What people ask for
Staff time and money savedOpen dataFor agencies
Demo dataDemo data, modeled from public data on when people look for help. Our own counts replace it as they grow.
Nothing here is a real count of people. The patterns through the year come from published government and 211 data. The size is made up.
Demo data. In the last 12 months, people in West Virginia asked most about Housing (58%), then Money (17%) and Food (12%).
Over time. Questions each week, by kind of help.
Demo data- Food
- Housing
- Health
- Money
- Care
- Work
- Education
- Other (legal help, safety)
See the numbers
| Food | Housing | Health | Money | Care | Work | Education | Other (legal help, safety) | Total | |
|---|---|---|---|---|---|---|---|---|---|
| Week of Oct 13 | 19 | 106 | Under 10 | 20 | Under 10 | Under 10 | Under 10 | Under 10 | 145 |
| Week of Oct 20 | 23 | 97 | Under 10 | 20 | Under 10 | Under 10 | Under 10 | Under 10 | 140 |
| Week of Oct 27 | 24 | 95 | Under 10 | 20 | Under 10 | Under 10 | Under 10 | Under 10 | 139 |
| Week of Nov 3 | 26 | 95 | Under 10 | 19 | Under 10 | Under 10 | Under 10 | Under 10 | 140 |
| Week of Nov 10 | 28 | 89 | Under 10 | 20 | Under 10 | Under 10 | Under 10 | Under 10 | 137 |
| Week of Nov 17 | 28 | 89 | Under 10 | 20 | Under 10 | Under 10 | Under 10 | Under 10 | 137 |
| Week of Nov 24 | 29 | 92 | Under 10 | 19 | Under 10 | Under 10 | Under 10 | Under 10 | 140 |
| Week of Dec 1 | 30 | 93 | Under 10 | 19 | Under 10 | Under 10 | Under 10 | Under 10 | 142 |
| Week of Dec 8 | 31 | 93 | Under 10 | 18 | Under 10 | Under 10 | Under 10 | Under 10 | 142 |
| Week of Dec 15 | 28 | 95 | Under 10 | 19 | Under 10 | Under 10 | Under 10 | Under 10 | 142 |
| Week of Dec 22 | 24 | 95 | Under 10 | 21 | Under 10 | Under 10 | Under 10 | Under 10 | 140 |
| Week of Dec 29 | 21 | 100 | Under 10 | 22 | Under 10 | Under 10 | Under 10 | Under 10 | 143 |
| Week of Jan 5 | 19 | 105 | Under 10 | 25 | Under 10 | Under 10 | Under 10 | Under 10 | 149 |
| Week of Jan 12 | 14 | 110 | Under 10 | 29 | Under 10 | Under 10 | Under 10 | Under 10 | 153 |
| Week of Jan 19 | 13 | 104 | Under 10 | 33 | Under 10 | Under 10 | Under 10 | Under 10 | 150 |
| Week of Jan 26 | 14 | 103 | Under 10 | 35 | Under 10 | Under 10 | Under 10 | Under 10 | 152 |
| Week of Feb 2 | 14 | 101 | Under 10 | 41 | Under 10 | Under 10 | Under 10 | Under 10 | 156 |
| Week of Feb 9 | 13 | 99 | Under 10 | 46 | Under 10 | Under 10 | Under 10 | Under 10 | 158 |
| Week of Feb 16 | 13 | 95 | Under 10 | 49 | Under 10 | Under 10 | Under 10 | Under 10 | 157 |
| Week of Feb 23 | 13 | 93 | Under 10 | 47 | Under 10 | Under 10 | Under 10 | Under 10 | 153 |
| Week of Mar 2 | 14 | 92 | Under 10 | 43 | Under 10 | Under 10 | Under 10 | Under 10 | 149 |
| Week of Mar 9 | 14 | 90 | Under 10 | 43 | Under 10 | Under 10 | Under 10 | Under 10 | 147 |
| Week of Mar 16 | 14 | 91 | Under 10 | 46 | Under 10 | Under 10 | Under 10 | Under 10 | 151 |
| Week of Mar 23 | 16 | 92 | Under 10 | 50 | Under 10 | Under 10 | Under 10 | Under 10 | 158 |
| Week of Mar 30 | 18 | 93 | Under 10 | 51 | Under 10 | Under 10 | Under 10 | Under 10 | 162 |
| Week of Apr 6 | 17 | 92 | Under 10 | 54 | Under 10 | Under 10 | Under 10 | Under 10 | 163 |
| Week of Apr 13 | 17 | 91 | Under 10 | 56 | Under 10 | Under 10 | Under 10 | Under 10 | 164 |
| Week of Apr 20 | 19 | 91 | Under 10 | 51 | Under 10 | Under 10 | Under 10 | Under 10 | 161 |
| Week of Apr 27 | 19 | 92 | Under 10 | 39 | Under 10 | Under 10 | Under 10 | Under 10 | 150 |
| Week of May 4 | 17 | 95 | Under 10 | 29 | Under 10 | Under 10 | Under 10 | Under 10 | 141 |
| Week of May 11 | 18 | 95 | Under 10 | 21 | Under 10 | Under 10 | Under 10 | Under 10 | 134 |
| Week of May 18 | 19 | 95 | Under 10 | 19 | Under 10 | Under 10 | Under 10 | Under 10 | 133 |
| Week of May 25 | 19 | 94 | Under 10 | 19 | Under 10 | Under 10 | Under 10 | Under 10 | 132 |
| Week of Jun 1 | 21 | 95 | Under 10 | 19 | Under 10 | Under 10 | Under 10 | Under 10 | 135 |
| Week of Jun 8 | 22 | 95 | Under 10 | 19 | Under 10 | Under 10 | Under 10 | Under 10 | 136 |
| Week of Jun 15 | 22 | 94 | Under 10 | 19 | Under 10 | Under 10 | Under 10 | Under 10 | 135 |
| Week of Jun 22 | 20 | 96 | Under 10 | 19 | Under 10 | Under 10 | Under 10 | Under 10 | 135 |
| Week of Jun 29 | 19 | 96 | Under 10 | 18 | Under 10 | Under 10 | Under 10 | Under 10 | 133 |
| Week of Jul 6 | 19 | 94 | Under 10 | 19 | Under 10 | Under 10 | Under 10 | Under 10 | 132 |
| Week of Jul 13 | 19 | 94 | Under 10 | 19 | Under 10 | Under 10 | Under 10 | Under 10 | 132 |
| Week of Jul 20 | 17 | 92 | Under 10 | 19 | Under 10 | Under 10 | Under 10 | Under 10 | 128 |
| Week of Jul 27 | 17 | 92 | Under 10 | 19 | Under 10 | Under 10 | Under 10 | Under 10 | 128 |
| Week of Aug 3 | 18 | 96 | Under 10 | 19 | Under 10 | Under 10 | Under 10 | Under 10 | 133 |
| Week of Aug 10 | 18 | 95 | Under 10 | 20 | Under 10 | Under 10 | Under 10 | Under 10 | 133 |
| Week of Aug 17 | 19 | 95 | Under 10 | 20 | Under 10 | Under 10 | Under 10 | Under 10 | 134 |
| Week of Aug 24 | 20 | 97 | Under 10 | 19 | Under 10 | Under 10 | Under 10 | Under 10 | 136 |
| Week of Aug 31 | 23 | 95 | Under 10 | 19 | Under 10 | Under 10 | Under 10 | Under 10 | 137 |
| Week of Sep 7 | 25 | 96 | Under 10 | 21 | Under 10 | Under 10 | Under 10 | Under 10 | 142 |
| Week of Sep 14 | 25 | 94 | Under 10 | 20 | Under 10 | Under 10 | Under 10 | Under 10 | 139 |
| Week of Sep 21 | 23 | 99 | Under 10 | 19 | Under 10 | Under 10 | Under 10 | Under 10 | 141 |
| Week of Sep 28 | 22 | 98 | Under 10 | 19 | Under 10 | Under 10 | Under 10 | Under 10 | 139 |
| Week of Oct 5 | 16 | 86 | Under 10 | 14 | Under 10 | Under 10 | Under 10 | Under 10 | 116 |
West Virginia, Oct 13, 2025 to Oct 11, 2026
- QuestionsDemo data
- 8,568
- Needed help this weekDemo data
- 2,031
- Unmet needDemo dataNo program and no listed place nearby fit
- 854
Ranked. Kinds of help, most asked first, with the change from the week before.
Demo data01
Housing
4,95158% of all
â–¼ -1% vs the week before
02
Money
1,42317% of all
0% vs the week before
03
Food
1,03012% of all
â–¼ -4% vs the week before
04
Legal help
8019% of all
0% vs the week before
05
Health
2663% of all
Not enough vs the week before
06
Work
971% of all
Not enough vs the week before
Change compares the week of Sep 28 with the week of Sep 21. It shows only when both weeks have 10 or more.
See the numbers
| Kind of help | Questions | Change from the week before | Unmet |
|---|---|---|---|
| Housing | 4,951 | -1% | 764 |
| Money | 1,423 | 0% | 32 |
| Food | 1,030 | -4% | Under 10 |
| Legal help | 801 | 0% | 58 |
| Health | 266 | Under 10 | |
| Work | 97 | Under 10 |
By month. Each kind of help's share of all questions, month by month.
Demo data- Food
- Housing
- Health
- Money
- Care
- Work
- Education
- Other (legal help, safety)
See the numbers
| Food | Housing | Health | Money | Care | Work | Education | Other (legal help, safety) | Total | |
|---|---|---|---|---|---|---|---|---|---|
| November 2025 | 111 | 365 | Under 10 | 78 | Under 10 | Under 10 | Under 10 | Under 10 | 554 |
| December 2025 | 134 | 476 | 28 | 99 | Under 10 | 15 | Under 10 | Under 10 | 752 |
| January 2026 | 60 | 422 | 25 | 122 | Under 10 | 13 | Under 10 | Under 10 | 642 |
| February 2026 | 53 | 388 | Under 10 | 183 | Under 10 | Under 10 | Under 10 | Under 10 | 624 |
| March 2026 | 76 | 458 | Under 10 | 233 | Under 10 | Under 10 | Under 10 | Under 10 | 767 |
| April 2026 | 72 | 366 | Under 10 | 200 | Under 10 | Under 10 | Under 10 | Under 10 | 638 |
| May 2026 | 73 | 379 | Under 10 | 88 | Under 10 | Under 10 | Under 10 | Under 10 | 540 |
| June 2026 | 104 | 476 | 25 | 94 | Under 10 | 10 | Under 10 | Under 10 | 709 |
| July 2026 | 72 | 372 | Under 10 | 76 | Under 10 | Under 10 | Under 10 | Under 10 | 520 |
| August 2026 | 98 | 478 | Under 10 | 97 | Under 10 | Under 10 | Under 10 | Under 10 | 673 |
| September 2026 | 95 | 387 | Under 10 | 79 | Under 10 | Under 10 | Under 10 | Under 10 | 561 |
| October 2026 | 16 | 86 | Under 10 | 14 | Under 10 | Under 10 | Under 10 | Under 10 | 116 |
Where. Questions by county in West Virginia.
Demo dataShading
- Most questions
- More
- Some
- Fewer
- Fewer than 10, or none
Most questions
- 01Kanawha County1,0380%
- 02Berkeley County8250%
- 03Monongalia County6530%
- 04Cabell County5150%
- 05Wood County478
- 06Raleigh County389
- 07Harrison County366
- 08Jefferson County337
- 09Putnam County325
- 10Mercer County322
See the numbers: County
| County | Questions | This week | Unmet |
|---|---|---|---|
| Kanawha County | 1,038 | 359 | 157 |
| Berkeley County | 825 | 293 | 127 |
| Monongalia County | 653 | 211 | 76 |
| Cabell County | 515 | 133 | 53 |
| Wood County | 478 | 116 | 52 |
| Raleigh County | 389 | 91 | 52 |
| Harrison County | 366 | 87 | 52 |
| Jefferson County | 337 | 72 | 52 |
| Putnam County | 325 | 58 | 52 |
| Mercer County | 322 | 57 | 52 |
| Marion County | 320 | 56 | 52 |
| Ohio County | 251 | 52 | 14 |
| Fayette County | 224 | 52 | Under 10 |
| Wayne County | 224 | 52 | Under 10 |
| Preston County | 189 | 52 | Under 10 |
| Greenbrier County | 159 | 52 | Under 10 |
| Logan County | 145 | 52 | Under 10 |
| Marshall County | 132 | 49 | Under 10 |
| Hancock County | 115 | 37 | Under 10 |
| Randolph County | 113 | 34 | Under 10 |
| Jackson County | 110 | 33 | Under 10 |
| Mineral County | 94 | 23 | Under 10 |
| Mason County | 72 | Under 10 | Under 10 |
| Hampshire County | 69 | Under 10 | Under 10 |
| Upshur County | 69 | Under 10 | Under 10 |
| Nicholas County | 68 | Under 10 | Under 10 |
| Brooke County | 65 | Under 10 | Under 10 |
| Boone County | 64 | Under 10 | Under 10 |
| Mingo County | 64 | Under 10 | Under 10 |
| Wyoming County | 64 | Under 10 | Under 10 |
| Lincoln County | 63 | Under 10 | Under 10 |
| Morgan County | 58 | Under 10 | Under 10 |
| McDowell County | 57 | Under 10 | Under 10 |
| Taylor County | 54 | Under 10 | Under 10 |
| Barbour County | 53 | Under 10 | Under 10 |
| Braxton County | 52 | Under 10 | Under 10 |
| Grant County | 52 | Under 10 | Under 10 |
| Hardy County | 52 | Under 10 | Under 10 |
| Lewis County | 52 | Under 10 | Under 10 |
| Monroe County | 52 | Under 10 | Under 10 |
| Roane County | 52 | Under 10 | Under 10 |
| Summers County | 52 | Under 10 | Under 10 |
| Wetzel County | 52 | Under 10 | Under 10 |
| Ritchie County | Under 10 | Under 10 | Under 10 |
| Tyler County | Under 10 | Under 10 | Under 10 |
| Webster County | Under 10 | Under 10 | Under 10 |
Rows that say fewer than 10 are hidden on purpose. When only one row would be hidden, a second one is hidden too, so it cannot be worked out from the total.
Urgent and unmet. The share of questions each week that needed help this week, and the share nothing fit.
Demo data- Needed help this week
- Unmet need
See the numbers
| Needed help this week | Unmet need | |
|---|---|---|
| Week of Oct 13 | 27% | 10% |
| Week of Oct 20 | 24% | 10% |
| Week of Oct 27 | 24% | 10% |
| Week of Nov 3 | 25% | 10% |
| Week of Nov 10 | 21% | 8% |
| Week of Nov 17 | 21% | 8% |
| Week of Nov 24 | 22% | 9% |
| Week of Dec 1 | 23% | 11% |
| Week of Dec 8 | 23% | 10% |
| Week of Dec 15 | 25% | 11% |
| Week of Dec 22 | 22% | 8% |
| Week of Dec 29 | 24% | 9% |
| Week of Jan 5 | 24% | 12% |
| Week of Jan 12 | 25% | 12% |
| Week of Jan 19 | 24% | 12% |
| Week of Jan 26 | 24% | 10% |
| Week of Feb 2 | 27% | 10% |
| Week of Feb 9 | 26% | 10% |
| Week of Feb 16 | 24% | 11% |
| Week of Feb 23 | 25% | 10% |
| Week of Mar 2 | 22% | 9% |
| Week of Mar 9 | 22% | 9% |
| Week of Mar 16 | 22% | 10% |
| Week of Mar 23 | 21% | 9% |
| Week of Mar 30 | 22% | 10% |
| Week of Apr 6 | 22% | 10% |
| Week of Apr 13 | 21% | 10% |
| Week of Apr 20 | 24% | 11% |
| Week of Apr 27 | 23% | 11% |
| Week of May 4 | 25% | 9% |
| Week of May 11 | 22% | 10% |
| Week of May 18 | 23% | 10% |
| Week of May 25 | 24% | 11% |
| Week of Jun 1 | 25% | 10% |
| Week of Jun 8 | 26% | 10% |
| Week of Jun 15 | 24% | 9% |
| Week of Jun 22 | 23% | 11% |
| Week of Jun 29 | 23% | 11% |
| Week of Jul 6 | 24% | 10% |
| Week of Jul 13 | 25% | 10% |
| Week of Jul 20 | 24% | 11% |
| Week of Jul 27 | 25% | 11% |
| Week of Aug 3 | 23% | 10% |
| Week of Aug 10 | 25% | 10% |
| Week of Aug 17 | 25% | 10% |
| Week of Aug 24 | 26% | 8% |
| Week of Aug 31 | 24% | 9% |
| Week of Sep 7 | 26% | 10% |
| Week of Sep 14 | 23% | 11% |
| Week of Sep 21 | 26% | 11% |
| Week of Sep 28 | 26% | 11% |
| Week of Oct 5 | 21% | 10% |
Each kind of help. Questions each week for each kind of help, on its own scale.
Demo dataFood
See the numbers
Food Week of Oct 13 19 Week of Oct 20 23 Week of Oct 27 24 Week of Nov 3 26 Week of Nov 10 28 Week of Nov 17 28 Week of Nov 24 29 Week of Dec 1 30 Week of Dec 8 31 Week of Dec 15 28 Week of Dec 22 24 Week of Dec 29 21 Week of Jan 5 19 Week of Jan 12 14 Week of Jan 19 13 Week of Jan 26 14 Week of Feb 2 14 Week of Feb 9 13 Week of Feb 16 13 Week of Feb 23 13 Week of Mar 2 14 Week of Mar 9 14 Week of Mar 16 14 Week of Mar 23 16 Week of Mar 30 18 Week of Apr 6 17 Week of Apr 13 17 Week of Apr 20 19 Week of Apr 27 19 Week of May 4 17 Week of May 11 18 Week of May 18 19 Week of May 25 19 Week of Jun 1 21 Week of Jun 8 22 Week of Jun 15 22 Week of Jun 22 20 Week of Jun 29 19 Week of Jul 6 19 Week of Jul 13 19 Week of Jul 20 17 Week of Jul 27 17 Week of Aug 3 18 Week of Aug 10 18 Week of Aug 17 19 Week of Aug 24 20 Week of Aug 31 23 Week of Sep 7 25 Week of Sep 14 25 Week of Sep 21 23 Week of Sep 28 22 Week of Oct 5 16 Housing
See the numbers
Housing Week of Oct 13 106 Week of Oct 20 97 Week of Oct 27 95 Week of Nov 3 95 Week of Nov 10 89 Week of Nov 17 89 Week of Nov 24 92 Week of Dec 1 93 Week of Dec 8 93 Week of Dec 15 95 Week of Dec 22 95 Week of Dec 29 100 Week of Jan 5 105 Week of Jan 12 110 Week of Jan 19 104 Week of Jan 26 103 Week of Feb 2 101 Week of Feb 9 99 Week of Feb 16 95 Week of Feb 23 93 Week of Mar 2 92 Week of Mar 9 90 Week of Mar 16 91 Week of Mar 23 92 Week of Mar 30 93 Week of Apr 6 92 Week of Apr 13 91 Week of Apr 20 91 Week of Apr 27 92 Week of May 4 95 Week of May 11 95 Week of May 18 95 Week of May 25 94 Week of Jun 1 95 Week of Jun 8 95 Week of Jun 15 94 Week of Jun 22 96 Week of Jun 29 96 Week of Jul 6 94 Week of Jul 13 94 Week of Jul 20 92 Week of Jul 27 92 Week of Aug 3 96 Week of Aug 10 95 Week of Aug 17 95 Week of Aug 24 97 Week of Aug 31 95 Week of Sep 7 96 Week of Sep 14 94 Week of Sep 21 99 Week of Sep 28 98 Week of Oct 5 86 Money
See the numbers
Money Week of Oct 13 20 Week of Oct 20 20 Week of Oct 27 20 Week of Nov 3 19 Week of Nov 10 20 Week of Nov 17 20 Week of Nov 24 19 Week of Dec 1 19 Week of Dec 8 18 Week of Dec 15 19 Week of Dec 22 21 Week of Dec 29 22 Week of Jan 5 25 Week of Jan 12 29 Week of Jan 19 33 Week of Jan 26 35 Week of Feb 2 41 Week of Feb 9 46 Week of Feb 16 49 Week of Feb 23 47 Week of Mar 2 43 Week of Mar 9 43 Week of Mar 16 46 Week of Mar 23 50 Week of Mar 30 51 Week of Apr 6 54 Week of Apr 13 56 Week of Apr 20 51 Week of Apr 27 39 Week of May 4 29 Week of May 11 21 Week of May 18 19 Week of May 25 19 Week of Jun 1 19 Week of Jun 8 19 Week of Jun 15 19 Week of Jun 22 19 Week of Jun 29 18 Week of Jul 6 19 Week of Jul 13 19 Week of Jul 20 19 Week of Jul 27 19 Week of Aug 3 19 Week of Aug 10 20 Week of Aug 17 20 Week of Aug 24 19 Week of Aug 31 19 Week of Sep 7 21 Week of Sep 14 20 Week of Sep 21 19 Week of Sep 28 19 Week of Oct 5 14 Legal help
See the numbers
Legal help Week of Oct 13 Under 10 Week of Oct 20 14 Week of Oct 27 14 Week of Nov 3 15 Week of Nov 10 17 Week of Nov 17 17 Week of Nov 24 16 Week of Dec 1 19 Week of Dec 8 19 Week of Dec 15 18 Week of Dec 22 19 Week of Dec 29 19 Week of Jan 5 19 Week of Jan 12 17 Week of Jan 19 17 Week of Jan 26 17 Week of Feb 2 16 Week of Feb 9 15 Week of Feb 16 15 Week of Feb 23 17 Week of Mar 2 17 Week of Mar 9 17 Week of Mar 16 18 Week of Mar 23 17 Week of Mar 30 15 Week of Apr 6 14 Week of Apr 13 14 Week of Apr 20 13 Week of Apr 27 13 Week of May 4 15 Week of May 11 16 Week of May 18 15 Week of May 25 14 Week of Jun 1 15 Week of Jun 8 14 Week of Jun 15 14 Week of Jun 22 15 Week of Jun 29 16 Week of Jul 6 14 Week of Jul 13 14 Week of Jul 20 15 Week of Jul 27 15 Week of Aug 3 15 Week of Aug 10 16 Week of Aug 17 15 Week of Aug 24 14 Week of Aug 31 13 Week of Sep 7 14 Week of Sep 14 13 Week of Sep 21 13 Week of Sep 28 13 Week of Oct 5 Under 10
How we count
- When someone asks Front Door their first question, our matching service sorts it: the kind of help, and whether they need it this week. We add one to the count for that kind of help, place and week.
- The place is the ZIP code or county the person gave us, if they gave one. We never use an address, a city block or a phone location.
- We keep the count, and nothing else: not the words, not a name, not an account, not a browser or network address.
- Unmet need means no state or federal program fit the question well, and we list no office, nonprofit or food site for that kind of help in the person's county.
- Any count under 10 shows as fewer than 10. When only one count in a list would be hidden, we hide a second one too.
- The demo site is not counted, and questions about Front Door itself, crisis questions and letters are not counted.
- Weeks start on Monday, in UTC. The page reads the counts again at most every 15 minutes.
How the demo is made
The demo is a model, not a count. It shows what this page will look like and the kinds of patterns to expect, until our own counts are large enough to replace it.
- Size: the model assumes 40,000 questions a week across the country. That number is made up so the charts have something to show.
- Kinds of help: each kind gets a share of all questions and a month by month pattern, read from the published sources below.
- Places: each state gets its share by population (Census county estimates for 2024), and each county its share of its state.
- Housing mixes rent help, which is steady through the year, with help paying utility bills, which rises in winter in colder states and in summer in hotter ones.
- Urgent and unmet shares in the demo are made up, to show how those charts read.
- A small fixed wobble keeps each week from looking drawn with a ruler. The same choice always draws the same numbers.
Search trends
We looked for Google Trends numbers for searches like food stamps, SNAP, rent help, Medicaid, child care help, utility help, unemployment, food bank and WIC, in English and Spanish. Google does not allow automated reading of its Trends pages, and Google has not published a dataset for these searches, so we did not use Trends. The demo is modeled from published government and 211 data instead, listed below.
Where each pattern comes from
- Food
- Food help rises in September and again in November and December, and is lowest in February. From the share of 211 requests that were about food, month by month, 2022 to 2024 (Western Pennsylvania's open 211 data, the only month-by-month 211 data we found). In November 2025 many states paid partial SNAP benefits during the federal shutdown; the model does not add that event.
- Housing
- Rent help peaks in January and again from August to October, with a dip in November, following eviction filings in 43 cities and counties tracked by the Eviction Lab, Tacoma among them. About a third of housing questions are about utility bills (211's national split of housing and utility requests in 2025). In colder states that part follows heating help, highest in January and February; in hotter states it follows help with electric bills, higher from spring to fall; states in between get half of each. The shapes come from 211 requests in Western Pennsylvania, where a winter shutoff ban moves electric requests to spring, so the cooling shape is rough.
- Health
- Medicaid and CHIP applications are steady through the year, highest in January, from CMS application data for 2018, 2019, 2024 and 2025 (the pandemic years are left out). Marketplace open enrollment, November 1 to January 15, adds to it in Washington.
- Money
- Money mixes steady cash help with the tax season: a quarter of it follows when people file federal returns (IRS 2025 filing season counts, most from February to April), when Washington's Working Families Tax Credit also opens. The other three quarters are kept flat, because we found no monthly pattern for cash help.
- Care
- Child care help climbs from May and peaks in August, before school starts, from the share of 211 requests about child care, 2022 to 2024 (Western Pennsylvania; a small sample).
- Education
- Education help, mostly school supplies, is about three times as high in July and August, from the share of 211 requests about education, 2022 to 2024 (Western Pennsylvania).
- Work
- Unemployment help peaks in January, rises again in early July and in December, and is lowest in September, from new unemployment claims (not seasonally adjusted) in every state, 2012 to 2019 and 2022 to 2025, Department of Labor.
- Legal help
- Legal help is close to flat through the year, from the share of 211 requests about legal help, 2022 to 2024 (Western Pennsylvania).
- Safety
- Safety is close to flat through the year, from 211 requests about domestic violence, 2022 to 2024 (Western Pennsylvania). National hotline research finds calls do not rise over the holidays, so the model adds no holiday spike.
How questions split between kinds of help: housing (with utilities) 48% and food 13%, from United Way's national 211 numbers for 2025 (19 million referrals). The rest is split the way 211 requests split in Western Pennsylvania in 2024, the only full breakdown we found. 211 is a phone line for local help, so Front Door's own mix will differ; our counts will show how.
Sources
- 1. 2-1-1 Requests/Referrals (2023-2025) and 2-1-1 Requests (2020-2023). United Way of Southwestern Pennsylvania, hosted by Western Pennsylvania Regional Data Center (WPRDC); license CC BY, historical, coverage 2020-01-01 to 2025-08-27. calendar 2024 rows, level_1/level_2 classification counts Read it
- 2. States scramble to send full SNAP food benefits to millions of people after government shutdown ends. Associated Press (Geoff Mulvihill, David A. Lieb), via WHYY, 2025-11-13. 42 million people on SNAP; 'about two-thirds of states had issued only partial benefits or none at all'; USDA guidance Thursday Nov 13 to issue full November allotments Read it
- 3. Using 211 Data to Gauge Eighth District Economic Conditions. Federal Reserve Bank of St. Louis, On the Economy (Summers-Gabr, Rodgers), 2026-02-09. Figure 3 text: food assistance requests rose in October 2025, more-substantial increases in November; data from 211 Counts dashboards for AR, IL, KY, MO, TN Read it
- 4. Eviction Tracking System: Version 3.0, all sites monthly data. The Eviction Lab, Princeton University (Hepburn, Haas, et al.), 2026 (file downloaded 2026-10-10). columns city, month, filings_2020, filings_avg, filings_avg_prepandemic_baseline. Download page: https://dev.evictionlab.org/eviction-tracking/get-the-data/ (no license stated; footer 'All rights reserved'; cite as Hepburn, Haas, et al., Eviction Tracking System: Version 3.0, Princeton University, 2026). Read it
- 5. A New Baseline: Changes to Our Eviction Metrics. The Eviction Lab, 2025-05-08. baseline moved to average of same months across 2023 and 2024 Read it
- 6. Preliminary Analysis: Eviction Filing Patterns in 2022. The Eviction Lab (Vallejo, Haas, Hepburn), 2023-03-09. text: Q4 decline 'follows a predictable seasonal pattern'; Jan 2022 ~78,000 filings, Aug 2022 >114,000 Read it
- 7. State Medicaid and CHIP Applications, Eligibility Determinations, and Enrollment Data (Performance Indicator dataset), September 2026 release. CMS (data.medicaid.gov), catalog record on data.gov, modified 2026-09-25. columns 'New Applications Submitted to Medicaid and CHIP Agencies' and 'Applications for Financial Assistance Submitted to the State Based Marketplace'; license U.S. Government Works (https://www.usa.gov/government-works); dataset id 6165f45b-ca93-5bb5-9d06-db29c692a360 Read it
- 8. Dates and deadlines for 2027 health insurance. HealthCare.gov (CMS), accessed 2026-10-10. 'Starting November 1, you can apply for 2027 coverage'; January 15 last day; enroll by December 15 for January 1 start Read it
- 9. Washington health insurance marketplace. healthinsurance.org, 2026-10-05. 'open enrollment period for 2027 coverage runs from November 1, 2026 through January 15, 2027 in Washington' Read it
- 10. 2025 Filing season statistics, weeks ending Jan 31, Feb 28, Mar 28, May 2, Oct 17 2025. IRS Newsroom, 2025. 'Total returns received' row. Other pages: https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-jan-31-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-feb-28-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-march-28-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-may-2-2025 Read it
- 11. Working Families Tax Credit application window opens Feb. 1. Washington State Department of Revenue, 2026-01-29. window begins Feb 1, 2026 for tax year 2025; accepted through Dec 31, 2029; up to $1,330; over 675,000 refunds totaling more than $491.4 million since 2023 Read it
- 12. Working Families Tax Credit Program, 2025 Report to the Legislature. Washington State Department of Revenue, 2025-12-29. page 2: program begins accepting applications each year on February 1; page 3 Table 2: TY2024 approvals 284,416 (MeF 253,210, MyDOR 28,949, paper 2,257) Read it
- 13. IR-2016-143 (archival): refunds claiming EITC or ACTC held until at least Feb. 15. IRS, 2016-10-28. PATH Act refund hold statement Read it
- 14. You can begin filing your taxes on Jan. 26 this year. PBS NewsHour, 2026-01-08. 2026 filing season start Jan 26; deadline April 15 Read it
- 15. ETA 539 weekly claims data, ar539.csv (state-level, NSA, 1971 to present). U.S. Department of Labor, Employment and Training Administration, Office of Unemployment Insurance, downloaded 2026-10-10, latest week ending 2026-10-03. columns st, rptdate, c3 (initial claims). Example values: US sum week ending 2025-01-11 = 351,735 (2025 high), 2025-09-27 = 178,555 (2025 low); 2025-12-06 = 313,815; 2025-07-12 = 260,103. WA c3 week ending 2026-09-26 = 4,365. Read it
- 16. Unemployment Insurance Weekly Claims news release. U.S. Department of Labor, 2026-10-08. page 2 Unadjusted Data: 170,333 NSA initial claims week ending Oct 3; seasonal factors expected +8.7% from prior week. State table: Washington advance 4,814, prior week 4,534. Used to validate the CSV. Read it
- 17. Education Department opens 2027-28 FAFSA early, marking program's earliest launch. The National News Desk (Emma Koppelman), via KATU, 2026-09-24. form already open at StudentAid.gov; traditional opening Oct 1; previous earliest Sept 24, 2025; FAFSA Simplification Act requires availability by Oct 1 Read it
- 18. The Effect of Holidays on Calls to the National Domestic Violence Hotline: Comparing Average Call Volume. National Resource Center on Domestic Violence (VAWnet), 2020-11-20. description: 'the number of calls actually decreases during the holidays, including on New Year's Eve and New Year's Day' (2004-2019 data in linked PDFs, not opened) Read it
- 19. #CallUtilitiesNow: PUC urges consumers to contact utilities as winter termination moratorium ends March 31, 2023. Pennsylvania Public Utility Commission, 2023-03-28. 'Between December 1st and March 31st' no shutoffs to income-eligible households; electric, gas, heat-related water Read it
- 20. WAC 480-100-143 Winter low-income payment program. Washington State Legislature, current code, accessed 2026-10-10. 'between November 15th and March 15th' utility may not disconnect residential space heating if customer meets conditions (notify, self-certify income, apply for energy assistance, pay plan) Read it
- 21. LIHEAP. Washington State Department of Commerce, accessed 2026-10-10. program year Oct 1 to Sep 30; apply once per program year through local agency; income up to 150% FPL Read it
- 22. Nearly 1 million assistance calls made to 211 in August. The Source, Washington University in St. Louis (Neil Schoenherr), 2023-09-20. ~150,000 utility payment requests Aug 2023 (+22% vs July); Kreuter: utility payments a particular challenge in late summer Read it
- 23. 211 helpline data reveals most pressing U.S. community needs (2025 data). United Way Worldwide, 2026-03-31. 19 million referrals; housing 6 million, 31%; utilities 3.1 million; food 2.5 million; 27 states where housing+utilities > half Read it
- 24. The Facts About 211: 2025 Impact Snapshot. United Way Worldwide, 2026. housing 6M (30%), utilities 3.1M, food 2.5M; ranks #4-#7 without counts Read it
- 25. 211 helpline data reveals most pressing U.S. community needs (2024 data). United Way Worldwide, 2025-03-26. 16.8M requests, >18M referrals; housing 5.6M, utilities 2.9M, food 2.5M; housing+utilities 47% Read it
- 26. Calls to 211 helpline rise in August to the highest level of 2023. Health Communication Research Lab, Washington University in St. Louis (Garg, Golla, Kreuter), 2023-09-09. 872,079 calls Aug vs 785,654 Jul; ~150,000 utility payment requests (+22%); >280,000 housing (+8%) Read it