Skip to main content
Front Door
For officials

What people ask for

How many people ask Front Door for each kind of help, where, and when. We keep only counts. We never keep what anyone wrote or who they are.

Staff time and money savedOpen dataFor agencies

Demo dataDemo data, modeled from public data on when people look for help. Our own counts replace it as they grow.

Nothing here is a real count of people. The patterns through the year come from published government and 211 data. The size is made up.

How the demo is madeShow our own counts

Demo data. In the last 12 months, people in every state asked most about Housing (48%), then Money (16%) and Food (13%). Rising fastest from the week before: Work, up 3%.

Choose what to show

every state, Oct 13, 2025 to Oct 11, 2026

QuestionsDemo data
2,075,131

▲ +1% vs the week before

Needed help this weekDemo data
688,105
Unmet needDemo dataNo program and no listed place nearby fit
365,503

Over time. Questions each week, by kind of help.

Demo data

On a phone, the chart shows the last 13. The table has every one.

See the numbers
FoodHousingHealthMoneyCareWorkEducationOther (legal help, safety)Total
Week of Oct 135,27420,2822,2765,2822131,2151294,63839,309
Week of Oct 205,74219,9612,2535,2181911,2371324,79739,531
Week of Oct 276,05519,4412,2315,2671741,2751384,96339,544
Week of Nov 36,30419,0582,1805,2901581,3001415,14739,578
Week of Nov 106,62718,4682,1235,2341421,3131455,27339,325
Week of Nov 176,68018,3742,1365,2691341,3801445,40539,522
Week of Nov 246,68618,2462,1675,2371351,4561355,51039,572
Week of Dec 16,72218,7672,2095,2501421,5751285,54540,338
Week of Dec 86,74518,5432,2535,2371421,6431215,63740,321
Week of Dec 156,52819,0282,2705,3661411,6721225,66140,788
Week of Dec 226,02119,6972,3545,6501401,7081395,56641,275
Week of Dec 295,45920,5072,4275,9041391,7451615,50641,848
Week of Jan 54,89121,2382,5136,0871401,8291805,42842,306
Week of Jan 124,34922,1682,5616,3711351,8391995,33442,956
Week of Jan 194,25021,8452,4607,0671301,7381805,28842,958
Week of Jan 264,16421,3722,3467,7531221,6331645,29942,853
Week of Feb 24,06421,3102,3098,3801141,5201435,22143,061
Week of Feb 93,93121,0742,1879,1091061,3981275,18343,115
Week of Feb 163,94320,5592,1469,2861101,3421185,23942,743
Week of Feb 234,06519,8612,1409,1861301,3051195,34942,155
Week of Mar 24,25619,1452,1639,2431461,2871215,51241,873
Week of Mar 94,36418,7232,1819,1751611,2561215,53141,512
Week of Mar 164,43118,6222,2029,4731611,2541265,54541,814
Week of Mar 234,64318,5182,2149,9111581,2501285,24542,067
Week of Mar 304,76218,3402,19410,3901471,2511335,05242,269
Week of Apr 64,81318,2772,18410,8261411,2701364,90842,555
Week of Apr 134,86617,9142,22311,0871361,2811424,74442,393
Week of Apr 204,84417,9292,1969,5541521,2741444,86840,961
Week of Apr 274,89317,9102,1748,1621721,2601434,98639,700
Week of May 45,09818,0462,1286,7261851,2231375,12638,669
Week of May 115,11318,5342,1295,4141991,1981345,24737,968
Week of May 185,24018,4882,1115,2022011,2081445,18837,782
Week of May 255,29418,4312,1105,2591961,2481575,06837,763
Week of Jun 15,37218,4282,1095,2161951,2791694,90437,672
Week of Jun 85,52518,4762,0905,2191931,3041794,80037,786
Week of Jun 155,52818,4382,1195,2311931,3182554,79037,872
Week of Jun 225,53218,4742,1395,2591991,3164174,83338,169
Week of Jun 295,34518,4752,1915,2722021,3235934,85338,254
Week of Jul 65,14218,7032,2695,1372141,3447404,84638,395
Week of Jul 134,95718,4522,3085,1122201,3408914,93338,213
Week of Jul 205,04218,9022,2695,1852251,2918944,95638,764
Week of Jul 275,07918,9812,2755,1812301,2388974,96938,850
Week of Aug 35,06319,0172,2805,1802361,1898874,97638,828
Week of Aug 105,07618,7962,2815,1832431,1419015,04138,662
Week of Aug 175,26818,8292,2455,1842411,1187764,94338,604
Week of Aug 245,55818,6032,2675,2792351,0975994,73538,373
Week of Aug 315,77318,5542,2085,3222301,0874394,59038,203
Week of Sep 76,03818,8722,1435,1692191,0892694,47038,269
Week of Sep 146,13119,2392,1185,2502111,0791344,38938,551
Week of Sep 215,91819,3822,1485,2092151,1131334,40338,521
Week of Sep 285,72119,8572,1895,1652141,1491324,46638,893
Week of Oct 54,78617,3501,9354,4891851,0121123,95933,828

Ranked. Kinds of help, most asked first, with the change from the week before.

  1. 01Housing994,50448% of all▲ +2%
  2. 02Money336,10716% of all▼ -1%
  3. 03Food273,97113% of all▼ -3%
  1. 04Legal help230,57211% of all▲ +2%
  2. 05Health115,3336% of all▲ +2%
  3. 06Work69,2103% of all▲ +3%
  4. 07Safety32,2932% of all0%
  5. 08Education14,0481% of all▼ -1%
  6. 09Care9,093<1% of all0%

Change compares the week of Sep 28 with the week of Sep 21. It shows only when both weeks have 10 or more.

See the numbers
Kind of helpQuestionsChange from the week beforeUnmet
Housing994,504+2%219,482
Money336,107-1%50,747
Food273,971-3%16,401
Legal help230,572+2%57,275
Health115,333+2%9,249
Work69,210+3%6,797
Safety32,2930%3,083
Education14,048-1%1,452
Care9,0930%1,017

By month. Each kind of help's share of all questions, month by month.

Demo data

See the numbers
FoodHousingHealthMoneyCareWorkEducationOther (legal help, safety)
November 202517%47%5%13%0%3%0%14%
December 202515%47%6%13%0%4%0%14%
January 202610%51%6%16%0%4%0%12%
February 20269%48%5%21%0%3%0%12%
March 202611%45%5%23%0%3%0%13%
April 202612%43%5%24%0%3%0%12%
May 202614%48%6%15%1%3%0%14%
June 202614%49%6%14%1%3%1%13%
July 202613%49%6%13%1%3%2%13%
August 202614%49%6%14%1%3%2%13%
September 202615%50%6%13%1%3%0%11%
October 202614%51%6%13%1%3%0%12%
  1. 01Housing994,50447.9%
  2. 02Money336,10716.2%
  3. 03Food273,97113.2%
  4. 04Other (legal help, safety)262,86512.7%
  5. 05Health115,3335.6%
  6. 06Work69,2103.3%
  7. 07Education14,0480.7%
  8. 08Care9,0930.4%

Where. Questions by state.

Demo data

On a phone, pick a state in the box above.

Shading

  • Most questions
  • More
  • Some
  • Fewer
  • Fewer than 10, or none

Most questions

  1. 01California241,835▲ +1%
  2. 02Texas190,567▼ -1%
  3. 03Florida141,509▼ -2%
  4. 04New York121,264▲ +1%
  5. 05Pennsylvania79,925▲ +1%
  6. 06Illinois77,731▲ +1%
  7. 07Ohio72,298▲ +3%
  8. 08Georgia67,8070%
  9. 09North Carolina67,0240%
  10. 10Michigan62,314▲ +4%
  11. 11New Jersey57,719▲ +2%
  12. 12Virginia53,865▲ +2%
  13. 13Washington48,448▲ +2%
  14. 14Arizona46,2350%
  15. 15Tennessee44,491▼ -1%
See the numbers: State
StateQuestionsThis weekUnmet
California241,83580,38243,383
Texas190,56763,17733,571
Florida141,50947,33424,919
New York121,26440,63821,588
Pennsylvania79,92526,76014,053
Illinois77,73126,19013,645
Ohio72,29823,70612,932
Georgia67,80722,44311,964
North Carolina67,02421,98511,807
Michigan62,31420,41510,985
New Jersey57,71919,39010,299
Virginia53,86517,9229,258
Washington48,44815,8818,306
Arizona46,23515,1978,046
Tennessee44,49114,7707,813
Massachusetts43,51814,2777,683
Indiana42,25314,1557,182
Missouri38,18812,5316,729
Maryland38,16012,5836,697
Wisconsin36,63512,1176,482
Colorado36,52512,1296,443
Minnesota35,07011,5956,116
South Carolina33,59411,1625,915
Alabama31,47310,3195,527
Kentucky28,2139,2315,004
Louisiana28,1759,3694,923
Oregon26,0108,5024,564
Oklahoma25,0378,2224,329
Connecticut22,4277,3353,985
Utah21,3467,0113,780
Nevada19,9946,5723,606
Iowa19,6206,4363,443
Arkansas18,8506,1873,377
Kansas18,0585,9323,076
Mississippi17,8095,8653,137
New Mexico13,0374,4152,278
Idaho12,2304,0842,109
Nebraska12,1844,0332,129
West Virginia10,7743,5521,871
Hawaii8,8162,8631,551
New Hampshire8,6532,8551,538
Maine8,6152,8451,492
Montana6,9522,2831,192
Rhode Island6,7632,2701,158
Delaware6,4072,1431,072
South Dakota5,6571,908974
North Dakota4,8631,644839
Alaska4,4741,510775
District of Columbia4,2471,465700
Vermont3,9251,321668
Wyoming3,5471,194590

Rows that say fewer than 10 are hidden on purpose. When only one row would be hidden, a second one is hidden too, so it cannot be worked out from the total.

Urgent and unmet. The share of questions each week that needed help this week, and the share nothing fit.

Demo data

See the numbers
Needed help this weekUnmet need
Week of Oct 1333%18%
Week of Oct 2034%18%
Week of Oct 2733%18%
Week of Nov 334%17%
Week of Nov 1033%17%
Week of Nov 1733%17%
Week of Nov 2433%17%
Week of Dec 134%18%
Week of Dec 833%17%
Week of Dec 1534%18%
Week of Dec 2233%18%
Week of Dec 2933%18%
Week of Jan 533%18%
Week of Jan 1234%18%
Week of Jan 1934%18%
Week of Jan 2633%18%
Week of Feb 233%18%
Week of Feb 933%18%
Week of Feb 1633%18%
Week of Feb 2334%18%
Week of Mar 232%18%
Week of Mar 932%18%
Week of Mar 1632%18%
Week of Mar 2332%18%
Week of Mar 3033%17%
Week of Apr 632%17%
Week of Apr 1332%17%
Week of Apr 2033%17%
Week of Apr 2733%18%
Week of May 433%17%
Week of May 1134%18%
Week of May 1834%18%
Week of May 2534%17%
Week of Jun 133%18%
Week of Jun 833%18%
Week of Jun 1533%18%
Week of Jun 2234%17%
Week of Jun 2933%17%
Week of Jul 634%18%
Week of Jul 1333%17%
Week of Jul 2033%17%
Week of Jul 2733%17%
Week of Aug 333%18%
Week of Aug 1034%17%
Week of Aug 1734%17%
Week of Aug 2433%17%
Week of Aug 3133%17%
Week of Sep 734%17%
Week of Sep 1434%17%
Week of Sep 2134%18%
Week of Sep 2834%18%
Week of Oct 534%18%

Each kind of help. Questions each week for each kind of help, on its own scale.

Demo data

  • Food

  • Housing

  • Health

  • Money

  • Care

  • Education

  • Work

  • Legal help

  • Safety

See the numbers for every kind of help
FoodHousingHealthMoneyCareEducationWorkLegal helpSafety
Week of Oct 135,27420,2822,2765,2822131291,2154,018620
Week of Oct 205,74219,9612,2535,2181911321,2374,168629
Week of Oct 276,05519,4412,2315,2671741381,2754,329634
Week of Nov 36,30419,0582,1805,2901581411,3004,508639
Week of Nov 106,62718,4682,1235,2341421451,3134,619654
Week of Nov 176,68018,3742,1365,2691341441,3804,732673
Week of Nov 246,68618,2462,1675,2371351351,4564,835675
Week of Dec 16,72218,7672,2095,2501421281,5754,842703
Week of Dec 86,74518,5432,2535,2371421211,6434,915722
Week of Dec 156,52819,0282,2705,3661411221,6724,944717
Week of Dec 226,02119,6972,3545,6501401391,7084,886680
Week of Dec 295,45920,5072,4275,9041391611,7454,870636
Week of Jan 54,89121,2382,5136,0871401801,8294,822606
Week of Jan 124,34922,1682,5616,3711351991,8394,773561
Week of Jan 194,25021,8452,4607,0671301801,7384,715573
Week of Jan 264,16421,3722,3467,7531221641,6334,707592
Week of Feb 24,06421,3102,3098,3801141431,5204,632589
Week of Feb 93,93121,0742,1879,1091061271,3984,576607
Week of Feb 163,94320,5592,1469,2861101181,3424,620619
Week of Feb 234,06519,8612,1409,1861301191,3054,714635
Week of Mar 24,25619,1452,1639,2431461211,2874,868644
Week of Mar 94,36418,7232,1819,1751611211,2564,877654
Week of Mar 164,43118,6222,2029,4731611261,2544,910635
Week of Mar 234,64318,5182,2149,9111581281,2504,640605
Week of Mar 304,76218,3402,19410,3901471331,2514,476576
Week of Apr 64,81318,2772,18410,8261411361,2704,351557
Week of Apr 134,86617,9142,22311,0871361421,2814,206538
Week of Apr 204,84417,9292,1969,5541521441,2744,278590
Week of Apr 274,89317,9102,1748,1621721431,2604,351635
Week of May 45,09818,0462,1286,7261851371,2234,449677
Week of May 115,11318,5342,1295,4141991341,1984,531716
Week of May 185,24018,4882,1115,2022011441,2084,495693
Week of May 255,29418,4312,1105,2591961571,2484,409659
Week of Jun 15,37218,4282,1095,2161951691,2794,275629
Week of Jun 85,52518,4762,0905,2191931791,3044,208592
Week of Jun 155,52818,4382,1195,2311932551,3184,213577
Week of Jun 225,53218,4742,1395,2591994171,3164,253580
Week of Jun 295,34518,4752,1915,2722025931,3234,276577
Week of Jul 65,14218,7032,2695,1372147401,3444,262584
Week of Jul 134,95718,4522,3085,1122208911,3404,354579
Week of Jul 205,04218,9022,2695,1852258941,2914,366590
Week of Jul 275,07918,9812,2755,1812308971,2384,365604
Week of Aug 35,06319,0172,2805,1802368871,1894,367609
Week of Aug 105,07618,7962,2815,1832439011,1414,423618
Week of Aug 175,26818,8292,2455,1842417761,1184,324619
Week of Aug 245,55818,6032,2675,2792355991,0974,130605
Week of Aug 315,77318,5542,2085,3222304391,0873,988602
Week of Sep 76,03818,8722,1435,1692192691,0893,855615
Week of Sep 146,13119,2392,1185,2502111341,0793,781608
Week of Sep 215,91819,3822,1485,2092151331,1133,794609
Week of Sep 285,72119,8572,1895,1652141321,1493,856610
Week of Oct 54,78617,3501,9354,4891851121,0123,416543

How we count. What each number means and what we keep.

A question
When someone asks Front Door their first question, our matching service sorts it: the kind of help, and whether they need it this week. We add one to the count for that kind of help, place and week.
The place
The ZIP code or county the person gave us, if they gave one. We never use an address, a city block or a phone location.
What we keep
The count, and nothing else: not the words, not a name, not an account, not a browser or network address.
Unmet need
No state or federal program fit the question well, and we list no office, nonprofit or food site for that kind of help in the person's county.
Small counts
Any count under 10 shows as fewer than 10, in the charts too. When only one count in a list would be hidden, we hide a second one too.
Not counted
The demo site, questions about Front Door itself, crisis questions and letters.
Weeks
Weeks start on Monday, in UTC. The page reads the counts again at most every 15 minutes.

Read our privacy page

How the demo is made

The demo is a model, not a count. It shows what this page will look like and the kinds of patterns to expect, until our own counts are large enough to replace it.

  • Size: the model assumes 40,000 questions a week across the country. That number is made up so the charts have something to show.
  • Kinds of help: each kind gets a share of all questions and a month by month pattern, read from the published sources below.
  • Places: each state gets its share by population (Census county estimates for 2024), and each county its share of its state.
  • Housing mixes rent help, which is steady through the year, with help paying utility bills, which rises in winter in colder states and in summer in hotter ones.
  • Urgent and unmet shares in the demo are made up, to show how those charts read.
  • A small fixed wobble keeps each week from looking drawn with a ruler. The same choice always draws the same numbers.

Search trends

We looked for Google Trends numbers for searches like food stamps, SNAP, rent help, Medicaid, child care help, utility help, unemployment, food bank and WIC, in English and Spanish. Google does not allow automated reading of its Trends pages, and Google has not published a dataset for these searches, so we did not use Trends. The demo is modeled from published government and 211 data instead, listed below.

Where each pattern comes from

Food
Food help rises in September and again in November and December, and is lowest in February. From the share of 211 requests that were about food, month by month, 2022 to 2024 (Western Pennsylvania's open 211 data, the only month-by-month 211 data we found). In November 2025 many states paid partial SNAP benefits during the federal shutdown; the model does not add that event.
Housing
Rent help peaks in January and again from August to October, with a dip in November, following eviction filings in 43 cities and counties tracked by the Eviction Lab, Tacoma among them. About a third of housing questions are about utility bills (211's national split of housing and utility requests in 2025). In colder states that part follows heating help, highest in January and February; in hotter states it follows help with electric bills, higher from spring to fall; states in between get half of each. The shapes come from 211 requests in Western Pennsylvania, where a winter shutoff ban moves electric requests to spring, so the cooling shape is rough.
Health
Medicaid and CHIP applications are steady through the year, highest in January, from CMS application data for 2018, 2019, 2024 and 2025 (the pandemic years are left out). Marketplace open enrollment, November 1 to January 15, adds to it in Washington.
Money
Money mixes steady cash help with the tax season: a quarter of it follows when people file federal returns (IRS 2025 filing season counts, most from February to April), when Washington's Working Families Tax Credit also opens. The other three quarters are kept flat, because we found no monthly pattern for cash help.
Care
Child care help climbs from May and peaks in August, before school starts, from the share of 211 requests about child care, 2022 to 2024 (Western Pennsylvania; a small sample).
Education
Education help, mostly school supplies, is about three times as high in July and August, from the share of 211 requests about education, 2022 to 2024 (Western Pennsylvania).
Work
Unemployment help peaks in January, rises again in early July and in December, and is lowest in September, from new unemployment claims (not seasonally adjusted) in every state, 2012 to 2019 and 2022 to 2025, Department of Labor.
Legal help
Legal help is close to flat through the year, from the share of 211 requests about legal help, 2022 to 2024 (Western Pennsylvania).
Safety
Safety is close to flat through the year, from 211 requests about domestic violence, 2022 to 2024 (Western Pennsylvania). National hotline research finds calls do not rise over the holidays, so the model adds no holiday spike.

How questions split between kinds of help: housing (with utilities) 48% and food 13%, from United Way's national 211 numbers for 2025 (19 million referrals). The rest is split the way 211 requests split in Western Pennsylvania in 2024, the only full breakdown we found. 211 is a phone line for local help, so Front Door's own mix will differ; our counts will show how.

Sources

  1. 1. 2-1-1 Requests/Referrals (2023-2025) and 2-1-1 Requests (2020-2023). United Way of Southwestern Pennsylvania, hosted by Western Pennsylvania Regional Data Center (WPRDC); license CC BY, historical, coverage 2020-01-01 to 2025-08-27. calendar 2024 rows, level_1/level_2 classification counts Read it
  2. 2. States scramble to send full SNAP food benefits to millions of people after government shutdown ends. Associated Press (Geoff Mulvihill, David A. Lieb), via WHYY, 2025-11-13. 42 million people on SNAP; 'about two-thirds of states had issued only partial benefits or none at all'; USDA guidance Thursday Nov 13 to issue full November allotments Read it
  3. 3. Using 211 Data to Gauge Eighth District Economic Conditions. Federal Reserve Bank of St. Louis, On the Economy (Summers-Gabr, Rodgers), 2026-02-09. Figure 3 text: food assistance requests rose in October 2025, more-substantial increases in November; data from 211 Counts dashboards for AR, IL, KY, MO, TN Read it
  4. 4. Eviction Tracking System: Version 3.0, all sites monthly data. The Eviction Lab, Princeton University (Hepburn, Haas, et al.), 2026 (file downloaded 2026-10-10). columns city, month, filings_2020, filings_avg, filings_avg_prepandemic_baseline. Download page: https://dev.evictionlab.org/eviction-tracking/get-the-data/ (no license stated; footer 'All rights reserved'; cite as Hepburn, Haas, et al., Eviction Tracking System: Version 3.0, Princeton University, 2026). Read it
  5. 5. A New Baseline: Changes to Our Eviction Metrics. The Eviction Lab, 2025-05-08. baseline moved to average of same months across 2023 and 2024 Read it
  6. 6. Preliminary Analysis: Eviction Filing Patterns in 2022. The Eviction Lab (Vallejo, Haas, Hepburn), 2023-03-09. text: Q4 decline 'follows a predictable seasonal pattern'; Jan 2022 ~78,000 filings, Aug 2022 >114,000 Read it
  7. 7. State Medicaid and CHIP Applications, Eligibility Determinations, and Enrollment Data (Performance Indicator dataset), September 2026 release. CMS (data.medicaid.gov), catalog record on data.gov, modified 2026-09-25. columns 'New Applications Submitted to Medicaid and CHIP Agencies' and 'Applications for Financial Assistance Submitted to the State Based Marketplace'; license U.S. Government Works (https://www.usa.gov/government-works); dataset id 6165f45b-ca93-5bb5-9d06-db29c692a360 Read it
  8. 8. Dates and deadlines for 2027 health insurance. HealthCare.gov (CMS), accessed 2026-10-10. 'Starting November 1, you can apply for 2027 coverage'; January 15 last day; enroll by December 15 for January 1 start Read it
  9. 9. Washington health insurance marketplace. healthinsurance.org, 2026-10-05. 'open enrollment period for 2027 coverage runs from November 1, 2026 through January 15, 2027 in Washington' Read it
  10. 10. 2025 Filing season statistics, weeks ending Jan 31, Feb 28, Mar 28, May 2, Oct 17 2025. IRS Newsroom, 2025. 'Total returns received' row. Other pages: https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-jan-31-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-feb-28-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-march-28-2025 , https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-may-2-2025 Read it
  11. 11. Working Families Tax Credit application window opens Feb. 1. Washington State Department of Revenue, 2026-01-29. window begins Feb 1, 2026 for tax year 2025; accepted through Dec 31, 2029; up to $1,330; over 675,000 refunds totaling more than $491.4 million since 2023 Read it
  12. 12. Working Families Tax Credit Program, 2025 Report to the Legislature. Washington State Department of Revenue, 2025-12-29. page 2: program begins accepting applications each year on February 1; page 3 Table 2: TY2024 approvals 284,416 (MeF 253,210, MyDOR 28,949, paper 2,257) Read it
  13. 13. IR-2016-143 (archival): refunds claiming EITC or ACTC held until at least Feb. 15. IRS, 2016-10-28. PATH Act refund hold statement Read it
  14. 14. You can begin filing your taxes on Jan. 26 this year. PBS NewsHour, 2026-01-08. 2026 filing season start Jan 26; deadline April 15 Read it
  15. 15. ETA 539 weekly claims data, ar539.csv (state-level, NSA, 1971 to present). U.S. Department of Labor, Employment and Training Administration, Office of Unemployment Insurance, downloaded 2026-10-10, latest week ending 2026-10-03. columns st, rptdate, c3 (initial claims). Example values: US sum week ending 2025-01-11 = 351,735 (2025 high), 2025-09-27 = 178,555 (2025 low); 2025-12-06 = 313,815; 2025-07-12 = 260,103. WA c3 week ending 2026-09-26 = 4,365. Read it
  16. 16. Unemployment Insurance Weekly Claims news release. U.S. Department of Labor, 2026-10-08. page 2 Unadjusted Data: 170,333 NSA initial claims week ending Oct 3; seasonal factors expected +8.7% from prior week. State table: Washington advance 4,814, prior week 4,534. Used to validate the CSV. Read it
  17. 17. Education Department opens 2027-28 FAFSA early, marking program's earliest launch. The National News Desk (Emma Koppelman), via KATU, 2026-09-24. form already open at StudentAid.gov; traditional opening Oct 1; previous earliest Sept 24, 2025; FAFSA Simplification Act requires availability by Oct 1 Read it
  18. 18. The Effect of Holidays on Calls to the National Domestic Violence Hotline: Comparing Average Call Volume. National Resource Center on Domestic Violence (VAWnet), 2020-11-20. description: 'the number of calls actually decreases during the holidays, including on New Year's Eve and New Year's Day' (2004-2019 data in linked PDFs, not opened) Read it
  19. 19. #CallUtilitiesNow: PUC urges consumers to contact utilities as winter termination moratorium ends March 31, 2023. Pennsylvania Public Utility Commission, 2023-03-28. 'Between December 1st and March 31st' no shutoffs to income-eligible households; electric, gas, heat-related water Read it
  20. 20. WAC 480-100-143 Winter low-income payment program. Washington State Legislature, current code, accessed 2026-10-10. 'between November 15th and March 15th' utility may not disconnect residential space heating if customer meets conditions (notify, self-certify income, apply for energy assistance, pay plan) Read it
  21. 21. LIHEAP. Washington State Department of Commerce, accessed 2026-10-10. program year Oct 1 to Sep 30; apply once per program year through local agency; income up to 150% FPL Read it
  22. 22. Nearly 1 million assistance calls made to 211 in August. The Source, Washington University in St. Louis (Neil Schoenherr), 2023-09-20. ~150,000 utility payment requests Aug 2023 (+22% vs July); Kreuter: utility payments a particular challenge in late summer Read it
  23. 23. 211 helpline data reveals most pressing U.S. community needs (2025 data). United Way Worldwide, 2026-03-31. 19 million referrals; housing 6 million, 31%; utilities 3.1 million; food 2.5 million; 27 states where housing+utilities > half Read it
  24. 24. The Facts About 211: 2025 Impact Snapshot. United Way Worldwide, 2026. housing 6M (30%), utilities 3.1M, food 2.5M; ranks #4-#7 without counts Read it
  25. 25. 211 helpline data reveals most pressing U.S. community needs (2024 data). United Way Worldwide, 2025-03-26. 16.8M requests, >18M referrals; housing 5.6M, utilities 2.9M, food 2.5M; housing+utilities 47% Read it
  26. 26. Calls to 211 helpline rise in August to the highest level of 2023. Health Communication Research Lab, Washington University in St. Louis (Garg, Golla, Kreuter), 2023-09-09. 872,079 calls Aug vs 785,654 Jul; ~150,000 utility payment requests (+22%); >280,000 housing (+8%) Read it