Shepherdstown

Local offices in Shepherdstown

We found these on official websites. Call before you go, since hours and places can change.

• Utilities · City office

  Shepherdstown Utilities

  104 North King St, Shepherdstown, WV 25443

  Help here

  • Water, sewer, garbage, and recycling service and billingStart or stop town water and other utility service, pay your bill, or ask about a billing or service problem.Apply online
  Call 304-876-2574DirectionsWebsite

  Last checked October 9, 2026 · Found on shepherdstown.gov

• Local office · Regional office

  West Virginia 211

  Help here

  • Community service referralsCall 211 for help finding local services for needs such as housing, food, health care, and utility bills.
  Call 211Website

  Last checked October 9, 2026 · Found on wv211.org

• Local office · City office

  Shepherdstown Town Hall

  104 North King St, Shepherdstown, WV 25443

  Help here

  • Town services and informationContact Town Hall for help with town services, forms, and questions.
  Call 304-876-2312DirectionsWebsite

  Last checked October 9, 2026 · Found on shepherdstown.gov

• Library · Regional office

  Shepherdstown Public Library

  145 Higbee Lane, Shepherdstown, WV 25443

  Help here

  • Library services and programsGet a library card, borrow books and other materials, use online resources, or join library programs.
  Call 304-876-2783DirectionsWebsite

  Last checked October 9, 2026 · Found on sheplibrary.org

Official Website of Shepherdstown, WV website

Checked on October 9, 2026

Nonprofits that serve Shepherdstown

Each one serves this area. Call before you go, since services and hours change.

Offices for all of Jefferson County

Shepherdstown is in Jefferson County. These county and state offices serve people there too.

• State office

  Jefferson County Department of Human Services Office

  239 Willow Spring Drive, Charles Town, WV 25414

  Help here

  • Benefits and family assistanceVisit or contact this state office to ask about food, health, energy, and cash assistance programs.
  Call 304-724-2600DirectionsWebsite

  Last checked October 9, 2026 · Found on dohs.wv.gov

• State office · Regional office

  West Virginia 211

  Help here

  • Information and referralsCall 211 to find local help with food, housing, utilities, health, and other needs.
  Call 833-848-9905Website

  Last checked October 9, 2026 · Found on wv211.org

• Community action · Nonprofit

  Jefferson County Community Action Council

  Help here

  • Community assistanceAsk about local programs that help residents meet basic needs and move toward self-sufficiency.
  Website

  Last checked October 8, 2026 · Found on jeffersoncountycac.org

• Public health · County office

  Jefferson County Health Department

  1948 Wiltshire Road, Kearneysville, WV 25430

  Help here

  • Public health servicesGet immunizations, clinic care, disease prevention, environmental health services, and health information.
  • WICApply for nutrition support and food benefits for eligible pregnant or postpartum people, infants, and young children.Read more
  Call 304-728-8416DirectionsWebsite

  Last checked October 8, 2026 · Found on jchdwv.org

• Courts and legal help · County office

  Jefferson County Circuit Clerk

  119 North George Street, Charles Town, WV 25414

  Help here

  • Court and child support case helpGet procedural information about court cases, including custody and child support cases.
  Call 304-728-3231DirectionsWebsite

  Last checked October 8, 2026 · Found on jeffersoncountywv.org

• Older adults · Regional office

  Jefferson County Council on Aging

  103 West 5th Avenue, Ranson, WV 25438

  Help here

  • Aging servicesGet information about senior programs, in-home care, transportation, and meals.
  Call 304-725-4044DirectionsWebsite

  Last checked October 8, 2026 · Found on jccoa.org

Everything in Jefferson County

West Virginia programs by kind of help

These are run by West Virginia and work the same everywhere in the state. Each page lists the programs and how to apply.

• FoodFood benefits, WIC, school meals and food banks.
• HousingRent help, shelter, and help with heat and power bills.
• HealthHealth coverage, Medicare, mental health care and help with drug costs.
• MoneyCash help, disability, retirement and veterans payments, and tax help.
• CareChild care, help for older adults and disability support.
• EducationHelp paying for college and training, and free preschool.
• WorkJobs, unemployment, and the IDs and papers you need for work.
• Legal helpFree legal help with eviction, family law, benefits and more.
• SafetyHelp with abuse at home, a safe place to stay, and crisis lines.

Checked on October 8, 2026

Federal help anyone can use

These come from the federal government, so they work the same in every state.

• Supplemental Security Income (SSI)

  Social Security Administration. Monthly payments for people with little income and few resources who are 65 or older, blind, or have a disability, including children.

  Call 1-800-772-1213
• Social Security Disability Insurance (SSDI)

  Social Security Administration. Monthly payments for people who worked and paid Social Security taxes and now cannot work because of a disability that will last a long time.

  Call 1-800-772-1213
• Social Security retirement benefits

  Social Security Administration. Monthly payments for people who worked and paid Social Security taxes, starting as early as 62. Spouses and widows may also get benefits.

  Call 1-800-772-1213
• Medicare

  Centers for Medicare & Medicaid Services. Health insurance for people 65 or older and for some younger people with a disability or kidney failure.

  Call 1-800-633-4227
• Extra Help with Medicare drug costs

  Social Security Administration. Help paying for Medicare prescription drug plans for people with limited income and resources.

  Call 1-800-772-1213
• VA health care

  U.S. Department of Veterans Affairs. Health care at VA clinics and hospitals for veterans who served in the active military and did not get a dishonorable discharge.

  Call 1-877-222-8387
• VA disability compensation and benefits

  U.S. Department of Veterans Affairs. Monthly payments for veterans with an illness or injury caused or made worse by military service, plus education, home loan and other benefits.

  Call 1-800-827-1000
• FAFSA, the federal student aid form

  U.S. Department of Education. One free form that opens federal grants, work-study and loans for college or trade school. Many states and schools use it for their own aid too.

  Call 1-800-433-3243
• Federal Pell Grant

  U.S. Department of Education. Money for college or trade school that usually does not have to be paid back, for students with financial need.

  Call 1-800-433-3243
• HealthCare.gov

  Centers for Medicare & Medicaid Services. The federal marketplace for health insurance plans. Many people can get lower monthly costs based on their income.

  Call 1-800-318-2596
• Lifeline phone and internet discount

  Federal Communications Commission. A monthly discount on phone or internet service for households with low income or who get benefits like SNAP, Medicaid or SSI.

  Call 1-800-234-9473
• Head Start and Early Head Start

  U.S. Department of Health and Human Services. Free preschool, child care and family support for young children from birth to age 5 in families with low income, run by local programs.

  Call 1-866-763-6481
• IRS Free File

  Internal Revenue Service. File your federal tax return online for free with tax software offered through the IRS, if your income is under the year's limit.

• VITA and TCE free tax help

  Internal Revenue Service. IRS-certified volunteers prepare and file your taxes for free, in person, for people with low or moderate income, older adults and people with disabilities.

  Call 1-800-906-9887
• Earned Income Tax Credit (EITC)

  Internal Revenue Service. A federal tax credit for people who work and earn low to moderate income. It can mean a bigger refund, even if you owe no tax.

  Call 1-800-829-1040
• Housing Choice Vouchers (Section 8)

  U.S. Department of Housing and Urban Development. Help paying rent in a home you choose, for families with very low income, older adults and people with disabilities. Local housing authorities run it, and many have waiting lists.

• Replace a Social Security card

  Social Security Administration. Get a free replacement Social Security card if yours was lost, stolen or damaged. Many people can ask online.

  Call 1-800-772-1213
• FEMA disaster assistance

  Federal Emergency Management Agency. Help with a place to stay, repairs and other needs after a disaster the President has declared in your area.

  Call 1-800-621-3362

Checked on October 9, 2026