 2026. License: CC BY. Read it: 2-1-1 Requests/Referrals (2023-2025) and 2-1-1 Requests (2020-2023)
  2. 2. States scramble to send full SNAP food benefits to millions of people after government shutdown ends. Associated Press (Geoff Mulvihill, David A. Lieb), via WHYY, November 13, 2025. Read it: States scramble to send full SNAP food benefits to millions of people after government shutdown ends
  3. 3. Using 211 Data to Gauge Eighth District Economic Conditions. Federal Reserve Bank of St. Louis, On the Economy (Summers-Gabr, Rodgers), February 9, 2026. Read it: Using 211 Data to Gauge Eighth District Economic Conditions
  4. 4. Eviction Tracking System: Version 3.0, all sites monthly data. The Eviction Lab, Princeton University (Hepburn, Haas, et al.), 2026. Read it: Eviction Tracking System: Version 3.0, all sites monthly data
  5. 5. A New Baseline: Changes to Our Eviction Metrics. The Eviction Lab, May 8, 2025. Read it: A New Baseline: Changes to Our Eviction Metrics
  6. 6. Preliminary Analysis: Eviction Filing Patterns in 2022. The Eviction Lab (Vallejo, Haas, Hepburn), March 9, 2023. Read it: Preliminary Analysis: Eviction Filing Patterns in 2022
  7. 7. State Medicaid and CHIP Applications, Eligibility Determinations, and Enrollment Data, September 2026 release. Centers for Medicare & Medicaid Services (CMS), September 25, 2026. License: U.S. Government Works. Read it: State Medicaid and CHIP Applications, Eligibility Determinations, and Enrollment Data, September 2026 release
  8. 8. Dates and deadlines for 2027 health insurance. HealthCare.gov (CMS). Checked October 10, 2026. Read it: Dates and deadlines for 2027 health insurance
  9. 9. Washington health insurance marketplace. healthinsurance.org, October 5, 2026. Read it: Washington health insurance marketplace
  10. 10. 2025 filing season statistics. IRS Newsroom, 2025. Read it: 2025 filing season statistics
  11. 11. Working Families Tax Credit application window opens Feb. 1. Washington State Department of Revenue, January 29, 2026. Read it: Working Families Tax Credit application window opens Feb. 1
  12. 12. Working Families Tax Credit Program, 2025 Report to the Legislature. Washington State Department of Revenue, December 29, 2025. Read it: Working Families Tax Credit Program, 2025 Report to the Legislature
  13. 13. IR-2016-143: Refunds claiming EITC or ACTC held until at least Feb. 15. IRS, October 28, 2016. Read it: IR-2016-143: Refunds claiming EITC or ACTC held until at least Feb. 15
  14. 14. You can begin filing your taxes on Jan. 26 this year. PBS NewsHour, January 8, 2026. Read it: You can begin filing your taxes on Jan. 26 this year
  15. 15. ETA 539 weekly claims data, by state. U.S. Department of Labor, Employment and Training Administration. Checked October 10, 2026. Read it: ETA 539 weekly claims data, by state
  16. 16. Unemployment Insurance Weekly Claims news release. U.S. Department of Labor, October 8, 2026. Read it: Unemployment Insurance Weekly Claims news release
  17. 17. Education Department opens 2027-28 FAFSA early, marking program's earliest launch. The National News Desk (Emma Koppelman), via KATU, September 24, 2026. Read it: Education Department opens 2027-28 FAFSA early, marking program's earliest launch
  18. 18. The Effect of Holidays on Calls to the National Domestic Violence Hotline: Comparing Average Call Volume. National Resource Center on Domestic Violence (VAWnet), November 20, 2020. Read it: The Effect of Holidays on Calls to the National Domestic Violence Hotline: Comparing Average Call Volume
  19. 19. #CallUtilitiesNow: PUC urges consumers to contact utilities as winter termination moratorium ends March 31, 2023. Pennsylvania Public Utility Commission, March 28, 2023. Read it: #CallUtilitiesNow: PUC urges consumers to contact utilities as winter termination moratorium ends March 31, 2023
  20. 20. WAC 480-100-143 Winter low-income payment program. Washington State Legislature. Checked October 10, 2026. Read it: WAC 480-100-143 Winter low-income payment program
  21. 21. LIHEAP. Washington State Department of Commerce. Checked October 10, 2026. Read it: LIHEAP
  22. 22. Nearly 1 million assistance calls made to 211 in August. The Source, Washington University in St. Louis (Neil Schoenherr), September 20, 2023. Read it: Nearly 1 million assistance calls made to 211 in August
  23. 23. 211 helpline data reveals most pressing U.S. community needs (2025 data). United Way Worldwide, March 31, 2026. Read it: 211 helpline data reveals most pressing U.S. community needs (2025 data)
  24. 24. The Facts About 211: 2025 Impact Snapshot. United Way Worldwide, 2026. Read it: The Facts About 211: 2025 Impact Snapshot
  25. 25. 211 helpline data reveals most pressing U.S. community needs (2024 data). United Way Worldwide, March 26, 2025. Read it: 211 helpline data reveals most pressing U.S. community needs (2024 data)
  26. 26. Calls to 211 helpline rise in August to the highest level of 2023. Health Communication Research Lab, Washington University in St. Louis (Garg, Golla, Kreuter), September 9, 2023. Read it: Calls to 211 helpline rise in August to the highest level of 2023